These prices are only a guideline, please contact Hartcliffe Nursing Home to find out the exact price for your requirements.
If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.
Hartcliffe Nursing Home has a Review Score of 9.7 (9.701) out of 10, based on 18 reviews in the last 2 years. Over all time Hartcliffe Nursing Home has 88 reviews.
Review from M T (Son of Resident) published on 23 July 2025
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5.0 out of 5
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Review from S D (Granddaughter of Resident) published on 30 June 2025
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5.0 out of 5
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Review from P M (Stepdaughter of Resident) published on 6 November 2024
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Overall Experience
5.0 out of 5
Reply from Sara Cryer, Home Manager at Hartcliffe Nursing Home
Thank you for your kind review. Your feedback is very important to us. Our aim is to be the best we can be and ensure all residents, families and friends feel at home and part of the Hartcliffe family. I will be sure to share this with the team.
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Review from M R (Wife of Resident) published on 24 September 2024
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Overall Experience
5.0 out of 5
Reply from Sara Cryer, Home Manager at Hartcliffe Nursing Home
Thank you so much for your lovely review. Such kind words. It's always appreciated when residents, families and friends take the time to review the home. I'm pleased that your experience has been so positive. I will be sure to share your review with the team, whom I know will be very touched too.
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Review from C J (Daughter of Resident) published on 31 July 2024
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Overall Experience
4.0 out of 5
Reply from Sara Cryer, Home Manager at Hartcliffe Nursing Home
Thank you for your lovely review. As a team we strive to be the best we can be to ensure all the residents feel 'at home', listened too and in control of their lives. We appreciate, and acknowledge the anxiety created by living in a shared environment with people you are yet to get to know. Feedback, such as yours endorses our efforts. I will be sure to share your lovely comments with the team.
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Review from B H (Daughter of Resident) published on 12 July 2024
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5.0 out of 5
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Review from S H (Daughter of Resident) published on 27 May 2024
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5.0 out of 5
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Review from J J (Resident) assisted by family/friend published on 27 May 2024
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5.0 out of 5
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Review from D W (Daughter-in-law of Resident) published on 22 March 2024
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5.0 out of 5
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Review from D H (Daughter of Resident) published on 22 March 2024
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5.0 out of 5
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Review from P M (Daughter of Resident) published on 20 March 2024
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5.0 out of 5
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Review from J S (Daughter of Resident) published on 18 March 2024
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4.0 out of 5
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Review from Tina C (Daughter of Resident) published on 12 March 2024
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5.0 out of 5
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Review from S S (Daughter of Resident) published on 12 March 2024
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5.0 out of 5
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Review from Beverley D (Friend of Resident) published on 9 October 2023
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Overall Experience
5.0 out of 5
Reply from Sara Cryer, Home Manager at Hartcliffe Nursing Home
Thank you for such a lovely feedback. It means a lot to us to hear that we are making such a positive impact on the lives of our residents. I will make sure to share this feedback with the rest of the team.
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Review from K A (Son of Resident) published on 3 October 2023
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Overall Experience
4.0 out of 5
Reply from Sara Cryer, Home Manager at Hartcliffe Nursing Home
Thank you for your feedback and it is nice to know that your mum is happy here as she is loved by all. We welcome all feedback as this helps us to continually improve the service we provide, and should you wish to talk to us about any of the points raised, our door is always open.
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Review from Paul C (Son of Resident) published on 12 September 2023
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5.0 out of 5
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Review from L F (Son of Resident) published on 12 September 2023
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5.0 out of 5
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Review from Kim F (Daughter-in-law of Resident) published on 27 July 2023
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5.0 out of 5
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Review from L J (Wife of Resident) published on 12 July 2023
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Overall Experience
5.0 out of 5
Reply from Sara Cryer, Home Manager at Hartcliffe Nursing Home
Thank you so much for your lovely comments. We do try to create a home from home, family feeling. We understand what a scary time it can be for the person joining us and for their nearest a dearest. I will be certain to share your kind words with the team. Once again, thank you.
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The Review Score of 9.7 (9.701) out of 10 for Hartcliffe Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.701 for Hartcliffe Nursing Home is calculated as follows: ( (164 Excellents x 5) + (38 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 214 Ratings = 4.701
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Hartcliffe Nursing Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 18 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 21 Sep 2022
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Job Title: Home Manager
Joined: 2022
Sara is Bristol-born and began her career as a registered nurse in 1989. For the past 30 years she has worked in care homes and specialised in adults with learning difficulties. Sara joined Hartcliffe as the home's manager in 2022 and says "Hartcliffe is a very unique and special place within the community, it's very well loved and I feel proud to be the manager here." When Sara isn't working, she loves being with her family, two dogs and three cats.
Job Title: Deputy Home Manager
Joined: 2022
Our Deputy Home Manager Marina qualified as a nurse in Croatia in 2002, moved to the social care sector in 2015, before joining Hartcliffe in 2022. What makes Hartcliffe special for Marina is the home's compassion for its residents, especially when it comes to end-of-life care. A yoga regular, Marina enjoys going to the gym and spending time with her family.
Job Title: Maintenance Lead and Gardener
Joined: 2016
Bob has lived in Hartcliffe suburb all his life and was a self-employed paint refinisher for years before coming to the home in 2016. Now Bob is the go-to person for all maintenance and gardening in and outside the home. His favourite memories of Hartcliffe are the many parties that have been held here. Bob even hand-built the outdoor Willow Bar which was officially opened for the home's 25th anniversary celebration in 2025.
Job Title: Chaplain
Joined: 2025
Lynsey-Ruth is our dedicated chaplain who offers personal support, comfort and a listening ear to anyone who needs it. She also arranges worship services for those who want to join and encourages residents to keep in touch with local faith groups. Based at Hartcliffe since January 2025, Lynsey-Ruth enjoys poetry, going to the theatre and being in the great outdoors.
Job Title: Activities Co-ordinator
Joined: 2017
Tracey's grandfather was a Hartcliffe resident, so she knew it was a loving and compassionate home before she joined in 2017 as a carer. She later became one of the home's Activities Co-ordinators in 2022 and is part of a team responsible for planning and delivering a fun, engaging and meaningful schedule that all residents can enjoy. Tracey is a pet lover and keen gardener.
Job Title: Hospitality Manager
Joined: 2000
Chris was a part of Hartcliffe before it even opened! Having trained as a chef before becoming a hotel manager, Chris has worked in hospitality for over 40 years and helped shape the design of Hartcliffe. Originally from Wales, he still enjoys cooking and baking, as well as taking long walks and spending time with his beloved cat.
Chris said: “I can't believe it's been 25 years since I joined, especially as it was only meant to be a stopgap, as I had just moved to Bristol. To be honest, I got addicted to the job, the residents, their family members and the staff have kept me here. In all my 25 years I have worked here, I always work Christmas Day. For me it's important to spend such a special day with our residents, as for some it may be their last. It's by far the longest time I have spent in a job, and I am so happy I have spent it at MHA Hartcliffe.
"Working for an organisation like MHA, I do feel they appreciate all their staff members, and you are treated as a person and not a number. I know lots of people who work in care, but it's nothing like working for MHA. I'm at that stage in my life where If I want I can retire, but I enjoy my job so much that I can't even think about retiring or moving on. A lot of the staff joke and say that they will see me here as a resident one day!.”
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