Hartcliffe Nursing Home

15 Murford Avenue, Hartcliffe, Bristol BS13 9JS

Hartcliffe Nursing Home, Bristol, Bristol
Hartcliffe Nursing Home, Bristol, Bristol
Hartcliffe Nursing Home, Bristol, Bristol

Hartcliffe Nursing Home is a sixty-five capacity Bristol care home, renovated to suit the health and spiritual well-being of older people, supported by the widely respected care charity MHA.

Carers are up-to-date with the requirements of the Care Quality Commission and work to person-centred packages, respecting the independence of residents and encouraging personal interests.

Group: MHA (Methodist Homes)

Person in charge: Raji Sunil (Home Manager)

Local Authority / Social Services: Bristol City Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 66 Service Users

Registered Care Categories*: Old Age • Physical Disability

Admission Information: Ages 55+.

Single Rooms: 66

Rooms with ensuite WC: 66

Facilities & Services: Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Hartcliffe Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 Hartcliffe Nursing Home has a Review Score of 9.6 (9.563)

The Review Score of 9.6 (maximum of 10) for Hartcliffe Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for Hartcliffe Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.578 for Hartcliffe Nursing Home is calculated as follows: ( (127 Excellents x 5) + (41 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) + (5 Very Poors x 1) ) ÷ 180 Ratings = 4.578

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.985 Points relating to the number of positive Reviews for Hartcliffe Nursing Home is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 13.2 positive Reviews (66 registered maximum number of service users ÷ 5). 13 Reviews ÷ 13.2 Target = 0.985

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    11
  • Good
    3
  • Satisfactory
    0
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Hartcliffe Nursing Home?

  • Extremely LIKELY
    13
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Hartcliffe Nursing Home

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Grandson of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • more

A good overall caring homely atmosphere, clean and good food.
One big family. We put my stepfather in Hartcliffe to be close to mum. Mum loves to be with her partner, mum has been here for 10 years.

How likely would you be to recommend Hartcliffe Nursing Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Raji Sunil, Home Manager at Hartcliffe Nursing Home responded to this review on 13 Feb 2017:

Thank you for taking the time to give the team your positive feedback. It is delightful to see that you feel able to recommend our home to others.

It's the best home for care and every think that goes with it. My Mother-in-law only wanted to come to this one.
I will tell all about your home.

How likely would you be to recommend Hartcliffe Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Raji Sunil, Home Manager at Hartcliffe Nursing Home responded to this review on 06 Feb 2017:

It will be such pleasure for the staff when they see they positive comments you have felt able to give regarding the care and support at this home. Thank you for taking the team to give the team such praise.

I know as soon as walked into Hartcliffe that this was where I wanted my mother to be. It was welcoming, clean and staffed by friendly and efficient people. Mum has been exceptionally well looked after - not only her nursing needs but also her well being. The staff go out of their way to say hello and routinely check if she is okay. I have also built up a great relationship with the staff I have contact with.

How likely would you be to recommend Hartcliffe Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Raji Sunil, Home Manager at Hartcliffe Nursing Home responded to this review on 30 Jan 2017:

It was delightful to see such positive comments about your experience of our home in Hartcliffe. We know how important first impressions can be and to know that yours was excellent and that this followed through to the care and support for your loved one is truly what you would have hoped for and will mean so much to the staff team.

My uncle has been in Hartcliffe Nursing Home for two years and we have had no call to complain about anything. The staff are very good from the management to the care workers. I have been informed of any change in his health, even if it was minor. He was in care for three years previously and we had no notification of anything. We are very pleased with his care in every way and the cost is 'cheaper'.

How likely would you be to recommend Hartcliffe Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Raji Sunil, Home Manager at Hartcliffe Nursing Home responded to this review on 20 Jan 2017:

Thank you for your feedback which is of great value to us at Hartcliffe. As a charity, we are always mindful that we should strive to provide a fair price for care, so if was pleasing to see that you feel we have been able to provide an excellent service and remain competitive without compromising our level of care and support.

My wife and I have had 5 years evidence of visiting Hartcliffe Nursing Home. We have always been greeted and treated as friends which reflect on the entire home.

How likely would you be to recommend Hartcliffe Nursing Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Raji Sunil, Home Manager at Hartcliffe Nursing Home responded to this review on 18 Jan 2017:

Thank you for your positive comments regarding our home at Hartcliffe. It was so pleasing to see that the staff team have made you feel so welcome each time you visit and that you feel so able to recommend our service to others. Thank you.

Mum has now been here for just short of 2 years. I have regular contact with all the care team and can only say what an excellent service the home and team provide. I would recommend the home to anybody. My father in law has recently gone into another home as we could not get him in here. (Gutted). I have nothing but praise for all the staff and support they give mum.

How likely would you be to recommend Hartcliffe Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Raji Sunil, Home Manager at Hartcliffe Nursing Home responded to this review on 18 Jan 2017:

Thank you for spending the time to give the staff and service at Hartcliffe such positive feedback regarding the care of your Mother over the last 2 years. We are sorry we have not been able to accommodate your other relative as yet. To wish for the Home to extend its service to another loved one is the best recommendation we could receive and we will assure that the team are made aware of your experience at the home.

Mum is bed bound and went into the home in 2013 after a six-month stay in the hospital. They have the staff and equipment to make her life easy. She enjoys family visits but Inky, the PAT dog gets the most and biggest smiles. The family has peace of mind that Mum is being well looked after and is safe.

How likely would you be to recommend Hartcliffe Nursing Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Raji Sunil, Home Manager at Hartcliffe Nursing Home responded to this review on 18 Jan 2017:

It was delightful to read such positive comments regarding the experience you and your mother are having at Hartcliffe. We will ensure that the staff are made aware, especially giving an extra pat to Inky our wonderful PAT dog, we do know how much pleasure his visits can bring. Thank you.

My father was moved to Hartcliffe Nursing Home after a short spell in hospital. His dementia was really trying for the staff but they stuck with it and his care was second to none. They were so caring and the home had a lovely warm and caring feeling to it. I can't say enough about them.

How likely would you be to recommend Hartcliffe Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband thinks the home is brilliant and he is very happy here. I spend nearly every day with him and the staff are lovely towards me as well. He feels he is treated with respect and dignity at all times. He enjoys the interaction he has with the staff. I am very thankful he is at Hartcliffe Nursing Home.

How likely would you be to recommend Hartcliffe Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Raji Sunil, Home Manager at Hartcliffe Nursing Home responded to this review on 16 Jan 2017:

Thank you for your positive feedback. It was delightful to see that staff and the home left you with a lasting impression of excellent care for your father. We will ensure the manager and the team receive your comments.

My sister became a resident in Hartcliffe Nursing Home in May 2016.
I am so happy that we choose this home, it is well kept and my sister is well looked after. She is always clean and happy. The staff and helpers are friendly, helpful and always polite. My sister cannot talk or do anything for herself, so it is a great weight taken off my mind that she is so well looked after.

How likely would you be to recommend Hartcliffe Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Raji Sunil, Home Manager at Hartcliffe Nursing Home responded to this review on 10 Jan 2017:

Thank you for taking the time to provide us with your feedback. We do appreciate that having a loved one in the care of others can be a worry, so we were delighted to see that the staff team at Hartcliffe have been able to reassure you that your Sister is well cared for in our home and you are able to give such an excellent review.

I visited my nan (who is a paying resident) and unfortunately, I was disappointed with the level of cleanliness and care attention shown to my nan. She just came out of a short stay in a hospital and needed around the clock care & attention, which she was not getting. When I arrived around 9:30am, I found white powder all over the carpet in her room, along with some of her poo that was stepped into her carpet. Her bathroom was covered with poo, which was also in her slippers. It was devastating to see my nan in this condition. Staff said the mess was left by the night staff. To me, this was passing the buck. Even if it was the night staff's fault, my nan was still being neglected by staff that were currently on duty, as they obviously been in her room to give my nan her breakfast, as the empty plates were still there. They obviously decided to leave my nan, her room & her bathroom in a right state. Once I complained, they still took their time to deal with it. I was not impressed at all.

How likely would you be to recommend Hartcliffe Nursing Home? Extremely Unlikely

Average Rating: 

 2.1 out of 5

Overall Standard: Poor

Facilities: Satisfactory

Care / Support: Very Poor

Cleanliness: Very Poor

Treated with Dignity: Very Poor

Food & Drink: Satisfactory

Staff: Very Poor

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Very Poor

Karen Hall, Area Manager at Hartcliffe Nursing Home responded to this review on 17 Oct 2016:

We are very sorry that you have had this experience at our home and that, on this occasion, did not meet our own high standards. We are now working with your family to correct this and give your Nan the best possible care.

We welcome all feedback as this helps us to continually improve and to correct matters to prevent any upset for the future, for you or any of our residents.

The team at Hartcliffe are all very friendly and very helpful. The food is first class and plentiful to the extent my friend is starting to put weight on which is a good thing. The staff give a good professional approach while keeping the friendly but respectful attitude. There are lots of activities going on both in and out of the home.

How likely would you be to recommend Hartcliffe Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Raji Sunil, Home Manager at Hartcliffe Nursing Home responded to this review on 22 Jun 2016:

Thank you for your positive feedback on the service your friend is receiving at our service in Hartcliffe. We do realise that food is such an important aspect for someone’s health and well being, and so it is so pleasing to see where this is having a positive affect. We will ensure that the team receive your kind feedback.

Since mum has been at Hartcliffe Nursing Home her health has improved, mum is less anxious and much more settled. She eats better and has quality of life. Staff understand her and provide good care. There are activities if she wishes to do. They work very hard and long hours. I feel mum is safe and well looked after. I see her 4 days a week but can relax on the other days, she is in safe hands.

How likely would you be to recommend Hartcliffe Nursing Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My Dad moved to the care home in February this year. He has settled in really well thanks to the caring and friendly staff. The food is really good quality and the home is kept clean and tidy. Nothing is too much trouble when you ask for things and the staff have also been very supportive to me and my family when we decided to move my Dad there. It wasn't an easy time for any of us and we've been made to feel very welcome every time we come to visit.

How likely would you be to recommend Hartcliffe Nursing Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Raji Sunil, Home Manager at Hartcliffe Nursing Home responded to this review on 27 May 2016:

The management team fully appreciate you taking the time to give them your feedback. We do understand how difficult it can be when making a decision to move a loved one into full time care. We were so pleased to see that the team have gone a long way to making this somewhat easier. Thank you for your positive comments.

Mum found herself at Hartcliffe by accident. Quite literally! After having a nasty fall whilst living on her own she was sent for rehab through the NHS. It became apparent that Mum would no longer be able to live on her own, and as a family, we were given enormous support by the whole team at Hartcliffe to enable Mum to stay. We cannot praise the staff enough in making Mum feel welcome and she has gone from not wanting to enter a Home to wanting to stay at Hartcliffe. All the staff from Manager to Maintenance know Mum by name and will always have time to stop and talk to any of us. I would have no hesitation in recommending Hartcliffe Nursing Home. Indeed I have already done so!

How likely would you be to recommend Hartcliffe Nursing Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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