
I love everything about the place. The staff is lovely, the home is spotlessly cleanJ J(Resident / Service User)



I love everything about the place. The staff is lovely, the home is spotlessly cleanJ J(Resident / Service User)



Hartcliffe care home in Bristol provides exceptional residential and nursing care for up to 65 residents, creating a tranquil and supportive environment designed to nurture both health and spiritual well-being. Part of the respected care charity MHA, Hartcliffe is dedicated to delivering compassionate, personalised care that allows residents to feel truly at home.
Hartcliffe embodies a strong community focus, offering a place where residents can connect, engage, and thrive. The passionate...
Care Provided by Hartcliffe Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 66 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Hartcliffe Nursing Home for full pricing details and T&Cs.
Contact Hartcliffe Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- MHA
- Voluntary / Not for Profit Owned
Person in charge
- Sara Cryer(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2000
- Number of floors: 2
Room Information
- Single Rooms (66)
- Single Rooms with ensuite Wet Room (66)
Visiting
- Open 24/7
Parking
- Limited parking in car park but plenty of free, on-street parking
Hartcliffe Nursing Home Reviews (97)
Hartcliffe Nursing Home has a Review Score of 9.7 (9.748) out of 10, based on 14 reviews in the last 2 years.
Over all time Hartcliffe Nursing Home has 97 reviews.
There appears to be a lack of carers, certainly never enough hands. In the main, staff are friendly and warm there is a 'family atmosphere'. Activities are mixed, some great live music and fun games, sometimes they lack lustre depending on who is running them. My family and I are very 'hands-on in the care of mum. Sometimes this has been a necessity due to know one being about.
Before my dad went into this nursing home, we were really worried as he always said he did not want to go into a nursing or care home. His dementia and cancer were at a stage, that myself and my sister could not do anymore at home. It was getting harder and harder, we had been doing this for 3 years. On arrival they made us feel so welcome and it was as if we knew everyone straight away. This home is very caring the staff are all very hard working and most of them always have a lovely smile. My dad is very comfortable and he absolutely loves it here. I would recommend this Nursing Home to anybody who is looking for help or even rest bite care, as Dad did start off with two weeks respite, then did not want to go home.
Always dreaded the day when Dad would have to go into care. When the time came, the home made the transition very smooth and very easy.
Dad settled really well and although this was just for a couple of weeks respite, he decided he wanted to stay.
This made it very easy for the family as Dad took it out of our hands.
Everyone from every department of this home is so friendly and now a few months on it feels like we have an extended family.
We can’t thank them enough for agreeing to take Dad and for all the care he receives. We hope this is where he will stay till the end of his days.
I have never been in such a lovely care home. The person I visit on a regular basis, cared for her for 31 years before she came into the care home. Never seen her so happy, there is just not one bad thing I could say about the home. Very caring and friendly staff.
Thank you for such a lovely feedback. It means a lot to us to hear that we are making such a positive impact on the lives of our residents. I will make sure to share this feedback with the rest of the team.
My mum is generally very happy here from my point of view more attention to be paid to her personal needs. it would be nice if residents were regularly asked if there's anything needed to be done for example helped with undressing or a trip to the toilet etc.
Thank you for your feedback and it is nice to know that your mum is happy here as she is loved by all. We welcome all feedback as this helps us to continually improve the service we provide, and should you wish to talk to us about any of the points raised, our door is always open.
The family felt well-supported during this time and was kept informed about what was happening. The staff were sensitive and caring towards the family following her death.
The home manager and admin staff were also very helpful, informative and supportive.
I find the staff to be always helpful when talking to my mum. She has found the staff also helpful the games and activities are quite good.
Mother-in-law has taken a while to settle. A couple of small issues at the beginning but all ok now. The home is very nice and clean. The rooms are all spotlessly clean. Plenty of activities for residents. Food is lovely and always friendly staff. Residents are treated well and always seem to be enjoying themselves in the communal room. The staff have been absolutely wonderful with my mother-in-law.
After a horrendous week of respite at another local care home. I couldn't believe my good fortune whenmy husband was placed at Hartcliffe Nursing Home. Every single member of staff are part of a caring and loving family who go out of their way to cater for the residents' needs. The food and choices are of a hotel standard which forms a big part of some residents' daily routine. It is such a big comfort to know that my husband is being careful in such a lovely environment and so much better than he would be if he was at home with me.
Thank you so much for your lovely comments. We do try to create a home from home, family feeling. We understand what a scary time it can be for the person joining us and for their nearest a dearest. I will be certain to share your kind words with the team. Once again, thank you.
The level of care my father receives is of a high standard. My mother was no longer able to provide him with the level of care he needed at home. Seeing how he is spoken to and treated, I have no concerns and I am grateful for everything that is done for him. Thank you.
Thank you for your kind words. It’s a pleasure to support your father, such a nice gentleman. I will be sure to share your review with the team.
I think the staff are fantastic. My dad seems really happy here and he really likes the people here.
Thank you for your lovely feedback. It's really important to us, as a team, to know how well are doing and where we can do better. I will be sure to share your kind words with the team.
I always leave knowing my dad is taken care of. I know he enjoys staying at Hartcliffe Nursing Home. Staff are always friendly whenever I visit my dad.
Thank you for your kind words. It means a lot to us to know that you can see your dad is happy living at Hartcliffe and that you can leave with peace of mind. I will be certain to share your lovely comments with the team.
My nan spent her last days at Hartcliffe Nursing Home. She was looked after so well, nothing was too much trouble. They looked after us too, always popping in and keeping us topped up with tea and sandwiches. A lovely home. I would recommend all day long.
Firstly, can I say we are all sorry for your loss. Your grandmother was a larger-than-life character and will be sorely missed here at Hartcliffe. It's always good to hear that you too felt cared for. I will be certain to share your kind comments with the team.
My mum moved to Hartcliffe Nursing Home after a prolonged stay in hospital due to deterioration in health. Mum made great progress after moving into the care home, her spirit is incredibly raised and again, we see a smile on her face. Staff are being very supportive to both Mum and family and we can just appraise their hard work and commitment given to us. We are very happy with the service that the home provides.
Thank you very much for your lovely review of Hartcliffe. It's so fabulous when we can see that a member of the home finds a new lease of life, particularly when they have been through so much. I will be sure to pass your comments on to the team.
The care my husband receives is excellent, better than I could do, I tried but could not do what all the staff do. I am most grateful, thank you.
Thank you for your very kind and generous comments. We are happy that we are able to help and it’s always a pleasure to see you on your daily visits. I will ensure I share your comments with the team.
find it a pleasure coming to visit here. Everyone's very pleasant to see and talk to. Everyone is helpful. Nothing too much trouble. I could not ask for anything else.
Thank you so much for your lovely comments. We really value the feedback and will always aim to implement any changes that improve the service we provide. I will ensure this is shared with the entire team, of whom I know will be thrilled.
General levels of care seem very food, and staff levels appear sufficient for the number of residents. Engagement and activities are well supported.
I will be sure to share this with the team. I know they will all be very pleased. Once again, a huge thank you from myself and the team at Hartcliffe.
Every time I went and saw my cousin at Hartcliffe Nursing Home I can see how warm it felt being there. The love and compassion of the carers are outstanding. My cousin is always smiling and giggling with other residents and staff members. I can always leave feeling that my cousin is well treated and cared for how I would like her to be.
Thank you for your lovely comments and feedback. It is so important to us, to know that you can leave following your visit, with the peace of mind that your loved one is cared for, safe and happy. I will ensure I share this with the team.
My family member was a resident at this home, I have the upmost respect for all staff as they were so helpful and polite, I have not got a bad word to say about the home, if anyone is looking for a home for a family member this one is highly recommended, through such a hard time they have managed to keep my smiling.
Thank you for your valuable comments. It's always good to receive feedback and hear the views of family and friends. It is great to hear that you can see that our activities programme is developing. I know how important this is to your Mum and many other residents. I will be certain to pass on your feedback to the team.
Brilliant and very attentive staff at Hartcliffe Nursing Home. My friend was being looked after by a lovely young lady, and she made sure everything was done - nothing was too much effort for her; she even made a lovely cupper and offered a range of biscuits and cake. Lovely place, and it’s made to feel very homely and warm.
It was our absolute pleasure and privilege to have been able to support your friend, such a lovely lady. It's so important that the residents, and their friends and family feel welcome, and part of the Hartcliffe family. Thank you for your lovely comments. I’ll ensure I share this with the whole team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 21 September 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (5) & Events (0)
- 30 Jun 2025
For a limited time, we're offering: - 20% off our permanent care home fees* OR - 3 weeks of respite care for the price of 2 weeks To find out...
- 30 Jan 2025
There’s nothing like MHA at Christmas. Our care homes, retirement living schemes, and communities are filled with tinsel, Christmas trees, and lights - a burst of light in the gloom...
- 30 Jan 2025
Working in social care is not for the faint hearted. Long hours, challenging circumstances and dealing with vulnerable individuals would put plenty of people off. Despite all this, 19-year-old Olivia...
There are no upcoming events for Hartcliffe Nursing Home.
Meet the Team (6)

Sara is Bristol-born and began her career as a registered nurse in 1989. For the past 30 years she has worked in care homes and specialised in adults with learning difficulties. Sara joined Hartcliffe as the home's manager in 2022 and says "Hartcliffe is a very unique and special place within the community, it's very well loved and I feel proud to be the manager here." When Sara isn't working, she loves being with her family, two dogs and three cats.

Our Deputy Home Manager Marina qualified as a nurse in Croatia in 2002, moved to the social care sector in 2015, before joining Hartcliffe in 2022. What makes Hartcliffe special for Marina is the home's compassion for its residents, especially when it comes to end-of-life care. A yoga regular, Marina enjoys going to the gym and spending time with her family.

Bob has lived in Hartcliffe suburb all his life and was a self-employed paint refinisher for years before coming to the home in 2016. Now Bob is the go-to person for all maintenance and gardening in and outside the home. His favourite memories of Hartcliffe are the many parties that have been held here. Bob even hand-built the outdoor Willow Bar which was officially opened for the home's 25th anniversary celebration in 2025.

Lynsey-Ruth is our dedicated chaplain who offers personal support, comfort and a listening ear to anyone who needs it. She also arranges worship services for those who want to join and encourages residents to keep in touch with local faith groups. Based at Hartcliffe since January 2025, Lynsey-Ruth enjoys poetry, going to the theatre and being in the great outdoors.

Tracey's grandfather was a Hartcliffe resident, so she knew it was a loving and compassionate home before she joined in 2017 as a carer. She later became one of the home's Activities Co-ordinators in 2022 and is part of a team responsible for planning and delivering a fun, engaging and meaningful schedule that all residents can enjoy. Tracey is a pet lover and keen gardener.

Chris was a part of Hartcliffe before it even opened! Having trained as a chef before becoming a hotel manager, Chris has worked in hospitality for over 40 years and helped shape the design of Hartcliffe. Originally from Wales, he still enjoys cooking and baking, as well as taking long walks and spending time with his beloved cat.
Chris said: “I can't believe it's been 25 years since I joined, especially as it was only meant to be a stopgap, as I had just moved to Bristol. To be honest, I got addicted to the job, the residents, their family members and the staff have kept me here. In all my 25 years I have worked here, I always work Christmas Day. For me it's important to spend such a special day with our residents, as for some it may be their last. It's by far the longest time I have spent in a job, and I am so happy I have spent it at MHA Hartcliffe.
"Working for an organisation like MHA, I do feel they appreciate all their staff members, and you are treated as a person and not a number. I know lots of people who work in care, but it's nothing like working for MHA. I'm at that stage in my life where If I want I can retire, but I enjoy my job so much that I can't even think about retiring or moving on. A lot of the staff joke and say that they will see me here as a resident one day!.”
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