Hartcliffe Nursing Home

15 Murford Avenue, Hartcliffe, Bristol BS13 9JS
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9.7 88 Reviews
  • Hartcliffe Nursing Home, Bristol
Hartcliffe care home in Bristol provides exceptional residential nursing care for up to 65 residents, creating a tranquil and supportive environment designed to nurture both health and spiritual well-being. Recently renovated and operated by the respected care charity MHA, Hartcliffe is dedicated to delivering compassionate, personalised care that allows residents to feel truly at home.

Hartcliffe embodies a strong community focus, offering a place where both residents and day centre members can connect, engage, and thrive. The passionate care team understands that well-being is unique to each individual, which is why the home provides a variety of opportunities for personal growth and fulfilment. Residents are encouraged to pursue meaningful relationships, develop new skills, and explore creative interests through an array of enriching activities. From creative pursuits and social gatherings to outings around the community, Hartcliffe supports each resident in living a full, engaged, and satisfying life.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: £1535 – £1761

These prices are only a guideline, please contact Hartcliffe Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Sara Cryer (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (65)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (65)

Hartcliffe Nursing Home Reviews (88)

Total of 88, showing 21-40
9.7

Hartcliffe Nursing Home has a Review Score of 9.7 (9.701) out of 10, based on 18 reviews in the last 2 years. Over all time Hartcliffe Nursing Home has 88 reviews.

Overall Experience

  • 74
  • 12
  • 0
  • 1
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Date Published

88
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18
70

Review from J H (Son of Resident) published on 31 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care my father receives is of a high standard. My mother was no longer able to provide him with the level of care he needed at home. Seeing how he is spoken to and treated, I have no concerns and I am grateful for everything that is done for him. Thank you.

Reply from Sara Cryer, Home Manager at Hartcliffe Nursing Home

Thank you for your kind words. It’s a pleasure to support your father, such a nice gentleman. I will be sure to share your review with the team.

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Review from Ann T (Daughter of Resident) published on 31 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think the staff are fantastic. My dad seems really happy here and he really likes the people here.

Reply from Sara Cryer, Home Manager at Hartcliffe Nursing Home

Thank you for your lovely feedback. It's really important to us, as a team, to know how well are doing and where we can do better. I will be sure to share your kind words with the team.

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Review from Jackie D (Daughter of Resident) published on 31 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I always leave knowing my dad is taken care of. I know he enjoys staying at Hartcliffe Nursing Home. Staff are always friendly whenever I visit my dad.

Reply from Sara Cryer, Home Manager at Hartcliffe Nursing Home

Thank you for your kind words. It means a lot to us to know that you can see your dad is happy living at Hartcliffe and that you can leave with peace of mind. I will be certain to share your lovely comments with the team.

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Review from G T (Granddaughter of Resident) published on 31 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan spent her last days at Hartcliffe Nursing Home. She was looked after so well, nothing was too much trouble. They looked after us too, always popping in and keeping us topped up with tea and sandwiches. A lovely home. I would recommend all day long.

Reply from Sara Cryer, Home Manager at Hartcliffe Nursing Home

Firstly, can I say we are all sorry for your loss. Your grandmother was a larger-than-life character and will be sorely missed here at Hartcliffe. It's always good to hear that you too felt cared for. I will be certain to share your kind comments with the team.

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Review from B F (Daughter of Resident) published on 31 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved to Hartcliffe Nursing Home after a prolonged stay in hospital due to deterioration in health. Mum made great progress after moving into the care home, her spirit is incredibly raised and again, we see a smile on her face. Staff are being very supportive to both Mum and family and we can
just appraise their hard work and commitment given to us. We are very happy with the service that the home provides.

Reply from Sara Cryer, Home Manager at Hartcliffe Nursing Home

Thank you very much for your lovely review of Hartcliffe. It's so fabulous when we can see that a member of the home finds a new lease of life, particularly when they have been through so much. I will be sure to pass your comments on to the team.

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Review from R H (Wife of Resident) published on 31 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my husband receives is excellent, better than I could do, I tried but could not do what all the staff do. I am most grateful, thank you.

Reply from Sara Cryer, Home Manager at Hartcliffe Nursing Home

Thank you for your very kind and generous comments. We are happy that we are able to help and it’s always a pleasure to see you on your daily visits. I will ensure I share your comments with the team.

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Review from M M (Mother of Resident) published on 23 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

find it a pleasure coming to visit here. Everyone's very pleasant to see and talk to. Everyone is helpful. Nothing too much trouble. I could not ask for anything else.

Reply from Sara Cryer, Home Manager at Hartcliffe Nursing Home

Thank you so much for your lovely comments. We really value the feedback and will always aim to implement any changes that improve the service we provide. I will ensure this is shared with the entire team, of whom I know will be thrilled.

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Review from David B (Son of Resident) published on 4 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

General levels of care seem very food, and staff levels appear sufficient for the number of residents. Engagement and activities are well supported.

Reply from Sara Cryer, Home Manager at Hartcliffe Nursing Home

Thank you for your lovely comments. Your feedback is important to us and enables us to continuously strive to improve the service we provide.
I will be sure to share this with the team. I know they will all be very pleased. Once again, a huge thank you from myself and the team at Hartcliffe.

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Review from L P (Relative of Resident) published on 4 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I went and saw my cousin at Hartcliffe Nursing Home I can see how warm it felt being there. The love and compassion of the carers are outstanding. My cousin is always smiling and giggling with other residents and staff members. I can always leave feeling that my cousin is well treated and
cared for how I would like her to be.

Reply from Sara Cryer, Home Manager at Hartcliffe Nursing Home

Thank you for your lovely comments and feedback. It is so important to us, to know that you can leave following your visit, with the peace of mind that your loved one is cared for, safe and happy. I will ensure I share this with the team.

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Review from K H (Grandson of Resident) published on 29 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family member was a resident at this home, I have the upmost respect for all staff as they were so helpful and polite, I have not got a bad word to say about the home, if anyone is looking for a home for a family member this one is highly recommended, through such a hard time they have managed to
keep my smiling.

Reply from Sara Cryer, Home Manager at Hartcliffe Nursing Home

Thank you for your valuable comments. It's always good to receive feedback and hear the views of family and friends. It is great to hear that you can see that our activities programme is developing. I know how important this is to your Mum and many other residents. I will be certain to pass on your feedback to the team.

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Review from R R (Friend of Resident) published on 28 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant and very attentive staff at Hartcliffe Nursing Home. My friend was being looked after by a lovely young lady, and she made sure everything was done - nothing was too much effort for her; she even made a lovely cupper and offered a range of biscuits and cake. Lovely place, and it’s made to
feel very homely and warm.

Reply from Sara Cryer, Home Manager at Hartcliffe Nursing Home

It was our absolute pleasure and privilege to have been able to support your friend, such a lovely lady. It's so important that the residents, and their friends and family feel welcome, and part of the Hartcliffe family. Thank you for your lovely comments. I’ll ensure I share this with the whole team.

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Review from Caroline C (Daughter of Resident) published on 12 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Found the level of basic care extremely poor and very disappointing resulting in removal and relocation to an alternative care home following 18 months of continued issues. We found lots of possessions were removed and not replaced or returned. Staff not attending pendant calls (3 times on 1 occasion)
not ideal for a resident at high risk of falling and limited mobility. Time-critical medication given late or just left on the table whilst residents are asleep. We found requests not being met and long periods of waiting when asking for help. Yesterday we arrived to find our relative soaked in urine and had been left in bed to have breakfast for 3 hours until we arrived at 10.15am. Very difficult organisation to deal with do not involve families with care details or updates (we found she had covid from someone visiting another resident). The senior management team is not proactive and seems to have very little interest in complaints. Withheld medication on departure resulting in further safeguarding issues.

Reply from Karen Stephens, Area Manager at Hartcliffe Nursing Home

We are sorry you feel this way about the care your loved one received as it is a different experience to other reviewers.

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Review from Faye T (Granddaughter of Resident) published on 3 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There are no words I can use that would be good enough to describe this nursing home.
Choosing a nursing home for someone you love is such a huge decision, my only regret is that my Nan didn't go to Hartcliffe Nursing Home sooner! The staff go above and beyond all expectations. They treated my Nan
with such dignity and care which was really important to us, as my Nan had always been so independent.
The staff became like an extended family to us, they were kind, helpful, friendly and just amazing. After experiencing a nursing home before this one I can honestly say this one is just incredible.
The way we were treated when my Nan sadly passed made the painful experience so much more bearable and I will always be grateful for this.
I wouldn't hesitate to choose this place over and over. I could go on and on with nothing but praise.
Thank you all so much for everything you do, and did for us and all the other residents and families. I would recommend this home to anyone.

Reply from Sara Cryer, Home Manager at Hartcliffe Nursing Home

Thank you for your kind words. Staff at Hartcliffe pride ourselves on delivering personalised care tailored to each of our residents, so they can live as comfortably as they can and feel like at home and part of a family while they stay with us. We were deeply saddened by the loss of your loved one.

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Review from John S (Friend of Resident) published on 27 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very caring and compassionate about their job. All the staff are very friendly and willing to help.
Atmosphere in home is very positive, food is delicious and very well presented.
We are very happy with service of Hartcliffe Nursing Home.

Reply from Sara Cryer, Home Manager at Hartcliffe Nursing Home

Thank you so much for your lovely comments. We constantly strive to provide the best care we can for all of the residents and feedback such as yours is inspiring and tells us we are going some way in providing a friendly, caring, and homely environment. I'm so pleased yours, and your loved one's experience has been so positive.

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Review from P B (Daughter of Resident) published on 2 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very good. Look after Mother very well. Rooms are clean, food and activities very good. The staff are spot on.

Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing Home

Thank you for your recent review, it’s always good to read positive reviews about the home and the staff, I will share your review with the staff who welcome such lovely feedback.

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Review from J S (Son of Resident) published on 28 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted for end of life care. Although her was only there for a fortnight, he was well looked after and cared for with dignity. Each time we visited, we had to undergo a Covid test and complete a contact form. Although my father didn't partake in the activities prompted by the home, it
was clearly enjoyed by the other residents, and therefore, created a happy atmosphere in which to live. I would like to thank again all involved in his care.

Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing Home

Thank you for a lovely review. It’s good to read that your father was well looked after by our team. I will share your review with the staff, who will welcome positive comments.

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Review from Graham A (Son of Resident) published on 26 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely satisfied with the care provided for our mother; all her needs are being met.

Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing Home

Thank you for your lovely review; I will share this with the team, where all positive reviews are very much appreciated.

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Review from P S (Son of Resident) published on 10 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is happy with the care service and joins in activities. "It isn't a bad place really."

Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing Home

Thank you so much for this lovely review, it's lovely to see Dad active in the garden and joining in with activities – always laughing and joking. I will feedback to the team.

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Review from Ann T (Daughter of Resident) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The fact that my mother is smiling and seemingly happy when I visit makes me feel that she is safe and happy. I need this since I cannot visit her often. However, it would be useful if the key worker rang me to update me about anything she may need. I don't ring as I know people are very busy so better
communication would help. Thanks.

Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing Home

Many thanks for your lovely review. I have discussed this with the keyworker involved, who will keep you updated with anything your mother may need. Thanks for your continued support.

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Review from Steve H (Son of Resident) published on 25 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother is receiving is excellent, the staff treat her great, she is very well looked after.

Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing Home

Thank you so much for your recommendation. We are very pleased that you feel your Mother is happy and well cared for here. I will ensure that the staff receive your praise. Thank you so much.

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Current Review Score: 9.7 (9.701)

Overview of Review Score

The Review Score of 9.7 (9.701) out of 10 for Hartcliffe Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.701 for Hartcliffe Nursing Home is calculated as follows: ( (164 Excellents x 5) + (38 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 214 Ratings = 4.701

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hartcliffe Nursing Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (8)

Meet the Team (6)

Sara

Sara Cryer

Job Title: Home Manager

Joined: 2022

Sara is Bristol-born and began her career as a registered nurse in 1989. For the past 30 years she has worked in care homes and specialised in adults with learning difficulties. Sara joined Hartcliffe as the home's manager in 2022 and says "Hartcliffe is a very unique and special place within the community, it's very well loved and I feel proud to be the manager here." When Sara isn't working, she loves being with her family, two dogs and three cats.

Marina

Marina Topcic Garcia

Job Title: Deputy Home Manager

Joined: 2022

Our Deputy Home Manager Marina qualified as a nurse in Croatia in 2002, moved to the social care sector in 2015, before joining Hartcliffe in 2022. What makes Hartcliffe special for Marina is the home's compassion for its residents, especially when it comes to end-of-life care. A yoga regular, Marina enjoys going to the gym and spending time with her family.

Bob

Bob Adams

Job Title: Maintenance Lead and Gardener

Joined: 2016

Bob has lived in Hartcliffe suburb all his life and was a self-employed paint refinisher for years before coming to the home in 2016. Now Bob is the go-to person for all maintenance and gardening in and outside the home. His favourite memories of Hartcliffe are the many parties that have been held here. Bob even hand-built the outdoor Willow Bar which was officially opened for the home's 25th anniversary celebration in 2025.

Lynsey-Ruth

Lynsey-Ruth McDonagh

Job Title: Chaplain

Joined: 2025

Lynsey-Ruth is our dedicated chaplain who offers personal support, comfort and a listening ear to anyone who needs it. She also arranges worship services for those who want to join and encourages residents to keep in touch with local faith groups. Based at Hartcliffe since January 2025, Lynsey-Ruth enjoys poetry, going to the theatre and being in the great outdoors.

Tracey

Tracey Cocking

Job Title: Activities Co-ordinator

Joined: 2017

Tracey's grandfather was a Hartcliffe resident, so she knew it was a loving and compassionate home before she joined in 2017 as a carer. She later became one of the home's Activities Co-ordinators in 2022 and is part of a team responsible for planning and delivering a fun, engaging and meaningful schedule that all residents can enjoy. Tracey is a pet lover and keen gardener.

Chris

Chris Webb

Job Title: Hospitality Manager

Joined: 2000

Chris was a part of Hartcliffe before it even opened! Having trained as a chef before becoming a hotel manager, Chris has worked in hospitality for over 40 years and helped shape the design of Hartcliffe. Originally from Wales, he still enjoys cooking and baking, as well as taking long walks and spending time with his beloved cat.


Chris said: “I can't believe it's been 25 years since I joined, especially as it was only meant to be a stopgap, as I had just moved to Bristol. To be honest, I got addicted to the job, the residents, their family members and the staff have kept me here. In all my 25 years I have worked here, I always work Christmas Day. For me it's important to spend such a special day with our residents, as for some it may be their last. It's by far the longest time I have spent in a job, and I am so happy I have spent it at MHA Hartcliffe.


"Working for an organisation like MHA, I do feel they appreciate all their staff members, and you are treated as a person and not a number. I know lots of people who work in care, but it's nothing like working for MHA. I'm at that stage in my life where If I want I can retire, but I enjoy my job so much that I can't even think about retiring or moving on. A lot of the staff joke and say that they will see me here as a resident one day!.”

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hartcliffe Nursing Home to verify any information. View our terms and conditions. Hartcliffe Nursing Home has an Enhanced Service - more info.