Hartcliffe Nursing Home

15 Murford Avenue, Hartcliffe, Bristol BS13 9JS
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9.8 95 Reviews
  • Hartcliffe Nursing Home, Bristol
Hartcliffe care home in Bristol provides exceptional residential and nursing care for up to 65 residents, creating a tranquil and supportive environment designed to nurture both health and spiritual well-being. Part of the respected care charity MHA, Hartcliffe is dedicated to delivering compassionate, personalised care that allows residents to feel truly at home.

Hartcliffe embodies a strong community focus, offering a place where residents can connect, engage, and thrive. The passionate care team understands that well-being is unique to each individual, which is why the home provides a variety of opportunities for personal growth and fulfilment. Residents are encouraged to pursue meaningful relationships, develop new skills, and explore creative interests through an array of enriching activities. From creative pursuits and social gatherings to outings around the community, Hartcliffe supports each resident in living a full, engaged, and satisfying life.
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Care Provided by Hartcliffe Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1400
  • Self-Funded Nursing Care: £1535 – £1761

These prices are only a guideline, please contact Hartcliffe Nursing Home to find out the exact price for your requirements.

Contact Hartcliffe Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Hartcliffe Nursing Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

  • MHA
  • Voluntary / Not for Profit Owned

Person in Charge

  • Sara Cryer (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2000
  • Number of floors: 2

Room Information

  • Single Rooms (66)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • Open 24/7

Parking

  • Limited parking in car park but plenty of free, on-street parking

Hartcliffe Nursing Home Reviews (95)

9.8

Hartcliffe Nursing Home has a Review Score of 9.8 (9.829) out of 10, based on 21 reviews in the last 2 years.
Over all time Hartcliffe Nursing Home has 95 reviews.

Overall Experience
  • 80
  • 13
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Date Published
  • 95
  • 7
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Reviewer Connection to Hartcliffe Nursing Home
  • 33
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  • 6
  • 5
  • 5
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  • 4
  • 2
  • 2
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  • 1
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Total of 95, showing 21-40
Review from S S (Daughter of Resident) published on 12 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Before my dad went into this nursing home, we were really worried as he always said he did not want to go into a nursing or care home. His dementia and cancer were at a stage, that myself and my sister could not do anymore at home. It was getting harder and harder, we had been doing this for 3 years.
On arrival they made us feel so welcome and it was as if we knew everyone straight away. This home is very caring the staff are all very hard working and most of them always have a lovely smile. My dad is very comfortable and he absolutely loves it here. I would recommend this Nursing Home to anybody who is looking for help or even rest bite care, as Dad did start off with two weeks respite, then did not want to go home.
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Review from Beverley D (Friend of Resident) published on 9 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have never been in such a lovely care home. The person I visit on a regular basis, cared for her for 31 years before she came into the care home. Never seen her so happy, there is just not one bad thing I could say about the home. Very caring and friendly staff.
Reply from Sara Cryer, Home Manager at Hartcliffe Nursing HomeThank you for such a lovely feedback. It means a lot to us to hear that we are making such a positive impact on the lives of our residents. I will make sure to share this feedback with the rest of the team.
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Review from K A (Son of Resident) published on 3 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum is generally very happy here from my point of view more attention to be paid to her personal needs. it would be nice if residents were regularly asked if there's anything needed to be done for example helped with undressing or a trip to the toilet etc.
Reply from Sara Cryer, Home Manager at Hartcliffe Nursing HomeThank you for your feedback and it is nice to know that your mum is happy here as she is loved by all. We welcome all feedback as this helps us to continually improve the service we provide, and should you wish to talk to us about any of the points raised, our door is always open.
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Review from Paul C (Son of Resident) published on 12 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum came to the home for end-of-life care, which proved to be just one week. During that week Mum told us how pleased she was with her room and how kind her nurses and carers were, both day and night. She was kept clean and tidy throughout her short stay. The whole process of fast-tracking her admission
was dealt with very efficiently.
The family felt well-supported during this time and was kept informed about what was happening. The staff were sensitive and caring towards the family following her death.
The home manager and admin staff were also very helpful, informative and supportive.
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Review from L F (Son of Resident) published on 12 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the staff to be always helpful when talking to my mum. She has found the staff also helpful the games and activities are quite good.
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Review from Kim F (Daughter-in-law of Resident) published on 27 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mother-in-law has taken a while to settle. A couple of small issues at the beginning but all ok now. The home is very nice and clean. The rooms are all spotlessly clean. Plenty of activities for residents. Food is lovely and always friendly staff. Residents are treated well and always seem to be enjoying
themselves in the communal room. The staff have been absolutely wonderful with my mother-in-law.
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Review from L J (Wife of Resident) published on 12 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After a horrendous week of respite at another local care home. I couldn't believe my good fortune whenmy husband was placed at Hartcliffe Nursing Home. Every single member of staff are part of a caring and loving family who go out of their way to cater for the residents' needs. The food and choices
are of a hotel standard which forms a big part of some residents' daily routine. It is such a big comfort to know that my husband is being careful in such a lovely environment and so much better than he would be if he was at home with me.
Reply from Sara Cryer, Home Manager at Hartcliffe Nursing HomeThank you so much for your lovely comments. We do try to create a home from home, family feeling. We understand what a scary time it can be for the person joining us and for their nearest a dearest. I will be certain to share your kind words with the team. Once again, thank you.
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Review from J H (Son of Resident) published on 31 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The level of care my father receives is of a high standard. My mother was no longer able to provide him with the level of care he needed at home. Seeing how he is spoken to and treated, I have no concerns and I am grateful for everything that is done for him. Thank you.
Reply from Sara Cryer, Home Manager at Hartcliffe Nursing HomeThank you for your kind words. It’s a pleasure to support your father, such a nice gentleman. I will be sure to share your review with the team.
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Review from Ann T (Daughter of Resident) published on 31 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I think the staff are fantastic. My dad seems really happy here and he really likes the people here.
Reply from Sara Cryer, Home Manager at Hartcliffe Nursing HomeThank you for your lovely feedback. It's really important to us, as a team, to know how well are doing and where we can do better. I will be sure to share your kind words with the team.
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Review from Jackie D (Daughter of Resident) published on 31 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I always leave knowing my dad is taken care of. I know he enjoys staying at Hartcliffe Nursing Home. Staff are always friendly whenever I visit my dad.
Reply from Sara Cryer, Home Manager at Hartcliffe Nursing HomeThank you for your kind words. It means a lot to us to know that you can see your dad is happy living at Hartcliffe and that you can leave with peace of mind. I will be certain to share your lovely comments with the team.
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Review from G T (Granddaughter of Resident) published on 31 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan spent her last days at Hartcliffe Nursing Home. She was looked after so well, nothing was too much trouble. They looked after us too, always popping in and keeping us topped up with tea and sandwiches. A lovely home. I would recommend all day long.
Reply from Sara Cryer, Home Manager at Hartcliffe Nursing HomeFirstly, can I say we are all sorry for your loss. Your grandmother was a larger-than-life character and will be sorely missed here at Hartcliffe. It's always good to hear that you too felt cared for. I will be certain to share your kind comments with the team.
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Review from B F (Daughter of Resident) published on 31 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum moved to Hartcliffe Nursing Home after a prolonged stay in hospital due to deterioration in health. Mum made great progress after moving into the care home, her spirit is incredibly raised and again, we see a smile on her face. Staff are being very supportive to both Mum and family and we can
just appraise their hard work and commitment given to us. We are very happy with the service that the home provides.
Reply from Sara Cryer, Home Manager at Hartcliffe Nursing HomeThank you very much for your lovely review of Hartcliffe. It's so fabulous when we can see that a member of the home finds a new lease of life, particularly when they have been through so much. I will be sure to pass your comments on to the team.
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Review from R H (Wife of Resident) published on 31 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my husband receives is excellent, better than I could do, I tried but could not do what all the staff do. I am most grateful, thank you.
Reply from Sara Cryer, Home Manager at Hartcliffe Nursing HomeThank you for your very kind and generous comments. We are happy that we are able to help and it’s always a pleasure to see you on your daily visits. I will ensure I share your comments with the team.
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Review from M M (Mother of Resident) published on 23 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
find it a pleasure coming to visit here. Everyone's very pleasant to see and talk to. Everyone is helpful. Nothing too much trouble. I could not ask for anything else.
Reply from Sara Cryer, Home Manager at Hartcliffe Nursing HomeThank you so much for your lovely comments. We really value the feedback and will always aim to implement any changes that improve the service we provide. I will ensure this is shared with the entire team, of whom I know will be thrilled.
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Review from David B (Son of Resident) published on 4 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
General levels of care seem very food, and staff levels appear sufficient for the number of residents. Engagement and activities are well supported.
Reply from Sara Cryer, Home Manager at Hartcliffe Nursing HomeThank you for your lovely comments. Your feedback is important to us and enables us to continuously strive to improve the service we provide.
I will be sure to share this with the team. I know they will all be very pleased. Once again, a huge thank you from myself and the team at Hartcliffe.
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Review from L P (Relative of Resident) published on 4 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Every time I went and saw my cousin at Hartcliffe Nursing Home I can see how warm it felt being there. The love and compassion of the carers are outstanding. My cousin is always smiling and giggling with other residents and staff members. I can always leave feeling that my cousin is well treated and
cared for how I would like her to be.
Reply from Sara Cryer, Home Manager at Hartcliffe Nursing HomeThank you for your lovely comments and feedback. It is so important to us, to know that you can leave following your visit, with the peace of mind that your loved one is cared for, safe and happy. I will ensure I share this with the team.
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Review from K H (Grandson of Resident) published on 29 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My family member was a resident at this home, I have the upmost respect for all staff as they were so helpful and polite, I have not got a bad word to say about the home, if anyone is looking for a home for a family member this one is highly recommended, through such a hard time they have managed to
keep my smiling.
Reply from Sara Cryer, Home Manager at Hartcliffe Nursing HomeThank you for your valuable comments. It's always good to receive feedback and hear the views of family and friends. It is great to hear that you can see that our activities programme is developing. I know how important this is to your Mum and many other residents. I will be certain to pass on your feedback to the team.
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Review from R R (Friend of Resident) published on 28 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Brilliant and very attentive staff at Hartcliffe Nursing Home. My friend was being looked after by a lovely young lady, and she made sure everything was done - nothing was too much effort for her; she even made a lovely cupper and offered a range of biscuits and cake. Lovely place, and it’s made to
feel very homely and warm.
Reply from Sara Cryer, Home Manager at Hartcliffe Nursing HomeIt was our absolute pleasure and privilege to have been able to support your friend, such a lovely lady. It's so important that the residents, and their friends and family feel welcome, and part of the Hartcliffe family. Thank you for your lovely comments. I’ll ensure I share this with the whole team.
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Review from Caroline C (Daughter of Resident) published on 12 April 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Found the level of basic care extremely poor and very disappointing resulting in removal and relocation to an alternative care home following 18 months of continued issues. We found lots of possessions were removed and not replaced or returned. Staff not attending pendant calls (3 times on 1 occasion)
not ideal for a resident at high risk of falling and limited mobility. Time-critical medication given late or just left on the table whilst residents are asleep. We found requests not being met and long periods of waiting when asking for help. Yesterday we arrived to find our relative soaked in urine and had been left in bed to have breakfast for 3 hours until we arrived at 10.15am. Very difficult organisation to deal with do not involve families with care details or updates (we found she had covid from someone visiting another resident). The senior management team is not proactive and seems to have very little interest in complaints. Withheld medication on departure resulting in further safeguarding issues.
Reply from Karen Stephens, Area Manager at Hartcliffe Nursing HomeWe are sorry you feel this way about the care your loved one received as it is a different experience to other reviewers.
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Review from Faye T (Granddaughter of Resident) published on 3 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
There are no words I can use that would be good enough to describe this nursing home.
Choosing a nursing home for someone you love is such a huge decision, my only regret is that my Nan didn't go to Hartcliffe Nursing Home sooner! The staff go above and beyond all expectations. They treated my Nan
with such dignity and care which was really important to us, as my Nan had always been so independent.
The staff became like an extended family to us, they were kind, helpful, friendly and just amazing. After experiencing a nursing home before this one I can honestly say this one is just incredible.
The way we were treated when my Nan sadly passed made the painful experience so much more bearable and I will always be grateful for this.
I wouldn't hesitate to choose this place over and over. I could go on and on with nothing but praise.
Thank you all so much for everything you do, and did for us and all the other residents and families. I would recommend this home to anyone.
Reply from Sara Cryer, Home Manager at Hartcliffe Nursing HomeThank you for your kind words. Staff at Hartcliffe pride ourselves on delivering personalised care tailored to each of our residents, so they can live as comfortably as they can and feel like at home and part of a family while they stay with us. We were deeply saddened by the loss of your loved one.
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Current Review Score: 9.8 (9.829)

Overview of Review Score

The Review Score of 9.8 (9.829) out of 10 for Hartcliffe Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.829 for Hartcliffe Nursing Home is calculated as follows: ( (217 Excellents x 5) + (27 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 251 Ratings = 4.829
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hartcliffe Nursing Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Sep 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (6)

Sara

Sara Cryer

Job Title: Home Manager Joined: 2022

Sara is Bristol-born and began her career as a registered nurse in 1989. For the past 30 years she has worked in care homes and specialised in adults with learning difficulties. Sara joined Hartcliffe as the home's manager in 2022 and says "Hartcliffe is a very unique and special place within the community, it's very well loved and I feel proud to be the manager here." When Sara isn't working, she loves being with her family, two dogs and three cats.

Marina

Marina Topcic Garcia

Job Title: Deputy Home Manager Joined: 2022

Our Deputy Home Manager Marina qualified as a nurse in Croatia in 2002, moved to the social care sector in 2015, before joining Hartcliffe in 2022. What makes Hartcliffe special for Marina is the home's compassion for its residents, especially when it comes to end-of-life care. A yoga regular, Marina enjoys going to the gym and spending time with her family.

Bob

Bob Adams

Job Title: Maintenance Lead and Gardener Joined: 2016

Bob has lived in Hartcliffe suburb all his life and was a self-employed paint refinisher for years before coming to the home in 2016. Now Bob is the go-to person for all maintenance and gardening in and outside the home. His favourite memories of Hartcliffe are the many parties that have been held here. Bob even hand-built the outdoor Willow Bar which was officially opened for the home's 25th anniversary celebration in 2025.

Lynsey-Ruth

Lynsey-Ruth McDonagh

Job Title: Chaplain Joined: 2025

Lynsey-Ruth is our dedicated chaplain who offers personal support, comfort and a listening ear to anyone who needs it. She also arranges worship services for those who want to join and encourages residents to keep in touch with local faith groups. Based at Hartcliffe since January 2025, Lynsey-Ruth enjoys poetry, going to the theatre and being in the great outdoors.

Tracey

Tracey Cocking

Job Title: Activities Co-ordinator Joined: 2017

Tracey's grandfather was a Hartcliffe resident, so she knew it was a loving and compassionate home before she joined in 2017 as a carer. She later became one of the home's Activities Co-ordinators in 2022 and is part of a team responsible for planning and delivering a fun, engaging and meaningful schedule that all residents can enjoy. Tracey is a pet lover and keen gardener.

Chris

Chris Webb

Job Title: Hospitality Manager Joined: 2000

Chris was a part of Hartcliffe before it even opened! Having trained as a chef before becoming a hotel manager, Chris has worked in hospitality for over 40 years and helped shape the design of Hartcliffe. Originally from Wales, he still enjoys cooking and baking, as well as taking long walks and spending time with his beloved cat.


Chris said: “I can't believe it's been 25 years since I joined, especially as it was only meant to be a stopgap, as I had just moved to Bristol. To be honest, I got addicted to the job, the residents, their family members and the staff have kept me here. In all my 25 years I have worked here, I always work Christmas Day. For me it's important to spend such a special day with our residents, as for some it may be their last. It's by far the longest time I have spent in a job, and I am so happy I have spent it at MHA Hartcliffe.


"Working for an organisation like MHA, I do feel they appreciate all their staff members, and you are treated as a person and not a number. I know lots of people who work in care, but it's nothing like working for MHA. I'm at that stage in my life where If I want I can retire, but I enjoy my job so much that I can't even think about retiring or moving on. A lot of the staff joke and say that they will see me here as a resident one day!.”

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