I love everything about the place. The staff is lovely, the home is spotlessly cleanJ J(Resident / Service User)
I love everything about the place. The staff is lovely, the home is spotlessly cleanJ J(Resident / Service User)
Hartcliffe care home in Bristol provides exceptional residential and nursing care for up to 65 residents, creating a tranquil and supportive environment designed to nurture both health and spiritual well-being. Part of the respected care charity MHA, Hartcliffe is dedicated to delivering compassionate, personalised care that allows residents to feel truly at home.
Hartcliffe embodies a strong community focus, offering a place where residents can connect, engage, and thrive. The passionate...
Hartcliffe care home in Bristol provides exceptional residential and nursing care for up to 65 residents, creating a tranquil and supportive environment designed to nurture both health and spiritual well-being. Part of the respected care charity MHA, Hartcliffe is dedicated to delivering compassionate, personalised care that allows residents to feel truly at home.
Hartcliffe embodies a strong community focus, offering a place where residents can connect, engage, and thrive. The passionate care team understands that well-being is unique to each individual, which is why the home provides a variety of opportunities for personal growth and fulfilment. Residents are encouraged to pursue meaningful relationships, develop new skills, and explore creative interests through an array of enriching activities. From creative pursuits and social gatherings to outings around the community, Hartcliffe supports each resident in living a full, engaged, and satisfying life.
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Hartcliffe Nursing Home has a Review Score of 9.7 (9.724) out of 10, based on 14 reviews in the last 2 years.
Over all time Hartcliffe Nursing Home has 99 reviews.
When my sister and I walked into Hartcliffe Nursing Home and was shown around by a member of the team, we knew straight away what a caring, friendly place it was. There were music and activities going on all around and the staff that we met were friendly and welcoming to us. Mum was only there a...
When my sister and I walked into Hartcliffe Nursing Home and was shown around by a member of the team, we knew straight away what a caring, friendly place it was. There were music and activities going on all around and the staff that we met were friendly and welcoming to us. Mum was only there a short time but the outstanding care that she received from all nurses and care staff to the whole team of employees showed her so much compassion and love until she sadly passed away. We as a family would like to say a heartfelt thank you and God bless you all. Stay safe at these very hard times.
I don't think we could have found better care for mum for the last few years of her life. Very friendly helpful staff in so many ways and we know Mum was comfortable as she would always smile when any members of staff came into her room while we were with her. Mum didn't eat much but always enjoyed...
I don't think we could have found better care for mum for the last few years of her life. Very friendly helpful staff in so many ways and we know Mum was comfortable as she would always smile when any members of staff came into her room while we were with her. Mum didn't eat much but always enjoyed those homemade cakes as we did. We will miss Mum so much and all the staff at Hartcliffe Nursing Home.
Many thanks for your lovely review. The staff would also like to thank you for your comments which mean so much. Please call in anytime for a chat, we would love to see you as you have become part of the family.
My mum moved into Hartcliffe Nursing Home in May 2019, and the lovely, warm welcome she received by all the carers and staff, was second to none, she loved it there. Sadly she passed away on 21/12/2019. She was always treated with care and respect and was much appreciated by all her family, and we...
My mum moved into Hartcliffe Nursing Home in May 2019, and the lovely, warm welcome she received by all the carers and staff, was second to none, she loved it there. Sadly she passed away on 21/12/2019. She was always treated with care and respect and was much appreciated by all her family, and we can't thank them all enough.
Many thanks for your lovely review. I have passed on your comments to the staff team who are touched by your kind words. We always feel very privileged supporting others and we endeavour to provide the best possible care. We shall miss seeing you; please feel free to pop in anytime.
The nurses and carers are excellent, they are so friendly and helpful to my mother-in-law, who did not want to go into a nursing home, but we would not even be able to drag her out of there now, she loves it and is very settled. It is December and the decorations put up are amazing, the manager...
Food and cleanliness also excellent, the family can feel confident and happy Mum is in the right place. Excellent.
Thank you so much for your lovely review. I will pass on your comments to the team and they will be thrilled. We endeavour to provide a relaxed home from home environment and Christmas is a time for sharing with our loved ones.
The care my aunt has received at this nursing home has been excellent. The staff are so friendly and always eager to help and sort out any problems that we may have. There is always a very good choice of food at mealtimes and plenty of varied activities going on for the residents to enjoy. All in...
The care my aunt has received at this nursing home has been excellent. The staff are so friendly and always eager to help and sort out any problems that we may have. There is always a very good choice of food at mealtimes and plenty of varied activities going on for the residents to enjoy. All in all, I cannot fault this care home. Excellent!
Thank you so much for taking the time to provide us with this feedback. The staff take great pride in their work and will be so pleased to hear your comments. I will share your review with the team and we will continue to provide engaging activities.
The staff are brilliant, always have time for my mother and always do as she asks. Nothing is too much trouble.
The staff are brilliant, always have time for my mother and always do as she asks. Nothing is too much trouble.
Thank you for your recent review on Hartcliffe Nursing Home. It's always good to read that the staff are brilliant and that they always have time for your mother. You have rated us overall excellent and you would recommend us to others. I will share your comments with all the staff where positive comments are always welcomed.
My mum was here for a short time but the care was so good. Lovely staff, nothing too much trouble. Thank you all so much.
My mum was here for a short time but the care was so good. Lovely staff, nothing too much trouble. Thank you all so much.
Thank you for your recent review; it's lovely to read that you felt the care was good and the staff are lovely and nothing is too much trouble. You have rated us Excellent in all areas and you would recommend us. I will share your review with all the staff. I know they will really appreciate it and will maintain staff morale.
The standard of care is excellent. The manager is always available to answer any queries you might have. The atmosphere is always welcoming and the staff are always helpful.
The standard of care is excellent. The manager is always available to answer any queries you might have. The atmosphere is always welcoming and the staff are always helpful.
Thank you for taking the time to write a review for Hartcliffe. The overall standard you have rated us is excellent, including the care. It is always good to share such positive comments with all the staff, where these are very welcomed.
Looked after my auntie really well. Good food, nice carers and nurses. Clean home. Management really helpful.
Looked after my auntie really well. Good food, nice carers and nurses. Clean home. Management really helpful.
Thank you for your positive review. It’s lovely to read that you speak highly of the carers, nurses and management and good food. I will share your review with all the staff where this will be very welcomed.
Although she was only resident for a few days it really felt like home.
Although she was only resident for a few days it really felt like home.
Thank you for your recent review of Hartcliffe. I’m glad you felt it was like home for the few days Mum was here. You have rated us excellent overall and the care and attention your Mum received was excellent. I will share you review with the staff who always appreciate lovely comments.
Brilliant staff. Could not fault them.
Brilliant staff. Could not fault them.
Thank you for your recent feedback on Hartcliffe. "Brilliant staff" - they will be very happy to hear that is what you have said about them. I can see that you have rated us excellent in all areas and would recommend us. I will ensure that I will share your feedback with all the staff where I know it will be very much appreciated.
Absolutely excellent, could not have asked for better care. They not only looked after my dad with great care, but they also made sure my mum, who stayed with dad for two nights until he passed away, was ok and asked if she needed any food or drink. Excellent service, thank you.
Absolutely excellent, could not have asked for better care. They not only looked after my dad with great care, but they also made sure my mum, who stayed with dad for two nights until he passed away, was ok and asked if she needed any food or drink. Excellent service, thank you.
Thank you for your review. Absolutely excellent and overall excellent is lovely to read. It is a very sad time when your loved one is end of life, so it’s as important to us to be able to offer the support to the family, and for those last days for your mum and dad to be together. I will share your review with all the staff who will welcome such lovely comments.
Throughout my brother's stay at MHA our experience has been nothing but much greater than the best from personal hygiene, to friendship, food and overall care. Staff are fantastic, not only to residents but their families. Nothing is too much trouble for them. In fact, we believe they do far more...
Throughout my brother's stay at MHA our experience has been nothing but much greater than the best from personal hygiene, to friendship, food and overall care. Staff are fantastic, not only to residents but their families. Nothing is too much trouble for them. In fact, we believe they do far more than their role of carers require and we would like to say a big thank you to all at MHS Hartcliffe. You are all wonderful.
Thank you for your lovely review on Hartcliffe. Your comments about the care, food, friendship and the staff are very touching and you have rated excellent in all areas. It was a pleasure to care for your brother and he will be missed. I will share your comments with all the staff where such lovely words will be greatly appreciated.
My mother has only been a resident since 3rd January but she seems to be settling in well. All the staff seem caring and kind.
My mother has only been a resident since 3rd January but she seems to be settling in well. All the staff seem caring and kind.
Thank you for your recent review for Hartcliffe, mum is settling in very well and getting to know the staff. It's good to read that after only a short time of mum being here, that you have rated us good and the staff and management as excellent. It's always good to know that you would recommend us to others. I will share your review with all the staff who will welcome such positive comments.
My mum has vascular dementia and Alzheimer’s and the care she has received goes way beyond what we expected. She is looked after extremely well and the place feels more like home than a nursing home. The staff are fantastic and nothing is too much trouble. Wish I could move in with her!! The home...
My mum has vascular dementia and Alzheimer’s and the care she has received goes way beyond what we expected. She is looked after extremely well and the place feels more like home than a nursing home. The staff are fantastic and nothing is too much trouble. Wish I could move in with her!! The home is extremely clean and mum is always looking clean and tidy.
Thank you for your positive review. It's lovely to read the comments that you have written about the staff and how well your Mum is looked after. You have rated us excellent in all areas which is fantastic to read and sums up Hatcliffe nicely. I will share your review with all the staff and your review will be greatly appreciated.
Hartcliffe Nursing Home is brilliant in all respects; care, cleanliness, food, accommodation. Staff are polite and sociable and helpful. No complaints whatsoever.
Hartcliffe Nursing Home is brilliant in all respects; care, cleanliness, food, accommodation. Staff are polite and sociable and helpful. No complaints whatsoever.
Thank you for your lovely review. It's wonderful to read that you have rated Hartcliffe Excellent in all areas and how brilliant we are. I will ensure that your review is shared with all the team where such positive feedback is always welcomed.
The care provided for my grandfather was second to none. The manager and her staff team went above and beyond to provide excellent care from start to finish. Forever grateful to you all.
The care provided for my grandfather was second to none. The manager and her staff team went above and beyond to provide excellent care from start to finish. Forever grateful to you all.
Thank you for taking the time to send such a lovely review, too see that you have rated us Excellent in all areas show us what you thought of Hartcliffe. It's good to read that the care provided to your Grandfather was second to none. I will share your review with the staff where lovely comments are welcomed.
I find that the home is run very well by competent management and staff. Everybody works well together as a team. They are all very friendly and go out of their way to help my mother. The quality of care is outstanding. The home is very clean and tidy and the food is of excellent quality. The home...
I find that the home is run very well by competent management and staff. Everybody works well together as a team. They are all very friendly and go out of their way to help my mother. The quality of care is outstanding. The home is very clean and tidy and the food is of excellent quality. The home runs daily entertainment and activities which my mother enjoys very much. My mother was very apprehensive about going into the home but has settled in quite easily.
Thank you for your recent review that you have kindly taken the time to write. You have rated the home Excellent in all areas and it's good to read that the team work together and go that extra mile to help you as well as provide outstanding care to your relative. I will ensure that I share your comments with the team at Hartcliffe where such positive and lovely comments are very welcomed.
Every aspect of my mum's care was brilliant.
Every aspect of my mum's care was brilliant.
Thank you for taking the time to give us your comments about the care your Mum received, and that you have rated us Excellent in all areas is always good to read. I will share this with the staff where such positive comments mean a lot to the team.
All the staff looked after my sister in her last days with care and kindness and thank you for that.
All the staff looked after my sister in her last days with care and kindness and thank you for that.
Thank you for your recent review. It’s never easy to lose a loved one, it is lovely to read that the staff showed your Sister care and kindness in her last days. I will ensure that your review will be shared with the team. I would like to thank you for rating us Excellent in all areas.
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For a limited time, we're offering: - 20% off our permanent care home fees* OR - 3 weeks of respite care for the price of 2 weeks To find out...
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Sara is Bristol-born and began her career as a registered nurse in 1989. For the past 30 years she has worked in care homes and specialised in adults...
Sara is Bristol-born and began her career as a registered nurse in 1989. For the past 30 years she has worked in care homes and specialised in adults with learning difficulties. Sara joined Hartcliffe as the home's manager in 2022 and says "Hartcliffe is a very unique and special place within the community, it's very well loved and I feel proud to be the manager here." When Sara isn't working, she loves being with her family, two dogs and three cats.
Our Deputy Home Manager Marina qualified as a nurse in Croatia in 2002, moved to the social care sector in 2015, before joining Hartcliffe in 2022....
Our Deputy Home Manager Marina qualified as a nurse in Croatia in 2002, moved to the social care sector in 2015, before joining Hartcliffe in 2022. What makes Hartcliffe special for Marina is the home's compassion for its residents, especially when it comes to end-of-life care. A yoga regular, Marina enjoys going to the gym and spending time with her family.
Bob has lived in Hartcliffe suburb all his life and was a self-employed paint refinisher for years before coming to the home in 2016. Now Bob is the...
Bob has lived in Hartcliffe suburb all his life and was a self-employed paint refinisher for years before coming to the home in 2016. Now Bob is the go-to person for all maintenance and gardening in and outside the home. His favourite memories of Hartcliffe are the many parties that have been held here. Bob even hand-built the outdoor Willow Bar which was officially opened for the home's 25th anniversary celebration in 2025.
Lynsey-Ruth is our dedicated chaplain who offers personal support, comfort and a listening ear to anyone who needs it. She also arranges worship...
Lynsey-Ruth is our dedicated chaplain who offers personal support, comfort and a listening ear to anyone who needs it. She also arranges worship services for those who want to join and encourages residents to keep in touch with local faith groups. Based at Hartcliffe since January 2025, Lynsey-Ruth enjoys poetry, going to the theatre and being in the great outdoors.
Tracey's grandfather was a Hartcliffe resident, so she knew it was a loving and compassionate home before she joined in 2017 as a carer. She later...
Tracey's grandfather was a Hartcliffe resident, so she knew it was a loving and compassionate home before she joined in 2017 as a carer. She later became one of the home's Activities Co-ordinators in 2022 and is part of a team responsible for planning and delivering a fun, engaging and meaningful schedule that all residents can enjoy. Tracey is a pet lover and keen gardener.
Chris was a part of Hartcliffe before it even opened! Having trained as a chef before becoming a hotel manager, Chris has worked in hospitality for...
Chris was a part of Hartcliffe before it even opened! Having trained as a chef before becoming a hotel manager, Chris has worked in hospitality for over 40 years and helped shape the design of Hartcliffe. Originally from Wales, he still enjoys cooking and baking, as well as taking long walks and spending time with his beloved cat.
Chris said: “I can't believe it's been 25 years since I joined, especially as it was only meant to be a stopgap, as I had just moved to Bristol. To be honest, I got addicted to the job, the residents, their family members and the staff have kept me here. In all my 25 years I have worked here, I always work Christmas Day. For me it's important to spend such a special day with our residents, as for some it may be their last. It's by far the longest time I have spent in a job, and I am so happy I have spent it at MHA Hartcliffe.
"Working for an organisation like MHA, I do feel they appreciate all their staff members, and you are treated as a person and not a number. I know lots of people who work in care, but it's nothing like working for MHA. I'm at that stage in my life where If I want I can retire, but I enjoy my job so much that I can't even think about retiring or moving on. A lot of the staff joke and say that they will see me here as a resident one day!.”
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