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Hartcliffe Nursing Home

15 Murford Avenue, Hartcliffe, Bristol BS13 9JS
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I love everything about the place. The staff is lovely, the home is spotlessly cleanJ J(Resident / Service User)
Hartcliffe Nursing Home, Bristol
Hartcliffe Nursing Home, Bristol
Hartcliffe Nursing Home, Bristol

Hartcliffe care home in Bristol provides exceptional residential and nursing care for up to 65 residents, creating a tranquil and supportive environment designed to nurture both health and spiritual well-being. Part of the respected care charity MHA, Hartcliffe is dedicated to delivering compassionate, personalised care that allows residents to feel truly at home.

Hartcliffe embodies a strong community focus, offering a place where residents can connect, engage, and thrive. The passionate...  

Care Provided by Hartcliffe Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,377 - £1,483N/A
Nursing Care£1,626 - £1,865N/A

Contact Hartcliffe Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

  • MHA
  • Voluntary / Not for Profit Owned

Person in charge

  • Sara Cryer(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2000
  • Number of floors: 2

Room Information

  • Single Rooms (66)
  • Single Rooms with ensuite Wet Room (66)

Visiting

  • Open 24/7

Parking

  • Limited parking in car park but plenty of free, on-street parking

Hartcliffe Nursing Home Reviews (97)

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9.7

Hartcliffe Nursing Home has a Review Score of 9.7 (9.748) out of 10, based on 14 reviews in the last 2 years. Over all time Hartcliffe Nursing Home has 97 reviews.

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Showing 97 reviews matching selected criteria
Review from C C (Daughter of Resident) published on 24 January 2020 Submitted via Postal Card
Overall Experience

My mum moved into Hartcliffe Nursing Home in May 2019, and the lovely, warm welcome she received by all the carers and staff, was second to none, she loved it there. Sadly she passed away on 21/12/2019. She was always treated with care and respect and was much appreciated by all her family, and we can't thank them all enough.

Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing Home

Many thanks for your lovely review. I have passed on your comments to the staff team who are touched by your kind words. We always feel very privileged supporting others and we endeavour to provide the best possible care. We shall miss seeing you; please feel free to pop in anytime.

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Review from N B (Daughter-in-law of Resident) published on 23 December 2019 Submitted via Postal Card
Overall Experience
The nurses and carers are excellent, they are so friendly and helpful to my mother-in-law, who did not want to go into a nursing home, but we would not even be able to drag her out of there now, she loves it and is very settled. It is December and the decorations put up are amazing, the manager emphasised how important it is to make the residents happy.

Food and cleanliness also excellent, the family can feel confident and happy Mum is in the right place. Excellent.

Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing Home

Thank you so much for your lovely review. I will pass on your comments to the team and they will be thrilled. We endeavour to provide a relaxed home from home environment and Christmas is a time for sharing with our loved ones.

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Review from G T (Niece of Resident) published on 27 September 2019 Submitted via Website
Overall Experience

The care my aunt has received at this nursing home has been excellent. The staff are so friendly and always eager to help and sort out any problems that we may have. There is always a very good choice of food at mealtimes and plenty of varied activities going on for the residents to enjoy. All in all, I cannot fault this care home. Excellent!

Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing Home

Thank you so much for taking the time to provide us with this feedback. The staff take great pride in their work and will be so pleased to hear your comments. I will share your review with the team and we will continue to provide engaging activities.

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Review from L B (Son of Resident) published on 11 September 2019 Submitted via Postal Card
Overall Experience

The staff are brilliant, always have time for my mother and always do as she asks. Nothing is too much trouble.

Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing Home

Thank you for your recent review on Hartcliffe Nursing Home. It's always good to read that the staff are brilliant and that they always have time for your mother. You have rated us overall excellent and you would recommend us to others. I will share your comments with all the staff where positive comments are always welcomed.

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Review from A M (Son of Resident) published on 21 August 2019 Submitted via Postal Card
Overall Experience

My mum was here for a short time but the care was so good. Lovely staff, nothing too much trouble. Thank you all so much.

Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing Home

Thank you for your recent review; it's lovely to read that you felt the care was good and the staff are lovely and nothing is too much trouble. You have rated us Excellent in all areas and you would recommend us. I will share your review with all the staff. I know they will really appreciate it and will maintain staff morale.

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Review from Patricia D (Friend of Resident) published on 20 August 2019 Submitted via Postal Card
Overall Experience

The standard of care is excellent. The manager is always available to answer any queries you might have. The atmosphere is always welcoming and the staff are always helpful.

Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing Home

Thank you for taking the time to write a review for Hartcliffe. The overall standard you have rated us is excellent, including the care. It is always good to share such positive comments with all the staff, where these are very welcomed.

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Review from A C (Nephew of Resident) published on 16 August 2019 Submitted via Postal Card
Overall Experience

Looked after my auntie really well. Good food, nice carers and nurses. Clean home. Management really helpful.

Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing Home

Thank you for your positive review. It’s lovely to read that you speak highly of the carers, nurses and management and good food. I will share your review with all the staff where this will be very welcomed.

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Review from Steve H (Son of Resident) published on 4 July 2019 Submitted via Postal Card
Overall Experience
The care and attention that my mother received was excellent.

Although she was only resident for a few days it really felt like home.

Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing Home

Thank you for your recent review of Hartcliffe. I’m glad you felt it was like home for the few days Mum was here. You have rated us excellent overall and the care and attention your Mum received was excellent. I will share you review with the staff who always appreciate lovely comments.

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Review from Alison T (Daughter of Resident) published on 12 June 2019 Submitted via Postal Card
Overall Experience

Brilliant staff. Could not fault them.

Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing Home

Thank you for your recent feedback on Hartcliffe. "Brilliant staff" - they will be very happy to hear that is what you have said about them. I can see that you have rated us excellent in all areas and would recommend us. I will ensure that I will share your feedback with all the staff where I know it will be very much appreciated.

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Review from Tanya T (Daughter of Resident) published on 18 April 2019 Submitted via Website
Overall Experience

Absolutely excellent, could not have asked for better care. They not only looked after my dad with great care, but they also made sure my mum, who stayed with dad for two nights until he passed away, was ok and asked if she needed any food or drink. Excellent service, thank you.

Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing Home

Thank you for your review. Absolutely excellent and overall excellent is lovely to read. It is a very sad time when your loved one is end of life, so it’s as important to us to be able to offer the support to the family, and for those last days for your mum and dad to be together. I will share your review with all the staff who will welcome such lovely comments.

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Review from Colin R (Brother of Resident) published on 21 March 2019 Submitted via Postal Card
Overall Experience

Throughout my brother's stay at MHA our experience has been nothing but much greater than the best from personal hygiene, to friendship, food and overall care. Staff are fantastic, not only to residents but their families. Nothing is too much trouble for them. In fact, we believe they do far more than their role of carers require and we would like to say a big thank you to all at MHS Hartcliffe. You are all wonderful.

Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing Home

Thank you for your lovely review on Hartcliffe. Your comments about the care, food, friendship and the staff are very touching and you have rated excellent in all areas. It was a pleasure to care for your brother and he will be missed. I will share your comments with all the staff where such lovely words will be greatly appreciated.

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Review from Susan M (Daughter of Resident) published on 24 January 2019 Submitted via Postal Card
Overall Experience

My mother has only been a resident since 3rd January but she seems to be settling in well. All the staff seem caring and kind.

Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing Home

Thank you for your recent review for Hartcliffe, mum is settling in very well and getting to know the staff. It's good to read that after only a short time of mum being here, that you have rated us good and the staff and management as excellent. It's always good to know that you would recommend us to others. I will share your review with all the staff who will welcome such positive comments.

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Review from Clare W (Daughter of Resident) published on 21 January 2019 Submitted via Website
Overall Experience

My mum has vascular dementia and Alzheimer’s and the care she has received goes way beyond what we expected. She is looked after extremely well and the place feels more like home than a nursing home. The staff are fantastic and nothing is too much trouble. Wish I could move in with her!! The home is extremely clean and mum is always looking clean and tidy.

Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing Home

Thank you for your positive review. It's lovely to read the comments that you have written about the staff and how well your Mum is looked after. You have rated us excellent in all areas which is fantastic to read and sums up Hatcliffe nicely. I will share your review with all the staff and your review will be greatly appreciated.

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Review from Mervyn E (Partner of Resident) published on 18 December 2018 Submitted via Postal Card
Overall Experience

Hartcliffe Nursing Home is brilliant in all respects; care, cleanliness, food, accommodation. Staff are polite and sociable and helpful. No complaints whatsoever.

Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing Home

Thank you for your lovely review. It's wonderful to read that you have rated Hartcliffe Excellent in all areas and how brilliant we are. I will ensure that your review is shared with all the team where such positive feedback is always welcomed.

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Review from A C (Granddaughter of Resident) published on 9 November 2018 Submitted via Website
Overall Experience

The care provided for my grandfather was second to none. The manager and her staff team went above and beyond to provide excellent care from start to finish. Forever grateful to you all.

Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing Home

Thank you for taking the time to send such a lovely review, too see that you have rated us Excellent in all areas show us what you thought of Hartcliffe. It's good to read that the care provided to your Grandfather was second to none. I will share your review with the staff where lovely comments are welcomed.

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Review from Alan P (Son of Resident) published on 2 November 2018 Submitted via Postal Card
Overall Experience

I find that the home is run very well by competent management and staff. Everybody works well together as a team. They are all very friendly and go out of their way to help my mother. The quality of care is outstanding. The home is very clean and tidy and the food is of excellent quality. The home runs daily entertainment and activities which my mother enjoys very much. My mother was very apprehensive about going into the home but has settled in quite easily.

Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing Home

Thank you for your recent review that you have kindly taken the time to write. You have rated the home Excellent in all areas and it's good to read that the team work together and go that extra mile to help you as well as provide outstanding care to your relative. I will ensure that I share your comments with the team at Hartcliffe where such positive and lovely comments are very welcomed.

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Review from Ken J (Son of Resident) published on 30 October 2018 Submitted via Postal Card
Overall Experience

Every aspect of my mum's care was brilliant.

Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing Home

Thank you for taking the time to give us your comments about the care your Mum received, and that you have rated us Excellent in all areas is always good to read. I will share this with the staff where such positive comments mean a lot to the team.

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Review from C A (Sister of Resident) published on 25 September 2018 Submitted via Postal Card
Overall Experience
The room was pleasant, clean and bright.

All the staff looked after my sister in her last days with care and kindness and thank you for that.

Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing Home

Thank you for your recent review. It’s never easy to lose a loved one, it is lovely to read that the staff showed your Sister care and kindness in her last days. I will ensure that your review will be shared with the team. I would like to thank you for rating us Excellent in all areas.

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Review from C P (Daughter of Resident) published on 31 August 2018 Submitted via Postal Card
Overall Experience

Mum has been in Hartcliffe Nursing Home for 11 years. Very happy with the way carers care and look after my Mum, she is happy and well cared for. All her needs are met well, that's why she has reached 95 years. They are like a little family to me.

Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing Home

How lovely to read your positive comments about the care your Mum receives and that all her needs are met. Thank you for sending this in. I will be sharing this feedback with the staff where comments are always appreciated.

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Review from Carol P (Daughter-in-law of Resident) published on 22 January 2018 Submitted via Postal Card
Overall Experience

I was very pleased with the way the staff respected and treated my father-in-law with dignity in his final days at Hartcliffe Nursing Home. The staff have supported me as I make arrangements for my father-in-law's funeral in the days following his death.

Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing Home

Thank you for taking the time to give such positive feedback which the staff team at Hartcliffe will really appreciate. We do understand that this must have been a difficult time for you and your family, so to see that our team have made it just a little easier is testament to all their hard work and dedication.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 September 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (5) & Events (0)

News
  • 30 Jun 2025

    For a limited time, we're offering: - 20% off our permanent care home fees* OR - 3 weeks of respite care for the price of 2 weeks To find out...

  • 30 Jan 2025

    There’s nothing like MHA at Christmas. Our care homes, retirement living schemes, and communities are filled with tinsel, Christmas trees, and lights - a burst of light in the gloom...

  • 30 Jan 2025

    Working in social care is not for the faint hearted. Long hours, challenging circumstances and dealing with vulnerable individuals would put plenty of people off. Despite all this, 19-year-old Olivia...

Upcoming Events

There are no upcoming events for Hartcliffe Nursing Home.

Awards / Recognitions (9)

  • 30 Jan 2026Recipient: MHA
  • 31 Jan 2025Recipient: MHA
  • 31 Jan 2024Recipient: MHA

Meet the Team (6)

Sara Cryer
Sara CryerJob Title:Home ManagerJoined: 2022

Sara is Bristol-born and began her career as a registered nurse in 1989. For the past 30 years she has worked in care homes and specialised in adults with learning difficulties. Sara joined Hartcliffe as the home's manager in 2022 and says "Hartcliffe is a very unique and special place within the community, it's very well loved and I feel proud to be the manager here." When Sara isn't working, she loves being with her family, two dogs and three cats.

Marina Topcic Garcia
Marina Topcic GarciaJob Title:Deputy Home ManagerJoined: 2022

Our Deputy Home Manager Marina qualified as a nurse in Croatia in 2002, moved to the social care sector in 2015, before joining Hartcliffe in 2022. What makes Hartcliffe special for Marina is the home's compassion for its residents, especially when it comes to end-of-life care. A yoga regular, Marina enjoys going to the gym and spending time with her family.

Bob Adams
Bob AdamsJob Title:Maintenance Lead and GardenerJoined: 2016

Bob has lived in Hartcliffe suburb all his life and was a self-employed paint refinisher for years before coming to the home in 2016. Now Bob is the go-to person for all maintenance and gardening in and outside the home. His favourite memories of Hartcliffe are the many parties that have been held here. Bob even hand-built the outdoor Willow Bar which was officially opened for the home's 25th anniversary celebration in 2025.

Lynsey-Ruth McDonagh
Lynsey-Ruth McDonaghJob Title:ChaplainJoined: 2025

Lynsey-Ruth is our dedicated chaplain who offers personal support, comfort and a listening ear to anyone who needs it. She also arranges worship services for those who want to join and encourages residents to keep in touch with local faith groups. Based at Hartcliffe since January 2025, Lynsey-Ruth enjoys poetry, going to the theatre and being in the great outdoors.

Tracey Cocking
Tracey CockingJob Title:Activities Co-ordinatorJoined: 2017

Tracey's grandfather was a Hartcliffe resident, so she knew it was a loving and compassionate home before she joined in 2017 as a carer. She later became one of the home's Activities Co-ordinators in 2022 and is part of a team responsible for planning and delivering a fun, engaging and meaningful schedule that all residents can enjoy. Tracey is a pet lover and keen gardener.

Chris Webb
Chris WebbJob Title:Hospitality ManagerJoined: 2000

Chris was a part of Hartcliffe before it even opened! Having trained as a chef before becoming a hotel manager, Chris has worked in hospitality for over 40 years and helped shape the design of Hartcliffe. Originally from Wales, he still enjoys cooking and baking, as well as taking long walks and spending time with his beloved cat.

Chris said: “I can't believe it's been 25 years since I joined, especially as it was only meant to be a stopgap, as I had just moved to Bristol. To be honest, I got addicted to the job, the residents, their family members and the staff have kept me here. In all my 25 years I have worked here, I always work Christmas Day. For me it's important to spend such a special day with our residents, as for some it may be their last. It's by far the longest time I have spent in a job, and I am so happy I have spent it at MHA Hartcliffe.

"Working for an organisation like MHA, I do feel they appreciate all their staff members, and you are treated as a person and not a number. I know lots of people who work in care, but it's nothing like working for MHA. I'm at that stage in my life where If I want I can retire, but I enjoy my job so much that I can't even think about retiring or moving on. A lot of the staff joke and say that they will see me here as a resident one day!.”

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