Hartcliffe Nursing Home

15 Murford Avenue, Hartcliffe, Bristol BS13 9JS
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9.8 95 Reviews
  • Hartcliffe Nursing Home, Bristol
Hartcliffe care home in Bristol provides exceptional residential and nursing care for up to 65 residents, creating a tranquil and supportive environment designed to nurture both health and spiritual well-being. Part of the respected care charity MHA, Hartcliffe is dedicated to delivering compassionate, personalised care that allows residents to feel truly at home.

Hartcliffe embodies a strong community focus, offering a place where residents can connect, engage, and thrive. The passionate care team understands that well-being is unique to each individual, which is why the home provides a variety of opportunities for personal growth and fulfilment. Residents are encouraged to pursue meaningful relationships, develop new skills, and explore creative interests through an array of enriching activities. From creative pursuits and social gatherings to outings around the community, Hartcliffe supports each resident in living a full, engaged, and satisfying life.
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Care Provided by Hartcliffe Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1400
  • Self-Funded Nursing Care: £1535 – £1761

These prices are only a guideline, please contact Hartcliffe Nursing Home to find out the exact price for your requirements.

Contact Hartcliffe Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Hartcliffe Nursing Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

  • MHA
  • Voluntary / Not for Profit Owned

Person in Charge

  • Sara Cryer (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2000
  • Number of floors: 2

Room Information

  • Single Rooms (66)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • Open 24/7

Parking

  • Limited parking in car park but plenty of free, on-street parking

Hartcliffe Nursing Home Reviews (95)

9.8

Hartcliffe Nursing Home has a Review Score of 9.8 (9.829) out of 10, based on 21 reviews in the last 2 years.
Over all time Hartcliffe Nursing Home has 95 reviews.

Overall Experience
  • 80
  • 13
  • 0
  • 1
  • 1
Date Published
  • 95
  • 7
  • 9
  • 21
  • 74
Reviewer Connection to Hartcliffe Nursing Home
  • 33
  • 20
  • 6
  • 5
  • 5
  • 4
  • 4
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 95, showing 61-80
Review from G T (Niece of Resident) published on 27 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my aunt has received at this nursing home has been excellent. The staff are so friendly and always eager to help and sort out any problems that we may have. There is always a very good choice of food at mealtimes and plenty of varied activities going on for the residents to enjoy. All in all,
I cannot fault this care home. Excellent!
Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing HomeThank you so much for taking the time to provide us with this feedback. The staff take great pride in their work and will be so pleased to hear your comments. I will share your review with the team and we will continue to provide engaging activities.
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Review from L B (Son of Resident) published on 11 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are brilliant, always have time for my mother and always do as she asks. Nothing is too much trouble.
Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing HomeThank you for your recent review on Hartcliffe Nursing Home. It's always good to read that the staff are brilliant and that they always have time for your mother. You have rated us overall excellent and you would recommend us to others. I will share your comments with all the staff where positive comments are always welcomed.
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Review from A M (Son of Resident) published on 21 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was here for a short time but the care was so good. Lovely staff, nothing too much trouble. Thank you all so much.
Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing HomeThank you for your recent review; it's lovely to read that you felt the care was good and the staff are lovely and nothing is too much trouble. You have rated us Excellent in all areas and you would recommend us. I will share your review with all the staff. I know they will really appreciate it and will maintain staff morale.
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Review from Patricia D (Friend of Resident) published on 20 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The standard of care is excellent. The manager is always available to answer any queries you might have. The atmosphere is always welcoming and the staff are always helpful.
Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing HomeThank you for taking the time to write a review for Hartcliffe. The overall standard you have rated us is excellent, including the care. It is always good to share such positive comments with all the staff, where these are very welcomed.
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Review from A C (Nephew of Resident) published on 16 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Looked after my auntie really well. Good food, nice carers and nurses. Clean home. Management really helpful.
Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing HomeThank you for your positive review. It’s lovely to read that you speak highly of the carers, nurses and management and good food. I will share your review with all the staff where this will be very welcomed.
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Review from Steve H (Son of Resident) published on 4 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and attention that my mother received was excellent.
Although she was only resident for a few days it really felt like home.
Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing HomeThank you for your recent review of Hartcliffe. I’m glad you felt it was like home for the few days Mum was here. You have rated us excellent overall and the care and attention your Mum received was excellent. I will share you review with the staff who always appreciate lovely comments.
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Review from Alison T (Daughter of Resident) published on 12 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brilliant staff. Could not fault them.
Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing HomeThank you for your recent feedback on Hartcliffe. "Brilliant staff" - they will be very happy to hear that is what you have said about them. I can see that you have rated us excellent in all areas and would recommend us. I will ensure that I will share your feedback with all the staff where I know it will be very much appreciated.
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Review from Tanya T (Daughter of Resident) published on 18 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely excellent, could not have asked for better care. They not only looked after my dad with great care, but they also made sure my mum, who stayed with dad for two nights until he passed away, was ok and asked if she needed any food or drink. Excellent service, thank you.
Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing HomeThank you for your review. Absolutely excellent and overall excellent is lovely to read. It is a very sad time when your loved one is end of life, so it’s as important to us to be able to offer the support to the family, and for those last days for your mum and dad to be together. I will share your review with all the staff who will welcome such lovely comments.
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Review from Colin R (Brother of Resident) published on 21 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Throughout my brother's stay at MHA our experience has been nothing but much greater than the best from personal hygiene, to friendship, food and overall care. Staff are fantastic, not only to residents but their families. Nothing is too much trouble for them. In fact, we believe they do far more than
their role of carers require and we would like to say a big thank you to all at MHS Hartcliffe. You are all wonderful.
Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing HomeThank you for your lovely review on Hartcliffe. Your comments about the care, food, friendship and the staff are very touching and you have rated excellent in all areas. It was a pleasure to care for your brother and he will be missed. I will share your comments with all the staff where such lovely words will be greatly appreciated.
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Review from Susan M (Daughter of Resident) published on 24 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has only been a resident since 3rd January but she seems to be settling in well. All the staff seem caring and kind.
Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing HomeThank you for your recent review for Hartcliffe, mum is settling in very well and getting to know the staff. It's good to read that after only a short time of mum being here, that you have rated us good and the staff and management as excellent. It's always good to know that you would recommend us to others. I will share your review with all the staff who will welcome such positive comments.
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Review from Clare W (Daughter of Resident) published on 21 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has vascular dementia and Alzheimer’s and the care she has received goes way beyond what we expected. She is looked after extremely well and the place feels more like home than a nursing home. The staff are fantastic and nothing is too much trouble. Wish I could move in with her!! The home is
extremely clean and mum is always looking clean and tidy.
Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing HomeThank you for your positive review. It's lovely to read the comments that you have written about the staff and how well your Mum is looked after. You have rated us excellent in all areas which is fantastic to read and sums up Hatcliffe nicely. I will share your review with all the staff and your review will be greatly appreciated.
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Review from Mervyn E (Partner of Resident) published on 18 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hartcliffe Nursing Home is brilliant in all respects; care, cleanliness, food, accommodation. Staff are polite and sociable and helpful. No complaints whatsoever.
Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing HomeThank you for your lovely review. It's wonderful to read that you have rated Hartcliffe Excellent in all areas and how brilliant we are. I will ensure that your review is shared with all the team where such positive feedback is always welcomed.
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Review from A C (Granddaughter of Resident) published on 9 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care provided for my grandfather was second to none. The manager and her staff team went above and beyond to provide excellent care from start to finish. Forever grateful to you all.
Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing HomeThank you for taking the time to send such a lovely review, too see that you have rated us Excellent in all areas show us what you thought of Hartcliffe. It's good to read that the care provided to your Grandfather was second to none. I will share your review with the staff where lovely comments are welcomed.
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Review from Alan P (Son of Resident) published on 2 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find that the home is run very well by competent management and staff. Everybody works well together as a team. They are all very friendly and go out of their way to help my mother. The quality of care is outstanding. The home is very clean and tidy and the food is of excellent quality. The home runs
daily entertainment and activities which my mother enjoys very much. My mother was very apprehensive about going into the home but has settled in quite easily.
Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing HomeThank you for your recent review that you have kindly taken the time to write. You have rated the home Excellent in all areas and it's good to read that the team work together and go that extra mile to help you as well as provide outstanding care to your relative. I will ensure that I share your comments with the team at Hartcliffe where such positive and lovely comments are very welcomed.
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Review from Ken J (Son of Resident) published on 30 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every aspect of my mum's care was brilliant.
Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing HomeThank you for taking the time to give us your comments about the care your Mum received, and that you have rated us Excellent in all areas is always good to read. I will share this with the staff where such positive comments mean a lot to the team.
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Review from C A (Sister of Resident) published on 25 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The room was pleasant, clean and bright.
All the staff looked after my sister in her last days with care and kindness and thank you for that.
Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing HomeThank you for your recent review. It’s never easy to lose a loved one, it is lovely to read that the staff showed your Sister care and kindness in her last days. I will ensure that your review will be shared with the team. I would like to thank you for rating us Excellent in all areas.
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Review from C P (Daughter of Resident) published on 31 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been in Hartcliffe Nursing Home for 11 years. Very happy with the way carers care and look after my Mum, she is happy and well cared for. All her needs are met well, that's why she has reached 95 years. They are like a little family to me.
Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing HomeHow lovely to read your positive comments about the care your Mum receives and that all her needs are met. Thank you for sending this in. I will be sharing this feedback with the staff where comments are always appreciated.
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Review from Carol P (Daughter-in-law of Resident) published on 22 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very pleased with the way the staff respected and treated my father-in-law with dignity in his final days at Hartcliffe Nursing Home. The staff have supported me as I make arrangements for my father-in-law's funeral in the days following his death.
Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing HomeThank you for taking the time to give such positive feedback which the staff team at Hartcliffe will really appreciate. We do understand that this must have been a difficult time for you and your family, so to see that our team have made it just a little easier is testament to all their hard work and dedication.
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Review from Jill P (Daughter of Resident) published on 18 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum went in for respite after losing my Dad of 67 years. After 4 weeks respite, Mum wanted to stay permanently. During December, Mum became ill and was rushed to hospital. During this busy, sad time, everyone at the home was amazing. It's just like home.


Sadly Mum came back from hospital and a

few days later she passed away. Everyone was fantastic, not only looking after her but also us as a family.
Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing HomeThank you for taking the time to send in such positive feedback regarding our service at Hartcliffe. We appreciate that this must have been a difficult time for you and your family so it was delightful to know that you feel the staff team were able to support you to the extent that you would recommend this home.
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Review from K W (Daughter of Resident) published on 25 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father was transferred from a nursing home in London to Hartcliff Nursing Home at the beginning of August. The home is very caring, the staff friendly and approachable and the open door policy means that management and staff are available to answer queries as they arise. My father has settled well
and as I visit him most days, I have first-hand experience of the good care he is receiving from everyone involved in his personal and nursing needs.
Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing HomeThank you for taking the time to send in your comments. We value all feedback and it is delightful to see that your Father has settled well into Hartcliffe, following his transfer from another home. We know how worrying it can be when you place the care of a loved in others hands, so it is gratifying to see that you feel that your Father is in safe hands under the care of the staff team.
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Current Review Score: 9.8 (9.829)

Overview of Review Score

The Review Score of 9.8 (9.829) out of 10 for Hartcliffe Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.829 for Hartcliffe Nursing Home is calculated as follows: ( (217 Excellents x 5) + (27 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 251 Ratings = 4.829
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hartcliffe Nursing Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Sep 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (6)

Sara

Sara Cryer

Job Title: Home Manager Joined: 2022

Sara is Bristol-born and began her career as a registered nurse in 1989. For the past 30 years she has worked in care homes and specialised in adults with learning difficulties. Sara joined Hartcliffe as the home's manager in 2022 and says "Hartcliffe is a very unique and special place within the community, it's very well loved and I feel proud to be the manager here." When Sara isn't working, she loves being with her family, two dogs and three cats.

Marina

Marina Topcic Garcia

Job Title: Deputy Home Manager Joined: 2022

Our Deputy Home Manager Marina qualified as a nurse in Croatia in 2002, moved to the social care sector in 2015, before joining Hartcliffe in 2022. What makes Hartcliffe special for Marina is the home's compassion for its residents, especially when it comes to end-of-life care. A yoga regular, Marina enjoys going to the gym and spending time with her family.

Bob

Bob Adams

Job Title: Maintenance Lead and Gardener Joined: 2016

Bob has lived in Hartcliffe suburb all his life and was a self-employed paint refinisher for years before coming to the home in 2016. Now Bob is the go-to person for all maintenance and gardening in and outside the home. His favourite memories of Hartcliffe are the many parties that have been held here. Bob even hand-built the outdoor Willow Bar which was officially opened for the home's 25th anniversary celebration in 2025.

Lynsey-Ruth

Lynsey-Ruth McDonagh

Job Title: Chaplain Joined: 2025

Lynsey-Ruth is our dedicated chaplain who offers personal support, comfort and a listening ear to anyone who needs it. She also arranges worship services for those who want to join and encourages residents to keep in touch with local faith groups. Based at Hartcliffe since January 2025, Lynsey-Ruth enjoys poetry, going to the theatre and being in the great outdoors.

Tracey

Tracey Cocking

Job Title: Activities Co-ordinator Joined: 2017

Tracey's grandfather was a Hartcliffe resident, so she knew it was a loving and compassionate home before she joined in 2017 as a carer. She later became one of the home's Activities Co-ordinators in 2022 and is part of a team responsible for planning and delivering a fun, engaging and meaningful schedule that all residents can enjoy. Tracey is a pet lover and keen gardener.

Chris

Chris Webb

Job Title: Hospitality Manager Joined: 2000

Chris was a part of Hartcliffe before it even opened! Having trained as a chef before becoming a hotel manager, Chris has worked in hospitality for over 40 years and helped shape the design of Hartcliffe. Originally from Wales, he still enjoys cooking and baking, as well as taking long walks and spending time with his beloved cat.


Chris said: “I can't believe it's been 25 years since I joined, especially as it was only meant to be a stopgap, as I had just moved to Bristol. To be honest, I got addicted to the job, the residents, their family members and the staff have kept me here. In all my 25 years I have worked here, I always work Christmas Day. For me it's important to spend such a special day with our residents, as for some it may be their last. It's by far the longest time I have spent in a job, and I am so happy I have spent it at MHA Hartcliffe.


"Working for an organisation like MHA, I do feel they appreciate all their staff members, and you are treated as a person and not a number. I know lots of people who work in care, but it's nothing like working for MHA. I'm at that stage in my life where If I want I can retire, but I enjoy my job so much that I can't even think about retiring or moving on. A lot of the staff joke and say that they will see me here as a resident one day!.”

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