
I love everything about the place. The staff is lovely, the home is spotlessly cleanJ J(Resident / Service User)



I love everything about the place. The staff is lovely, the home is spotlessly cleanJ J(Resident / Service User)



Hartcliffe care home in Bristol provides exceptional residential and nursing care for up to 65 residents, creating a tranquil and supportive environment designed to nurture both health and spiritual well-being. Part of the respected care charity MHA, Hartcliffe is dedicated to delivering compassionate, personalised care that allows residents to feel truly at home.
Hartcliffe embodies a strong community focus, offering a place where residents can connect, engage, and thrive. The passionate...
Care Provided by Hartcliffe Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 66 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Hartcliffe Nursing Home for full pricing details and T&Cs.
Contact Hartcliffe Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- MHA
- Voluntary / Not for Profit Owned
Person in charge
- Sara Cryer(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2000
- Number of floors: 2
Room Information
- Single Rooms (66)
- Single Rooms with ensuite Wet Room (66)
Visiting
- Open 24/7
Parking
- Limited parking in car park but plenty of free, on-street parking
Hartcliffe Nursing Home Reviews (97)
Hartcliffe Nursing Home has a Review Score of 9.7 (9.748) out of 10, based on 14 reviews in the last 2 years.
Over all time Hartcliffe Nursing Home has 97 reviews.
My mum moved into Hartcliffe Nursing Home in May 2019, and the lovely, warm welcome she received by all the carers and staff, was second to none, she loved it there. Sadly she passed away on 21/12/2019. She was always treated with care and respect and was much appreciated by all her family, and we can't thank them all enough.
Many thanks for your lovely review. I have passed on your comments to the staff team who are touched by your kind words. We always feel very privileged supporting others and we endeavour to provide the best possible care. We shall miss seeing you; please feel free to pop in anytime.
Food and cleanliness also excellent, the family can feel confident and happy Mum is in the right place. Excellent.
Thank you so much for your lovely review. I will pass on your comments to the team and they will be thrilled. We endeavour to provide a relaxed home from home environment and Christmas is a time for sharing with our loved ones.
The care my aunt has received at this nursing home has been excellent. The staff are so friendly and always eager to help and sort out any problems that we may have. There is always a very good choice of food at mealtimes and plenty of varied activities going on for the residents to enjoy. All in all, I cannot fault this care home. Excellent!
Thank you so much for taking the time to provide us with this feedback. The staff take great pride in their work and will be so pleased to hear your comments. I will share your review with the team and we will continue to provide engaging activities.
The staff are brilliant, always have time for my mother and always do as she asks. Nothing is too much trouble.
Thank you for your recent review on Hartcliffe Nursing Home. It's always good to read that the staff are brilliant and that they always have time for your mother. You have rated us overall excellent and you would recommend us to others. I will share your comments with all the staff where positive comments are always welcomed.
My mum was here for a short time but the care was so good. Lovely staff, nothing too much trouble. Thank you all so much.
Thank you for your recent review; it's lovely to read that you felt the care was good and the staff are lovely and nothing is too much trouble. You have rated us Excellent in all areas and you would recommend us. I will share your review with all the staff. I know they will really appreciate it and will maintain staff morale.
The standard of care is excellent. The manager is always available to answer any queries you might have. The atmosphere is always welcoming and the staff are always helpful.
Thank you for taking the time to write a review for Hartcliffe. The overall standard you have rated us is excellent, including the care. It is always good to share such positive comments with all the staff, where these are very welcomed.
Looked after my auntie really well. Good food, nice carers and nurses. Clean home. Management really helpful.
Thank you for your positive review. It’s lovely to read that you speak highly of the carers, nurses and management and good food. I will share your review with all the staff where this will be very welcomed.
Although she was only resident for a few days it really felt like home.
Thank you for your recent review of Hartcliffe. I’m glad you felt it was like home for the few days Mum was here. You have rated us excellent overall and the care and attention your Mum received was excellent. I will share you review with the staff who always appreciate lovely comments.
Brilliant staff. Could not fault them.
Thank you for your recent feedback on Hartcliffe. "Brilliant staff" - they will be very happy to hear that is what you have said about them. I can see that you have rated us excellent in all areas and would recommend us. I will ensure that I will share your feedback with all the staff where I know it will be very much appreciated.
Absolutely excellent, could not have asked for better care. They not only looked after my dad with great care, but they also made sure my mum, who stayed with dad for two nights until he passed away, was ok and asked if she needed any food or drink. Excellent service, thank you.
Thank you for your review. Absolutely excellent and overall excellent is lovely to read. It is a very sad time when your loved one is end of life, so it’s as important to us to be able to offer the support to the family, and for those last days for your mum and dad to be together. I will share your review with all the staff who will welcome such lovely comments.
Throughout my brother's stay at MHA our experience has been nothing but much greater than the best from personal hygiene, to friendship, food and overall care. Staff are fantastic, not only to residents but their families. Nothing is too much trouble for them. In fact, we believe they do far more than their role of carers require and we would like to say a big thank you to all at MHS Hartcliffe. You are all wonderful.
Thank you for your lovely review on Hartcliffe. Your comments about the care, food, friendship and the staff are very touching and you have rated excellent in all areas. It was a pleasure to care for your brother and he will be missed. I will share your comments with all the staff where such lovely words will be greatly appreciated.
My mother has only been a resident since 3rd January but she seems to be settling in well. All the staff seem caring and kind.
Thank you for your recent review for Hartcliffe, mum is settling in very well and getting to know the staff. It's good to read that after only a short time of mum being here, that you have rated us good and the staff and management as excellent. It's always good to know that you would recommend us to others. I will share your review with all the staff who will welcome such positive comments.
My mum has vascular dementia and Alzheimer’s and the care she has received goes way beyond what we expected. She is looked after extremely well and the place feels more like home than a nursing home. The staff are fantastic and nothing is too much trouble. Wish I could move in with her!! The home is extremely clean and mum is always looking clean and tidy.
Thank you for your positive review. It's lovely to read the comments that you have written about the staff and how well your Mum is looked after. You have rated us excellent in all areas which is fantastic to read and sums up Hatcliffe nicely. I will share your review with all the staff and your review will be greatly appreciated.
Hartcliffe Nursing Home is brilliant in all respects; care, cleanliness, food, accommodation. Staff are polite and sociable and helpful. No complaints whatsoever.
Thank you for your lovely review. It's wonderful to read that you have rated Hartcliffe Excellent in all areas and how brilliant we are. I will ensure that your review is shared with all the team where such positive feedback is always welcomed.
The care provided for my grandfather was second to none. The manager and her staff team went above and beyond to provide excellent care from start to finish. Forever grateful to you all.
Thank you for taking the time to send such a lovely review, too see that you have rated us Excellent in all areas show us what you thought of Hartcliffe. It's good to read that the care provided to your Grandfather was second to none. I will share your review with the staff where lovely comments are welcomed.
I find that the home is run very well by competent management and staff. Everybody works well together as a team. They are all very friendly and go out of their way to help my mother. The quality of care is outstanding. The home is very clean and tidy and the food is of excellent quality. The home runs daily entertainment and activities which my mother enjoys very much. My mother was very apprehensive about going into the home but has settled in quite easily.
Thank you for your recent review that you have kindly taken the time to write. You have rated the home Excellent in all areas and it's good to read that the team work together and go that extra mile to help you as well as provide outstanding care to your relative. I will ensure that I share your comments with the team at Hartcliffe where such positive and lovely comments are very welcomed.
Every aspect of my mum's care was brilliant.
Thank you for taking the time to give us your comments about the care your Mum received, and that you have rated us Excellent in all areas is always good to read. I will share this with the staff where such positive comments mean a lot to the team.
All the staff looked after my sister in her last days with care and kindness and thank you for that.
Thank you for your recent review. It’s never easy to lose a loved one, it is lovely to read that the staff showed your Sister care and kindness in her last days. I will ensure that your review will be shared with the team. I would like to thank you for rating us Excellent in all areas.
Mum has been in Hartcliffe Nursing Home for 11 years. Very happy with the way carers care and look after my Mum, she is happy and well cared for. All her needs are met well, that's why she has reached 95 years. They are like a little family to me.
How lovely to read your positive comments about the care your Mum receives and that all her needs are met. Thank you for sending this in. I will be sharing this feedback with the staff where comments are always appreciated.
I was very pleased with the way the staff respected and treated my father-in-law with dignity in his final days at Hartcliffe Nursing Home. The staff have supported me as I make arrangements for my father-in-law's funeral in the days following his death.
Thank you for taking the time to give such positive feedback which the staff team at Hartcliffe will really appreciate. We do understand that this must have been a difficult time for you and your family, so to see that our team have made it just a little easier is testament to all their hard work and dedication.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 21 September 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (5) & Events (0)
- 30 Jun 2025
For a limited time, we're offering: - 20% off our permanent care home fees* OR - 3 weeks of respite care for the price of 2 weeks To find out...
- 30 Jan 2025
There’s nothing like MHA at Christmas. Our care homes, retirement living schemes, and communities are filled with tinsel, Christmas trees, and lights - a burst of light in the gloom...
- 30 Jan 2025
Working in social care is not for the faint hearted. Long hours, challenging circumstances and dealing with vulnerable individuals would put plenty of people off. Despite all this, 19-year-old Olivia...
There are no upcoming events for Hartcliffe Nursing Home.
Meet the Team (6)

Sara is Bristol-born and began her career as a registered nurse in 1989. For the past 30 years she has worked in care homes and specialised in adults with learning difficulties. Sara joined Hartcliffe as the home's manager in 2022 and says "Hartcliffe is a very unique and special place within the community, it's very well loved and I feel proud to be the manager here." When Sara isn't working, she loves being with her family, two dogs and three cats.

Our Deputy Home Manager Marina qualified as a nurse in Croatia in 2002, moved to the social care sector in 2015, before joining Hartcliffe in 2022. What makes Hartcliffe special for Marina is the home's compassion for its residents, especially when it comes to end-of-life care. A yoga regular, Marina enjoys going to the gym and spending time with her family.

Bob has lived in Hartcliffe suburb all his life and was a self-employed paint refinisher for years before coming to the home in 2016. Now Bob is the go-to person for all maintenance and gardening in and outside the home. His favourite memories of Hartcliffe are the many parties that have been held here. Bob even hand-built the outdoor Willow Bar which was officially opened for the home's 25th anniversary celebration in 2025.

Lynsey-Ruth is our dedicated chaplain who offers personal support, comfort and a listening ear to anyone who needs it. She also arranges worship services for those who want to join and encourages residents to keep in touch with local faith groups. Based at Hartcliffe since January 2025, Lynsey-Ruth enjoys poetry, going to the theatre and being in the great outdoors.

Tracey's grandfather was a Hartcliffe resident, so she knew it was a loving and compassionate home before she joined in 2017 as a carer. She later became one of the home's Activities Co-ordinators in 2022 and is part of a team responsible for planning and delivering a fun, engaging and meaningful schedule that all residents can enjoy. Tracey is a pet lover and keen gardener.

Chris was a part of Hartcliffe before it even opened! Having trained as a chef before becoming a hotel manager, Chris has worked in hospitality for over 40 years and helped shape the design of Hartcliffe. Originally from Wales, he still enjoys cooking and baking, as well as taking long walks and spending time with his beloved cat.
Chris said: “I can't believe it's been 25 years since I joined, especially as it was only meant to be a stopgap, as I had just moved to Bristol. To be honest, I got addicted to the job, the residents, their family members and the staff have kept me here. In all my 25 years I have worked here, I always work Christmas Day. For me it's important to spend such a special day with our residents, as for some it may be their last. It's by far the longest time I have spent in a job, and I am so happy I have spent it at MHA Hartcliffe.
"Working for an organisation like MHA, I do feel they appreciate all their staff members, and you are treated as a person and not a number. I know lots of people who work in care, but it's nothing like working for MHA. I'm at that stage in my life where If I want I can retire, but I enjoy my job so much that I can't even think about retiring or moving on. A lot of the staff joke and say that they will see me here as a resident one day!.”
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