Norewood Lodge Care Home

My mother passed away on 9th March this year, having lived in Norwood Lodge since 2015, in all that time, she has received the best care, and the family cannot thank the staff enough for their love, care and support given to us all, but very particularly mum. She was treated with great dignity from her arrival to her departure, both of which were overseen by the same nurse.

Pleasant, helpful service always.

My wife had expressly instructed that I needed a short (few yards) walk along the corridor twice a day to keep my leg strength active. This was not done so I arrived home after 3 weeks with no mobility. There didn't appear to be any communication between the staff.

The current bedroom is poorly laid out.The floor has always got food and crumbs on it. Numerous glasses usually on table when we visit, not sure which is clean one. Their chair has bare wires coming from remote control used to raise it. Wash room always clean.

My mother has been in this care home for 18 months now. She has been well looked after. The staff are excellent, very caring and patient. The home is undergoing a refurbishment at the moment so the rooms will decorated. The garden has had a major upgrade and is now a lovely space for the residents to enjoy when the weather improves.

All staff are friendly and welcoming providing excellent care to my aunt who has settled in well to her new home!

Friendly, welcoming home which gives excellent care, provides good food and a wide range of activities. Staff are always cheerful and friendly

My dad has a facial cancerous tumour which is growing rapidly, it's very visible & has an awful odour, but the nursing staff & carers have been really wonderful with him from day one - making him feel welcomed & included. We have been particularly impressed with the dressings the nurses have skillfully managed to apply to his face (not an easy area to dress). As a family, we have also felt supported & know that the door is always open should we have any need to talk.

My mother spent her last few weeks here in November last year. The staff were very kind and had high standards of care and cleanliness. They were also very welcoming towards my brother and I and we felt comfortable spending time there. We couldn't have asked for better care at such a traumatic time. Despite the sad circumstances my final memories of my mother in such beautiful surroundings, gradually drifting away from us are very positive.

As a family we can not speak highly enough of the care that my father received in the last days of his life. He was treated with tenderness & dignity by every single member of staff. That same level of care was extended to the whole family as we visited our father during this time. An uplifting and reassuring experience in the most distressing of circumstances. Thank you.

Everyone was always welcoming, kind and patient. Someone was always on hand to help with a hug and a smile.

The staff are incredibly kind and caring towards my father and exceptionally helpful towards myself. Thank you all for all you do for him!

Very impressed by the care provided to my mother for what turned out to be the final three weeks of her life. The level of care and support was exceptional; The staff were kind, supportive to her, and friendly towards her friends and family members too. At all times treating her with dignity and respect. I really cannot praise the facilities and the team there highly enough. A difficult and distressing time was made as comfortable as it could be.

Mum has been at Norewood Lodge for over a year and has been well looked after. Thank goodness for Norwood Lodge! The staff are all so kind and friendly. Mum never planned to go into a nursing home, but Norwood Lodge has done a good job of looking after Mum. Thank you.

Although Mum was well looked after she was quite lonely at times due to her poor hearing and eyesight. She is also an extremely early riser and this did not fit in with the routine. She enjoyed most of the afternoon entertainment. I thought the food was pretty good.

Highly recommend Norewood Lodge.

I cannot praise Norewood Lodge and its wonderful staff highly enough. My father was bed-bound and had to be hoisted twice daily between his bed and armchair, which the staff did willingly and cheerfully. My father, although physically incapacitated, was mentally acute and interacted with the staff, although he chose to have little contact with the other residents. He had his books, letters and poetry and was very content with that. When Southmead Hospital put him on their 'purple butterfly' pathway, he requested to be returned to Norewood Lodge, to end his days with his 'other family', and they looked after him with love and care.

My brother was quite shy and retiring, after living alone for a long time. After two weeks of respite care in Norewood Lodge, much to my relief he requested to stay permanently. The staff are excellent and have gently coaxed him into joining in and are making his last days really enjoyable. I can't praise them enough.

Very good, even though the staff can be very busy or just not enough. Good, kind staff. Food is also good. Nice views.

My dear mum moved into Norewood Lodge in August 2021, initially for respite care but she soon decided to stay. She felt safe, and content and having both nurses and carers available 24/7 gave her and us the reassurance needed. Mum adapted quickly to her new surroundings. She loved watching the ships go up the channel and joined in afternoon activities. Particularly enjoying the quizzes, weekly armchair exercises and the bingo of course. The prizes kept her in hand cream and snacks all week! Mum made some friends during her 2.5-year stay. One of the carers acted as her plus one at her grandson's wedding and completely supported her during the data enabling the rest of the family to enjoy both the day and Mum's company. The care at Norewood is second to none. Thanks, team Norewood.