Avon Lodge Care Centre

Southey Avenue, Kingswood, Bristol BS15 1QT

Avon Lodge Care Centre is ideal for nursing and dementia care, taking on board both the mental and physical needs of each resident to help them lead a calm and satisfying daily lifestyle within an environment where they are safe and respected.

Clients are welcome to personalise their environment, with a choice of lounge areas, numerous activities and access to a wide range of community resources.

People from different backgrounds are respected and staff have ongoing training to meet the highest standards.

Group: Healthcare Homes Group Ltd

Person in charge: Pam Arnsmeyer (Manager)

Local Authority / Social Services: South Gloucestershire Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 62 Service Users

Registered Care Categories*: Dementia • Old Age • Younger Adults

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 62

Rooms with ensuite WC: 62

Facilities & Services: Respite Care • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents

Latest Care Quality Commission* Report on Avon Lodge Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9 (maximum of 10) for Avon Lodge Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Avon Lodge Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 6 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.504 for Avon Lodge Care Centre is calculated as follows: ( (79 Excellents x 5) + (48 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 137 Ratings = 4.504

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.484 Points relating to the number of positive Reviews for Avon Lodge Care Centre is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.4 positive Reviews (62 registered maximum number of service users ÷ 5). 6 Reviews ÷ 12.4 Target = 0.484

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9 Avon Lodge Care Centre has a Review Score of 9 (8.988) from 12 Reviews


Average Ratings

  • Excellent
    7
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Avon Lodge Care Centre?

  • Extremely LIKELY
    10
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Avon Lodge Care Centre

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    3
  • Granddaughter of Resident/Service User
    1
  • Relative of Resident/Service User
    1
  • Resident / Service User
    1
  • more

Overall we are pleased with the care home. We can leave feeling that Mum is well cared for and safe. However, I do feel they need more staff as the care workers are always stretched in all directions. I would like the £1,200 per week to be spent on staff and not company profits.

How likely would you be to recommend Avon Lodge Care Centre? Likely

Overall Standard

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Average Rating:   3.7 out of 5

Pamela Arnsmeyer, Manager at Avon Lodge Care Centre responded to this review on 23 Apr 2018:

Thank you so much, Pam

Mum has settled well and speaks very, very highly of the staff that work here at Avon House. They are kind, helpful, sensitive and caring, and as we both get to know them more, they are also becoming like friends. The staff are very approachable. As her daughter, I have complete peace of mind. We are very, very happy with mum's care. Thank you.

How likely would you be to recommend Avon Lodge Care Centre? Extremely Likely

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Average Rating:   4.5 out of 5

Pam Arnsmeyer, Manager at Avon Lodge Care Centre responded to this review on 12 Apr 2018:

Thank you very much for your review. I will pass your message onto the team.

During all my visits to the home, I have always found all staff to be extremely helpful, caring and very professional. It is a pleasure to visit.

How likely would you be to recommend Avon Lodge Care Centre? Extremely Likely

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Average Rating:   4.9 out of 5

Pam Arnsmeyer, Manager at Avon Lodge Care Centre responded to this review on 09 Apr 2018:

Thank you Carol.

A very well run facility with a personal touch but very high standards. My mother has thrived in this environment and is in much better health than when she came in. Recommended to all.

How likely would you be to recommend Avon Lodge Care Centre? Extremely Likely

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Average Rating:   4.9 out of 5

The staff are very friendly and caring to the residents and visitors under what can be difficult conditions. The home is always very clean and residents are well looked after. Thank you

How likely would you be to recommend Avon Lodge Care Centre? Extremely Likely

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Average Rating:   4.3 out of 5

My mother was moved to Avon Lodge for palliative care for the last month of her life. She was initially difficult while settling in, but the staff were very understanding and looked after her with compassion, coaxing her and supporting her throughout. She was allowed to die with total dignity, the staff keeping a regular eye on her and being very supportive to both her and us, her family.

I would like to say that in choosing Avon Lodge we found a little gem, and I know my mother would have said the same.

How likely would you be to recommend Avon Lodge Care Centre? Extremely Likely

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Average Rating:   4.6 out of 5

My grandad spent the last two years living at Avon Lodge until he passed away peacefully this month. All staff on Meadows looked after him so well. He was thoroughly looked after and we are so grateful he was able to spend his final chapter there being well cared for.

How likely would you be to recommend Avon Lodge Care Centre? Likely

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Average Rating:   3.9 out of 5

Mum has been admitted here sadly as a palliative care patient from hospital.
She is settling in well and the staff are quickly understanding her needs.
She is being given really great care and this is taking a lot of our worry away.
She is treated with respect and dignity and the care has also been extended to us as a family at this most distressing time.

How likely would you be to recommend Avon Lodge Care Centre? Extremely Likely

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Average Rating:   4.3 out of 5

Mum has been there since Nov 2014. To be honest, I was dreading the move and have experienced many less good examples of nursing home care. However, I cannot recommend it highly enough.

I see and hear staff being really kind, patient, compassionate to the people they support. I like the fact that we can visit at any time (which is always a good sign). Food is home cooked and plentiful. Mum has had several stressful episodes where she has been end of life - we as a family were (and continue to be) so well supported by everyone there.
If there is anything to discuss I have always felt that I can raise this with the nurses/managers and it would be immediately addressed.

For those who are able, there are trips out and there are always people coming in to provide entertainment. It is always clean and there are never any odours. I have extremely high standards as a health professional myself, however, I have always felt extremely content and assured about Mum's care - we are VERY grateful indeed.

How likely would you be to recommend Avon Lodge Care Centre? Extremely Likely

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Average Rating:   5 out of 5

The staff at Avon Lodge are lovely. They make you very welcome. I am very happy with it.

How likely would you be to recommend Avon Lodge Care Centre? Extremely Likely

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Average Rating:   4.7 out of 5

Kathy Marshalsea, Manager at Avon Lodge Care Centre responded to this review on 29 Sep 2016:

Thank you for your lovely comments, I will pass it on to the team.

My brother was placed in Avon Lodge in early May 2016 to help with his palliative care as he is end stage of cancer. From the minute he arrived at Avon Lodge he has had only the most exemplary care and attention by management, nursing staff, carers, catering, and laundry staff. Nothing has been too much trouble and even the maintenance man shows care. We are extremely glad that out brother has been placed in such a caring environment. There are smiles in abundance.

How likely would you be to recommend Avon Lodge Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

Mum was at Avon Lodge for fifteen months. During her time, she was treated with dignity and loving care. Everyone was very kind, no matter what level and was very kind and patient with everyone, including difficult and stressful times. Most of my queries were dealt with swiftly and we were all greeted with a smile. Mum always seemed happy and always had smiles for her Carers. They would stay and chat when they had time. The staff kept me informed at all times especially towards the end of our Mum's journey especially in the last few months. Mum was confined to bed, her skin was kept clean, soft and kept clear of any skin blemishes or sores.

The last few days before mum passed away, every effort was made to give mum the dignity and support she deserved. They looked after us all. The day mum passed, we arrived to be greeted by the Manager/staff, as if they were family, mum looked peaceful as if she was tucked up in bed. There was total respect throughout by everyone.

How likely would you be to recommend Avon Lodge Care Centre? Extremely Likely

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Average Rating:   4.5 out of 5

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Awards / Recognitions

February 2018

April 2017

February 2016

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Care Home Idol 2016

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