Avon Lodge Care Centre

Southey Avenue, Kingswood, Bristol BS15 1QT
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9.4 74 Reviews
  • Avon Lodge Care Centre, Bristol
Avon Lodge provides high-quality nursing, dementia, residential, and respite care in the Kingswood area of Bristol.

Known for its welcoming atmosphere and outstanding specialist care, the home has earned a strong reputation in the local community. The dedicated team focuses on providing personalised care to meet the individual needs of each resident.

Avon Lodge offers the perfect balance between city life and peaceful surroundings. Just ten minutes from the city centre, residents can enjoy the vibrant amenities of nearby market towns, including shops, parks, and historic attractions.

In addition to long-term care, Avon Lodge also offers respite care, allowing individuals to stay for a short period, whether recovering from an illness or surgery or if their regular carers need a break. This service offers peace of mind, knowing that the highest standards of care are provided during each stay.

Activities are an important part of life at Avon Lodge. The team organises a wide range of options, from pampering sessions in the in-house salon to dementia-friendly activities like music therapy and reminiscence, ensuring there’s something for everyone to enjoy.

Accommodation spans three floors, with 62 fully furnished bedrooms that residents can personalise. The home’s beautiful garden, with flower beds, patios, and quiet spots, offers a peaceful retreat.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1550
  • Self-Funded Residential Dementia Care: from £1550
  • Self-Funded Nursing Care: from £1550
  • Self-Funded Nursing Dementia Care: from £1550
  • RESPITE Self-Funded Residential Care: from £1550
  • RESPITE Self-Funded Residential Dementia Care: from £1550
  • RESPITE Self-Funded Nursing Care: from £1550
  • RESPITE Self-Funded Nursing Dementia Care: from £1550

These prices are only a guideline, please contact Avon Lodge Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Joby James (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2009
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (56)
  • Couples/Companion Rooms (3)

Visiting

  • The home don't have specific visiting times for families, so you can visit your loved one whenever you wish.

Parking

  • The home have parking in their car park and also on the road outside.

Avon Lodge Care Centre Reviews (74)

Total of 74, showing 1-20
9.4

Avon Lodge Care Centre has a Review Score of 9.4 (9.398) out of 10, based on 19 reviews in the last 2 years. Over all time Avon Lodge Care Centre has 74 reviews.

Overall Experience

  • 45
  • 21
  • 4
  • 3
  • 1

Date Published

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Review from D T (Daughter of Resident) published on 11 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Whilst not perfect, and certainly in need of a makeover, there is some excellent care at this home, and whilst it can be somewhat erratic, I do believe that most of the staff genuinely care and do their best. Management, however, and communicating can be chaotic, and could be better organised.

Reply from Joby James, Home Manager at Avon Lodge Care Centre

Thank you for your feedback and for recognising the dedication of our staff. We value your comments on communication and organisation, and will use them to help improve our service. Your input is important in supporting our ongoing commitment to providing the best care for our residents.

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Review from Martin P (Son of Resident) published on 4 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was with you for over 4 years, she was very happy in Avon Lodge and made many friends with the management and staff. As she was with you for so long, she was sad to see the high turnover of staff and was pleased that the number of temporary staff has now reduced. You are a wonderful team, several
of you have been so kind to Mum and I know she enjoyed her chats with you and considered you friends. Thank you so much.

Reply from Joby James, Home Manager at Avon Lodge Care Centre

Thank you so much for your kind words and for taking the time to leave such a thoughtful review. It was an absolute privilege to care for your mum over the years, and we're truly touched to hear how happy she was at Avon Lodge and how much she valued the friendships she made here.We understand how difficult it can be for residents and families when there is staff turnover, and we're glad to hear that the positive changes we've made in staffing have made a difference. Your appreciation means a great deal to our team, and we will certainly share your kind message with all those who knew and cared for your mum.Wishing you and your family all the very best.Kind regardsJoby

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Review from Lynne W (Wife of Resident) published on 30 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Being a F/T carer to my husband diagnosed with EOL, Vascular dementia/Alz was hard. However, in March I found that I have breast cancer and couldn't care for my husband whilst I recovered. Avon Lodge had a room & local to me. To be honest the thought of placing him in a home gave me mixed feelings.
I knew he would be cared for, but felt terribly guilty. From the first day of arrival, my husband was welcomed and made to feel important instantly. He was shown a rooms, walked through & asked to choose which fit him best. For once I didn't have to make his decisions, his feelings came first and he was in his element being treated as a person in his own right. Brilliant. Everyone he came into contact with treated him with kindness and respect. Moving forward and his time there has gone on, I can say honestly, all the care, food, entertainment, days out have been brilliant. His daily care faultless. Within a week he was totally at home and told me he loved it there. Family encouraged to join in

Reply from Joby James, Home Manager at Avon Lodge Care Centre

We are truly humbled by your trust and thank you for allowing us the privilege of being part of your familys journey. Your feedback will be shared with all staffit will be a source of pride and encouragement to continue delivering the highest standards of care.

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Review from Loretta J (Daughter of Resident) published on 30 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father lives at Avon Lodge and I would recommend it to anyone. The staff are so loving and really take their role seriously and can make the residents smile which is so important. The activities and events put on are brilliant with such a range of things to do and performances to watch and they find
any excuse to have a party which celebrating really brings the residents out of their shell and gives them such joy. I'm greatful every day that I chose to put my father's care in their capable hands. Thank you to all the carers and events staff and management for looking after my dad as he is also my best friend

Reply from Joby James, Home Manager at Avon Lodge Care Centre

Thank you so much for your heartfelt and uplifting feedback. We are truly honored that you entrusted us with your father's care and are so pleased to hear how much our staff and the events programme have brought comfort and joy to you both. Our team is passionate about creating a supportive, engaging, and homely environment, and it means the world to us to know this has had such a positive impact. We will be sure to share your kind words with all the staff-your appreciation will be deeply valued.

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Review from Marlene B (Daughter of Resident) published on 23 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My dad staying here not a good ended up in hospital with severe dehydration left in chair in bedroom ,ignoring him hours not washing or cleaning him if mum wasn't in to feed him every day probably wouldn't of been fed as can't fed himself manager at time not good left in urine soaked pad came home for
a while since gone to new home which is fantastic

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Review from Felicity C (Sister of Resident) published on 12 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I would like to say that when I wrote my review I was not happy with the management but we have sat down and talked which is what we should of done before I wrote my review.I hope that everything is now sorted I was very upset at the time.My brother is so lucky to have such good care and has come out
of himself and now smiles.They put on lot's of things for the residents.

Reply from Joby James, Home Manager at Avon Lodge Care Centre

Thank you for updating your review and for your kind words. We're pleased we had the opportunity to talk and resolve your concerns. We truly value your feedback and ongoing support.

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Review from Lorraine C (Friend of Resident) published on 2 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend went to Avon Lodge following a spell in hospital & when she arrived it was as a 'bed patient'. It took her a while to adjust & settle to her new surroundings and during that time the staff were very kind to her. They tried to organise food that she felt able to eat and they called in to
see her for chats when she was feeling lonely and frightened. The nursing team gave her as much time as they could and the property team put up pictures and shelves for her so that she could display the precious ornaments that she had taken. They made the effort to coax her gradually to join other patients in the communal areas for meals & activities and also took her on trips to local shops & garden centres. My friend came to love the staff & regard them as friends.
By the time she died she was very happy at Avon Lodge. After her death the staff continued to give support while her belongings & funeral were dealt with. Two people also went to her funeral which was appreciated.

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Review from Sharon C (Daughter of Resident) published on 14 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care and lovely staff with lovely food.

Reply from Joby James, Home Manager at Avon Lodge Care Centre

Thank you Sharon. We are truly appreciate for giving us very positive feed back. your kind words are very encouraging and motivating for our team.

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Review from James T (Husband of Resident) published on 11 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the short time of being acquainted with Avon Lodge I have found them caring and helpful.

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Review from Julie P (Daughter of Resident) published on 8 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad came into this nursing home through his own choice. This was not what I wanted but I am so glad he did as in the short time he was here. He was a changed man, eating and drinking. The whole team from carers, management, maintenance etc. Nothing was too much trouble for Dad or for us as a family.
We laughed and cried together each and every person went above and beyond.

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Review from B E (Son-in-law of Resident) published on 8 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My overall experience of this facility is excellent. The staff from management through to cleaners was the best. I can't thank the carers enough for the attention, care, comfort and warmth that they gave him. The medical team were on the ball with his health. Best wishes to you all.

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Review from Lorraine E (Daughter of Resident) published on 8 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad requested to come into a nursing home, I would have liked him to stay home to take care of him. I am so glad he came to this nursing home, the short time he was here they treated him with care and love. The whole team from the carers, management, maintenance etc were excellent, nothing was too much
trouble for Dad and for us as a family.

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Review from M R (Daughter of Resident) published on 16 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

The pictures of the home don't show what it really looks like inside. Most of the staff are nice but there are lots of agency men caring for the personal needs of women. We made a big mistake using this care home and need to look for somewhere that actually does care about its dementia residents. I
have seen residents on the floor and had to go and get someone to help. There is very little interaction with residents as far too often there is agency staff on duty. I feel that we have made a big mistake. The amount of money being charged a month which amounts to about £18000. You would expect excellent care and compassion, this is definitely not happening. I feel I have done my mum a great injustice, who would want young men doing their personal care? Are all care homes the same!

Reply from Kelly Irwin, Home Manager at Avon Lodge Care Centre

Thank you for your review, we are unable to discuss specific concerns on our review site but we have met a number of times and I am happy to continue to meet at any time to go through any of your concerns in person. As you can appreciate, we do have agency staff to provide specialist services such as 1:1, and both those contractors and our own permanent staff may be a mix of genders as we are an equal opportunities employer, however, we do try to adhere to preference as much as possible.

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Review from Sharon C (Daughter of Resident) published on 30 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice staff and care my mum gets well looked after at all times, thanks for your loving care and nice meals and very clean home at all times and good management thanks again for all your help with Mum.

Reply from Kelly Irwin, Home Manager at Avon Lodge Care Centre

Thank you that is so kind I will share your lovely words with the team

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Review from J S (Resident) published on 7 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find people here helpful and friendly and they stop me from being lonely, the carers are lovely.

Reply from Kelly Irwin, Home Manager at Avon Lodge Care Centre

Thank you for your lovely review, I will share this with the team. We are so pleased that you are happy thanks

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Review from Sue C (Daughter of Resident) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both of my parents have been residents of Avon Lodge Care Home, they have been looked after brilliantly, all the staff are happy and friendly, this in turn keeps the vibes very positive for the residents.
A range of different activities are organised for the residents such as bingo, hairdressing and
pamper sessions, singing, knit and natter, coffee mornings etc.
Frequently I see improvements being made, such as new carpet, painting, exterior walls being jet washed, garden maintenance etc.
I wouldn't hesitate in recommending Avon Lodge to anyone.

Reply from Kelly Irwin, Home Manager at Avon Lodge Care Centre

Hi, thank you so much for your lovely review, I will share this with the team and I know they will really appreciate your kind words, many thanks

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Review from Anne O (Daughter of Resident) published on 7 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Avon Lodge Care Centre is that Mum joined the home in November 2023 and has been very welcomed by everybody. The management were so productive in getting in place her room and things in order to help with her needs having Alzheimer's disease. As for the carers and nurses, they have
been so friendly and helpful. We as a family have nothing but praise for all the appreciated work they give Mum. I would happily recommend Avon Lodge.

Reply from Kelly Irwin, Home Manager at Avon Lodge Care Centre

Hi Anne, thank you for your really lovely review, I know that the team will be so appreciative as they all work incredibly hard to support the residents and families as part of our community. This will really mean a lot to them. Thank you so much, Home Manager and the team.

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Review from Steve T (Son of Resident) published on 20 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Mum moved into Avon Lodge Care Centre (11/01/24) she has been so much happier and looks so healthy. This care home is a lovely and warm feeling place. The staff here are very attentive, helpful and involve themselves with the residents which I feel has helped Mum become so much happier than when
she lived on her own. It's a credit to the management for how they run this place and the staff.

Reply from Kelly Irwin, Home Manager at Avon Lodge Care Centre

Hi Steve,
Thank you for your really lovely review, I will share your kind words with the team as they really appreciate getting feedback for their dedication. It is our pleasure to look after your mum, she is lovely.

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Review from S N (Son of Resident) published on 11 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is being well looked after by the carers in the home, they are always cheerful and helpful when I ask how my mother is. Also, the nurse on duty is always willing to discuss her medication.
Management has also been very helpful when I have needed to contact them. Residents in the home that
I have come into contact with always look happy and cared for.

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Review from S S (Daughter of Resident) published on 14 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

To all at Avon Lodge Care Centre, a massive thank you to you all for all of your continued kindness and care. It is with appreciation and gratitude for the way you all deal with every day issues and in the way you all deal with expertise and sensitivity for issues in other areas which are not routine.
Thank you so very much again, from my family and myself.

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Current Review Score: 9.4 (9.398)

Overview of Review Score

The Review Score of 9.4 (9.398) out of 10 for Avon Lodge Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.398 for Avon Lodge Care Centre is calculated as follows: ( (155 Excellents x 5) + (39 Goods x 4) + (13 Satisfactorys x 3) + (5 Poors x 2) + (14 Very Poors x 1) ) ÷ 226 Ratings = 4.398

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Avon Lodge Care Centre is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

5 Bed Vacancies

posted 15 Aug 2025

We provide permanent and respite accommodation for individuals with residential, nursing, respite, palliative, nursing dementia and specialist care needs. Our services include complete en-suite and basin with WC rooms. Additionally, we offer privately funded, local authority, and NHS-funded placements.

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Awards / Recognitions (9)

Meet the Team (6)

Joby

Joby James

Job Title: Home Manager

I enjoy making a difference in people's lives by providing person-centred care and treating residents with respect and dignity. As a registered nurse with NVQ 4 and 5 qualifications in health and social care, I have 15 years of experience managing care homes.

Erica

Erica Mahoney

Job Title: Head of care

I have worked in the care industry for 18 years, starting as a Care Assistant and progressing to Advanced Care Practitioner. I enjoy building relationships with residents and their families, enriching their lives by ensuring their days are filled with fun and laughter.

Paul

Paul Britton

Job Title: Head Chef

Paul decided to work at Healthcare Homes for a fresh challenge having previously worked as a head chef for Four Seasons Healthcare.


Paul believes you need to have dedication, be hard working and man-management skills to be good in his role. The favourite part of his working day are getting feedback from the residents and being able to do food activities with them.


The biggest professional challenge in his current role has been managing the opening of the kitchen at Avon Lodge from scratch an the biggest career highlight is maintaining 5 stars for food and safety for nearly 10 years and being able to do a job he loves.


Paul believes he has good communication skills, man-management and listening to others which are all qualities that make him stand out.


His interests outside of work are cooking, reading and being a Father.


The best thing about working at Avon Lodge is being able to improve the residents’ quality of life.

Emma

Emma Collins

Job Title: Administrator

I enjoy working here because it feels like home. I bring a positive mindset to enrich the residents' lives. I have completed Customer Service Training and Fire Marshal training.

Les

Les Palmer

Job Title: Maintenance Officer

I enjoy interacting with the diverse mix of staff and residents in the home. I enrich residents' lives by taking care of the little things that matter to them, like changing light bulbs or hanging family pictures. I hold an HNC BTech in Mechanical Building Services.

Sarah

Sarah Dirks

Job Title: Receptionist

I love working with a kind and supportive team, always bringing a smile and a friendly approach. I’ve completed my training at Avon Lodge, including Basic Life and Fire Safety.

Frequently Asked Questions about Avon Lodge Care Centre

What types of Care is Avon Lodge Care Centre registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Avon Lodge Care Centre have?

There are 56 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Avon Lodge Care Centre?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Avon Lodge Care Centre to the centre of Bristol?

3.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Avon Lodge Care Centre to verify any information. View our terms and conditions. Avon Lodge Care Centre has an Enhanced Service - more info.