Avon Lodge Care Centre, Bristol, South Gloucestershire
Avon Lodge Care Centre, Bristol, South Gloucestershire
Avon Lodge Care Centre, Bristol, South Gloucestershire

Avon Lodge Care Centre is ideal for nursing and dementia care, taking on board both the mental and physical needs of each resident to help them lead a calm and satisfying daily lifestyle within an environment where they are safe and respected.

Clients are welcome to personalise their environment, with a choice of lounge areas, numerous activities and access to a wide range of community resources.

People from different backgrounds are respected and staff have ongoing training to meet the highest standards.

Group: Healthcare Homes Group Ltd

Person in charge: Pam Arnsmeyer (Manager)

Local Authority / Social Services: South Gloucestershire Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 62 Service Users

Registered Care Categories*: Dementia • Old Age • Younger Adults

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 62

Rooms with ensuite WC: 62

Facilities & Services: Respite Care • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents

Latest Care Quality Commission* Report on Avon Lodge Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.9 Avon Lodge Care Centre has a Review Score of 8.9 (8.929)

The Review Score of 8.9 (maximum of 10) for Avon Lodge Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Avon Lodge Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.526 for Avon Lodge Care Centre is calculated as follows: ( (44 Excellents x 5) + (31 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 78 Ratings = 4.526

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.403 Points relating to the number of positive Reviews for Avon Lodge Care Centre is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.4 positive Reviews (62 registered maximum number of service users ÷ 5). 5 Reviews ÷ 12.4 Target = 0.403

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Avon Lodge Care Centre?

  • Extremely LIKELY
    6
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Avon Lodge Care Centre

  • Daughter of Resident/Service User
    3
  • Granddaughter of Resident/Service User
    1
  • Sister of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • Wife of Resident/Service User
    1
  • more

My mother was moved to Avon Lodge for palliative care for the last month of her life. She was initially difficult while settling in, but the staff were very understanding and looked after her with compassion, coaxing her and supporting her throughout. She was allowed to die with total dignity, the staff keeping a regular eye on her and being very supportive to both her and us, her family.

I would like to say that in choosing Avon Lodge we found a little gem, and I know my mother would have said the same.

How likely would you be to recommend Avon Lodge Care Centre? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My grandad spent the last two years living at Avon Lodge until he passed away peacefully this month. All staff on Meadows looked after him so well. He was thoroughly looked after and we are so grateful he was able to spend his final chapter there being well cared for.

How likely would you be to recommend Avon Lodge Care Centre? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Mum has been admitted here sadly as a palliative care patient from hospital.
She is settling in well and the staff are quickly understanding her needs.
She is being given really great care and this is taking a lot of our worry away.
She is treated with respect and dignity and the care has also been extended to us as a family at this most distressing time.

How likely would you be to recommend Avon Lodge Care Centre? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Mum has been there since Nov 2014. To be honest, I was dreading the move and have experienced many less good examples of nursing home care. However, I cannot recommend it highly enough.

I see and hear staff being really kind, patient, compassionate to the people they support. I like the fact that we can visit at any time (which is always a good sign). Food is home cooked and plentiful. Mum has had several stressful episodes where she has been end of life - we as a family were (and continue to be) so well supported by everyone there.
If there is anything to discuss I have always felt that I can raise this with the nurses/managers and it would be immediately addressed.

For those who are able, there are trips out and there are always people coming in to provide entertainment. It is always clean and there are never any odours. I have extremely high standards as a health professional myself, however, I have always felt extremely content and assured about Mum's care - we are VERY grateful indeed.

How likely would you be to recommend Avon Lodge Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff at Avon Lodge are lovely. They make you very welcome. I am very happy with it.

How likely would you be to recommend Avon Lodge Care Centre? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Rooms: Excellent

Value for Money: Good

Kathy Marshalsea, Manager at Avon Lodge Care Centre responded to this review on 29 Sep 2016:

Thank you for your lovely comments, I will pass it on to the team.

My brother was placed in Avon Lodge in early May 2016 to help with his palliative care as he is end stage of cancer. From the minute he arrived at Avon Lodge he has had only the most exemplary care and attention by management, nursing staff, carers, catering, and laundry staff. Nothing has been too much trouble and even the maintenance man shows care. We are extremely glad that out brother has been placed in such a caring environment. There are smiles in abundance.

How likely would you be to recommend Avon Lodge Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Mum was at Avon Lodge for fifteen months. During her time, she was treated with dignity and loving care. Everyone was very kind, no matter what level and was very kind and patient with everyone, including difficult and stressful times. Most of my queries were dealt with swiftly and we were all greeted with a smile. Mum always seemed happy and always had smiles for her Carers. They would stay and chat when they had time. The staff kept me informed at all times especially towards the end of our Mum's journey especially in the last few months. Mum was confined to bed, her skin was kept clean, soft and kept clear of any skin blemishes or sores.

The last few days before mum passed away, every effort was made to give mum the dignity and support she deserved. They looked after us all. The day mum passed, we arrived to be greeted by the Manager/staff, as if they were family, mum looked peaceful as if she was tucked up in bed. There was total respect throughout by everyone.

How likely would you be to recommend Avon Lodge Care Centre? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Don't Know

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Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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