Avon Lodge Care Centre

Southey Avenue, Kingswood, Bristol BS15 1QT
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9.4 76 Reviews
  • Avon Lodge Care Centre, Bristol
Avon Lodge provides high-quality nursing, dementia, residential, and respite care in the Kingswood area of Bristol.

Known for its welcoming atmosphere and outstanding specialist care, the home has earned a strong reputation in the local community. The dedicated team focuses on providing personalised care to meet the individual needs of each resident.

Avon Lodge offers the perfect balance between city life and peaceful surroundings. Just ten minutes from the city centre, residents can enjoy the vibrant amenities of nearby market towns, including shops, parks, and historic attractions.

In addition to long-term care, Avon Lodge also offers respite care, allowing individuals to stay for a short period, whether recovering from an illness or surgery or if their regular carers need a break. This service offers peace of mind, knowing that the highest standards of care are provided during each stay.

Activities are an important part of life at Avon Lodge. The team organises a wide range of options, from pampering sessions in the in-house salon to dementia-friendly activities like music therapy and reminiscence, ensuring there’s something for everyone to enjoy.

Accommodation spans three floors, with 62 fully furnished bedrooms that residents can personalise. The home’s beautiful garden, with flower beds, patios, and quiet spots, offers a peaceful retreat.

Care Provided by Avon Lodge Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500
  • Self-Funded Residential Dementia Care: from £1500
  • Self-Funded Nursing Care: from £1500
  • Self-Funded Nursing Dementia Care: from £1498
  • RESPITE Self-Funded Residential Care: from £1500
  • RESPITE Self-Funded Residential Dementia Care: from £1500
  • RESPITE Self-Funded Nursing Care: from £1500
  • RESPITE Self-Funded Nursing Dementia Care: from £1497

These prices are only a guideline, please contact Avon Lodge Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Joby James (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2009
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (56)
  • Couples/Companion Rooms (3)

Visiting

  • The home don't have specific visiting times for families, so you can visit your loved one whenever you wish.

Parking

  • The home have parking in their car park and also on the road outside.

9.4

Avon Lodge Care Centre has a Review Score of 9.4 (9.351) out of 10, based on 20 reviews in the last 2 years.
Over all time Avon Lodge Care Centre has 76 reviews.

Overall Experience
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Date Published
  • 76
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Reviewer Connection to Avon Lodge Care Centre
  • 30
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Total of 76, showing 61-76
Review from Angela B (Niece of Resident) published on 27 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Extremely happy and grateful for the care and love given to my aunt during the last few years of her life.
Thank you to all the staff at Avon Lodge.
Reply from pamela arnsmeyer, Manager at Avon Lodge Care Centre

Thank you for your lovely review. Kind regards, manager

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Review from A S (Son of Resident) published on 16 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I would like to thank all the staff in Avon Lodge for the excellent care in looking after my father even down to the cleaner who, although not her job, showed much kindness to both him and us particularly in his final days, along with all the nursing staff.
Reply from Pam Arnsmeyer, Home Manager at Avon Lodge Care Centre

Thank you for the lovely review. I will pass it onto our committed and hardworking staff.

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Review from A H (Relative of Resident) published on 7 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband visited his relative before and was impressed. My husband and I visited together and I was impressed also. Being near Christmas, but such happy people. Our relative was very happy and keen to show us around, even though she is confused.


In her words, she says she does not understand how

she got there. 'Everything is there' she says, 'all what I need!'.


It was just like a good hotel experience, and even the staff welcomed her back in the lounge, very nice touch.

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Review from R P (Granddaughter of Resident) published on 16 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone has been extremely accommodating and kind since Nan arrived. Nothing seems too much trouble and everyone listens to anything we say. She has settled very well and is enjoying the food.
Reply from pamela arnsmeyer, Manager at Avon Lodge Care Centre

Thank you for the lovely review. Regards Pam.

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Review from Christine B (Daughter of Resident) published on 31 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is very homely. Light, bright and welcoming. All staff seem very friendly, caring and kind.
Everyone has been helpful. Food very good and wholesome.
Mum is settling in well and is very calm and relaxed.
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Review from L P (Daughter of Resident) published on 23 April 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Overall we are pleased with the care home. We can leave feeling that Mum is well cared for and safe. However, I do feel they need more staff as the care workers are always stretched in all directions. I would like the £1,200 per week to be spent on staff and not company profits.
Reply from Pamela Arnsmeyer, Manager at Avon Lodge Care Centre

Thank you so much, Pam

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Review from Lilian T (Resident) published on 12 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has settled well and speaks very, very highly of the staff that work here at Avon House. They are kind, helpful, sensitive and caring, and as we both get to know them more, they are also becoming like friends. The staff are very approachable. As her daughter, I have complete peace of mind. We are
very, very happy with mum's care. Thank you.
Reply from Pam Arnsmeyer, Manager at Avon Lodge Care Centre

Thank you very much for your review. I will pass your message onto the team.

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Review from Carol W (Relative of Resident) published on 9 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During all my visits to the home, I have always found all staff to be extremely helpful, caring and very professional. It is a pleasure to visit.
Reply from Pam Arnsmeyer, Manager at Avon Lodge Care Centre

Thank you Carol.

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Review from N H (Son of Resident) published on 6 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very well run facility with a personal touch but very high standards. My mother has thrived in this environment and is in much better health than when she came in. Recommended to all.
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Review from Philip B (Son of Resident) published on 30 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was moved to Avon Lodge for palliative care for the last month of her life. She was initially difficult while settling in, but the staff were very understanding and looked after her with compassion, coaxing her and supporting her throughout. She was allowed to die with total dignity, the staff
keeping a regular eye on her and being very supportive to both her and us, her family.


I would like to say that in choosing Avon Lodge we found a little gem, and I know my mother would have said the same.

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Review from Jane F (Daughter of Resident) published on 17 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been admitted here sadly as a palliative care patient from hospital.
She is settling in well and the staff are quickly understanding her needs.
She is being given really great care and this is taking a lot of our worry away.
She is treated with respect and dignity and the care has also been
extended to us as a family at this most distressing time.
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Review from Danielle S (Granddaughter of Resident) published on 19 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My grandad spent the last two years living at Avon Lodge until he passed away peacefully this month. All staff on Meadows looked after him so well. He was thoroughly looked after and we are so grateful he was able to spend his final chapter there being well cared for.
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Review from Gemma G (Daughter of Resident) published on 27 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been there since Nov 2014. To be honest, I was dreading the move and have experienced many less good examples of nursing home care. However, I cannot recommend it highly enough.


I see and hear staff being really kind, patient, compassionate to the people they support. I like the fact that

we can visit at any time (which is always a good sign). Food is home cooked and plentiful. Mum has had several stressful episodes where she has been end of life - we as a family were (and continue to be) so well supported by everyone there.
If there is anything to discuss I have always felt that I can raise this with the nurses/managers and it would be immediately addressed.


For those who are able, there are trips out and there are always people coming in to provide entertainment. It is always clean and there are never any odours. I have extremely high standards as a health professional myself, however, I have always felt extremely content and assured about Mum's care - we are VERY grateful indeed.

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Review from Marlene S (Wife of Resident) published on 29 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff at Avon Lodge are lovely. They make you very welcome. I am very happy with it.
Reply from Kathy Marshalsea, Manager at Avon Lodge Care Centre

Thank you for your lovely comments, I will pass it on to the team.

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Review from S M (Sister of Resident) published on 21 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My brother was placed in Avon Lodge in early May 2016 to help with his palliative care as he is end stage of cancer. From the minute he arrived at Avon Lodge he has had only the most exemplary care and attention by management, nursing staff, carers, catering, and laundry staff. Nothing has been too
much trouble and even the maintenance man shows care. We are extremely glad that out brother has been placed in such a caring environment. There are smiles in abundance.
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Review from Jayne D (Daughter of Resident) published on 29 March 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was at Avon Lodge for fifteen months. During her time, she was treated with dignity and loving care. Everyone was very kind, no matter what level and was very kind and patient with everyone, including difficult and stressful times. Most of my queries were dealt with swiftly and we were all greeted
with a smile. Mum always seemed happy and always had smiles for her Carers. They would stay and chat when they had time. The staff kept me informed at all times especially towards the end of our Mum's journey especially in the last few months. Mum was confined to bed, her skin was kept clean, soft and kept clear of any skin blemishes or sores.


The last few days before mum passed away, every effort was made to give mum the dignity and support she deserved. They looked after us all. The day mum passed, we arrived to be greeted by the Manager/staff, as if they were family, mum looked peaceful as if she was tucked up in bed. There was total respect throughout by everyone.

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Current Review Score: 9.4 (9.351)

Overview of Review Score

The Review Score of 9.4 (9.351) out of 10 for Avon Lodge Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.351 for Avon Lodge Care Centre is calculated as follows: ( (151 Excellents x 5) + (54 Goods x 4) + (15 Satisfactorys x 3) + (5 Poors x 2) + (14 Very Poors x 1) ) ÷ 239 Ratings = 4.351
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Avon Lodge Care Centre is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Aug 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

5 Bed Vacancies

Posted: 13 Sep 2025

We provide permanent and respite accommodation for individuals with residential, nursing, respite, palliative, nursing dementia and specialist care needs. Our services include complete en-suite and basin with WC rooms. Additionally, we offer privately funded, local authority, and NHS-funded placements.

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Awards / Recognitions (9)

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Meet the Team (6)

Joby

Joby James

Job Title: Home Manager

I enjoy making a difference in people's lives by providing person-centred care and treating residents with respect and dignity. As a registered nurse with NVQ 4 and 5 qualifications in health and social care, I have 15 years of experience managing care homes.

Erica

Erica Mahoney

Job Title: Head of care

I have worked in the care industry for 18 years, starting as a Care Assistant and progressing to Advanced Care Practitioner. I enjoy building relationships with residents and their families, enriching their lives by ensuring their days are filled with fun and laughter.

Paul

Paul Britton

Job Title: Head Chef

Paul decided to work at Healthcare Homes for a fresh challenge having previously worked as a head chef for Four Seasons Healthcare.


Paul believes you need to have dedication, be hard working and man-management skills to be good in his role. The favourite part of his working day are getting feedback from the residents and being able to do food activities with them.


The biggest professional challenge in his current role has been managing the opening of the kitchen at Avon Lodge from scratch an the biggest career highlight is maintaining 5 stars for food and safety for nearly 10 years and being able to do a job he loves.


Paul believes he has good communication skills, man-management and listening to others which are all qualities that make him stand out.


His interests outside of work are cooking, reading and being a Father.


The best thing about working at Avon Lodge is being able to improve the residents’ quality of life.

Emma

Emma Collins

Job Title: Administrator

I enjoy working here because it feels like home. I bring a positive mindset to enrich the residents' lives. I have completed Customer Service Training and Fire Marshal training.

Les

Les Palmer

Job Title: Maintenance Officer

I enjoy interacting with the diverse mix of staff and residents in the home. I enrich residents' lives by taking care of the little things that matter to them, like changing light bulbs or hanging family pictures. I hold an HNC BTech in Mechanical Building Services.

Sarah

Sarah Dirks

Job Title: Receptionist

I love working with a kind and supportive team, always bringing a smile and a friendly approach. I’ve completed my training at Avon Lodge, including Basic Life and Fire Safety.

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