Avon Lodge Care Centre

My mum was with you for over 4 years, she was very happy in Avon Lodge and made many friends with the management and staff. As she was with you for so long, she was sad to see the high turnover of staff and was pleased that the number of temporary staff has now reduced. You are a wonderful team, several of you have been so kind to Mum and I know she enjoyed her chats with you and considered you friends. Thank you so much.

Being a F/T carer to my husband diagnosed with EOL, Vascular dementia/Alz was hard. However, in March I found that I have breast cancer and couldn't care for my husband whilst I recovered. Avon Lodge had a room & local to me. To be honest the thought of placing him in a home gave me mixed feelings. I knew he would be cared for, but felt terribly guilty. From the first day of arrival, my husband was welcomed and made to feel important instantly. He was shown a rooms, walked through & asked to choose which fit him best. For once I didn't have to make his decisions, his feelings came first and he was in his element being treated as a person in his own right. Brilliant. Everyone he came into contact with treated him with kindness and respect. Moving forward and his time there has gone on, I can say honestly, all the care, food, entertainment, days out have been brilliant. His daily care faultless. Within a week he was totally at home and told me he loved it there. Family encouraged to join in

My father lives at Avon Lodge and I would recommend it to anyone. The staff are so loving and really take their role seriously and can make the residents smile which is so important. The activities and events put on are brilliant with such a range of things to do and performances to watch and they find any excuse to have a party which celebrating really brings the residents out of their shell and gives them such joy. I'm greatful every day that I chose to put my father's care in their capable hands. Thank you to all the carers and events staff and management for looking after my dad as he is also my best friend

My dad staying here not a good ended up in hospital with severe dehydration left in chair in bedroom ,ignoring him hours not washing or cleaning him if mum wasn't in to feed him every day probably wouldn't of been fed as can't fed himself manager at time not good left in urine soaked pad came home for a while since gone to new home which is fantastic

I would like to say that when I wrote my review I was not happy with the management but we have sat down and talked which is what we should of done before I wrote my review.I hope that everything is now sorted I was very upset at the time.My brother is so lucky to have such good care and has come out of himself and now smiles.They put on lot's of things for the residents.

By the time she died she was very happy at Avon Lodge. After her death the staff continued to give support while her belongings & funeral were dealt with. Two people also went to her funeral which was appreciated.

Very good care and lovely staff with lovely food.

My dad came into this nursing home through his own choice. This was not what I wanted but I am so glad he did as in the short time he was here. He was a changed man, eating and drinking. The whole team from carers, management, maintenance etc. Nothing was too much trouble for Dad or for us as a family. We laughed and cried together each and every person went above and beyond.

My overall experience of this facility is excellent. The staff from management through to cleaners was the best. I can't thank the carers enough for the attention, care, comfort and warmth that they gave him. The medical team were on the ball with his health. Best wishes to you all.

Dad requested to come into a nursing home, I would have liked him to stay home to take care of him. I am so glad he came to this nursing home, the short time he was here they treated him with care and love. The whole team from the carers, management, maintenance etc were excellent, nothing was too much trouble for Dad and for us as a family.

The pictures of the home don't show what it really looks like inside. Most of the staff are nice but there are lots of agency men caring for the personal needs of women. We made a big mistake using this care home and need to look for somewhere that actually does care about its dementia residents. I have seen residents on the floor and had to go and get someone to help. There is very little interaction with residents as far too often there is agency staff on duty. I feel that we have made a big mistake. The amount of money being charged a month which amounts to about £18000. You would expect excellent care and compassion, this is definitely not happening. I feel I have done my mum a great injustice, who would want young men doing their personal care? Are all care homes the same!

I find people here helpful and friendly and they stop me from being lonely, the carers are lovely.

I wouldn't hesitate in recommending Avon Lodge to anyone.

My experience with Avon Lodge Care Centre is that Mum joined the home in November 2023 and has been very welcomed by everybody. The management were so productive in getting in place her room and things in order to help with her needs having Alzheimer's disease. As for the carers and nurses, they have been so friendly and helpful. We as a family have nothing but praise for all the appreciated work they give Mum. I would happily recommend Avon Lodge.

Since Mum moved into Avon Lodge Care Centre (11/01/24) she has been so much happier and looks so healthy. This care home is a lovely and warm feeling place. The staff here are very attentive, helpful and involve themselves with the residents which I feel has helped Mum become so much happier than when she lived on her own. It's a credit to the management for how they run this place and the staff.

Management has also been very helpful when I have needed to contact them. Residents in the home that I have come into contact with always look happy and cared for.

The home is always very clean, and the residents are kept very clean and so well looked after.

Very pleased with all the help from the nursing staff, care staff and cleaners. All are helpful and caring.

Lovely staff. Caring, patient, friendly and always kind to residents and their families. Bright airy rooms and communal spaces. Lots of activities for residents that want to take part, and privacy for those that want to chill in their own rooms. What I love the most is that the residents pop in and chat with each other, making for a friendly community.

My husband settled into Avon Lodge quickly and he now considers it his home. This has been helped to a very large degree by the caring and friendly approach of all of the staff. He receives excellent care from skilled care providers and nursing staff and I am always kept well informed of any medical issues as and when they arise. Our primary aim when selecting a care home for my husband was that he was happy and not anxious in the home he went into and he is very happy and relaxed which means all of his family are too.