Avon Lodge Care Centre

Southey Avenue, Kingswood, Bristol BS15 1QT
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9.4 74 Reviews
  • Avon Lodge Care Centre, Bristol
Avon Lodge provides high-quality nursing, dementia, residential, and respite care in the Kingswood area of Bristol.

Known for its welcoming atmosphere and outstanding specialist care, the home has earned a strong reputation in the local community. The dedicated team focuses on providing personalised care to meet the individual needs of each resident.

Avon Lodge offers the perfect balance between city life and peaceful surroundings. Just ten minutes from the city centre, residents can enjoy the vibrant amenities of nearby market towns, including shops, parks, and historic attractions.

In addition to long-term care, Avon Lodge also offers respite care, allowing individuals to stay for a short period, whether recovering from an illness or surgery or if their regular carers need a break. This service offers peace of mind, knowing that the highest standards of care are provided during each stay.

Activities are an important part of life at Avon Lodge. The team organises a wide range of options, from pampering sessions in the in-house salon to dementia-friendly activities like music therapy and reminiscence, ensuring there’s something for everyone to enjoy.

Accommodation spans three floors, with 62 fully furnished bedrooms that residents can personalise. The home’s beautiful garden, with flower beds, patios, and quiet spots, offers a peaceful retreat.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1550
  • Self-Funded Residential Dementia Care: from £1550
  • Self-Funded Nursing Care: from £1550
  • Self-Funded Nursing Dementia Care: from £1550
  • RESPITE Self-Funded Residential Care: from £1550
  • RESPITE Self-Funded Residential Dementia Care: from £1550
  • RESPITE Self-Funded Nursing Care: from £1550
  • RESPITE Self-Funded Nursing Dementia Care: from £1550

These prices are only a guideline, please contact Avon Lodge Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Joby James (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2009
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (56)
  • Couples/Companion Rooms (3)

Visiting

  • The home don't have specific visiting times for families, so you can visit your loved one whenever you wish.

Parking

  • The home have parking in their car park and also on the road outside.

Avon Lodge Care Centre Reviews (74)

Total of 74, showing 21-40
9.4

Avon Lodge Care Centre has a Review Score of 9.4 (9.398) out of 10, based on 19 reviews in the last 2 years. Over all time Avon Lodge Care Centre has 74 reviews.

Overall Experience

  • 45
  • 21
  • 4
  • 3
  • 1

Date Published

74
9
12
19
55

Review from Lesley A (Daughter of Resident) published on 27 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very pleased with how my mother is being cared for; she is 94 years old and now needs more help than when she entered the home in November 2022.
The staff are very kind to her, as she can sometimes be awkward and shout if she can't get what she wants.
The staff always have time for us when
we visit, and happy to discuss Mum.
The home is always very clean, and the residents are kept very clean and so well looked after.

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Review from L G (Friend of Resident) published on 7 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A huge thank you to all the staff at Avon Lodge for helping my friend to settle in and feel at home in the last seven months. We have found the staff to be very friendly and caring and always happy to help. The bedrooms are bright and airy and the communal sitting and dining rooms are welcoming. There
are lovely activities for those who choose to participate and a well-kept garden to sit in. The meals are very good and my friend especially enjoys the afternoon tea and cake. After living alone for many years she is now enjoying the company of other residents and staff around her. For myself and her other friends, it's given us the reassurance that not only is she being well looked after but that
She is happy and content. I can also take my dog in to see her which really makes my day (staff and residents give her a wonderful welcome). So well done Avon Lodge, keep up the good work!

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Review from G G (Daughter of Resident) published on 30 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with all the help from the nursing staff, care staff and cleaners. All are helpful and caring.

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Review from Susanne A (Daughter of Resident) published on 19 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely staff. Caring, patient, friendly and always kind to residents and their families. Bright airy rooms and communal spaces. Lots of activities for residents that want to take part, and privacy for those that want to chill in their own rooms. What I love the most is that the residents pop in and
chat with each other, making for a friendly community.

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Review from A E (Wife of Resident) published on 16 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband settled into Avon Lodge quickly and he now considers it his home. This has been helped to a very large degree by the caring and friendly approach of all of the staff. He receives excellent care from skilled care providers and nursing staff and I am always kept well informed of any medical
issues as and when they arise. Our primary aim when selecting a care home for my husband was that he was happy and not anxious in the home he went into and he is very happy and relaxed which means all of his family are too.

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Review from Marilyn P (Friend of Resident) published on 6 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I would not recommend this as a five-star care home as when recently visiting a friend some members of staff were being very abrupt and it stands out a mile whether they are under staffed. Care and attitude and attention do stand out giving the home a different outlook to all reviews I read before a
friend went there. I must say that not all staff come across in this way to be fair but when you see that end-of-life care is treated with... 'when we are all going to die' attitude does not go down well for a care home for loved ones. Seeing first hand, telling a patient in a stern manner to hold and drink from a glass to take meds when they are clearly unwell and notice on another visit a poor patient left with dinner on the table and a cup of tea. No one attends during the day, clearly left alone with no one checking or moisturiser on her mouth, who passed away the following day. I know you're not a hospice where the standard is above and beyond but with payments for homes being so high it’s been eye-opening in more ways than one.

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Review from M S (Daughter of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we feel so lovely that our dad is in the care of Avon Lodge Care Centre. The staff are excellent, so kind and caring and nothing is too much trouble for them. Dad is happy whenever we visit.

Reply from Martin Kirkup, Marketing and Sales Director at Avon Lodge Care Centre

We greatly appreciate your really positive feedback. It is great to know that Dad is happy with us. Thank you for taking the time - it means a lot to all the staff.

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Review from Jane S (Daughter of Resident) published on 15 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came here from hospital for respite. The care was such that he was well enough to go home but, due to his age and the possibility of a fall, he opted to stay as a permanent resident.
My father enjoys the care and the friendly nature of all of the staff whatever their role.

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Review from P S (Friend of Resident) published on 14 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the management very good and assuring. The nurses and carers, excellent. The cleaners were very good and friendly. Would I stay there if I had to? Yes.

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Review from Deborah P (Daughter of Resident) published on 7 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother has received is excellent. She looks great and has recovered greatly. The staff are so caring and polite and I cannot thank them enough for the care they have given to my mother. The whole family are thrilled, she is now to return to her original residential home as this was an assessment
stay. The staff have made it possible.

Reply from Maxine Spincer, National Operations Manager at Avon Lodge Care Centre

Thank you for your kind words, I will pass this on to the care team. We are very pleased that we have been able to support your mother in her recovery and we all wish her and you well for the future.

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Review from Jill G (Daughter of Resident) published on 7 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had previous experiences with two other care homes, I am very pleased to finally have found a care home that really cares for my father. In just one week of his admittance, I could see a vast improvement in his health, both physically and mentally. At last, I am able to have confidence in all
the staff who are extremely friendly, welcoming, and helpful. My father finally has the care he deserves and needs.

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Review from Ben R (Son of Resident) published on 15 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Dad was admitted to Hospital in January 2021, he was given a grant for nursing care and was given a choice of 4 homes, after reading the reviews we decided Avon Lodge was the best fit. The reviews were not wrong, they were really good to my Dad. He was terminally ill but his health actually seemed
to improve during his stay although we knew this couldn't last.
The important thing is he felt safe and the staff cared for him in his final days.

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Review from Geoff B (Son of Resident) published on 2 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care mother received was caring, compassionate and professional. I also was immensely impressed with the way in which everyone at the home helped and interacted with us in these very difficult times. Thank you, Avon Lodge, for making mother's last days so comfortable.

Reply from Francis De Villa, Operations Manager at Avon Lodge Care Centre

Thank you for your positive feedback. My condolences to you and to your family. I know that we are in a very difficult time because of this pandemic but we ensure that we continue to deliver care to the best of our ability. I will share your feedback with my team in Avon Lodge.

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Review from K W (Brother of Resident) published on 2 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a very good care home. My brother has been there 18 months now. The staff are very helpful and communication is very good. I have no complaints whatsoever.

Reply from Francis De Villa, Home manager at Avon Lodge Care Centre

Thank you for your positive feedback. This means a lot to the team at Avon Lodge, especially during this pandemic. We really appreciate your comments.

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Review from Andrew L (Son of Resident) published on 22 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was only able to visit my dad on two occasions before lockdown, but my impression was of a caring environment in very trying circumstances. From that point onwards, I was kept constantly up to date by phone in a sympathetic and understanding way, until his death at the end of April. I was unable to
experience all of the facilities during my very brief visits and can only judge by what I saw.

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Review from C C (Power of Attorney of Resident) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the home to be a very friendly and happy home. My friend is very well looked after. She is happy with the staff, loves the food and enjoys the entertainment. The staff go out of their way to please and care for her. I could not have chosen anything better. I also had my husband there. I
would recommend to anyone.

Reply from Francis De Villa, Home Manager at Avon Lodge Care Centre

Thank you for your positive feedback. It is much appreciated by all the team at Avon Lodge.

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Review from R P (Daughter of Resident) published on 21 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum and dad have both been residents in this home. My mum has been very well cared for over the past year. My dad was only there for a month but they helped him live and die with dignity despite the restrictions with Covid-19, they did everything they could to allow my parents to be together at the
end. The staff have been more than kind and supportive to me and my parents; they are the best!

Reply from Francis De Villa, Home Manager at Avon Lodge Care Centre

Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us.

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Review from Robert L (Son of Resident) published on 23 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went in on 27 January 2020. My first impressions were very good, she had been in hospital from end of October 2019 from another care home but they wouldn't take her back so she had Christmas in hospital. Then we had to find another home. Well, I wish we had seen this home the first time.
The staff from the time you go in were brilliant. It takes time to settle in but mother seemed to. The staff from management to the cleaning team all care and always had time for you as well. My mother was on Treetops, she passed away on 16 May. With the virus in the lockdown we were relying on staff, we had video calls. Anyway, I would like to thank the staff for looking after her and being with her at the end. Thank you.

Reply from Patricia Burton, Operations Manager at Avon Lodge Care Centre

Thank you for your positive feedback for Avon Lodge team. We really appreciate your comments.

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Review from Suzanne O (Daughter of Resident) published on 21 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to Avon Lodge from hospital on 19.09.2016.
She was diagnosed with Alzheimer’s 7 years previous.
Mum settled well, we were able to make the room personal to her, we even took some furniture in and put family photos up on the wall.
On mums birthdays I was able to take mums favourite fish
and chips and the whole family, grandchildren and great-grandchildren would be able to celebrate her birthday in the dining room.
Christmas was the same, we all went in over the Christmas lunch and spent the time with mum.
The lead nurses on Treetops as well as all the Carers, cleaners and the ladies that do the laundry were helpful and treated mum as part of their own family. The office staff always acknowledged you on arrival and very approachable.
She sadly passed away on 14th February during that week my husband and I were allowed to stay with her - they all made us welcome and set a table in a room with glasses, fruit juice, fresh fruit tea and coffee was always available.
I would thoroughly recommend Avon Lodge.

Reply from Patricia Burton, Operations Manager at Avon Lodge Care Centre

Thank you so much for the positive feedback. This is greatly appreciated by all of the team here at Avon Lodge.

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Review from Jason R (Son of Resident) published on 8 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The commitment of your staff during this recent crisis is amazing.

Reply from Patricia Burton, Operations Manager at Avon Lodge Care Centre

Thank you for your positive feedback. It is much appreciated by all the team at Avon Lodge.

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Current Review Score: 9.4 (9.398)

Overview of Review Score

The Review Score of 9.4 (9.398) out of 10 for Avon Lodge Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.398 for Avon Lodge Care Centre is calculated as follows: ( (155 Excellents x 5) + (39 Goods x 4) + (13 Satisfactorys x 3) + (5 Poors x 2) + (14 Very Poors x 1) ) ÷ 226 Ratings = 4.398

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Avon Lodge Care Centre is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

5 Bed Vacancies

posted 15 Aug 2025

We provide permanent and respite accommodation for individuals with residential, nursing, respite, palliative, nursing dementia and specialist care needs. Our services include complete en-suite and basin with WC rooms. Additionally, we offer privately funded, local authority, and NHS-funded placements.

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Awards / Recognitions (9)

Meet the Team (6)

Joby

Joby James

Job Title: Home Manager

I enjoy making a difference in people's lives by providing person-centred care and treating residents with respect and dignity. As a registered nurse with NVQ 4 and 5 qualifications in health and social care, I have 15 years of experience managing care homes.

Erica

Erica Mahoney

Job Title: Head of care

I have worked in the care industry for 18 years, starting as a Care Assistant and progressing to Advanced Care Practitioner. I enjoy building relationships with residents and their families, enriching their lives by ensuring their days are filled with fun and laughter.

Paul

Paul Britton

Job Title: Head Chef

Paul decided to work at Healthcare Homes for a fresh challenge having previously worked as a head chef for Four Seasons Healthcare.


Paul believes you need to have dedication, be hard working and man-management skills to be good in his role. The favourite part of his working day are getting feedback from the residents and being able to do food activities with them.


The biggest professional challenge in his current role has been managing the opening of the kitchen at Avon Lodge from scratch an the biggest career highlight is maintaining 5 stars for food and safety for nearly 10 years and being able to do a job he loves.


Paul believes he has good communication skills, man-management and listening to others which are all qualities that make him stand out.


His interests outside of work are cooking, reading and being a Father.


The best thing about working at Avon Lodge is being able to improve the residents’ quality of life.

Emma

Emma Collins

Job Title: Administrator

I enjoy working here because it feels like home. I bring a positive mindset to enrich the residents' lives. I have completed Customer Service Training and Fire Marshal training.

Les

Les Palmer

Job Title: Maintenance Officer

I enjoy interacting with the diverse mix of staff and residents in the home. I enrich residents' lives by taking care of the little things that matter to them, like changing light bulbs or hanging family pictures. I hold an HNC BTech in Mechanical Building Services.

Sarah

Sarah Dirks

Job Title: Receptionist

I love working with a kind and supportive team, always bringing a smile and a friendly approach. I’ve completed my training at Avon Lodge, including Basic Life and Fire Safety.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Avon Lodge Care Centre to verify any information. View our terms and conditions. Avon Lodge Care Centre has an Enhanced Service - more info.