Avon Lodge Care Centre

Having had previous experiences with two other care homes, I am very pleased to finally have found a care home that really cares for my father. In just one week of his admittance, I could see a vast improvement in his health, both physically and mentally. At last, I am able to have confidence in all the staff who are extremely friendly, welcoming, and helpful. My father finally has the care he deserves and needs.

The important thing is he felt safe and the staff cared for him in his final days.

The care mother received was caring, compassionate and professional. I also was immensely impressed with the way in which everyone at the home helped and interacted with us in these very difficult times. Thank you, Avon Lodge, for making mother's last days so comfortable.

This is a very good care home. My brother has been there 18 months now. The staff are very helpful and communication is very good. I have no complaints whatsoever.

I was only able to visit my dad on two occasions before lockdown, but my impression was of a caring environment in very trying circumstances. From that point onwards, I was kept constantly up to date by phone in a sympathetic and understanding way, until his death at the end of April. I was unable to experience all of the facilities during my very brief visits and can only judge by what I saw.

I have found the home to be a very friendly and happy home. My friend is very well looked after. She is happy with the staff, loves the food and enjoys the entertainment. The staff go out of their way to please and care for her. I could not have chosen anything better. I also had my husband there. I would recommend to anyone.

My mum and dad have both been residents in this home. My mum has been very well cared for over the past year. My dad was only there for a month but they helped him live and die with dignity despite the restrictions with Covid-19, they did everything they could to allow my parents to be together at the end. The staff have been more than kind and supportive to me and my parents; they are the best!

My mother went in on 27 January 2020. My first impressions were very good, she had been in hospital from end of October 2019 from another care home but they wouldn't take her back so she had Christmas in hospital. Then we had to find another home. Well, I wish we had seen this home the first time. The staff from the time you go in were brilliant. It takes time to settle in but mother seemed to. The staff from management to the cleaning team all care and always had time for you as well. My mother was on Treetops, she passed away on 16 May. With the virus in the lockdown we were relying on staff, we had video calls. Anyway, I would like to thank the staff for looking after her and being with her at the end. Thank you.

I would thoroughly recommend Avon Lodge.

The commitment of your staff during this recent crisis is amazing.

I called to speak to my Nan. The carer was on a different floor but said it was no trouble while taking the phone to her. She was very friendly and gave me an update on how my Nan is feeling.

The staff has been fantastic during this very difficult time in arranging video calls to my Mum and generally being very helpful and quite wonderful. They deserve medals.

The home was spotlessly clean. No nasty smells. room light and airy and well laid out. All the staff, from top management to domestic staff were caring, polite, kind, generous with time and comments. They were respectful of her needs and understood her poof sight. they would say who they were and what they were there to do so she knew what was about to happen. Nothing was too much trouble Loved the freedom of being able to make her a cup of tea whenever we wanted to. Having previously worked in this profession, I would say its the best home I have ever visited. Thank you for your dedication.

I would just like to say a huge thanks to the staff and carers, especially in these uncertain, worrying times. It was my dads birthday yesterday, and the staff were very accommodating by bringing him out into the garden so that we, as a family could see him and be reassured, and for him to know we were thinking about him. The smile on his face meant an awful lot to us. I know things are difficult and there is not enough staff, however, I know my dad is being well looked after. A big thank you from the family.

As the family of a resident, we would like to commend all the staff of Avon Lodge for the amazing job they are doing during this awful time. Care workers are working on the most difficult and challenging circumstances and we as families are so grateful for their dedication and professionalism. Thank you so much.

Mum has been a resident here for just over a year now and I can't speak highly enough of the care and support she has received during this time. However, during this Covid-19 lockdown, it has been so lovely to see and talk to mum courtesy of the lovely carers who, at times are using their own mobile devices to set up video call sessions. I am truly grateful for this, thank you.

Nothing is too much trouble. The food is excellent and, prior to the lock down, we were able to visit whenever we liked. Thank you everyone, for making our Dad/Gramps feel so at home. He thinks he's in a hotel. Bless him.

My mum came to Avon Lodge after being discharged from hospital following a fall. The manager was really professional and showed compassion for both mum's needs and our needs as a family. The entire team were kind and professional at all times. Our mum passed away after 2 1/2 weeks at Avon Lodge but we cannot thank the entire team there enough.

The team have a real understanding of dementia and tailor care to specific issues. My mum had usual problems so the domestic informing Mum the hoover was going on was very helpful - she wasn't scared.

The moment you walk into Avon Lodge, you are entering into a very clean and friendly environment. There are decorations and printed phrases on the walls, the whole place feels welcoming. The staff are all professional, concerned about the care and needs of the residents but also make you feel special as well. Nothing is too much trouble.