Deerhurst

All members of staff greet and talk to my 'dad' with affection and care. They are welcoming and helpful to visitors too and never respond grumpily. Wonderful activities are organised almost daily with entertainers, food and drink tastings, pampering, games and physical tasks eg: dancing and boccia, and more. Residents are also taken on day trips regularly. Lastly, the food and drink, always available and plentiful, is fantastic.

My husband of 61 years, the family doctor and I realised he needed extra care which I couldn't give him. We were offered 2 weeks' respite so I looked around for a suitable home and when I drove into Deerhust car park I knew this was a welcoming home. The atmosphere inside was so happy and bright. The staff were amazing. We were offered a full-time placement so August 1st 2022 our lives changed especially for my husband. He was given the care and compassion he could ever want. The activities were amazing and there are lots. Canal barge trips, farms, etc. Fun days inside, tiny tots, games, even donkeys! therapy animals. Unfortunately his dementia has worsened and he's now confined to a wheelchai,r but the staff go out of their way to make. Sure he's included when possible and he can live his life with dignity. The amazing staff always make time to listen to you. The manager is always available to help if you are having a wobble! I would happily recommend Deerhust to anyone needing a kind and caring home for their loved one.

My mum who has severe dementia moved from a care home to Deerhurst about six months ago. The care home were doing their best but simply weren't set up to support mum's ever increasing needs. I quickly felt relieved that mum was now in the right place. Why? The Deerhurst team quickly got on top of her pain and ensured she avoided pressure sores developing. Over the following months I have seen the staff show mum so much genuine affection and compassion - she is the focus. Staff have been able to connect with mum on a different level. There is evidently a strong ethos of trying to include everyone where possible in activities - even if this presents challenges. Right across the organisation, including management and support staff, you see staff passionately wanting to support residents to have the best lives possible and having a laugh along the way! It's great to see and humbling. I could not recommend them enough!

All the staff at Deerhurst are wonderful. They provide such good care for my mum. They treat her with dignity and are always thoughtful of her needs. They communicate well with me (as primary contact). They do everything they can to enrich Mum's life and keep her happy. The dementia care is exceptional.

The dementia care is excellent; the staff are exceptionally caring and thoughtful, treating my mum with dignity. They treat them as an individual, understanding their specific likes, dislikes and needs.

Lovely staff and well set up to support individuals with more or less complicated needs. My relative has lived here for years now and they are well known, respected and cared for by a team that have an obvious positive regard for them and all other residents. Events and activities are regular and well planned. Deerhurst is welcoming of new people, relatives and other visitors whilst being safe and homely. The manager is excellent.

Where do I start? Deerhurst has become an extended family. Our journey started about a year ago when Mum spent the odd day or two a week at Deerhurst. The gentle, empathetic welcome to my Mum was resounding. It was a huge comfort to know she was in good hands. Days are up and down for Mum as a resident now but she still enjoys her music and swimming with giant whales! The Staff are knowledgeable, supportive, full of cheer and positivity. I do need to comment on the support Deerhurst gave me personally, it was a difficult time for my loved ones. Thank you.

I transfered my mum to Deerhurst so she could be nearer us as a family. I had also heard about Deerhurst's excellent reputation for caring for residents with Dementia. She moved in a couple of weeks ago and its already been lifechanging for us as a family. Firstly the atmosphere of the home is so warm and welcoming. My 11 year old hasn't visited Grandma for a couple of years because my mum's previous home was so far away. As soon as we pulled up in the driveway of Deerhurst he said 'This feels different'. When we got inside he said 'It feels like a real home'. He is absolutely right. I know that visiting my mum will feel like going to Grandma's house now, where they feel welcome & can feel at home too. The staff are just brilliant and so caring. Over the last few years I'd not seen as much of mum as I would like. When they came to collect her when she moved, they supported me through it too. My mum already looks so relaxed & like she's always been there. I know can pop in anytime too.

This home is an inspiration and a model of good care right through to end of life.

Amazing care home, outstanding management and staff. Mum is treated with love, care and support whilst battling with last stage dementia, honestly felt like I had won the lottery when Mum was admitted to Deerhurst. Couldn't ask for a greater place to look after my wonderful Mum.

Two medical incidents - one requiring surgery-were handled compassionately & sensitively & we always feel DH has her best interests at heart. Management there are visible & keep us up to date with all her adventures but also her day to day living. Thank you from the bottom of our hearts. A cruel disease sympathetically handled.

My overriding feeling when I enter the care home is one of a calm and relaxing environment that you are lucky to have your loved one in.