Barchester Kingswood Court Care Home

220 Soundwell Road, Kingswood, Bristol BS15 1PN
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9.9 73 Reviews
  • Barchester Kingswood Court Care Home, Bristol
Kingswood Court Care Home is located in a quiet residential suburb in Kingswood, Bristol. The team offer residential care for people who need help with daily tasks, nursing care for those who have complex medical needs, and respite care to give family or friends a well-earned break.

Comfortable facilities are combined with highly trained staff to ensure that each and every individual is given superior attention. 24-hour care is provided in a warm and welcoming environment, with delicious meals and daily activities, including a choice of therapeutic approaches.

Activities are key to the residents' wellbeing and as such the team believe in providing a wide range of daily activities to ensure residents are engaged, active and celebrating life here at Kingswood. Whether a resident enjoys art, live music, gardening, flower arranging or trips out, it is all undertaken to ensure that each resident’s time here is enjoyable and relaxing. Bristol is only 20 minute away in the home's mini bus and makes for great day trips out for residents and their loved ones. In addition, the home has great community links and receives visits from local schools and groups, which always puts a smile on residents’ faces.

The team always discuss with residents and their families about their food preferences and dietary requirements. The chef and catering team then work with dieticians to create meals that are nutritious and tasty, using fresh seasonal ingredients that are lovingly prepared each and every day by the Head Chef. Residents can eat in pleasant dining rooms or, if they prefer, the team are pleased to serve them their meal in the privacy of their own rooms.

It is their philosophy that Kingswood exists for the people they support, and life does not stop because the individual needs care.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1350 – £1400
  • Self-Funded Nursing Care: £1350 – £1500

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Kingswood Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Mathan Balasubramaniyan (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (1)

Barchester Kingswood Court Care Home Reviews (73)

Total of 73, showing 61-73
9.9

Barchester Kingswood Court Care Home has a Review Score of 9.9 (9.921) out of 10, based on 43 reviews in the last 2 years. Over all time Barchester Kingswood Court Care Home has 73 reviews.

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Date Published

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Review from N S (Granddaughter of Resident) published on 19 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Sometimes very late for visits. Only have 30 mins. Sometimes only get 10 mins. Staff apologetic.

Reply from Jing Wen, Operations Manager at Barchester Kingswood Court Care Home

We are really sorry your visit did not go well, we understand how much it means to our resident to spend time with their family, thank you for your comment to point out areas that we can improve.

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Review from Steve C (Son of Resident) published on 8 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident in Kingswood Court for a number of years, where she has received the highest standard of care from day one. All of the staff are kind, compassionate and knowledgable within their various roles and are happy to communicate openly with residents and their families, instilling
confidence in the services provided. I have nothing but praise for them and would recommend Kingswood Court to all.

Reply from Carmen Banks, General Manager at Barchester Kingswood Court Care Home

Thank you so much for your review. We all love caring for Mum, and know she is very happy here. I will pass on your feedback to our staff, it is always lovely for them to hear.

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Review from J T (Friend of Resident) published on 10 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly home. Would be good to have a summerhouse to sit in when the weather is good.

Reply from Felicity Motcho, Operations Manager at Barchester Kingswood Court Care Home

Many thanks for your review, your feedback is very much appreciated. Kingswood Court now have an indoor visiting Pod service at the home for residents and families to use during all visits.

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Review from B S (Brother of Resident) published on 22 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Visiting arrangements at this home are not satisfactory. The building is on a very busy main road which is extremely noisy. Visitors sit outside and speak to the resident through the open door at reception. It is impossible to hold a conversation as neither party can hear each other. Also, this arrangement
is going to be even worse during the colder months of autumn and winter. I feel there should be an indoor area of some sort where visits can be held safely and proper communication can take place.

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Review from Jacquie B (Daughter of Resident) published on 25 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff we have met since Mum joined Kingswood Court have been exceptionally helpful and friendly and have made Mum feel very welcome. Her room is lovely and Mum says the food is lovely too. She seems to have settled in well and seems happy. The home is also very conscious and Covid-friendly,
looking after our loved ones first and foremost.

Reply from Ryan Rowlands, Admin Assistant at Barchester Kingswood Court Care Home

Thank you for your lovely review, we are happy that your mum feels settled at Kingswood Court. I have passed your message onto the Kitchen and Nursing teams so they can see your praise.

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Review from Paul O (Stepson of Resident) published on 19 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my stepfather has been a resident (just over a year) the care and attention to detail have been amazing. The lovely lady who has an office on the ground floor, who I think is the manageress, and if she is not, should be, has been so professional and caring. She is not afraid of being hands-on,
which makes her perfect for what she is doing. The first-floor staff is always happy to help and nothing ever seems too much trouble. My stepfather can laugh and joke with them and feel like part of a family. He is happy, we are happy, and he loves the food.

Reply from Shaun Lock, General Manager at Barchester Kingswood Court Care Home

Dear Paul,
Thank you so much for your review and in particular your feedback about our Deputy Manager. I'm pleased to hear that your stepfather loves the food and that he feels part of the Kingswood family.
Shaun Lock.
General Manager.

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Review from J H (Daughter of Resident) published on 18 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Never had any worries or concerns in 3+ years. Always made to feel welcome, I was always advised of any health issues and plan of action. Staff competent and caring at all times; were willing to spend time for a chat.
Overall, an excellent experience.

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Review from Valerie J (Daughter of Resident) published on 18 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum spent the last 22-months of her life in Kingswood Court and during this time, she received outstanding care both medical and pastoral. The staff in their various capacities combined to make it a happy, homely place to live. Her ensuite room with views of the garden gave her great pleasure, as did
the daily activities, especially the musical ones. The food was very nourishing and plentiful, but most of all, Mum felt safe, which gave us great peace of mind. During her stay, we were always kept up to date with all aspects of Mum's care and consulted if need be.

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Review from J B (Wife of Resident) published on 16 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been living at Kingswood Court Care Home for over five years, and during this time, he has been treated with dignity and has been receiving excellent care. The staff are friendly, and if I have had any questions regarding his health, I have been given all the information I need. The home
is clean and welcoming, and there are activities for the residents to take part in, these activities are well attended, and everyone seems to enjoy them. I have had no concerns about my husband since he has been living at the home, and I know if there were any problems the excellent staff could contact me immediately.

Reply from Shaun Lock, General Manager at Barchester Kingswood Court Care Home

Thank you so much for your feedback. The team at Kingswood Court are proud to provide a service that offers a high level of care and support.
Shaun Lock.
General Manager.

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Review from Jackie H (Daughter of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was well looked after at Kingswood Court Care Home. From my first visit to the home, I felt well supported and felt that the care was individual.
My father's end of life care was exceptionally good, delivered with great skill and care and compassion.

Reply from Ronnie Cavanagh, Marketing at Barchester Kingswood Court Care Home

Thank you, Jackie, for your lovely comments about your experience of our home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Margaret C (Niece of Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

First observations: warm, friendly, caring, helpful, busy, clean, interesting, interested, efficient, understanding, happy.
Good functional room, good outlook, well stocked, everyone is doing their best for the residents, hard-working, busy, helpful, efficient.
These are my first impressions.

Reply from Ronnie Cavanagh, Marketing at Barchester Kingswood Court Care Home

Thank you, Margaret, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day

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Review from J G (Daughter of Resident) published on 28 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came for respite over a two week period. She was treated with care, courtesy and dignity. When I came to collect her, she said she wanted to stay as she had enjoyed her time there so much.

Reply from Ronnie Cavanagh, Marketing at Barchester Kingswood Court Care Home

Thank you for your feedback following your recent experience at Kingswood Court Care Home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing, and are so pleased to hear how much your Mum enjoyed her stay at Kingswood Court.

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Review from Linda H (Daughter of Resident) published on 3 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is treated well and I have had no concerns over her comfort and welfare.
The staff always ensure I am kept fully informed of any issues and following GP visits.
I am always made to feel welcome when I visit (usually daily).

Reply from Ronnie Cavanagh, Marketing at Barchester Kingswood Court Care Home

Thank you, Linda, for your comments about your recent experience at Kingswood Court Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.

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Current Review Score: 9.9 (9.921)

Overview of Review Score

The Review Score of 9.9 (9.921) out of 10 for Barchester Kingswood Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 43 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.921 for Barchester Kingswood Court Care Home is calculated as follows: ( (470 Excellents x 5) + (38 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 509 Ratings = 4.921

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Kingswood Court Care Home is based on 43 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 43 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Jun 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (25)

Meet the Team (7)

Mathan Mohan

Mathan Mohan Balasubramaniyan

Job Title: General Manager

Joined: 2023

Welcome to Kingswood Court Care Home, I am the General Manager.


With over a decade of experience in the care sector, I bring not only my expertise as a Registered Nurse but also insights from my tenure as a Senior Manager across various care settings.


Our dedicated team at Kingswood Court is united by a singular belief: It's not just about providing outstanding care—it's about recognising that for our residents, Kingswood Court is not just a care facility but their true home.


If you're curious about life at Kingswood Court or have any questions, I invite you to reach out to me directly or drop by for a visit. We promise there's always a fresh pot of coffee brewing and a slice of cake waiting for you.

Ugo

Ugo Nwakwue

Job Title: Deputy Manager

Hello, I am Ugo and I am the Deputy Manager here at Kingswood Court.

Celestial

Celestial Briones

Job Title: Registered Nurse

Joined: 2015

I have worked in the care sector for 17 years and the last 6 of them at Kingswood Court.


Being a nurse is the best job in the world and I love taking care of the Kingswood Court residents alongside my team.

Jade

Jade Coghlan

Job Title: Senior Carer

Hello and welcome to the Kingswood Court website, My name is Jade. I hope you enjoy taking a look around our page and getting to know our home a little more. 


I have worked in care for over 10 years, I joined Barchester Healthcare in 2019, I really enjoy being part of the team at Kingswood and the best part of my day is when I start my shift and get to say hello to our incredible residents. 


in my spare time, I enjoy spending time with my family 

Julie

Julie Baber

Job Title: Second Chef

Joined: 2015

I’ve worked in the kitchen at Kingswood Court for 7 years and I’ve been working in catering for 20 years. During that time I have worked in a children's day nursery and another care home. I love being able to produce fresh, nutritious meals for our residents and it means a great deal to me that I can make a difference in the residents' lives.


In my spare time, I like to spend time with my husband, 2 children, 5 grandchildren and my boxer dog. I love the sun and try to get away whenever I can.

Robert

Robert Hopkins

Job Title: Receptionist

Joined: 2021

I joined the team at Kingswood court in July 2021, previously I worked in customer service for a train operator providing support to passengers with additional needs. 


When I am not at work I am usually found enjoying the great British countryside.

Jeanette

Jeanette French

Job Title: Head of Housekeeping

Joined: 2007

I decided to work in care because I enjoy talking with the elderly and I feel that I’m a sociable person and have a lot to give. I’ve worked in the care sector for 16 years and been at Kingswood Court for 13 of those years, I used to work in a factory before I changed into care.

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