Barchester Kingswood Court Care Home

220 Soundwell Road, Kingswood, Bristol BS15 1PN
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9.9 75 Reviews
  • Barchester Kingswood Court Care Home, Bristol
Kingswood Court Care Home is located in a quiet residential suburb in Kingswood, Bristol. The team offer residential care for people who need help with daily tasks, nursing care for those who have complex medical needs, and respite care to give family or friends a well-earned break.

Comfortable facilities are combined with highly trained staff to ensure that each and every individual is given superior attention. 24-hour care is provided in a warm and welcoming environment, with delicious meals and daily activities, including a choice of therapeutic approaches.

Activities are key to the residents' wellbeing and as such the team believe in providing a wide range of daily activities to ensure residents are engaged, active and celebrating life here at Kingswood. Whether a resident enjoys art, live music, gardening, flower arranging or trips out, it is all undertaken to ensure that each resident’s time here is enjoyable and relaxing. Bristol is only 20 minute away in the home's mini bus and makes for great day trips out for residents and their loved ones. In addition, the home has great community links and receives visits from local schools and groups, which always puts a smile on residents’ faces.

The team always discuss with residents and their families about their food preferences and dietary requirements. The chef and catering team then work with dieticians to create meals that are nutritious and tasty, using fresh seasonal ingredients that are lovingly prepared each and every day by the Head Chef. Residents can eat in pleasant dining rooms or, if they prefer, the team are pleased to serve them their meal in the privacy of their own rooms.

It is their philosophy that Kingswood exists for the people they support, and life does not stop because the individual needs care.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1350 – £1400
  • Self-Funded Nursing Care: £1350 – £1500

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Kingswood Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Cristina Iliuta (Operations Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (1)

Barchester Kingswood Court Care Home Reviews (75)

9.9

Barchester Kingswood Court Care Home has a Review Score of 9.9 (9.941) out of 10, based on 43 reviews in the last 2 years.
Over all time Barchester Kingswood Court Care Home has 75 reviews.

Overall Experience
  • 60
  • 13
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Date Published
  • 75
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Reviewer Connection to Barchester Kingswood Court Care Home
  • 21
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Total of 75, showing 41-60
Review from Paula P (Daughter of Resident) published on 3 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has only recently moved into Kingswood Court, but her experience so far has surpassed expectations. It is a very homely, caring and supportive care home, and Mum seems very happy, which is very comforting to know and reassuring.
Reply from Catherine Crawshaw, Customer Relationship Manager at Barchester Kingswood Court Care Home

Thank you so much for your feedback; we are so pleased Mum has settled in so well and you feel reassured. We are here for our families as much as our residents.

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Review from Margaret G (Resident) published on 16 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good.
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Review from Bridget C (Wife of Resident) published on 27 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, a good review. I find the room is satisfactory due to the bathroom (which is being refurbished soon) and the trolly/table which is not always wiped down and can be very sticky.
The staff are very friendly and welcoming with very good communication. This includes all areas of reception, kitchen,
office, corridors and crucially care staff and nurses.
Activities are amazing and available regularly with plenty of fun going on - especially music sessions.
Reply from Kirsten Smith, Customer Relationship Manager at Barchester Kingswood Court Care Home

Thank you for taking the time to leave a review, your feedback and comments are important to us. I will share your feedback with the team!

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Review from David H (Son of Resident) published on 7 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The reception my mother, sisters, relatives and myself have received has been beyond my best expectations. Everyone is friendly, kind, caring and considerate. The ambience of the home is more of a five star hotel than a care home and full credit must be given to the staff and management. Mum's comments
after her first evening were that everyone these wonderful and she feels very safe.
Reply from Mathan Mohan, General Manager at Barchester Kingswood Court Care Home

Thank you for taking the time to leave a review your feedback is important to us. We pleased that you can see all the hard work that has gone into the home.

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Review from Jeff B (Son of Resident) published on 7 September 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
The time has come again to put finger to keyboard for my latest review on Kingswood Court Care Home. There have been many improvements over the last year since Barchester Healthcare Ltd took over the care home, activities have improved greatly with more residents participating. Sometimes the staff can
be rushed to get all the daily tasks completed in good time. The downstairs area has been improved greatly dining room and living room area and bathroom and toilets have been done to a high standard. Hopefully, this will continue to the upper levels in the foreseeable future. It would be nice if they had more trips out for the residents. Especially for those residents that have been in the care home for a long time. Food is generally good and the kitchen staff are always very helpful sometimes it would be nice to see a little more choice. Cleaning staff do a great job and are always very kind and caring and always take time to communicate with the residents.
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Review from S P (Daughter of Resident) published on 9 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good (excellent) care all around!
Reply from Michael Kenny, CRM at Barchester Kingswood Court Care Home

Thank you for taking the time to leave us a review. we appreciate your kind feedback.

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Review from Glenys K (Friend of Resident) published on 9 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My first visit here was most enjoyable. I can see the residents are kindly cared for. All the staff have been welcoming and friendly. I am most impressed!
Reply from Michael Kenny, CRM at Barchester Kingswood Court Care Home

Thank you for taking the time to leave us a review, we appreciate your kind comments and feedback and we will continue to do all that we can to provide the best care and support to our residents.

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Review from Denise E (Friend of Resident) published on 9 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We had a lovely visit today visiting a friend. The staff were very warm and friendly and caring staff who work very hard. The chef's cake was amazing.
Reply from Michael Kenny, CRM at Barchester Kingswood Court Care Home

We are pleased your visit to your friend was enjoyable, the chef is very proud of his amazing cake and he will be very happy you enjoyed it. we hope to see you again soon.

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Review from Drew B (Friend of Resident) published on 25 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend seems to be well looked after, all staff seem very welcoming and happy, always happy to help.
Reply from Michael Kenny, CRM at Barchester Kingswood Court Care Home

Thank you for taking the time to leave us a review, your comments and feedback mean a great deal to everyone at Kingswood Court.

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Review from Nigel P (Grandson of Resident) published on 22 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The lady I have been visiting for nearly a year had some serious leg blistering, she is now perfectly clear and okay. Thank you for your care.
Reply from Michael Kenny, CRM at Barchester Kingswood Court Care Home

Thank you for taking the time to leave us a review, your lovely comments and feedback mean a great deal to the team at Kingswood Court.

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Review from Mark G (Son of Resident) published on 19 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly staff.
Reply from Michael Kenny, CRM at Barchester Kingswood Court Care Home

Thank you for taking the time to leave a review, your feedback means a great deal to us at Kingswood Court.

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Review from Joyce S (Respite Resident) published on 30 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and support is excellent, the staff were polite, and respectful and treated me with dignity, and nothing was too much trouble. Management was polite, smart and helpful. My room was clean and the decor was up to date. Food was varied and nutritious and my needs/choices were met without question,
the book was charming and helpful. Activities were varied and suitable. I felt safe and secure, also my personal property was respected. It's excellent value for money.
Reply from Michael Kenny, CRM at Barchester Kingswood Court Care Home

Thank you for your lovely comments and feedback, we really appreciate the review.

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Review from Judy S (Wife of Resident) published on 27 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband was staying at Kingswood Court Care Home for two weeks of respite. We have used this facility last year and found it to be suitable for him. This stay has been different. I have booked further dates for later in the year.
Reply from Michael Kenny, CRM at Barchester Kingswood Court Care Home

Thank you for taking the time to leave us a review.

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Review from S S (Son-in-law of Resident) published on 28 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-lawe became a resident at Kingswood Court in July 2017 following 20 years in a warden controlled flat.
A lonely existence that dramatically improved when she moved to Kingswood Court. The door to her room was open to the banter of the staff and residents whilst entertainment was available
by no pressure into taking part.
Last year was her 100th Birthday and a party was arranged with her friends and staff with balloons, cards and cake. Due to Covid restrictions, her family were behind a sealed screen but a good time was had by all.
This year is her 101st Birthday and visitors suite was laid on where a number of her family could at least hold hands, no friends from the home due to restrictions but many of the staff made themselves available which was extremely sweet.
The last few years have been difficult for everyone but wherever possible Kingswood Court has tried to be positive to residents and visitors.
Her health has now declined but Kingswood Court has put in place a plan that covers her additional support and comfort.
I would wholehearted recommend Kingswood Court as being an exceptionally good care home.
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Review from Karen S (Daughter of Resident) published on 2 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was only at Kingswood Court for a very short time before her unexpected death. However, right from the beginning, I found all staff to be really helpful and friendly, and it was great to be able to visit inside before the move. There is such a lovely feel to the place, and the staff were always
friendly, patient and interested in giving Mum the best they could, even when they were busy. The flexibility around 'in room' visiting was just what we needed and it meant so much to just spend time sitting with Mum, even when she was sleepy. I would have no hesitation in recommending it for this type of nursing care (and actually have done so already).
It is so sad that care does not seem to be valued in the way it should be. The fact that someone was able to hold Mum's hand as she passed away is priceless. Care workers do a very challenging, amazing job and are entrusted with precious family members. They deserve more respect and proper financial recognition for the job they do!
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Review from Rick P (Son of Resident) published on 15 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I Visited Mum whilst an activity was being run by a Zoo Keeper. There were a few small animals introduced to the residents. Very professional presentation, informative and interactive. Everyone appeared to be enjoying the experience, it was so nice to see all the smiling faces in the room, and most
interacted with much interest. So nice to see mum enjoying the activity. My sincere thanks to Kingswood Court, top marks from me.
Reply from Admin Team, Administrator at Barchester Kingswood Court Care Home

Thank you so much for the lovely review of your recent visit to Kingswood Court, it was a great event and seemed to be very popular, It was an absolute pleasure for us to also see your lovely mum having such a great experience, we look forward to sharing many more with you, do keep an eye on the activities board. Kindest regards Kath (General Manager)

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Review from C B (Sister-in-law of Resident) published on 28 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff always around this one helpful. The unit is clean. Food looks good.
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Review from F P (Son of Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff I have met have been welcoming and friendly and provide all the information I need when I am visiting Mum. These are very difficult and challenging times and the staff make it a very easy procedure to enable visits to take place. I have been impressed with the way Mum is treated by the
staff in a very professional manner but retaining that human touch that makes me feel comfortable in the knowledge that Mum is living in a safe and friendly environment.
Reply from Jing Wen, Operations Manager at Barchester Kingswood Court Care Home

Thank you very much for your kind words, that means a lot for our team.

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Review from B D (Daughter of Resident) published on 22 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff, overall very attentive and good at keeping you informed as to what is happening. They go over and above to meet the need of my mother. More attention needed on the new booking system, as we have experienced confirmation not being passed to relevant staff, but overall very happy and satisfied
with the treatment and wellbeing of my mum.
Reply from Jing Wen, Operations Manager at Barchester Kingswood Court Care Home

Thank you very much for your comment, the new booking system is new to us all, we have a system now to ensure all bookings are passed on to relevant staff.

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Review from Teresa G (Daughter of Resident) published on 19 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good care. Arrangement for visits are very good too.
Reply from Jing Wen, Operations Manager at Barchester Kingswood Court Care Home

Your comments mean a lot to our whole team, we are glad that you enjoy the visiting arrangements.

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Current Review Score: 9.9 (9.941)

Overview of Review Score

The Review Score of 9.9 (9.941) out of 10 for Barchester Kingswood Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 43 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.941 for Barchester Kingswood Court Care Home is calculated as follows: ( (480 Excellents x 5) + (28 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 509 Ratings = 4.941
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Kingswood Court Care Home is based on 43 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 43 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Jun 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (25)

Meet the Team (7)

Cristina

Cristina Iliuta

Job Title: General Manager Joined: 2017

I joined Barchester in 2017 and have gained a lot of experience during that time. I am very proud of my work and get a lot of satisfaction from providing high standards of care and guiding the team. As the General Manager, I am responsible for the overall running of Kingswood Court and am assisted in this by a great team of staff. It is hugely rewarding to be able to support our residents and help them to lead fully enriched lives in their new home.


My door is always open to anyone considering care for themselves or for a loved one. Please do not hesitate to contact our home, and I will do my utmost to assist you in whatever way I can.


My passion is to ensure that our residents are provided with the very best of care, dignity, respect and support to enable them to live a healthy and happy life.


I look forward to welcoming you to our beautiful home.

Ugo

Ugo Nwakwue

Job Title: Deputy Manager

Hello, I am Ugo and I am the Deputy Manager here at Kingswood Court.

Celestial

Celestial Briones

Job Title: Registered Nurse Joined: 2015

I have worked in the care sector for 17 years and the last 6 of them at Kingswood Court.


Being a nurse is the best job in the world and I love taking care of the Kingswood Court residents alongside my team.

Jade

Jade Coghlan

Job Title: Senior Carer

Hello and welcome to the Kingswood Court website, My name is Jade. I hope you enjoy taking a look around our page and getting to know our home a little more. 


I have worked in care for over 10 years, I joined Barchester Healthcare in 2019, I really enjoy being part of the team at Kingswood and the best part of my day is when I start my shift and get to say hello to our incredible residents. 


in my spare time, I enjoy spending time with my family 

Julie

Julie Baber

Job Title: Second Chef Joined: 2015

I’ve worked in the kitchen at Kingswood Court for 7 years and I’ve been working in catering for 20 years. During that time I have worked in a children's day nursery and another care home. I love being able to produce fresh, nutritious meals for our residents and it means a great deal to me that I can make a difference in the residents' lives.


In my spare time, I like to spend time with my husband, 2 children, 5 grandchildren and my boxer dog. I love the sun and try to get away whenever I can.

Robert

Robert Hopkins

Job Title: Receptionist Joined: 2021

I joined the team at Kingswood court in July 2021, previously I worked in customer service for a train operator providing support to passengers with additional needs. 


When I am not at work I am usually found enjoying the great British countryside.

Jeanette

Jeanette French

Job Title: Head of Housekeeping Joined: 2007

I decided to work in care because I enjoy talking with the elderly and I feel that I’m a sociable person and have a lot to give. I’ve worked in the care sector for 16 years and been at Kingswood Court for 13 of those years, I used to work in a factory before I changed into care.

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