Cedar Grange, Launceston, Cornwall
Cedar Grange, Launceston, Cornwall
Cedar Grange, Launceston, Cornwall

Cedar Grange specialises in a wide range of residential care requirements, including nursing and mental health support, as well as dementia care.

The service is person-centred and the provider is committed to maintaining a friendly environment, which includes regular activities and entertainments for all to enjoy.

Mobility aids suit those with physical frailties and scenic surroundings means that wonderful views can be appreciated.

Group: Cornwall Care Ltd

Person in charge: Lisa O'Shea (Manager)

Local Authority / Social Services: Cornwall Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Day Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Cedar Grange: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

7.6 Cedar Grange has a Review Score of 7.6 (7.595)

The Review Score of 7.6 (maximum of 10) for Cedar Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 21 Reviews over all time. This Average Rating is also the rating value for Cedar Grange in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.512 for Cedar Grange is calculated as follows: ( (157 Excellents x 5) + (73 Goods x 4) + (16 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 252 Ratings = 4.512

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.083 Points relating to the number of positive Reviews for Cedar Grange is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 1 Reviews ÷ 12 Target = 0.083

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    14
  • Good
    5
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Cedar Grange?

  • Extremely LIKELY
    18
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    2
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Cedar Grange

  • Son of Resident/Service User
    8
  • Daughter of Resident/Service User
    7
  • Brother of Resident/Service User
    2
  • Husband of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • more

Cedar Grange is a very well presented clean and tidy care environment for dad just what we were looking for.
A warm welcome always awaits us as dad doesn't really like going out so a coffee upstairs is always lovely. The staff are warm and genuinely care about residents but also the family who it's often difficult for.

How likely would you be to recommend Cedar Grange? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Mum has been at Cedar Grange for some 4 years. I have always found the staff to be extremely helpful and efficient, always treating Mum with dignity and patience. Facilities are modern and still give a homely feel to the place. Mixing with other residents is actively encouraged but staff recognise when Mum needs peace and quiet.

I feel that Mum is in good hands.

How likely would you be to recommend Cedar Grange? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

There is always a warm welcome at the reception the staff are attentive and kind, my mother needs complete care now and I am content in knowing she is being very well looked after. I wouldn't hesitate recommending Cedar Grange I am very pleased with the care my mother receives.

How likely would you be to recommend Cedar Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been a resident of Cedar Grange since it opened in 2008. Cedar Grange is run by Cornwall Care and in it's brief existence has had a chequered history. At times the management has been very poor and the extremely quick turnover of staff has resulted at times in my opinion to be detrimental to the residents. However in recent times things appear to have settled down, my 92 year old mother seems content and well cared for and currently I have no real concerns. My 88 year old father visits my mother on a daily basis and he too us happy with her current situation. Continuity of staff still appears a problem but my mother has recently moved from one wing to another without it having any adverse effect on her.

How likely would you be to recommend Cedar Grange? Neither Unlikely or Likely

Average Rating: 

 3.4 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Satisfactory

Activities: Poor

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Good

Home always looks good and smells good which is not always the case of other homes. Mummy is always dressed properly, hair groomed and never seems messy. She is unable to do anything for herself. She responds well to all the staff, smiling laughing and sometimes gives them a hug. I don't see mummy that often so she now no longer recognises me. Its comforting though to see her responding to the staff and relatives. The food always looks very good, mummy is given lots of hot drink which she loves though. She does need encouragement to start drinking. When I leave I feel happy that mummy is being well looked after with care and dignity.

How likely would you be to recommend Cedar Grange? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Very happy with the care my husband is receiving he has Alzheimer's.

How likely would you be to recommend Cedar Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I find there is a welcoming atmosphere. Residents are cared for and spoken to in a kind and dignified way. They are encouraged to engage in as full a life as is possible. The meals are really good and the premises and cleanliness of a high standard. Every one I meet there really care.

How likely would you be to recommend Cedar Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A very welcoming home with professional staff at all levels - excellent social skills. Always a significant presence of staff 'on the floor' both carers, nurses and management staff. Modern building reflected in layout, visibility of clients to staff/views over the town and Dartmoor etc.
Spotlessly clean. Excellent catering and meals. Good communication and meeting for relatives with management at regular intervals. I have always been made welcome when visiting mother. Highly recommended. Ps. excellent induction and training of staff.

How likely would you be to recommend Cedar Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I can't fault Cedar Grange. I couldn't ask for more for my mother, everyone at Cedar is of an excellent standard, on all levels.

How likely would you be to recommend Cedar Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My brother is happy and enjoys all the attention given from the staff. He is gaining weight and looks so well, and it is a joy to see him smiling after time alone at his house.

How likely would you be to recommend Cedar Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

In my opinion my mother is cared for in a professional and sympathetic way. The staff are always helpful and responsive to any questions about my mothers welfare.

How likely would you be to recommend Cedar Grange? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Very nice and friendly place, safe and secure. We are worried about the increasing cost, apparently three price increases in the last twelve months.

How likely would you be to recommend Cedar Grange? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My wife had received excellent care from all departments and everyone.

How likely would you be to recommend Cedar Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

When my mother first entered Cedar Grange three years ago we were very impressed with the way the residents were treated. The individual care given to each person and the little extra things the carers did to make them feel a little bit special and cared for.

Over the past year or so we have noticed a marked decline in this very important aspect. We are not sure if this is due to the constantly changing staff, which seems to be the norm recently, but both myself and my sister, who living much closer goes more frequently than I, rarely see the same person twice so we do not know the carers any more. Also there never seems to be anyone we can discuss matters with.

Recently when my sister called mother was in a very unclean state and she wasn't too much better when we visited on a planned occasion.

As regards value for money, top rates are being charged which are being increased regularly, therefore we should actually get premium service.

We have heard that some residents have been moved from Miller because of these concerns and may have to look at this option, although change is not good for people with my mother's condition. This aspect seems to be being ignored with all the staff upheavals that seem to be going on, stability is what is needed.

How likely would you be to recommend Cedar Grange? Neither Unlikely or Likely

Average Rating: 

 2.8 out of 5

Overall Standard: Poor

Facilities: Satisfactory

Care / Support: Poor

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Poor

Management: Poor

Safety / Security: Good

Rooms: Good

Value for Money: Poor

I would recommend Cedar Grange as it is a nice, purpose built, homely and friendly place. The rooms with en suite bathrooms are at a very good standard. The staff are very caring and are very good at dealing with dementia which at times is very hard to cope with.

How likely would you be to recommend Cedar Grange? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

My father is a resident of Cedar Grange. He has dementia. We have always received good care from all the staff. The staff on his suite are great with him and very understanding as her can be difficult and mildly elusive a times. I can only recommend Cedar Grange and thank everyone there for doing such a great job.

How likely would you be to recommend Cedar Grange? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Strong management and well trained staff, seem to understand the individual requirements and 'foibles' of residents and so give confidence to family and friends. Safety and security is good (I unwittingly even 'tested' the system by opening an electronically controlled exterior door - staff came running). Great, sympathetic care is what we pay for - and is achieved.

How likely would you be to recommend Cedar Grange? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I am very happy with my mothers care. The home have addressed all of my mothers needs to my knowledge and mum seems reasonably happy considering the circumstances of being old.
She has been a resident at Cedar Grange for nearly three years and at times she has not been happy. Most of the staff appear to go out of their way to be supportive to both my mum and myself for which I am very grateful.

How likely would you be to recommend Cedar Grange? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The care home building is very well designed being welcoming with plenty of light and space, finishes that are comfortable for delicately skinned elderly people, comfortably furnished, with external views and internal atmosphere that are stimulating to the residents.
The home is professionally run but with administrative, nursing and care staff maintaining first and foremost an awareness of the need for providing a good and sympathetic quality of life for the residents. Indeed all the staff have achieved a family feeling for the home.

How likely would you be to recommend Cedar Grange? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Whilst most of the staff are kind and caring, they work hard and over long shifts, at times staffing numbers are too low, which is worrying.
The place has a very good layout and it is always clean, and the food provided is good. Communication from management and Senior staff is poor and could be improved. The quality of agency staff varies hugely in experience and ability, and there seems to scant supervision or guidance from Cedar Grange at the best of times with agency one-on-ones.

How likely would you be to recommend Cedar Grange? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

My mother has been a resident at Cedar Grange since March 2012 and in all that time we have found the staff to be very caring and understanding of my mother's needs. They are also very supportive of relatives and are always willing to spare time to talk over any concerns or worries that there might be or just to have a chat. They are always interested in any events in the family and this helps them to have a good relationship with the residents. The home is modern, light and bright and the residents rooms have views onto the gardens which are looking very colourful at the moment with beautiful hanging baskets. There is a welcoming feel when you visit as all the staff are very friendly and the home always appears clean and bright.

How likely would you be to recommend Cedar Grange? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

Michelle

Michelle Wray

Job Title: Manager

Joined: 2013

Description:

I take care of the smooth running of the home, making sure that standards are being met and exceeded. Our care is paramount in all decisions made for the home and what I enjoy most about my job is making a difference to those who come and live here.

It’s also important that my team feels valued – passing on my knowledge and providing a care service that’s second to none gives me great pride. I love the diversity of the residents and staff because it means we all bring something different to the table, to share together to bring us all closer.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Cedar Grange