Cedar Grange Residential and Nursing Home

My mother was a resident at Cedar Grange Care Home until she passed in June 2022. Initially, as a more agile resident, Mum enjoyed the long, well-lit areas which enabled her to move around and exercise and meet other residents and staff, as much as she liked, and return to the privacy of her room as she wished. Cheerful staff helped Mum maintain her spirits when the family were unable to visit. Mum was supported by highly skilled and empathetic nursing staff when her health deteriorated. We will be forever grateful to Cedar Grange for their care.

Being privileged to be an essential caregiver to my husband in the Harmony unit, I have found an air of friendliness which is only exceeded by the amazing degree of care given to the residents. The staff treat all with such calm, competence and attention to detail. They have twice cared, successfully, for my husband who has suffered two serious infections. Being chairbound, he is always given a cheery wave and hello by passing staff. His room and communal area are bright and airy. I know that he is in the best place and am deeply grateful for all the care given to him. I am also grateful for the special touches, e.g. birthday card and gift, and little extras in his room from the activities carer. I leave to go home knowing that he is in exceptionally capable hands!

Thanks.

My husband has been a resident for over two years and has had wonderful care and support. The staff are approachable and always polite and friendly to him and us.

Thank you ladies. You're the best.

My husband has been cared for and made to feel safe. The staff are kind and always ensure his daily needs are met - that he eats and drinks and that the care home is to be considered his home, which is a great comfort to me and the family. I have always been made to feel welcome and my visits are very important to us both.

The home is bright and welcoming and provides a safe environment.

My husband has Alzheimer's an doesn't know us but is content, has made friends and is well looked after.

I am confident that my mother is receiving the best possible care. The staff are always attentive and kind, there is always a warm welcome at the reception and I wouldn't hesitate to recommend this care home to others.

The staff are very caring. Their kindness is exceptional. I feel very happy knowing my husband is being looked after so well. They pay love and attention to his every need and I know he is kept comfortable and well fed. The receptionist is always friendly and helpful and staff I meet in the home always greet me. I do notice, however, some of the agency staff do not have the same level of caring, for example, my husbands face not being wiped after a meal, his chin getting grazed from the hoisting and not realising how unbending his legs are.

Activities only appropriate to the mobile and least impaired. Bedbound clients only have company when being fed or toileted etc.

My family and I were absolutely thrilled to get mamma into Cedar Grange. The residential home came highly recommended, particularly within the healthcare community, whom I find an accurate barometer. I have complete peace of mind knowing that my mother is in the best possible hands and I couldn't be happier with the superb level of palliative care that she receives 24/7 from all the highly trained and most wonderfully dedicated staff.

It was with sadness and hesitation that I have moved him to another home nearer to me.

Everyone was so kind and caring and they had him back from hospital for end of life care. They were all brilliant he was there for 10 months. Loved the musical dos and church services.

I came here for two weeks following my hospital discharge after a total hip replacement. The staff were brilliant at helping me regain my mobility and independence ready for going home to live on my own.

The nursing staff looked after my wound and arranged for my usual medication to be reviewed by my doctor and I am very pleased with their caring support.

I would recommend Cedar Grange to anyone in a similar situation; they are very good at what they do!

My 82-year-old sister moved from a nearby residential care home to this more specialised nursing home in July 2015. Her Alzheimer condition (diagnosed 6 years ago) has, sadly advanced, particularly in the past 12 months.

The combination of an excellent local GP practice, who take time to understand the changing needs of my sister and the qualified/trained staff, means that she receives closely monitored medication, care and support.

Each of the 4 units within Cedar Grange is designed to accommodate just 15 residents, mostly with similar conditions. The individual rooms are sufficiently large and bright and can (if desired) accommodate familiar/personal furniture, chairs, pictures and possessions to retain the feeling and association of "home".

What we, as a family, want is for my sister to be well looked after in a safe and caring environment, which can give her the best chance to have the right kind and level of support during her final years.

Cedar Grange gives us the confidence and evidence that this objective is met very successfully. We would have no hesitation in recommending this lovely positioned, quality and caring home.

A warm welcome always awaits us as dad doesn't really like going out so a coffee upstairs is always lovely. The staff are warm and genuinely care about residents but also the family who it's often difficult for.

Mum has been at Cedar Grange for some 4 years. I have always found the staff to be extremely helpful and efficient, always treating Mum with dignity and patience. Facilities are modern and still give a homely feel to the place. Mixing with other residents is actively encouraged but staff recognise when Mum needs peace and quiet.

I feel that Mum is in good hands.

When my mother first entered Cedar Grange three years ago we were very impressed with the way the residents were treated. The individual care given to each person and the little extra things the carers did to make them feel a little bit special and cared for.

Over the past year or so we have noticed a marked decline in this very important aspect. We are not sure if this is due to the constantly changing staff, which seems to be the norm recently, but both myself and my sister, who living much closer goes more frequently than I, rarely see the same person twice so we do not know the carers any more. Also there never seems to be anyone we can discuss matters with.

Recently when my sister called mother was in a very unclean state and she wasn't too much better when we visited on a planned occasion.

As regards value for money, top rates are being charged which are being increased regularly, therefore we should actually get premium service.

We have heard that some residents have been moved from Miller because of these concerns and may have to look at this option, although change is not good for people with my mother's condition. This aspect seems to be being ignored with all the staff upheavals that seem to be going on, stability is what is needed.

My mother has been a resident of Cedar Grange since it opened in 2008. Cedar Grange is run by Cornwall Care and in it's brief existence has had a chequered history. At times the management has been very poor and the extremely quick turnover of staff has resulted at times in my opinion to be detrimental to the residents. However in recent times things appear to have settled down, my 92 year old mother seems content and well cared for and currently I have no real concerns. My 88 year old father visits my mother on a daily basis and he too us happy with her current situation. Continuity of staff still appears a problem but my mother has recently moved from one wing to another without it having any adverse effect on her.