King Charles Court, Falmouth, Cornwall
King Charles Court, Falmouth, Cornwall
King Charles Court, Falmouth, Cornwall

King Charles Court provides a comfortable and homely atmosphere for adults with care needs to relax in and enjoy a pleasant retirement, while having any health concerns safeguarded.

Carers are skilled to take on many specialist needs, with the accommodation ideal for those with impairments or disabilities. All rooms are en-suite and all care provision practiced to a recognised standard.

Group: Comfort Care Group Ltd

Person in charge: Melissa Jones (Manager)

Local Authority / Social Services: Cornwall Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 30 Service Users

Registered Care Categories*: Dementia • No Medical Intervention • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Cerebral Palsy • Epilepsy • Hearing Impairment • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 60+.

Single Rooms: 26

Shared Rooms: 2

Rooms with ensuite WC: 28

Weekly Charges Guide: (These prices are only a guideline, please contact King Charles Court to find out the exact price for your requirements.) Nursing Care Single £800 – £1400 , Nursing Care Shared (per person) £750 – £1400 (These prices are only a guideline, please contact King Charles Court to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Television point in own room • Residents Internet Access

Visiting:

24/7.

Latest Care Quality Commission* Report on King Charles Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.9 King Charles Court has a Review Score of 9.9 (9.942)

The Review Score of 9.9 (maximum of 10) for King Charles Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for King Charles Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.942 for King Charles Court is calculated as follows: ( (113 Excellents x 5) + (7 Goods x 4) ) ÷ 120 Ratings = 4.942

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for King Charles Court is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6 positive Reviews (30 registered maximum number of service users ÷ 5). 7 Reviews ÷ 6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    10
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend King Charles Court?

  • Extremely LIKELY
    10
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to King Charles Court

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    2
  • Husband of Resident/Service User
    1
  • Power of Attorney/Solicitor of Resident/Service User
    1
  • Son-in-law of Resident/Service User
    1
  • more

We would like to thank all the staff for their dedication and exceptional level of care given to our mother whilst in your care.
We know from first-hand experience having visited on many occasions, that the staff all made a difference to her quality of life no matter who was on duty regardless day or night we know she received the same professional dedication and quality of care and for this, we are forever grateful.
We seriously cannot express our gratitude and thanks enough for everything you have done for her during her stay. In simple terms truly remarkable team and truly exceptional care home.

How likely would you be to recommend King Charles Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Two years ago my wife was diagnosed with Parkinson's and in January 2017 she was admitted to hospital and treated for pneumonia. She required, full time nursing care and found a place at King Charles Court and went there 6/2/17. Her general health has improved with the excellent care provided. This care is given with professional competence and understanding. The staff at all levels, from the manager to the newest trainee show kindness and care for my wife and us, her family and friends.
There is a complete absence of petty rules but you are aware of a strict code of practice and gives confidence of the safety of our loved ones. We are very well aware the Parkinsons cannot be reversed but all the staff and I mean all with whom she is in daily contact makes her day as bright as possible.

How likely would you be to recommend King Charles Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Having moved Dad from one nursing home to King Charles Court, we were absolutely thrilled by the improvements in the quality of his care.
At our initial meeting with the manager, she expressed how kind all her carers were as this was one of her essential requirements.
This was absolutely reflected in our experience and was reassuring knowing that all the staff cared and loved Dad, taking care of his needs at all times.
They also cared for our Mum who visited Dad daily.
Nothing was too much trouble and as a family, we can't express enough our gratitude to all the team who will always remain close in our hearts.

How likely would you be to recommend King Charles Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father-in-law was admitted to King Charles Court in 2014 after his Parkinson's developed into more than could be managed in the family home. Over the next three years, the care, love and attention by all of the staff there (including cleaners, cooks, domestics) could not have been surpassed. They managed to create a homely caring environment where my father-in-law was comfortable and respected. The whole family visit my father-in-law on a daily basis, always one or two of us each day. No time constraints and able to visit whenever we wanted. It was as if he was being cared for by our own family. Cannot praise the staff there too much. Always prepared to "go the extra mile" for his care and comfort.

How likely would you be to recommend King Charles Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I would like to thank and record my admiration for the treatment my friend has received over the past 3-4 years and the brilliant staff and management. Please pass on my regards and thanks for my friend's treatment.

How likely would you be to recommend King Charles Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum came to King Charles Court in 2014, she was extremely happy there, and classed it as her home. I am overwhelmed with all the staff at King Charles Court, from the management right down the line. At the end when mum was fading away, the dedication and care was second to none. They treated my mum with dedicated dignity. They even called in staff who were off duty to come in to say goodbye, I am so grateful for that.

This care home is nothing but wonderful, all I can say is, thank you. Thank you and keep up this wonderful care to people who in their last years, deserve nothing but the best care. They deserve 5* experience and I will always pass this onto others.

How likely would you be to recommend King Charles Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We would be happy to recommend this nursing home. My mother was very happy with the services provided by very attentive, professional and friendly staff.
We were always made to feel welcome when visiting. It was a great comfort to us to know she was being well cared for. The food was of a very high standard and the home itself was kept very clean and tidy. After being ill for some time it was wonderful to see her laughing, smiling and joking with the staff when she was in King Charles Court.

How likely would you be to recommend King Charles Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Every time that I have visited my mother, on no occasion have the staff been other than extremely pleasant and welcoming. Absolutely no duty or service given is other than of the highest quality. My mother very quickly settled into her new life at King Charles and is full of praise for all that is done for her. The staff always listen to any concerns I might have concerning my mother and value any suggestions I may have. I could very willingly recommend this nursing home.

How likely would you be to recommend King Charles Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I feel my mum was sent down the home to die, she was very poorly when she went in there. They have been so good to her, she has had over four years and most of them very good years. Their care was excellent.

How likely would you be to recommend King Charles Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mum lived at King Charles Court for nearly two and a half years
until she passed away in January. It was a great comfort to know that she was
being so well cared for by such a professional, kind and caring team.
Everyone was friendly and approachable and nothing was too much trouble.
The food was great, the environment clean and well tended and she very much enjoyed the activities, parties and trips out. The nursing team provided kind, responsive and professional care. There was excellent liaison with the various health professionals who supported mum's care and warm and skilled management and leadership.

How likely would you be to recommend King Charles Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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