Devonshire House and Devonshire Lodge Care Home

Woolwell Road, Woolwell, Plymouth PL6 7JW
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9.7 104 Reviews
  • Devonshire House and Devonshire Lodge Care Home, Plymouth
Devonshire House and Lodge Care Home is located to the north of Plymouth, on the edge of Dartmoor. The home is convenient for shops, amenities and public transport. The local shopping centre is just five minutes away.

This is a purpose built care home providing nursing and social care for older people who are physically frail, and older people who have mental health needs such as Alzheimer's disease.

Accommodation is provided in single occupancy rooms, with some rooms having en-suite facilities.

The home has several lounges for relaxation and separate dining rooms, where residents can enjoy the company of others at meal times. Residents are served traditional home cooked food using fresh produce with a daily menu choice.

Regular visits are made to the home by an experienced hair stylist, a physiotherapist and a qualified chiropodist.

Residents are welcome to join in the varied programme of activities that also take place in the home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 77 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1100
  • Self-Funded Residential Dementia Care: from £1200
  • Self-Funded Nursing Care: from £1300
  • Self-Funded Nursing Dementia Care: from £1350

Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.


Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.

These prices are only a guideline, please contact Devonshire House and Devonshire Lodge Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Melanie Isherwood (Registered Home Manager)

Local Authority / Social Services

Admission Criteria

  • All admissions will have a pre-admission assessment.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (77)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (18)

Visiting

  • Contact with relatives and friends is fundamental to the resident’s health and well-being and visits are encouraged.


    No restrictions or booking requirements to visit Devonshire House & Devonshire Lodge Care Home; however, they ask visitors to not come during ‘protected mealtimes’ unless is a part of the essential caregiver role.

Parking

  • Devonshire House & Devonshire Lodge Care Home has a private car park, including disabled parking bays, for people visiting the Home. There is no charge to use the cark park. Also limited parking on the road adjacent to the home.

Devonshire House and Devonshire Lodge Care Home Reviews (104)

9.7

Devonshire House and Devonshire Lodge Care Home has a Review Score of 9.7 (9.691) out of 10, based on 20 reviews in the last 2 years.
Over all time Devonshire House and Devonshire Lodge Care Home has 104 reviews.

Overall Experience
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  • 5
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Date Published
  • 104
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Reviewer Connection to Devonshire House and Devonshire Lodge Care Home
  • 52
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  • 8
  • 4
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  • 3
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  • 1
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Total of 104, showing 1-20
Review from Alec B (Son of Resident) published on 12 September 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I visited my dad for 5 days - 13th to 17th Aug - and spent an average of 5/6 hours per day in the home and took him out into the community. The staff are good in general. Manager? No one there, which was poor. 12' x 10' room + toilet unacceptable! Food needs improvement. Budget windows need replacement
glass. There are concerns!
Reply from Melanie Isherwood, Manager at Devonshire House and Devonshire Lodge Care Home

Thank you so much for your feedback, and I am sorry to read that you were not happy. I can confirm that I was not in work on the 15th August, however our Clinical Lead was present as a Senior Manager, and our office is based by the front door. I do take pride in ensuring my visibility throughout Devonshire House within my working hours which are Monday to Friday and so I am so very sorry that I missed you. Please do call the home so I can understand the other concerns, I look forward to speaking with you. Take care.

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Review from J L (Friend of Resident) published on 23 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend seems very settled here, and the Staff are unfailingly friendly and helpful. She doesn't seem interested in joining in any social activities, which I think is a shame, as she spends most of her time watching TV. She is frail, however, and over 90 - so perhaps this is understandable. It would
help if she would wear her hearing aids.....!
Reply from Jack Pollard, Administrative Sales & Marketing Support at Devonshire House and Devonshire Lodge Care Home

Thank you for your comments about your recent experience at Devonshire House Care Home. Our residents' wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care and staff.

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Review from S H (Daughter of Resident) published on 2 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at the Devonshire House and Lodge for 2 years now and we have been so pleased that we chose this home for her. The way the home is set up is great for residents to be as independent as they are able to be, the facilities are fantastic, with many communal activity rooms and wonderful
outside areas and gardens to enjoy. The staff are caring and attentive, friendly and welcoming. There is also a brilliant activities team who do a great job in engaging with the residents and involving their families in the various activities arranged.
Reply from Jack Pollard, Administrative Sales & Marketing Support at Devonshire House and Devonshire Lodge Care Home

Thank you so much! We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Devonshire House and Lodge Care Home was so positive. All of our team are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Have a wonderful day.

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Review from E T (Ex Family Member) published on 2 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff very caring. Treating resident as an individual and discussing their interests. Keeping an eye on them. Taking to (common) room. Also discussed an issue with management (only TV-related). Sorted out happily. Had a cup of tea.
Reply from Jack Pollard, Administrative Sales & Marketing Support at Devonshire House and Devonshire Lodge Care Home

Thank you for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.

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Review from Peter M (Son of Resident) published on 27 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum had dementia and was a resident at Devonshire House for 11 months when she passed away last week. The care, compassion, understanding and patience shown to her during her stay there was superb.
I would have no hesitation in recommending Devonshire House to anyone looking for a care home for a
relative or friend.
Reply from Jack Pollard, Administrative Sales & Marketing Support at Devonshire House and Devonshire Lodge Care Home

Thank you Peter for your kind comments about our Care team. We appreciate you taking the time to leave feedback for Devonshire House and Lodge Care Home. We understand how upsetting it must have been, and are so pleased you felt that our team lived up to expectation and treated your Mother with dignity and the compassion they deserved during their time at our home. We hope that their time at Devonshire House and Lodge did see some friendships flourish with both the Care team and residents. Thank you again Peter, if there is anything more we can do please do not hesitate to reach out.

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Review from Annette M (Daughter of Resident) published on 13 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent care home, my father is very well cared for. The food and activities are excellent and every taste is catered for. My father has ongoing health issues and his medical care is second to none with hourly obvs when necessary which is a great comfort to me and my family. Dad is very happy here.
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Review from Rachel Y (Daughter of Resident) published on 27 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been really well looked after at Devonshire House and Lodge and the staff have shown her great kindness, compassion and dignity. This care has been extended to family too and communications are very good. The facilities are excellent here with a really good choice of activities and the surrounding
gardens are just delightful.
Reply from Melanie Isherwood, Manager at Devonshire House and Devonshire Lodge Care Home

Thank you so much for your feedback, quality of care is a priority for all colleagues here and it is wonderful to read your feedback

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Review from G C (Daughter of Resident) published on 27 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Devonshire House is an excellent care home providing home from home comforts. The staff have always been kind and caring and treated mum with dignity and respect. There are many activities on offer should mum chose to join in. The home is clean and tidy at all times, and as visitors we have always been
made welcome and invited to various events throughout the year. The whole team of staff have created a lovely professional care home that I would highly recommend.
Reply from Melanie Isherwood, Manager at Devonshire House and Devonshire Lodge Care Home

Thank you so much for your feedback, it is so lovely to receive and I will share with our team colleagues

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Review from J O (Daughter of Resident) published on 27 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are very happy with the care our mother receives from Devonshire House. The facilities are excellent, as is the lifestyle program. The food can be a bit variable but steps are being taken to try and improve this. All the staff are friendly and approachable.
Reply from Melanie Isherwood, Manager at Devonshire House and Devonshire Lodge Care Home

Thank you so much for completing a review and providing your feedback, I will share also with our team colleagues.

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Review from S F (Daughter of Resident) published on 17 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum seems very settled and well looks after.
Reply from Clare Mould, Executive Administrator to the Board of Directors at Devonshire House and Devonshire Lodge Care Home

Thank you for your review of Devonshire House & Lodge Care Home! We're very pleased to hear that your Mum is settled and well looked after by our fabulous team. Kind regards

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Review from K F (Daughter of Resident) published on 11 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every time we come here the home is clean, and well kept. The staff always greet us with a smile. My mum is always happy. The entertainment team always keep the residents occupied and not just sat around in chairs which is good to see.
Reply from Clare Mould, Executive Administrator to the Board of Directors at Devonshire House and Devonshire Lodge Care Home

Our team at Devonshire House & Lodge Care Home pride themselves on providing a well kept and and clean environment for their residents and their families. The activities at Devonshire House & Lodge are excellent and always popular and we hope your Mum gets to join in with lots of them! We're very pleased to hear that your Mum is so happy! Kind regards

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Review from R F (Son of Resident) published on 11 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is a wonderful home for my mother. The staff are very caring and professional. The home its self is well set up and provides for all the clients. The Lifestyle Team provide a great experience for everyone, making sure everyone is engaged in all of the activities.
Reply from Clare Mould, Executive Administrator to the Board of Directors at Devonshire House and Devonshire Lodge Care Home

Thank you for your review of Devonshire House & Lodge Care Home! It's so lovely to hear that you find the home wonderful, and that the staff are caring and professional; they do work incredibly hard to provide the best care possible for your mother. The activities at Devonshire House & Lodge are excellent and everyone loves to join in! Kind regards

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Review from J W (Daughter of Resident) published on 11 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is very well cared for and seems very happy. It is a relief for the family that she is in a safe environment. Mum especially enjoys all the activities provided. A special thanks to the Activities Team.
Reply from Clare Mould, Executive Administrator to the Board of Directors at Devonshire House and Devonshire Lodge Care Home

Thank you for your review of Devonshire House & Lodge Care Home! It's wonderful to know that you are happy with your Mum's care and that she is safe and happy with us. Devonshire House & Lodge do have an excellent array of activities and they are always popular, we're glad your Mum enjoys them, too! Kind regards, Clare

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Review from Sally H (Regular Volunteer) published on 13 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I volunteer weekly every Wednesday with coffee mornings and activities. The staff interact so well with the people who live here with songs and dancing. The home is always clean and tidy. The manager is very welcoming and is very visible and approachable. She is very supportive of the lifestyle team
and I was very happy to read that they achieved a good rating in a recent CQC review.
Reply from Clare Mould, Executive Administrator to the Board of Directors at Devonshire House and Devonshire Lodge Care Home

Thank you for your kind review of Devonshire House and Devonshire Lodge Care Home. We were delighted to receive our rating of Good by CQC, it is a accurate and great reflection of the standards provided at the care home. Our team work hard at Devonshire to provide the best care and environment possible and they are always happy to help and answer any questions. Thank you for being a part of our team providing coffee mornings and activities - we love having you with us! Kind regards.

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Review from J H (Respite Resident) published on 12 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great friendly proficient staff. Excellent nurses and management. Very helpful polite and friendly. Good food, facilities and entertainment etc. Lovely garden. My only moan is being woken up every hour in the night by a knock or door opening to check on me, but I can see it was necessary for quite a
lot of the other residents, I have no complaints at all other than that one.
Reply from Honor Keatley, Managing Director at Devonshire House and Devonshire Lodge Care Home

Thank you so much for your wonderful review and for the 5* rating! It's great to hear about your experience of living at Devonshire House. I have asked the Management team to look into risk assessing the night checks you have to see if they can reduce the frequency safely. They will have a chat with you about this. Thanks so much once again for taking the time to write such a great review.With best wishes.

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Review from Kate R (Daughter of Resident) published on 24 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Devonshire House since November 2023. I cannot fault the care and compassion she has received. The staff value her and understand the importance of her dignity and privacy. She is warm, comfortable, content, and extremely well-looked after. If she is unwell or her lovely carers
are at all concerned, we are phoned at once, meaning we are always in touch with her latest progress, even if we have already visited the same day. When visiting her, we have always been greeted with smiles, offers of tea, and the latest reports on Mum's welfare. We chose well when we decided on Devonshire. The staff treat Mum like a much-loved Grandmother and encourage her to take part in activities. Our whole family is relieved that she is so well cared for and content in her new home.
Reply from Honor Keatley, Managing Director at Devonshire House and Devonshire Lodge Care Home

Your review has made me smile as I can just imagine her there. The team is wonderful and it's great that you have been able to share this with best wishes.

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Review from Nigel R (Son of Resident) published on 18 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is very happy and settled in Devonshire House. The home is excellent and the staff brilliant. It gives me a peace of mind knowing that she is being cared for so well. The activities that Mum gets involved with are excellent and the activities team are outstanding. The week I spent with Mum was
very pleasing. Thank you to the whole team.
Reply from Honor Keatley, Managing Director at Devonshire House and Devonshire Lodge Care Home

Thank you so much for submitting your review. It's great for new care seekers to read genuine reviews from family members.It's lovely to read how settled your mum is and that she's enjoying the activities. It is a great place to live! With best wishes.

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Review from A O (Daughter of Resident) published on 15 April 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My dad was moved from Torrs to MV2 recently to ensure his safety. He was very comfortable in Torrs, it was quieter so the majority of the time he was very happy. His carers were truly amazing with him. Nothing ever too much trouble. Since moving upstairs he has seemed less comfortable, lots of residents
whose dementia is more advanced which can be disturbing for him. His room is now smaller and he has lost a private shower facility. I was told that he would be moving to a room with a shower. I have left a few messages for management to call me to discuss this but not heard. I cannot fault his care. He often doesn't have a pillow and his bedding is minimal. The food is very good. He has a good appetite, a larger portion would be good. The carers and the activity leaders are really great and try to get Dad involved, which takes away the boredom. There was also going to be a 'Walking Club', however no news on this. Now we are in Spring this and Minibus trips would be welcomed.
Reply from Honor Keatley, Managing Director at Devonshire House and Devonshire Lodge Care Home

Thank you so much for writing a review. I have asked the management team to look into the issues you have raised. With best wishes, Managing Director.

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Review from Steve K (Son of Resident) published on 30 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We cannot praise all the Devonshire House staff enough for making my mum's last year so happy. Physically she was not mobile but she loved so many things, like having her hair and nails done weekly: the activities including bingo, games, chats and visiting singers. Mum loved meeting her new friends
for lunch every day. So many times we visited and had to find her in one of the many social rooms or in the garden. There was always someone at hand to help her manage her pain or even to chat with. A truly amazing place for a special Mum and her visiting family. Thank you!
Reply from Honor Keatley, Managing Director at Devonshire House and Devonshire Lodge Care Home

What a truly wonderful review. Thank you so much for taking the time to write your thoughts and give us a 5* rating. It's great to hear about your mum's experience of life at Devonshire - always plenty to do and fun to be had!
With best wishes.

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Review from N E (Daughter of Resident) published on 6 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Would like to say that this is a message to the lady/nurse on the Leemoor suite, firstly we would like to congratulate her on her position. What a lovely person she is, she cares so much for her residents and has a wonderful nature.
My dad has been at Devonshire since March 2023 coming from another
care home that closed. My dad is so happy and very well cared for and the nurse is a very special person to my dad. The care is so wonderful and all the staff are so helpful and caring. Congratulations to the nurse and all her team.
Thank you from all our family.
Reply from Honor Keatley, Managing Director at Devonshire House and Devonshire Lodge Care Home

What a lovely message, thank you so much for taking the time to write it.
It would be great if you would let the Home Manager, know the name of the nurse you mentioned so that she can have formal recognition of the great work she does. I'm glad that you feel your dad is happy and well cared for.
With best wishes.

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Current Review Score: 9.7 (9.691)

Overview of Review Score

The Review Score of 9.7 (9.691) out of 10 for Devonshire House and Devonshire Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.691 for Devonshire House and Devonshire Lodge Care Home is calculated as follows: ( (181 Excellents x 5) + (41 Goods x 4) + (11 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 236 Ratings = 4.691
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Devonshire House and Devonshire Lodge Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Jul 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (2)

Melanie

Melanie Isherwood

Job Title: Registered Home Manager Joined: 2024

Hi, my name is Mel. I am the Registered Home Manager at Devonshire House & Lodge Care Home.


I bring over 30 years of Health and Social Care experience into my role at Devonshire House & Lodge Care Home.


This includes running a variety of health and social care care services within charities, private organisations, and local authorities.


Leading Devonshire House and Lodge as the Registered Home Manager is a privilege, working alongside the most caring, compassionate, vibrant team, all of whom provide the absolute for the amazing people who reside at the home, a team who share my own passion for the highest quality care.


Outside of my role, I enjoy spending time with my family and friends. My hobbies include crafting and cooking.

Rachel

Rachel Crimp

Job Title: Clinical Lead

Hi, my name is Rachel. I am the Clinical Lead at Devonshire House & Lodge Care Home.

Frequently Asked Questions about Devonshire House and Devonshire Lodge Care Home

What types of Care is Devonshire House and Devonshire Lodge Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Devonshire House and Devonshire Lodge Care Home have?

There are 77 Single Rooms.

What are the Facilities & Services at Devonshire House and Devonshire Lodge Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Devonshire House and Devonshire Lodge Care Home to the centre of Plymouth?

4.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Devonshire House and Devonshire Lodge Care Home to verify any information. View our terms and conditions. Devonshire House and Devonshire Lodge Care Home has an Enhanced Service - more info.