Devonshire House and Devonshire Lodge Care Home

Woolwell Road, Woolwell, Plymouth PL6 7JW
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9.7 113 Reviews
  • Devonshire House and Devonshire Lodge Care Home, Plymouth
Devonshire House and Lodge Care Home is located to the north of Plymouth, on the edge of Dartmoor. The home is convenient for shops, amenities and public transport. The local shopping centre is just five minutes away.

This is a purpose built care home providing nursing and social care for older people who are physically frail, and older people who have mental health needs such as Alzheimer's disease.

Accommodation is provided in single occupancy rooms, with some rooms having en-suite facilities.

The home has several lounges for relaxation and separate dining rooms, where residents can enjoy the company of others at meal times. Residents are served traditional home cooked food using fresh produce with a daily menu choice.

Regular visits are made to the home by an experienced hair stylist, a physiotherapist and a qualified chiropodist.

Residents are welcome to join in the varied programme of activities that also take place in the home.
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Care Provided by Devonshire House and Devonshire Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 77 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1100
  • Self-Funded Residential Dementia Care: from £1200
  • Self-Funded Nursing Care: from £1300
  • Self-Funded Nursing Dementia Care: from £1350

Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.


Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.

These prices are only a guideline, please contact Devonshire House and Devonshire Lodge Care Home to find out the exact price for your requirements.

Contact Devonshire House and Devonshire Lodge Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Devonshire House and Devonshire Lodge Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Melanie Isherwood (Registered Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (77)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (18)

Visiting

  • Contact with relatives and friends is fundamental to the resident’s health and well-being and visits are encouraged.


    No restrictions or booking requirements to visit Devonshire House & Devonshire Lodge Care Home; however, they ask visitors to not come during ‘protected mealtimes’ unless is a part of the essential caregiver role.

Parking

  • Devonshire House & Devonshire Lodge Care Home has a private car park, including disabled parking bays, for people visiting the Home. There is no charge to use the cark park. Also limited parking on the road adjacent to the home.

Devonshire House and Devonshire Lodge Care Home Reviews (113)

9.7

Devonshire House and Devonshire Lodge Care Home has a Review Score of 9.7 (9.665) out of 10, based on 27 reviews in the last 2 years.
Over all time Devonshire House and Devonshire Lodge Care Home has 113 reviews.

Overall Experience
  • 78
  • 30
  • 5
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Date Published
  • 113
  • 10
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  • 27
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Reviewer Connection to Devonshire House and Devonshire Lodge Care Home
  • 57
  • 23
  • 8
  • 4
  • 3
  • 3
  • 3
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  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
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Total of 113, showing 41-60
Review from Bernard H (Resident) published on 25 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Arrived after a long period in hospital for a recovery period. Immediately welcomed by friendly, caring staff who have always provided for my needs with courtesy, care, and friendliness. It has given me a place of security and calm to cope with my unsettled health.
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Review from S G (Friend of Resident) published on 18 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My friend seems very happy here, she likes her room, enjoys the food and feels safe and secure. She is complimentary about the staff and has no worries or concerns which is lovely to see.
Reply from Honor Keatley, Managing Director at Devonshire House and Devonshire Lodge Care HomeWhat a wonderful review. Thank you so much for taking the time to share your thoughts with us.
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Review from Geoffrey T (Son-in-law of Resident) published on 18 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is always spotlessly clean. The garden is brilliant. The staff looking after Mum is second to none. She is extremely lucky to have been given a place here.
Reply from Honor Keatley, Managing Director at Devonshire House and Devonshire Lodge Care HomeWhat a wonderful review - thank you so much for taking the time to submit it.
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Review from Christina H (Daughter of Resident) published on 16 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff very friendly, very impressed with the home, very clean, organised, can not fault my visit to see my mum.
Reply from Honor Keatley, Managing Director at Devonshire House and Devonshire Lodge Care HomeMany thanks for taking the time to submit a review. It sounds like everything is going well for your mum.
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Review from Connor G (Grandson of Resident) published on 5 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are so good, they helped with the visit for me and my grandad to see my Nan. It’s clean and well thought out for a safe visit to visit our loved ones. The staff should be so proud of themselves, they’re amazing.
Reply from Honor Keatley, Managing Director at Devonshire House and Devonshire Lodge Care HomeThank you so much for your review - the team members are amazing. I'm so glad you are now able to visit your Nan.
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Review from Dave W (Son of Resident) published on 16 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff on MV2 are always helpful and go the extra mile.
Reply from Honor Keatley, Managing Director at Devonshire House and Devonshire Lodge Care HomeMany thanks for submitting your review. The team is fantastic across Devonshire House and Lodge and as you say, do go that extra mile to make a difference to the people they care for.
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Review from S P (Daughter of Resident) published on 16 February 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good.
Reply from Honor Keatley, Managing Director at Devonshire House and Devonshire Lodge Care HomeMany thanks for submitting your review. It's great to see that you rated the home so well. Thank you.
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Review from K M (Son of Resident) published on 11 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with what I have seen.
Reply from Honor Keatley, Managing Director at Devonshire House and Devonshire Lodge Care HomeThank you for taking the time to submit a review. It's great to know that you are very happy.
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Review from Graham W (Son of Resident) published on 10 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum receives excellent care and enjoys the activities. The staff are all helpful and look after mum very well.
Reply from Honor Keatley, Managing Director at Devonshire House and Devonshire Lodge Care HomeMany thanks for taking the time to submit a review. It's really great for the team to get such positive feedback. I'm glad you feel your mum is looked after very well.
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Review from P B (Son of Resident) published on 9 February 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
I've only been into the home twice since March due to Covid restrictions so marking the home was difficult.
Since early last year, I've only been able to visit "in person" 4 times. The last two visits have been with us opposite sides of a full-height plastic screen.
The 1st visit of this type was
not good as we couldn't hear each other, the 2nd was better as the home had purchased a 2-way baby monitor but it was still not a good experience.
One of the activities ladies has kept us in touch by using her own phone to enable us to use WhatsApp, but I long for the day I am able to visit in person and be in the same room together which, and rightly so, I'm unable to do now.
Government propaganda showing people visiting their relatives in person in care homes is cruel and thoughtless when the reality is that it is NOT possible and is unlikely to be for some time yet.
The care home is doing a good job of keeping residents alive but the situation is taking its toll mentally on residents and relatives.
Reply from Honor Keatley, Managing Director at Devonshire House and Devonshire Lodge Care HomeThank you very much for your feedback. We completely understand what a difficult situation this is for our residents and also their loved ones as many of us are also experiencing the same thing first hand. I will ask the home to review how the monitor is working or if there is something else we could put in, in its place. Nothing is as good as being able to hug your loved one but we must follow National and Local Government guidance in order to keep everyone as safe as possible.
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Review from J T (Daughter of Resident) published on 4 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Conservatory visit with my dad today through glass screen. They were ready when I arrived went to fetch dad. Comfortable and warm conservatory. Dad always confused but glad to see me. (Only seen three times since March 2020). Upset when leaving but hopefully this time will be back in two weeks. Would
like to do test so I can hold his hand soon.
Reply from Honor Keatley, Managing Director at Devonshire House and Devonshire Lodge Care HomeMany thanks for writing a review. It must mean a lot to be able to see your dad and it will be wonderful when you can once again hold his hand safely.
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Review from A B (Daughter of Resident) published on 4 February 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good standard of accommodation and friendly helpful staff.
Reply from Honor Keatley, Managing Director at Devonshire House and Devonshire Lodge Care HomeThank you for your review, it's great that you seem pleased and the team members are friendly and helpful.
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Review from S T (Daughter of Resident) published on 28 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care from the staff is outstanding! They are angels how they care for my mum especially with the extra extreme circumstances with covid.
Reply from Honor Keatley, Managing Director at Devonshire House and Devonshire Lodge Care HomeThank you for taking the time to write this review. It is wonderful that you have recognised our very special team.
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Review from Catherine A (Daughter of Resident) published on 26 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother went into Devonshire House for respite as I had hip surgery in October and became a permanent resident because I very quickly realised that the staff were able to do so much more for her dementia.
The staff are so very caring and, during these times of covid, are doing everything they can
to make sure that I am not worrying about her.
I had my first window visit with her today and could see for myself how much the staff love her and care for her and for that I say a very big thank you.
Reply from Honor Keatley, Managing Director at Devonshire House and Devonshire Lodge Care HomeThank you so much for your wonderful review. I am so happy you have been able to have a window visit. It's so good for the team to know what a difference they make, not only to your mum but also in giving you that reassurance.
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Review from K A (Daughter of Resident) published on 16 November 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum went to Devonshire House in May 2020 during the testing and stressful lockdown time for families and staff. The team at Devonshire House have welcomed Mum with care and sensitivity during these difficult times. Mum appears to be settled and doing well in the home. The staff make the time to assist
the family to do regular video chats with Mum, which we all know is so vital while we are all in lockdown. Thank goodness Devonshire House is a real home for Mum that seeks to look after her dementia needs. They are a credit to the care home system.
Reply from Honor Keatley, Managing Director at Devonshire House and Devonshire Lodge Care HomeWhat a wonderful review; thank you for taking the time to write it. It's great to read that your mum is so settled.
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Review from Nadyne E (Daughter of Resident) published on 22 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Devonshire House for two years and we have been very pleased with the levels of care and very impressed with the standards of cleanliness and individual attention. The staff are always kind, attentive and helpful and give mum the personal touch. Mum has very complex physical and mental
difficulties and we feel that they not only understand her but go out of their way to accommodate her needs and make her everyday experience as positive as possible. We are so grateful for this care and just want to say a huge thank you to Rachel and the whole team at Devonshire.
Reply from Honor Keatley, Managing Director at Devonshire House and Devonshire Lodge Care HomeMany thanks for taking the time to write this lovely review. It's great for the team to see what a difference they make not only to their residents but also the wider families.
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Review from Sarah R (Daughter of Resident) published on 18 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been in the nursing dementia part of Devonshire House since the beginning of 2020. Despite recent news about nursing homes and Covid 19, I actually feel so relieved that my father is now a resident at Devonshire rather than having care at home. The team are being so careful about hygiene,
infection control and social distancing. It is much harder for nursing staff and activities coordinators with lockdown as the wide range of external activity providers are currently unable to come in. The staff are doing a wonderful job to provide a wide variety of interesting activities themselves. My father enjoys physical activities with balls, or games, such as dominoes, pamper sessions, ensure residents feel cared for, but also look smart with hair cut and nails manicured. We have just started group video calls and myself and my sisters can have a catch up with Dad and the staff, the social media pages also have exciting insights into residents days and the staff’s sense of fun.
Reply from Honor Keatley, Managing Director at Devonshire House and Devonshire Lodge Care HomeWhat a lovely review - thank you. We are so grateful for the technology that enables residents and their loved ones to stay in touch. Thank you also for acknowledging what a great job the team are doing.
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Review from Diana J (Daughter of Resident) published on 6 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very friendly and welcoming environment. Carers and nurses are professional, patient and go 'above and beyond' to ensure care is individualised to meet Mum's needs; this even includes giving her the odd glass of wine in the evenings, which she thoroughly enjoys.
Residents are kept stimulated with
singers/entertainment, and always appear happy; such a relief to know she is being so well cared for.
Reply from Honor Keatley, Managing Director at Devonshire House and Devonshire Lodge Care HomeMany thanks for your review - it seems as though the team really know your Mum.
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Review from Shayne K (Son of Resident) published on 5 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just like to say my mum who’s a resident is being well looked after by the staff and one care lady, in particular, has kindly used her own mobile phone to allow me to video call my mum. A very kind caring lady, so thank you to her.
Reply from Honor Keatley, Managing Director at Devonshire House and Devonshire Lodge Care HomeMany thanks for taking the time to write a review. It's great to see that you have managed to 'see' your mother albeit virtually.
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Review from Sandra D (Daughter of Resident) published on 8 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
During this period of the COVID-19 pandemic, it is so reassuring to know that my stepfather is being so well cared for. I live over 320 miles away so the social media posts showing dad so well and happy have been great. I must say a specific thank you to the activities clearer for all of her hard
work and especially for enabling video calls. To know dad is so well cared for removes anxieties for the family at this difficult time. Thank you to all the team.
Reply from Honor Keatley, Managing Director at Devonshire House and Devonshire Lodge Care HomeMany thanks for your review. It is wonderful to see how homes have been creative in not only keeping the spirits up of residents and themselves but also how they have been sharing that with the wider world.
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Current Review Score: 9.7 (9.665)

Overview of Review Score

The Review Score of 9.7 (9.665) out of 10 for Devonshire House and Devonshire Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.665 for Devonshire House and Devonshire Lodge Care Home is calculated as follows: ( (236 Excellents x 5) + (60 Goods x 4) + (16 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 316 Ratings = 4.665
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Devonshire House and Devonshire Lodge Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Jul 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (3)

Melanie

Melanie Isherwood

Job Title: Registered Home Manager Joined: 2024

Hi, my name is Mel. I am the Registered Home Manager at Devonshire House & Lodge Care Home.


I bring over 30 years of Health and Social Care experience into my role at Devonshire House & Lodge Care Home.


This includes running a variety of health and social care care services within charities, private organisations, and local authorities.


Leading Devonshire House and Lodge as the Registered Home Manager is a privilege, working alongside the most caring, compassionate, vibrant team, all of whom provide the absolute for the amazing people who reside at the home, a team who share my own passion for the highest quality care.


Outside of my role, I enjoy spending time with my family and friends. My hobbies include crafting and cooking.

Rachel

Rachel Crimp

Job Title: Clinical Lead

Hi, my name is Rachel. I am the Clinical Lead at Devonshire House & Lodge Care Home.

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Lynda Tidy

Job Title: Administrator

Hi, my name is Lynda, and I am the Administrator here at Devonshire House and Devonshire Lodge Care Home

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