Devonshire House and Devonshire Lodge Care Home

Woolwell Road, Woolwell, Plymouth PL6 7JW
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9.7 104 Reviews
  • Devonshire House and Devonshire Lodge Care Home, Plymouth
Devonshire House and Lodge Care Home is located to the north of Plymouth, on the edge of Dartmoor. The home is convenient for shops, amenities and public transport. The local shopping centre is just five minutes away.

This is a purpose built care home providing nursing and social care for older people who are physically frail, and older people who have mental health needs such as Alzheimer's disease.

Accommodation is provided in single occupancy rooms, with some rooms having en-suite facilities.

The home has several lounges for relaxation and separate dining rooms, where residents can enjoy the company of others at meal times. Residents are served traditional home cooked food using fresh produce with a daily menu choice.

Regular visits are made to the home by an experienced hair stylist, a physiotherapist and a qualified chiropodist.

Residents are welcome to join in the varied programme of activities that also take place in the home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 77 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1100
  • Self-Funded Residential Dementia Care: from £1200
  • Self-Funded Nursing Care: from £1300
  • Self-Funded Nursing Dementia Care: from £1350

Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.


Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.

These prices are only a guideline, please contact Devonshire House and Devonshire Lodge Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Melanie Isherwood (Registered Home Manager)

Local Authority / Social Services

Admission Criteria

  • All admissions will have a pre-admission assessment.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (77)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (18)

Visiting

  • Contact with relatives and friends is fundamental to the resident’s health and well-being and visits are encouraged.


    No restrictions or booking requirements to visit Devonshire House & Devonshire Lodge Care Home; however, they ask visitors to not come during ‘protected mealtimes’ unless is a part of the essential caregiver role.

Parking

  • Devonshire House & Devonshire Lodge Care Home has a private car park, including disabled parking bays, for people visiting the Home. There is no charge to use the cark park. Also limited parking on the road adjacent to the home.

Devonshire House and Devonshire Lodge Care Home Reviews (104)

9.7

Devonshire House and Devonshire Lodge Care Home has a Review Score of 9.7 (9.691) out of 10, based on 20 reviews in the last 2 years.
Over all time Devonshire House and Devonshire Lodge Care Home has 104 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Devonshire House and Devonshire Lodge Care Home
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Total of 104, showing 61-80
Review from A T (Friend of Resident) published on 12 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend was admitted from hospital. Warm, caring staff, clean room and corridors, lots of tender loving care. Good management and activities. I was well pleased with her care and some staff going the extra mile- often working overtime. Thank you.
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Review from Sara S (Daughter of Resident) published on 6 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is amazing, friendly staff who will go out of their way to help, whether it's mum or myself. The home is very clean. Value for money and activities are great so mum can get involved and she can interact with people.
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Review from K M (Son of Resident) published on 1 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was put into Devonshire House after a series of hospital visits lasting from 1 week to 5 weeks. She is being cared for in the best way. Her health has improved due to staff ensuring she is eating and drinking well and her meds are being taken care of. Also, the extra bits of care as social interaction
are taken care of. All staff going that extra mile.
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Review from Teresa B (Daughter of Resident) published on 5 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are very caring and patient. They treat Mum with respect even when nowadays she can be quite trying.
Reply from Honor Keatley, Managing Director at Devonshire House and Devonshire Lodge Care Home

Many thanks for taking the time to write a review. It's great for the team to feel appreciated.

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Review from N M (Sister of Resident) published on 25 February 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My sister has only been there for 3 days but I have been impressed with the care and attention she has already been given.
From our first visit, we have witnessed a calm, clean and very caring environment with happy staff who genuinely care for their residents. After a lengthy hospital stay my sister
needed a lot of attention and reassurance which she was immediately given, this has enabled her to already make progress with her mobility and environment awareness.
Experienced and dynamic staff have encouraged my sister to be more active. All our concerns as family members have been addressed swiftly and efficiently. We are always made to feel welcome and really well looked after ourselves, as family members.
The management team seem to be making many positive changes including in the garden which will look stunning in the summer with a new pond, a mini butterfly farm and numerous patio areas. We are just so grateful to the manager and the activities coordinator and all the staff who are all so kind and caring.
Reply from Alison Foreman, Commercial Director at Devonshire House and Devonshire Lodge Care Home

Thank you for your great review, your kind words are much appreciated. Being able to write such a review after a relatively short stay at the home is a testament to how much of an impact the dedicated staff team can have on a residents daily life. They are a super team with great leadership and they continue to do the very best they can to ensure that new residents become 'part of the family' very quickly. As for the garden, that is going to be 'second to none' in the whole of the southwest!! Kind regards

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Review from Janet M (Wife of Resident) published on 18 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am totally satisfied with the care that my husband receives at this moment in time. I find the staff have a good working relationship. I have no issues in this respect if I have any issues they will be sorted very quickly. I can't fault them, they do a very good job and I would recommend Devonshire
House to anyone who needs their loved ones to be happy also the gardens are looking great, a lot of work is going into making things nice for everyone.
Reply from Alison Foreman, Commercial Director at Devonshire House and Devonshire Lodge Care Home

Thank you for reviewing our home. The whole team work so hard to ensure that all residents receive the very best of care and we are so appreciative of your recommendation. The gardens are undergoing a beautiful makeover, keep watching, there are more surprises in store!! Kind regards

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Review from Karen H (Daughter of Resident) published on 22 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mother came here she has improved, in weight and interacting with staff and activities. I feel that she is well looked after and above all she is safe. I would recommend this home to anybody who needs the care and support, like my mother needed 24/7, the staff and management are really caring
people. 10/10 Thank you to all, great job.
Reply from Alison Foreman, Commercial Director at Devonshire House and Devonshire Lodge Care Home

Thank you very much for taking the time and trouble to review our home. Your comments will give a real 'boost' to the team, as all work so hard to deliver excellent care to all residents. Kind regards.

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Review from Jeanette S (Sister of Resident) published on 17 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is lovely, the staff I have dealt with are very efficient and I feel very comfortable around them. My brother is also happy with the staff although he is not a permanent resident until he's a bit better.
Reply from Alison Foreman, Commercial Director at Devonshire House and Devonshire Lodge Care Home

Thank you very much for your review. The team work very hard to ensure that everyone is settled and happy! Kind regards.

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Review from Ivy W (Friend of Resident) published on 2 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are always welcomed by friendly staff who are always in attendance with patients.
We are included with cups of tea and nothing seems too much trouble.
We think this is a lovely home as we have been to several visiting different friends.
Reply from Alison Foreman, Commercial Director at Devonshire House and Devonshire Lodge Care Home

Many thanks for this great review, it is much appreciated. Kind regards.

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Review from Jeanette N (Daughter of Resident) published on 21 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law moved into the Lodge after a hospital stay and as her previous careers at home I had some reservations moving her to a home. Devonshire made my mum and her family very welcomed. The staff are kind, caring and very patient. Mum was made to feel safe, reassured, as well as her family
members. Staff are very informative and keeps myself and husband up to date with anything that has occurred. I can’t thank everyone at Devonshire enough, nothing is too much trouble and they ensure Mum is happy, safe and treated with respect and dignity.
Reply from Alison Foreman, Commercial Director at Devonshire House and Devonshire Lodge Care Home

Thank you very much for your review. The feedback you have given regarding the team at Devonshire is heartwarming, they do try their very best to give excellent care and support. I am sure that your comments will do much to reassure those looking for care that Devonshire House and Lodge that it is worth considering as a 'place to call home'. Kind regards

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Review from Bernard S (Son of Resident) published on 13 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been unwell for about 6 months and has been moved around a lot between hospital and care homes. I am so pleased she is so settled now. The staff are always friendly and polite, they are very caring and informative. I have already recommended this home to a few of my clients for their elderly
parents. What more can a son ask for? My mum seems happy and relaxed. Thank you to everyone involved with my mums care.
Reply from Alison Foreman, Commercial Director at Devonshire House and Devonshire Lodge Care Home

Thank you very much for taking the time and trouble to review the care and services at Devonshire House. Your kind words and comments will do much to ensure that others searching for care might consider this home for their loved ones. Thanks also to the team at Devonshire who do a great job! Kind regards

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Review from Stephen L (Son of Resident) published on 26 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Peace of mind!
Devonshire House are taking exceptional care of my Mum. I know that she is in safe hands and I sleep so much better knowing that. I cannot praise the standard of care and personal attention highly enough. Wonderful!
Reply from Alison Foreman, Commercial Director at Devonshire House and Devonshire Lodge Care Home

Thank you for your wonderful review, it is much appreciated. Kind regards

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Review from M H (Daughter of Resident) published on 17 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Beautiful grounds, clean and quiet area.
Lovely rooms and gardens.
Staff are always extremely friendly and encourage inclusion.
I feel secure that my mum is being well cared for and have no concerns whatsoever.
More importantly is that mum is happy and settled.
Would not hesitate to recommend.
Reply from Alison Foreman, Commercial Director at Devonshire House and Devonshire Lodge Care Home

Thank you for your review. Kind regards.

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Review from S T (Daughter of Resident) published on 17 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent facility.
My father is very happy and settled.
Staff are attentive and caring - nothing is too much trouble.
Very friendly atmosphere.
Reply from Alison Foreman, Commercial Director at Devonshire House and Devonshire Lodge Care Home

Thank you for taking the time and trouble to post a review. Your feedback will certainly give confidence to others who are searching for care. Kind regards

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Review from Sandie F (Daughter of Resident) published on 17 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has had fantastic care and support from all the staff, all residents are treated with respect and dignity.
The meals are fabulous and all diets can be accommodated, nothing is a problem to the staff.
Mum is very happy here, she is well looked after, nursed and cared for by lovely people.
Will
definitely recommend.
Reply from Alison Foreman, Commercial Director at Devonshire House and Devonshire Lodge Care Home

Thank you very much for your review and recommendation. It is really pleasing to have the team who care for our residents commended in this way, everyone works so hard to deliver the best of care. Kind regards

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Review from Janet W (Daughter of Resident) published on 25 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been at Devonshire House for 4 weeks now, and we are very pleased with how well he has settled in. He is always treated with respect, care and friendliness; and we feel that this has really helped him to cope with the move, as he has Alzheimer's and is often confused. His room is clean,
bright and welcoming and his clothes are laundered regularly and well. Dad can often be reluctant to accept personal care, but the staff have been brilliant at coaxing him to co-operate. When we visit, staff are always aware of where he is; and bring us up-to-date on how he has been, each day.


We are very pleased that Dad is so well cared for in such a pleasant and safe environment.

Reply from Alison Foreman, Commercial Director at Devonshire House and Devonshire Lodge Care Home

Thank you for taking the trouble to review Devonshire House. So glad to hear that your Dad is settling in and you are pleased with all aspects of his care and the home services. Don't forget, the Home Managers door is always open to family members. Kind regards.

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Review from Kay R (Daughter of Resident) published on 24 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad moved into Devonshire House in April after a spell in hospital.
The staff were happy to show us around beforehand and answer all of our questions.
Dad has settled in very quickly and seems perfectly content.
I am sure that this is due to the sympathetic care that he has received from all staff.
I
am very impressed that each time I visit Dad a member of staff brings me up to date on how he has been.
Reply from Alison Foreman, Commercial Director at Devonshire House and Devonshire Lodge Care Home

Thank you for sharing your own experience of moving your father to Devonshire House for his care. The team work so hard, thank you for recognising their kindness. Kind regards

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Review from R B (Daughter of Resident) published on 24 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic carers, nurses, admin and management team. Not only do they care for Mum but they also care for us as a family.
Reply from Alison Foreman, Commercial Director at Devonshire House and Devonshire Lodge Care Home

This is a 'heartwarming' review and very much appreciated, thank you and kind regards.

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Review from J J (Daughter of Resident) published on 30 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care the staff have given my mother has been over and above anything I could have ever expected. My mother is treated with affection and respect. The relaxed and caring manner of those helping with her daily needs has given my mother a genuinely good quality of life, in what is surely the most difficult
of circumstances. As a family we are truly grateful.
Reply from Alison Foreman, Commercial Director at Devonshire House and Devonshire Lodge Care Home

Thank you for your wonderful review of Devonshire House. The team work so hard to ensure that every resident is well cared for and to have that recognised will really boost their morale. Kind regards.

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Review from J F (Daughter of Resident) published on 30 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff were extremely welcoming when we went to look around.
Very caring extremely friendly. Mum was admitted from hospital very caring understanding staff both day a night shifts.
Goods vibes about Devonshire, clean, spacious, bright no smells. Excellent care is given to mum being well looked
after with very professional staff who met my mother's needs and well being.
Good food plenty of activities loads of social interaction outings available encouraged to be as independent as possible. I feel confident to leave mother in their care and know she will be safe.
Reply from Alison Foreman, Commercial Director at Devonshire House and Devonshire Lodge Care Home

Thanks for giving such a positive review of Devonshire House Care Home. Your recommendation will do much to reassure those who are considering this home for a loved one. Kind regards

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Current Review Score: 9.7 (9.691)

Overview of Review Score

The Review Score of 9.7 (9.691) out of 10 for Devonshire House and Devonshire Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.691 for Devonshire House and Devonshire Lodge Care Home is calculated as follows: ( (181 Excellents x 5) + (41 Goods x 4) + (11 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 236 Ratings = 4.691
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Devonshire House and Devonshire Lodge Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Jul 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (2)

Melanie

Melanie Isherwood

Job Title: Registered Home Manager Joined: 2024

Hi, my name is Mel. I am the Registered Home Manager at Devonshire House & Lodge Care Home.


I bring over 30 years of Health and Social Care experience into my role at Devonshire House & Lodge Care Home.


This includes running a variety of health and social care care services within charities, private organisations, and local authorities.


Leading Devonshire House and Lodge as the Registered Home Manager is a privilege, working alongside the most caring, compassionate, vibrant team, all of whom provide the absolute for the amazing people who reside at the home, a team who share my own passion for the highest quality care.


Outside of my role, I enjoy spending time with my family and friends. My hobbies include crafting and cooking.

Rachel

Rachel Crimp

Job Title: Clinical Lead

Hi, my name is Rachel. I am the Clinical Lead at Devonshire House & Lodge Care Home.

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