Devonshire House and Devonshire Lodge Care Home

Woolwell Road, Woolwell, Plymouth PL6 7JW
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9.8 103 Reviews
  • Devonshire House and Devonshire Lodge Care Home, Plymouth
Devonshire House and Lodge Care Home is located to the north of Plymouth, on the edge of Dartmoor. The home is convenient for shops, amenities and public transport. The local shopping centre is just five minutes away.

This is a purpose built care home providing nursing and social care for older people who are physically frail, and older people who have mental health needs such as Alzheimer's disease.

Accommodation is provided in single occupancy rooms, with some rooms having en-suite facilities.

The home has several lounges for relaxation and separate dining rooms, where residents can enjoy the company of others at meal times. Residents are served traditional home cooked food using fresh produce with a daily menu choice.

Regular visits are made to the home by an experienced hair stylist, a physiotherapist and a qualified chiropodist.

Residents are welcome to join in the varied programme of activities that also take place in the home.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 77 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1100
  • Self-Funded Residential Dementia Care: from £1200
  • Self-Funded Nursing Care: from £1300
  • Self-Funded Nursing Dementia Care: from £1350

Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.


Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.

These prices are only a guideline, please contact Devonshire House and Devonshire Lodge Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Melanie Isherwood (Registered Home Manager)

Local Authority / Social Services

Admission Criteria

  • All admissions will have a pre-admission assessment.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (77)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (18)

Visiting

  • Contact with relatives and friends is fundamental to the resident’s health and well-being and visits are encouraged.


    No restrictions or booking requirements to visit Devonshire House & Devonshire Lodge Care Home; however, they ask visitors to not come during ‘protected mealtimes’ unless is a part of the essential caregiver role.

Parking

  • Devonshire House & Devonshire Lodge Care Home has a private car park, including disabled parking bays, for people visiting the Home. There is no charge to use the cark park. Also limited parking on the road adjacent to the home.

Devonshire House and Devonshire Lodge Care Home Reviews (103)

Total of 103, showing 81-100
9.8

Devonshire House and Devonshire Lodge Care Home has a Review Score of 9.8 (9.797) out of 10, based on 20 reviews in the last 2 years. Over all time Devonshire House and Devonshire Lodge Care Home has 103 reviews.

Overall Experience

  • 71
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Date Published

103
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Review from Caroline E (Daughter of Resident) published on 9 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been a resident at Devonshire House and Lodge since January 2017. Dad's care has been excellent and he is very happy living there. Dad has joined in many of the daily activities provided for the residents. The new manager and the staff are welcoming and caring towards the residents and relatives
and have been a great support to me in the last few weeks as dad's health has deteriorated. Communication regarding his care has been good and I feel dad is safe and well looked after.

Reply from Alison Foreman, Commercial Director at Devonshire House and Devonshire Lodge Care Home

Thank you very much for submitting such a positive review about Devonshire House and Lodge Care Home. The staff team work so hard to ensure that our residents are well cared for and to have this recognised by relative and residents will do much to prove that they are doing a great job. Kind regards

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Review from Peter K (Son-in-law of Resident) published on 29 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled in here very well and is the happiest we have seen her in a long time. All the staff are wonderful and nothing is too much trouble for them. A welcoming and friendly home, we are always offered a hot drink when we arrive and the manageress is never too busy to answer any queries we have
regarding mums' care.

Reply from Alison Foreman, Commercial Director at Devonshire House and Devonshire Lodge Care Home

Many thanks for your review of our home. Your positive feedback will do much to reassure those searching for care that Devonshire House is well worth considering as a 'forever home' for their loved one. Such testimonies of resident and resident experience speaks volumes. Thank you for taking the trouble. Kind regards

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Review from Russell W (Son of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at the care home since November 2016and I often worry about her but each time I visit (several times a week) I see the care your staff have for the residents and though often very busy, always find time to answer your questions or do the little things. Also, this all being new to
the family, they always have helpful advice and we have always been offered support when needed.

Reply from Alison Foreman, Commercial Director at Devonshire House and Devonshire Lodge Care Home

Thank you for your review. It is reassuring to see that care and support at the home is recognised by you as being of a high standard. This will do much to reassure those who are reviewing the site looking for a care home for their loved one. Kind regards

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Review from Guy L (Friend of Resident) published on 28 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Devonshire House staff have shown great care and respect for my friend, who has been in the home since May 2016.
The care has been excellent and staff have been responsive, respectful and very friendly.
Thanks to you all.

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Review from KatKit S (Daughter of Resident) published on 6 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The unit my mother lives in is formerly run by Tor 1 unit manager. The unit manager (in my family's opinion) cannot be "praised" highly enough. Not only is she very efficient, she connects wonderfully with all residents. She is a credit to this residential home. It is with her kindness that my mother
has settled into her new environment with relative ease. Most of the other staff are wonderful too. The ladies in Ro3 have lovely personalities and great abilities in communicating with dementia sufferers - which is very important. Great staff maketh a great business. Please value them.

Reply from Alison Foreman, Business Development Manager at Devonshire House and Devonshire Lodge Care Home

Thank you so much for reviewing the care and services at Devonshire House. Our staff team will be overjoyed to know that their hard word and dedication has been recognised! It will also give other family members searching for care a real picture of how care is delivered in the home. Kind Regards

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Review from Cyril (Husband of Resident) published on 29 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Still awaiting assessment.

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Review from Peter R (Son of Resident) published on 6 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Visited on several occasions to find drinks had solidified with thickner so much so unable to drink. No replacement offered. Clothes misplaced even though clearly marked. Why dad had a woman's blouse I really don't know!
Being moved from a spacious room with en-suite wet room to a room a third of the
size with toilet and hand basin that dad is unable to use due to mobility. When our concerns were made to the manager, her response was "speak to the owners" who have no idea of my dads needs!

Reply from Alison Foreman, Business Development Manager at Devonshire House and Devonshire Lodge Care Home

It is unfortunate that when Harbour Healthcare recently became the provider for the home, some immediate decisions had to be made to ensure the resident's well-being and to secure the long-term future of the home. Recruitment and training of staff was a high priority, as was the introduction of policies and procedures to put in place recognised best practice in the care sector. You have given some examples of the poor standards which were acceptable in the home in the past. As explained to you by the Regional Manager, this all-encompassing review of services and resident care necessitated some residents moving rooms to ensure that their needs could be met in the appropriate areas of the home with the appropriate staff teams.
The room moves were not without thought, families were contacted with the opportunity to discuss the plans and all rooms to which people moved were freshly decorated prior to moving in. As you highlight, due to the design of the home, room sizes vary but in the defence of the home, fee levels paid by yourself and other families have reflected this and rightly so.
So our apologies again that a room move had to happen, but it was necessary on this occasion, solely for the sake of care provision, your father's care is first and foremost in our considerations and we will never compromise on this. I am sure that you agree that well-being and care of a resident is paramount and room size further down the list of priorities. Harbour Healthcare are committed to the support of the staff team and residents and with hard work and dedication we are sure the home will flourish. Changes are happening now and our residents and visitors are giving some very positive comments. Kind regards

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Review from Jan B (Wife of Resident) published on 6 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think the carers on my husband's unit do an amazing job but they are so often understaffed, which can cause problems. The food very often was bad but I can see an improvement. Laundry is horrendous - lost clothes, even when they are clearly marked and when put away the wardrobe is often full of empty
hangers. Women's clothes and other people's clothes often in the wrong rooms. I feel the carers do not always get the praise they deserve, they do a very hard job for very little reward. I also feel it is important to have consistency on this unit with staff.

Reply from Alison Foreman, Business Development Manager at Devonshire House and Devonshire Lodge Care Home

Thank you very much for sending your honest feedback for the home. As the new care provider in the home we wish to uncover all concerns and issues which relate to the care of residents, but as you rightly say above all else, our care team are to be applauded for their hard work and dedication. We will be sure to pass on your kind remarks.
As you might imagine, all aspects of the home are currently being reviewed, but most importantly in regard to your comments, we are busy recruiting and training additional team members to ensure all services for residents are lifted to an excellent standard. Please take the opportunity to review the home again in 5/6 months time so that you may be able to comment on the impact of the changes Harbour Healthcare have made in the home. Kind regards

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Review from Susanne J (Wife of Resident) published on 30 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Since new owners, lots of different staff, regularity is important when the patient has dementia most of the staff are very caring. My husband has been here for full nursing care for 8 months. We are still waiting for a suitable chair otherwise he is bed ridden. The only time he can be out of bed is
when he has a weekly bath. Please please can he have a special chair. He came from somewhere else with one he had it only for 8 weeks?

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Review from Wendy E (Cousin of Resident) published on 19 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin is getting very good care. Staff all most kind.

Reply from Alison Foreman, Business Development Manager at Devonshire House and Devonshire Lodge Care Home

Thank you very much for reviewing the home. Your comments will certainly help those who are searching for a home on behalf of their loved ones. Kind Regards

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Review from Jane J (Friend of Resident) published on 19 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

1. Flowers fresh and plants in room are not regularly tended- dead flowers in stale water.
2. Hearing aids not always in situ.
3. Not always encouraged to use the garden when weather is suitable.
4. Not always encouraged to drink.

Reply from Alison Foreman, Business Development Manager at Devonshire House and Devonshire Lodge Care Home

Thank you very much for taking the trouble to review our home. You raise some important issues and Harbour Healthcare, as new providers of care in the home since 31st May 2016, really appreciate that these resident matters are highlighted. It gives the opportunity for them to be addressed with improved resident focused staff training and adherence to best practices in resident care. We very much hope that you will review the home again in the near future to chart the progress with such matters in the home.
Kind regards

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Review from Wilma B (Sister of Resident) published on 19 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff friendly and caring. Room bright and cheerful with a nice view.

Reply from Alison Foreman, Business Development Manager at Devonshire House and Devonshire Lodge Care Home

Thank you very much for taking the time to review the home. Your feedback is valuable and we hope that now Harbour are in place as new care providers in the home, you might review the home again in a few months time and highlight the improvements you see.
We look forward to hearing from you again. Kind Regards

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Review from Carol A (Daughter of Resident) published on 6 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Bickleigh is generally a very good home. The management and care staff are friendly, kind and always approachable. Like all business these days funds are tight, therefore it seems as if some corners may have been cut. A permanent experienced chef for instance, weekend staff rarely enough, there are
many different areas in this home some better run than others. At the moment my mother has been assessed as residential, but as time has gone on her ability has diminished and she could do with more help than is sometimes available. We have requested a review which we assured will take place soon. For all this compared to many others Bickleigh still comes out on top.

Reply from Alison Foreman, Business Development Manager at Devonshire House and Devonshire Lodge Care Home

Many thanks for your honest feedback. As you will know the home has changed care providers and since 30/05/16 Harbour Healthcare have taken over the running of the home. There are many plans in place to improve the life and days of our residents and we look forward to working with you to make the necessary improvements you have highlighted. We hope that you will continue to give constructive feedback, as this will continue to drive standards upwards. Kind regards

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Review from V P (Daughter of Resident) published on 14 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are very helpful if you ask them to do something for mum its no problem, names of carers should be recognised, nurses too, supervisor is lazy. My mum has improved lovely.

Reply from Georgina Linnell, Home Manager at Devonshire House and Devonshire Lodge Care Home

Thank you for your review of Bickleigh Down - we appreciate all comments and feedback. I’m delighted to read such kind words about the service here, however I am concerned about a member of the team being seen as ‘lazy’. I can assure you that all the staff are completely dedicated to providing the best possible care. I will talk personally with you regarding this. Best wishes, Georgina Linnell.

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Review from Bill W (Son of Resident) published on 15 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Bickleigh Down is a very well run nursing home and caters for all my required needs. The staff are very professional, polite and caring. Visitors are welcome at most times of the day and if they have any questions the staff and management are only to willing to help.

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Review from R M (Husband of Resident) published on 4 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I find the staff very helpful, especially the one to one care that is provided. The general care of my wife is more than adequate. There are one or two issues I would like to point out. Firstly, there seems to be a lack of wheelchairs and secondly, I think it would be nice if my wife could be taken
out of the building from time to time.

Reply from Georgina Linnell, Home Manager at Devonshire House and Devonshire Lodge Care Home

Hello there, thank you for taking the time to review Bickleigh Down - we really appreciate all feedback and comments on the service we provide. I’m pleased that since your review we have talked further about the amount of wheelchairs here and the reasoning behind this. We’re also looking forward to getting some better weather so your Wife can get out into the garden more. Thank you again and speak soon.

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Review from Katy L (Daughter-in-law of Resident) published on 29 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A fantastic care home, my granny is well looked after. Staff are excellent and the manager and deputy are lovely. Food is lovely as well. Staff always polite and accommodating. Phone answering takes a while as bad set up but no other complaints.

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Review from S G (Friend of Resident) published on 29 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very, pleasant care home, specialising in dementia. Clearly named and parking bays on site. Welcome signs at entrance appreciated. Staff warm and friendly and helpful. Accessible sign in book and pen. Building light and attractive and smells clean. Staff recognisable with uniform, busy, but not too
busy to enquire if everything is ok and offer a hot drink. Room fresh and pleasantly decorated with attractive pictures on walls. Plentiful wardrobe, cupboard and drawer space. En-suite. Window looks out onto grounds and smart curtains. My friend is comfortable and feels safe and cared for here. He is a lifelong bachelor and extremely private person, but appreciates this helping hand and the ability to retain is dignity. Thank you

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Review from M O (Son of Resident) published on 28 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit my mother regularly and find the staff extremely helpful and friendly. She is very happy here and I would say that the cleanliness and hygiene has improved over the past 6 months. This may be because the number of staff seems to have increased. I would like to know more about what my mother
does during the week i.e. activities she joins in with as obviously I can't hear from her.

Reply from Georgina Linnell, Home Manager at Devonshire House and Devonshire Lodge Care Home

Hi Michael, thank you for your kind words about Bickleigh Down and the service we provide. I’m delighted to see you would be likely to recommend our home. I’m keen to talk further with you regarding activities - we have a dedicated activities team who provide various activities throughout the week as well as a whole calendar full of special days we celebrate throughout the year. I’ll be happy to discuss this further with you so we can keep you updated on your Mother’s participation. I’ll be in touch but thank you again for your comments. Kind regards, Georgina Linnell.

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Review from Carol (Daughter of Resident) published on 27 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at the care home have a lovely manner with the patients. In over a year visiting twice weekly I have never found anyone being negative towards patients, they are a wonderful team. My mother has been well fed and hydrated. There have been activities arranged even though the patients are difficult
to engage in these. There has only been 1 incident in the whole time, missing glasses when she went to the hairdresser that were not found. My mother died this evening, the staff were exemplary in the way they handled this.

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Current Review Score: 9.8 (9.797)

Overview of Review Score

The Review Score of 9.8 (9.797) out of 10 for Devonshire House and Devonshire Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.797 for Devonshire House and Devonshire Lodge Care Home is calculated as follows: ( (193 Excellents x 5) + (38 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 236 Ratings = 4.797

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Devonshire House and Devonshire Lodge Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Jul 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (5)

Meet the Team (2)

Melanie

Melanie Isherwood

Job Title: Registered Home Manager

Joined: 2024

Hi, my name is Mel. I am the Registered Home Manager at Devonshire House & Lodge Care Home.


I bring over 30 years of Health and Social Care experience into my role at Devonshire House & Lodge Care Home.


This includes running a variety of health and social care care services within charities, private organisations, and local authorities.


Leading Devonshire House and Lodge as the Registered Home Manager is a privilege, working alongside the most caring, compassionate, vibrant team, all of whom provide the absolute for the amazing people who reside at the home, a team who share my own passion for the highest quality care.


Outside of my role, I enjoy spending time with my family and friends. My hobbies include crafting and cooking.

Rachel

Rachel Crimp

Job Title: Clinical Lead

Hi, my name is Rachel. I am the Clinical Lead at Devonshire House & Lodge Care Home.

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