Devonshire House and Devonshire Lodge Care Home

Woolwell Road, Woolwell, Plymouth PL6 7JW
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9.7 113 Reviews
  • Devonshire House and Devonshire Lodge Care Home, Plymouth
Devonshire House and Lodge Care Home is located to the north of Plymouth, on the edge of Dartmoor. The home is convenient for shops, amenities and public transport. The local shopping centre is just five minutes away.

This is a purpose built care home providing nursing and social care for older people who are physically frail, and older people who have mental health needs such as Alzheimer's disease.

Accommodation is provided in single occupancy rooms, with some rooms having en-suite facilities.

The home has several lounges for relaxation and separate dining rooms, where residents can enjoy the company of others at meal times. Residents are served traditional home cooked food using fresh produce with a daily menu choice.

Regular visits are made to the home by an experienced hair stylist, a physiotherapist and a qualified chiropodist.

Residents are welcome to join in the varied programme of activities that also take place in the home.
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Care Provided by Devonshire House and Devonshire Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 77 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1100
  • Self-Funded Residential Dementia Care: from £1200
  • Self-Funded Nursing Care: from £1300
  • Self-Funded Nursing Dementia Care: from £1350

Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.


Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.

These prices are only a guideline, please contact Devonshire House and Devonshire Lodge Care Home to find out the exact price for your requirements.

Contact Devonshire House and Devonshire Lodge Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Devonshire House and Devonshire Lodge Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Melanie Isherwood (Registered Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (77)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (18)

Visiting

  • Contact with relatives and friends is fundamental to the resident’s health and well-being and visits are encouraged.


    No restrictions or booking requirements to visit Devonshire House & Devonshire Lodge Care Home; however, they ask visitors to not come during ‘protected mealtimes’ unless is a part of the essential caregiver role.

Parking

  • Devonshire House & Devonshire Lodge Care Home has a private car park, including disabled parking bays, for people visiting the Home. There is no charge to use the cark park. Also limited parking on the road adjacent to the home.

Devonshire House and Devonshire Lodge Care Home Reviews (113)

9.7

Devonshire House and Devonshire Lodge Care Home has a Review Score of 9.7 (9.665) out of 10, based on 27 reviews in the last 2 years.
Over all time Devonshire House and Devonshire Lodge Care Home has 113 reviews.

Overall Experience
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Date Published
  • 113
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Reviewer Connection to Devonshire House and Devonshire Lodge Care Home
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Total of 113, showing 81-100
Review from Stephen L (Son of Resident) published on 26 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Peace of mind!
Devonshire House are taking exceptional care of my Mum. I know that she is in safe hands and I sleep so much better knowing that. I cannot praise the standard of care and personal attention highly enough. Wonderful!
Reply from Alison Foreman, Commercial Director at Devonshire House and Devonshire Lodge Care HomeThank you for your wonderful review, it is much appreciated. Kind regards
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Review from M H (Daughter of Resident) published on 17 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Beautiful grounds, clean and quiet area.
Lovely rooms and gardens.
Staff are always extremely friendly and encourage inclusion.
I feel secure that my mum is being well cared for and have no concerns whatsoever.
More importantly is that mum is happy and settled.
Would not hesitate to recommend.
Reply from Alison Foreman, Commercial Director at Devonshire House and Devonshire Lodge Care HomeThank you for your review. Kind regards.
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Review from S T (Daughter of Resident) published on 17 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent facility.
My father is very happy and settled.
Staff are attentive and caring - nothing is too much trouble.
Very friendly atmosphere.
Reply from Alison Foreman, Commercial Director at Devonshire House and Devonshire Lodge Care HomeThank you for taking the time and trouble to post a review. Your feedback will certainly give confidence to others who are searching for care. Kind regards
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Review from Sandie F (Daughter of Resident) published on 17 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has had fantastic care and support from all the staff, all residents are treated with respect and dignity.
The meals are fabulous and all diets can be accommodated, nothing is a problem to the staff.
Mum is very happy here, she is well looked after, nursed and cared for by lovely people.
Will
definitely recommend.
Reply from Alison Foreman, Commercial Director at Devonshire House and Devonshire Lodge Care HomeThank you very much for your review and recommendation. It is really pleasing to have the team who care for our residents commended in this way, everyone works so hard to deliver the best of care. Kind regards
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Review from Janet W (Daughter of Resident) published on 25 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been at Devonshire House for 4 weeks now, and we are very pleased with how well he has settled in. He is always treated with respect, care and friendliness; and we feel that this has really helped him to cope with the move, as he has Alzheimer's and is often confused. His room is clean,
bright and welcoming and his clothes are laundered regularly and well. Dad can often be reluctant to accept personal care, but the staff have been brilliant at coaxing him to co-operate. When we visit, staff are always aware of where he is; and bring us up-to-date on how he has been, each day.


We are very pleased that Dad is so well cared for in such a pleasant and safe environment.

Reply from Alison Foreman, Commercial Director at Devonshire House and Devonshire Lodge Care HomeThank you for taking the trouble to review Devonshire House. So glad to hear that your Dad is settling in and you are pleased with all aspects of his care and the home services. Don't forget, the Home Managers door is always open to family members. Kind regards.
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Review from Kay R (Daughter of Resident) published on 24 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad moved into Devonshire House in April after a spell in hospital.
The staff were happy to show us around beforehand and answer all of our questions.
Dad has settled in very quickly and seems perfectly content.
I am sure that this is due to the sympathetic care that he has received from all staff.
I
am very impressed that each time I visit Dad a member of staff brings me up to date on how he has been.
Reply from Alison Foreman, Commercial Director at Devonshire House and Devonshire Lodge Care HomeThank you for sharing your own experience of moving your father to Devonshire House for his care. The team work so hard, thank you for recognising their kindness. Kind regards
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Review from R B (Daughter of Resident) published on 24 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic carers, nurses, admin and management team. Not only do they care for Mum but they also care for us as a family.
Reply from Alison Foreman, Commercial Director at Devonshire House and Devonshire Lodge Care HomeThis is a 'heartwarming' review and very much appreciated, thank you and kind regards.
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Review from J J (Daughter of Resident) published on 30 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care the staff have given my mother has been over and above anything I could have ever expected. My mother is treated with affection and respect. The relaxed and caring manner of those helping with her daily needs has given my mother a genuinely good quality of life, in what is surely the most difficult
of circumstances. As a family we are truly grateful.
Reply from Alison Foreman, Commercial Director at Devonshire House and Devonshire Lodge Care HomeThank you for your wonderful review of Devonshire House. The team work so hard to ensure that every resident is well cared for and to have that recognised will really boost their morale. Kind regards.
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Review from J F (Daughter of Resident) published on 30 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff were extremely welcoming when we went to look around.
Very caring extremely friendly. Mum was admitted from hospital very caring understanding staff both day a night shifts.
Goods vibes about Devonshire, clean, spacious, bright no smells. Excellent care is given to mum being well looked
after with very professional staff who met my mother's needs and well being.
Good food plenty of activities loads of social interaction outings available encouraged to be as independent as possible. I feel confident to leave mother in their care and know she will be safe.
Reply from Alison Foreman, Commercial Director at Devonshire House and Devonshire Lodge Care HomeThanks for giving such a positive review of Devonshire House Care Home. Your recommendation will do much to reassure those who are considering this home for a loved one. Kind regards
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Review from William N (Wife of Resident) published on 23 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife has been in Devonshire House over 2 years.
The staff are excellent and very caring.
Reply from Alison Foreman, Commercial Director at Devonshire House and Devonshire Lodge Care HomeMany thanks for taking the time and trouble to review Devonshire House and Lodge. The care team work very hard to ensure that all of our residents are well cared for and when this is recognised by families and friends it does much to boost the team's morale. Kind regards.
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Review from Caroline E (Daughter of Resident) published on 9 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been a resident at Devonshire House and Lodge since January 2017. Dad's care has been excellent and he is very happy living there. Dad has joined in many of the daily activities provided for the residents. The new manager and the staff are welcoming and caring towards the residents and relatives
and have been a great support to me in the last few weeks as dad's health has deteriorated. Communication regarding his care has been good and I feel dad is safe and well looked after.
Reply from Alison Foreman, Commercial Director at Devonshire House and Devonshire Lodge Care HomeThank you very much for submitting such a positive review about Devonshire House and Lodge Care Home. The staff team work so hard to ensure that our residents are well cared for and to have this recognised by relative and residents will do much to prove that they are doing a great job. Kind regards
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Review from Peter K (Son-in-law of Resident) published on 29 September 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has settled in here very well and is the happiest we have seen her in a long time. All the staff are wonderful and nothing is too much trouble for them. A welcoming and friendly home, we are always offered a hot drink when we arrive and the manageress is never too busy to answer any queries we have
regarding mums' care.
Reply from Alison Foreman, Commercial Director at Devonshire House and Devonshire Lodge Care HomeMany thanks for your review of our home. Your positive feedback will do much to reassure those searching for care that Devonshire House is well worth considering as a 'forever home' for their loved one. Such testimonies of resident and resident experience speaks volumes. Thank you for taking the trouble. Kind regards
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Review from Russell W (Son of Resident) published on 16 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been at the care home since November 2016and I often worry about her but each time I visit (several times a week) I see the care your staff have for the residents and though often very busy, always find time to answer your questions or do the little things. Also, this all being new to
the family, they always have helpful advice and we have always been offered support when needed.
Reply from Alison Foreman, Commercial Director at Devonshire House and Devonshire Lodge Care HomeThank you for your review. It is reassuring to see that care and support at the home is recognised by you as being of a high standard. This will do much to reassure those who are reviewing the site looking for a care home for their loved one. Kind regards
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Review from Guy L (Friend of Resident) published on 28 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Devonshire House staff have shown great care and respect for my friend, who has been in the home since May 2016.
The care has been excellent and staff have been responsive, respectful and very friendly.
Thanks to you all.
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Review from KatKit S (Daughter of Resident) published on 6 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The unit my mother lives in is formerly run by Tor 1 unit manager. The unit manager (in my family's opinion) cannot be "praised" highly enough. Not only is she very efficient, she connects wonderfully with all residents. She is a credit to this residential home. It is with her kindness that my mother
has settled into her new environment with relative ease. Most of the other staff are wonderful too. The ladies in Ro3 have lovely personalities and great abilities in communicating with dementia sufferers - which is very important. Great staff maketh a great business. Please value them.
Reply from Alison Foreman, Business Development Manager at Devonshire House and Devonshire Lodge Care HomeThank you so much for reviewing the care and services at Devonshire House. Our staff team will be overjoyed to know that their hard word and dedication has been recognised! It will also give other family members searching for care a real picture of how care is delivered in the home. Kind Regards
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Review from Cyril (Husband of Resident) published on 29 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Still awaiting assessment.
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Review from Peter R (Son of Resident) published on 6 September 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Visited on several occasions to find drinks had solidified with thickner so much so unable to drink. No replacement offered. Clothes misplaced even though clearly marked. Why dad had a woman's blouse I really don't know!
Being moved from a spacious room with en-suite wet room to a room a third of the
size with toilet and hand basin that dad is unable to use due to mobility. When our concerns were made to the manager, her response was "speak to the owners" who have no idea of my dads needs!
Reply from Alison Foreman, Business Development Manager at Devonshire House and Devonshire Lodge Care HomeIt is unfortunate that when Harbour Healthcare recently became the provider for the home, some immediate decisions had to be made to ensure the resident's well-being and to secure the long-term future of the home. Recruitment and training of staff was a high priority, as was the introduction of policies and procedures to put in place recognised best practice in the care sector. You have given some examples of the poor standards which were acceptable in the home in the past. As explained to you by the Regional Manager, this all-encompassing review of services and resident care necessitated some residents moving rooms to ensure that their needs could be met in the appropriate areas of the home with the appropriate staff teams.
The room moves were not without thought, families were contacted with the opportunity to discuss the plans and all rooms to which people moved were freshly decorated prior to moving in. As you highlight, due to the design of the home, room sizes vary but in the defence of the home, fee levels paid by yourself and other families have reflected this and rightly so.
So our apologies again that a room move had to happen, but it was necessary on this occasion, solely for the sake of care provision, your father's care is first and foremost in our considerations and we will never compromise on this. I am sure that you agree that well-being and care of a resident is paramount and room size further down the list of priorities. Harbour Healthcare are committed to the support of the staff team and residents and with hard work and dedication we are sure the home will flourish. Changes are happening now and our residents and visitors are giving some very positive comments. Kind regards
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Review from Jan B (Wife of Resident) published on 6 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I think the carers on my husband's unit do an amazing job but they are so often understaffed, which can cause problems. The food very often was bad but I can see an improvement. Laundry is horrendous - lost clothes, even when they are clearly marked and when put away the wardrobe is often full of empty
hangers. Women's clothes and other people's clothes often in the wrong rooms. I feel the carers do not always get the praise they deserve, they do a very hard job for very little reward. I also feel it is important to have consistency on this unit with staff.
Reply from Alison Foreman, Business Development Manager at Devonshire House and Devonshire Lodge Care HomeThank you very much for sending your honest feedback for the home. As the new care provider in the home we wish to uncover all concerns and issues which relate to the care of residents, but as you rightly say above all else, our care team are to be applauded for their hard work and dedication. We will be sure to pass on your kind remarks.
As you might imagine, all aspects of the home are currently being reviewed, but most importantly in regard to your comments, we are busy recruiting and training additional team members to ensure all services for residents are lifted to an excellent standard. Please take the opportunity to review the home again in 5/6 months time so that you may be able to comment on the impact of the changes Harbour Healthcare have made in the home. Kind regards
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Review from Susanne J (Wife of Resident) published on 30 August 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Since new owners, lots of different staff, regularity is important when the patient has dementia most of the staff are very caring. My husband has been here for full nursing care for 8 months. We are still waiting for a suitable chair otherwise he is bed ridden. The only time he can be out of bed is
when he has a weekly bath. Please please can he have a special chair. He came from somewhere else with one he had it only for 8 weeks?
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Review from Wendy E (Cousin of Resident) published on 19 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My cousin is getting very good care. Staff all most kind.
Reply from Alison Foreman, Business Development Manager at Devonshire House and Devonshire Lodge Care HomeThank you very much for reviewing the home. Your comments will certainly help those who are searching for a home on behalf of their loved ones. Kind Regards
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Current Review Score: 9.7 (9.665)

Overview of Review Score

The Review Score of 9.7 (9.665) out of 10 for Devonshire House and Devonshire Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.665 for Devonshire House and Devonshire Lodge Care Home is calculated as follows: ( (236 Excellents x 5) + (60 Goods x 4) + (16 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 316 Ratings = 4.665
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Devonshire House and Devonshire Lodge Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Jul 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (3)

Melanie

Melanie Isherwood

Job Title: Registered Home Manager Joined: 2024

Hi, my name is Mel. I am the Registered Home Manager at Devonshire House & Lodge Care Home.


I bring over 30 years of Health and Social Care experience into my role at Devonshire House & Lodge Care Home.


This includes running a variety of health and social care care services within charities, private organisations, and local authorities.


Leading Devonshire House and Lodge as the Registered Home Manager is a privilege, working alongside the most caring, compassionate, vibrant team, all of whom provide the absolute for the amazing people who reside at the home, a team who share my own passion for the highest quality care.


Outside of my role, I enjoy spending time with my family and friends. My hobbies include crafting and cooking.

Rachel

Rachel Crimp

Job Title: Clinical Lead

Hi, my name is Rachel. I am the Clinical Lead at Devonshire House & Lodge Care Home.

No image found

Lynda Tidy

Job Title: Administrator

Hi, my name is Lynda, and I am the Administrator here at Devonshire House and Devonshire Lodge Care Home

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