Devonshire House and Devonshire Lodge Care Home

Woolwell Road, Woolwell, Plymouth PL6 7JW
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9.6 106 Reviews
  • Devonshire House and Devonshire Lodge Care Home, Plymouth
Devonshire House and Lodge Care Home is located to the north of Plymouth, on the edge of Dartmoor. The home is convenient for shops, amenities and public transport. The local shopping centre is just five minutes away.

This is a purpose built care home providing nursing and social care for older people who are physically frail, and older people who have mental health needs such as Alzheimer's disease.

Accommodation is provided in single occupancy rooms, with some rooms having en-suite facilities.

The home has several lounges for relaxation and separate dining rooms, where residents can enjoy the company of others at meal times. Residents are served traditional home cooked food using fresh produce with a daily menu choice.

Regular visits are made to the home by an experienced hair stylist, a physiotherapist and a qualified chiropodist.

Residents are welcome to join in the varied programme of activities that also take place in the home.
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Care Provided by Devonshire House and Devonshire Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 77 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1100
  • Self-Funded Residential Dementia Care: from £1200
  • Self-Funded Nursing Care: from £1300
  • Self-Funded Nursing Dementia Care: from £1350

Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.


Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.

These prices are only a guideline, please contact Devonshire House and Devonshire Lodge Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in Charge

  • Melanie Isherwood (Registered Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (77)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (18)

Visiting

  • Contact with relatives and friends is fundamental to the resident’s health and well-being and visits are encouraged.


    No restrictions or booking requirements to visit Devonshire House & Devonshire Lodge Care Home; however, they ask visitors to not come during ‘protected mealtimes’ unless is a part of the essential caregiver role.

Parking

  • Devonshire House & Devonshire Lodge Care Home has a private car park, including disabled parking bays, for people visiting the Home. There is no charge to use the cark park. Also limited parking on the road adjacent to the home.

Devonshire House and Devonshire Lodge Care Home Reviews (106)

9.6

Devonshire House and Devonshire Lodge Care Home has a Review Score of 9.6 (9.627) out of 10, based on 20 reviews in the last 2 years.
Over all time Devonshire House and Devonshire Lodge Care Home has 106 reviews.

Overall Experience
  • 72
  • 29
  • 5
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Date Published
  • 106
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  • 20
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Reviewer Connection to Devonshire House and Devonshire Lodge Care Home
  • 53
  • 23
  • 8
  • 4
  • 3
  • 3
  • 3
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
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Total of 106, showing 101-106
Review from S G (Friend of Resident) published on 29 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very, pleasant care home, specialising in dementia. Clearly named and parking bays on site. Welcome signs at entrance appreciated. Staff warm and friendly and helpful. Accessible sign in book and pen. Building light and attractive and smells clean. Staff recognisable with uniform, busy, but not too
busy to enquire if everything is ok and offer a hot drink. Room fresh and pleasantly decorated with attractive pictures on walls. Plentiful wardrobe, cupboard and drawer space. En-suite. Window looks out onto grounds and smart curtains. My friend is comfortable and feels safe and cared for here. He is a lifelong bachelor and extremely private person, but appreciates this helping hand and the ability to retain is dignity. Thank you
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Review from M O (Son of Resident) published on 28 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I visit my mother regularly and find the staff extremely helpful and friendly. She is very happy here and I would say that the cleanliness and hygiene has improved over the past 6 months. This may be because the number of staff seems to have increased. I would like to know more about what my mother
does during the week i.e. activities she joins in with as obviously I can't hear from her.
Reply from Georgina Linnell, Home Manager at Devonshire House and Devonshire Lodge Care Home
Hi Michael, thank you for your kind words about Bickleigh Down and the service we provide. I’m delighted to see you would be likely to recommend our home. I’m keen to talk further with you regarding…read more
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Review from Carol (Daughter of Resident) published on 27 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff at the care home have a lovely manner with the patients. In over a year visiting twice weekly I have never found anyone being negative towards patients, they are a wonderful team. My mother has been well fed and hydrated. There have been activities arranged even though the patients are difficult
to engage in these. There has only been 1 incident in the whole time, missing glasses when she went to the hairdresser that were not found. My mother died this evening, the staff were exemplary in the way they handled this.
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Review from J E (Daughter of Resident) published on 11 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother moved into Bickleigh Down Care Home in March 2012. Her care was paid for by our local council, but she was treated with care and love despite being totally reliant on staff for everything.
She spent time in hospital in May 2015 and was sent back to the home for end of life care. I cannot
praise the staff enough for their care of mum and me too during the last five weeks of her life. My one observation would be that the staff deserve a much higher pay rate.
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Review from Keith B (Son of Resident) published on 11 November 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both the management and staff cared for my mum with such love and respect. Mum had dementia and going into a care home filled me with guilt. I have to say this was relieved a lot by the way I was involved in all aspects of mums care. Mum was happy, loved chatting to all the staff and the support I received
at the end of mums life in July was so precious. The management don't hide in offices, but are part of hands on care. No member of the team was ever too busy to stop and listen to me, being on my own, having looked after mum until I burned out, they have helped me through my loneliness.
I have recommended BD to many others, and would be happy passing some of my last days there too.
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Review from Elizabeth C (Daughter of Resident) published on 21 July 2015 Submitted via Website • Report
Overall Experience 4.0 out of 5
Our father recently passed peacefully away after 18 months of palliative care at Bickleigh Down Care Home. My family can only praise the staff who cared for him, they looked after him like one of their own family. They showed him respect and treated him with dignity, always caring but very professional.
My two brothers visited him daily at varying times and were always welcomed by the friendly staff who kept them informed of our dad's condition. I live 240 miles away yet, whenever I rang the staff because I was concerned after talking to him on the telephone, they would check on him and telephone me back, no matter what time it was. It gave us peace of mind to see that he had the right support and he felt happy, safe and secure . The staff encouraged him when he needed encouragement but were understanding and showed great kindness when he became increasingly frail. There were times when we felt the staff were particularly kind and supportive to him, beyond their duty. Some of the staff were able to attend our dad's funeral and their grief at his passing was clear to see. A thank you to the staff at Bickleigh Down Care Home for caring with such gentleness and kindness.
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Current Review Score: 9.6 (9.627)

Overview of Review Score

The Review Score of 9.6 (9.627) out of 10 for Devonshire House and Devonshire Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.627 for Devonshire House and Devonshire Lodge Care Home is calculated as follows: ( (168 Excellents x 5) + (52 Goods x 4) + (13 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 236 Ratings = 4.627
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Devonshire House and Devonshire Lodge Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Jul 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (3)

Melanie

Melanie Isherwood

Job Title: Registered Home Manager Joined: 2024

Hi, my name is Mel. I am the Registered Home Manager at Devonshire House & Lodge Care Home.


I bring over 30 years of Health and Social Care experience into my role at Devonshire House & Lodge Care Home.


This includes running a variety of health and social care care services within charities, private organisations, and local authorities.


Leading Devonshire House and Lodge as the Registered Home Manager is a privilege, working alongside the most caring, compassionate, vibrant team, all of whom provide the absolute for the amazing people who reside at the home, a team who share my own passion for the highest quality care.


Outside of my role, I enjoy spending time with my family and friends. My hobbies include crafting and cooking.

Rachel

Rachel Crimp

Job Title: Clinical Lead

Hi, my name is Rachel. I am the Clinical Lead at Devonshire House & Lodge Care Home.

No image found

Lynda Tidy

Job Title: Administrator

Hi, my name is Lynda, and I am the Administrator here at Devonshire House and Devonshire Lodge Care Home

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