Devonshire House and Devonshire Lodge Care Home

Woolwell Road, Woolwell, Plymouth PL6 7JW
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9.5 117 Reviews
  • Devonshire House and Devonshire Lodge Care Home, Plymouth
Devonshire House and Lodge Care Home is located to the north of Plymouth, on the edge of Dartmoor. The home is convenient for shops, amenities and public transport. The local shopping centre is just five minutes away.

This is a purpose built care home providing nursing and social care for older people who are physically frail, and older people who have mental health needs such as Alzheimer's disease.

Accommodation is provided in single occupancy rooms, with some rooms having en-suite facilities.

The home has several lounges for relaxation and separate dining rooms, where residents can enjoy the company of others at meal times. Residents are served traditional home cooked food using fresh produce with a daily menu choice.

Regular visits are made to the home by an experienced hair stylist, a physiotherapist and a qualified chiropodist.

Residents are welcome to join in the varied programme of activities that also take place in the home.
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Care Provided by Devonshire House and Devonshire Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 77 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1250
  • Self-Funded Residential Dementia Care: from £1200
  • Self-Funded Nursing Care: from £1350
  • Self-Funded Nursing Dementia Care: from £1400

Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.


Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.

The price(s) shown are provided by the care home. Contact Devonshire House and Devonshire Lodge Care Home for full pricing details and T&Cs.

Contact Devonshire House and Devonshire Lodge Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Devonshire House and Devonshire Lodge Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Rachel Crimp (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (77)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (18)

Visiting

  • Contact with relatives and friends is fundamental to the resident’s health and well-being and visits are encouraged.


    No restrictions or booking requirements to visit Devonshire House & Devonshire Lodge Care Home; however, they ask visitors to not come during ‘protected mealtimes’ unless is a part of the essential caregiver role.

Parking

  • Devonshire House & Devonshire Lodge Care Home has a private car park, including disabled parking bays, for people visiting the Home. There is no charge to use the cark park. Also limited parking on the road adjacent to the home.

Devonshire House and Devonshire Lodge Care Home Reviews (117)

9.5

Devonshire House and Devonshire Lodge Care Home has a Review Score of 9.5 (9.525) out of 10, based on 27 reviews in the last 2 years.
Over all time Devonshire House and Devonshire Lodge Care Home has 117 reviews.

Overall Experience
  • 79
  • 32
  • 5
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  • 1
Date Published
  • 117
  • 10
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  • 27
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Reviewer Connection to Devonshire House and Devonshire Lodge Care Home
  • 58
  • 24
  • 8
  • 5
  • 4
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
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Total of 117, showing 101-117
Review from Peter R (Son of Resident) published on 6 September 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Visited on several occasions to find drinks had solidified with thickner so much so unable to drink. No replacement offered. Clothes misplaced even though clearly marked. Why dad had a woman's blouse I really don't know!
Being moved from a spacious room with en-suite wet room to a room a third of the
size with toilet and hand basin that dad is unable to use due to mobility. When our concerns were made to the manager, her response was "speak to the owners" who have no idea of my dads needs!
Reply from Alison Foreman, Business Development Manager at Devonshire House and Devonshire Lodge Care HomeIt is unfortunate that when Harbour Healthcare recently became the provider for the home, some immediate decisions had to be made to ensure the resident's well-being and to secure the long-term future of the home. Recruitment and training of staff was a high priority, as was the introduction of policies and procedures to put in place recognised best practice in the care sector. You have given some examples of the poor standards which were acceptable in the home in the past. As explained to you by the Regional Manager, this all-encompassing review of services and resident care necessitated some residents moving rooms to ensure that their needs could be met in the appropriate areas of the home with the appropriate staff teams.
The room moves were not without thought, families were contacted with the opportunity to discuss the plans and all rooms to which people moved were freshly decorated prior to moving in. As you highlight, due to the design of the home, room sizes vary but in the defence of the home, fee levels paid by yourself and other families have reflected this and rightly so.
So our apologies again that a room move had to happen, but it was necessary on this occasion, solely for the sake of care provision, your father's care is first and foremost in our considerations and we will never compromise on this. I am sure that you agree that well-being and care of a resident is paramount and room size further down the list of priorities. Harbour Healthcare are committed to the support of the staff team and residents and with hard work and dedication we are sure the home will flourish. Changes are happening now and our residents and visitors are giving some very positive comments. Kind regards
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Review from Jan B (Wife of Resident) published on 6 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I think the carers on my husband's unit do an amazing job but they are so often understaffed, which can cause problems. The food very often was bad but I can see an improvement. Laundry is horrendous - lost clothes, even when they are clearly marked and when put away the wardrobe is often full of empty
hangers. Women's clothes and other people's clothes often in the wrong rooms. I feel the carers do not always get the praise they deserve, they do a very hard job for very little reward. I also feel it is important to have consistency on this unit with staff.
Reply from Alison Foreman, Business Development Manager at Devonshire House and Devonshire Lodge Care HomeThank you very much for sending your honest feedback for the home. As the new care provider in the home we wish to uncover all concerns and issues which relate to the care of residents, but as you rightly say above all else, our care team are to be applauded for their hard work and dedication. We will be sure to pass on your kind remarks.
As you might imagine, all aspects of the home are currently being reviewed, but most importantly in regard to your comments, we are busy recruiting and training additional team members to ensure all services for residents are lifted to an excellent standard. Please take the opportunity to review the home again in 5/6 months time so that you may be able to comment on the impact of the changes Harbour Healthcare have made in the home. Kind regards
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Review from Susanne J (Wife of Resident) published on 30 August 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Since new owners, lots of different staff, regularity is important when the patient has dementia most of the staff are very caring. My husband has been here for full nursing care for 8 months. We are still waiting for a suitable chair otherwise he is bed ridden. The only time he can be out of bed is
when he has a weekly bath. Please please can he have a special chair. He came from somewhere else with one he had it only for 8 weeks?
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Review from Wendy E (Cousin of Resident) published on 19 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My cousin is getting very good care. Staff all most kind.
Reply from Alison Foreman, Business Development Manager at Devonshire House and Devonshire Lodge Care HomeThank you very much for reviewing the home. Your comments will certainly help those who are searching for a home on behalf of their loved ones. Kind Regards
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Review from Jane J (Friend of Resident) published on 19 July 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
1. Flowers fresh and plants in room are not regularly tended- dead flowers in stale water.
2. Hearing aids not always in situ.
3. Not always encouraged to use the garden when weather is suitable.
4. Not always encouraged to drink.
Reply from Alison Foreman, Business Development Manager at Devonshire House and Devonshire Lodge Care HomeThank you very much for taking the trouble to review our home. You raise some important issues and Harbour Healthcare, as new providers of care in the home since 31st May 2016, really appreciate that these resident matters are highlighted. It gives the opportunity for them to be addressed with improved resident focused staff training and adherence to best practices in resident care. We very much hope that you will review the home again in the near future to chart the progress with such matters in the home.
Kind regards
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Review from Wilma B (Sister of Resident) published on 19 July 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff friendly and caring. Room bright and cheerful with a nice view.
Reply from Alison Foreman, Business Development Manager at Devonshire House and Devonshire Lodge Care HomeThank you very much for taking the time to review the home. Your feedback is valuable and we hope that now Harbour are in place as new care providers in the home, you might review the home again in a few months time and highlight the improvements you see.
We look forward to hearing from you again. Kind Regards
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Review from Carol A (Daughter of Resident) published on 6 June 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Bickleigh is generally a very good home. The management and care staff are friendly, kind and always approachable. Like all business these days funds are tight, therefore it seems as if some corners may have been cut. A permanent experienced chef for instance, weekend staff rarely enough, there are
many different areas in this home some better run than others. At the moment my mother has been assessed as residential, but as time has gone on her ability has diminished and she could do with more help than is sometimes available. We have requested a review which we assured will take place soon. For all this compared to many others Bickleigh still comes out on top.
Reply from Alison Foreman, Business Development Manager at Devonshire House and Devonshire Lodge Care HomeMany thanks for your honest feedback. As you will know the home has changed care providers and since 30/05/16 Harbour Healthcare have taken over the running of the home. There are many plans in place to improve the life and days of our residents and we look forward to working with you to make the necessary improvements you have highlighted. We hope that you will continue to give constructive feedback, as this will continue to drive standards upwards. Kind regards
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Review from V P (Daughter of Resident) published on 14 March 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers are very helpful if you ask them to do something for mum its no problem, names of carers should be recognised, nurses too, supervisor is lazy. My mum has improved lovely.
Reply from Georgina Linnell, Home Manager at Devonshire House and Devonshire Lodge Care HomeThank you for your review of Bickleigh Down - we appreciate all comments and feedback. I’m delighted to read such kind words about the service here, however I am concerned about a member of the team being seen as ‘lazy’. I can assure you that all the staff are completely dedicated to providing the best possible care. I will talk personally with you regarding this. Best wishes, Georgina Linnell.
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Review from Bill W (Son of Resident) published on 15 February 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Bickleigh Down is a very well run nursing home and caters for all my required needs. The staff are very professional, polite and caring. Visitors are welcome at most times of the day and if they have any questions the staff and management are only to willing to help.
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Review from R M (Husband of Resident) published on 4 February 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I find the staff very helpful, especially the one to one care that is provided. The general care of my wife is more than adequate. There are one or two issues I would like to point out. Firstly, there seems to be a lack of wheelchairs and secondly, I think it would be nice if my wife could be taken
out of the building from time to time.
Reply from Georgina Linnell, Home Manager at Devonshire House and Devonshire Lodge Care HomeHello there, thank you for taking the time to review Bickleigh Down - we really appreciate all feedback and comments on the service we provide. I’m pleased that since your review we have talked further about the amount of wheelchairs here and the reasoning behind this. We’re also looking forward to getting some better weather so your Wife can get out into the garden more. Thank you again and speak soon.
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Review from Katy L (Daughter-in-law of Resident) published on 29 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A fantastic care home, my granny is well looked after. Staff are excellent and the manager and deputy are lovely. Food is lovely as well. Staff always polite and accommodating. Phone answering takes a while as bad set up but no other complaints.
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Review from S G (Friend of Resident) published on 29 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very, pleasant care home, specialising in dementia. Clearly named and parking bays on site. Welcome signs at entrance appreciated. Staff warm and friendly and helpful. Accessible sign in book and pen. Building light and attractive and smells clean. Staff recognisable with uniform, busy, but not too
busy to enquire if everything is ok and offer a hot drink. Room fresh and pleasantly decorated with attractive pictures on walls. Plentiful wardrobe, cupboard and drawer space. En-suite. Window looks out onto grounds and smart curtains. My friend is comfortable and feels safe and cared for here. He is a lifelong bachelor and extremely private person, but appreciates this helping hand and the ability to retain is dignity. Thank you
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Review from M O (Son of Resident) published on 28 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I visit my mother regularly and find the staff extremely helpful and friendly. She is very happy here and I would say that the cleanliness and hygiene has improved over the past 6 months. This may be because the number of staff seems to have increased. I would like to know more about what my mother
does during the week i.e. activities she joins in with as obviously I can't hear from her.
Reply from Georgina Linnell, Home Manager at Devonshire House and Devonshire Lodge Care HomeHi Michael, thank you for your kind words about Bickleigh Down and the service we provide. I’m delighted to see you would be likely to recommend our home. I’m keen to talk further with you regarding activities - we have a dedicated activities team who provide various activities throughout the week as well as a whole calendar full of special days we celebrate throughout the year. I’ll be happy to discuss this further with you so we can keep you updated on your Mother’s participation. I’ll be in touch but thank you again for your comments. Kind regards, Georgina Linnell.
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Review from Carol (Daughter of Resident) published on 27 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff at the care home have a lovely manner with the patients. In over a year visiting twice weekly I have never found anyone being negative towards patients, they are a wonderful team. My mother has been well fed and hydrated. There have been activities arranged even though the patients are difficult
to engage in these. There has only been 1 incident in the whole time, missing glasses when she went to the hairdresser that were not found. My mother died this evening, the staff were exemplary in the way they handled this.
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Review from J E (Daughter of Resident) published on 11 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother moved into Bickleigh Down Care Home in March 2012. Her care was paid for by our local council, but she was treated with care and love despite being totally reliant on staff for everything.
She spent time in hospital in May 2015 and was sent back to the home for end of life care. I cannot
praise the staff enough for their care of mum and me too during the last five weeks of her life. My one observation would be that the staff deserve a much higher pay rate.
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Review from Keith B (Son of Resident) published on 11 November 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both the management and staff cared for my mum with such love and respect. Mum had dementia and going into a care home filled me with guilt. I have to say this was relieved a lot by the way I was involved in all aspects of mums care. Mum was happy, loved chatting to all the staff and the support I received
at the end of mums life in July was so precious. The management don't hide in offices, but are part of hands on care. No member of the team was ever too busy to stop and listen to me, being on my own, having looked after mum until I burned out, they have helped me through my loneliness.
I have recommended BD to many others, and would be happy passing some of my last days there too.
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Review from Elizabeth C (Daughter of Resident) published on 21 July 2015 Submitted via Website • Report
Overall Experience 4.0 out of 5
Our father recently passed peacefully away after 18 months of palliative care at Bickleigh Down Care Home. My family can only praise the staff who cared for him, they looked after him like one of their own family. They showed him respect and treated him with dignity, always caring but very professional.
My two brothers visited him daily at varying times and were always welcomed by the friendly staff who kept them informed of our dad's condition. I live 240 miles away yet, whenever I rang the staff because I was concerned after talking to him on the telephone, they would check on him and telephone me back, no matter what time it was. It gave us peace of mind to see that he had the right support and he felt happy, safe and secure . The staff encouraged him when he needed encouragement but were understanding and showed great kindness when he became increasingly frail. There were times when we felt the staff were particularly kind and supportive to him, beyond their duty. Some of the staff were able to attend our dad's funeral and their grief at his passing was clear to see. A thank you to the staff at Bickleigh Down Care Home for caring with such gentleness and kindness.
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Current Review Score: 9.5 (9.525)

Overview of Review Score

The Review Score of 9.5 (9.525) out of 10 for Devonshire House and Devonshire Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.525 for Devonshire House and Devonshire Lodge Care Home is calculated as follows: ( (227 Excellents x 5) + (58 Goods x 4) + (15 Satisfactorys x 3) + (2 Poors x 2) + (14 Very Poors x 1) ) ÷ 316 Ratings = 4.525
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Devonshire House and Devonshire Lodge Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Jul 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (2)

Rachel

Rachel Crimp

Job Title: Home Manager Joined: 2026

Hi, my name is Rachel. I am the Home Manager at Devonshire House & Lodge Care Home.


Rachel is a compassionate and highly experienced Registered General Nurse with over eight years’ experience in dementia nursing, complex clinical care, and leadership in nursing home environments.


Rachel's career at Devonshire House has grown over the years, progressing through several important roles, including Registered Nurse, Unit Manager, Clinical Lead, and Deputy Manager.


Rachel brings a wealth of knowledge in clinical governance, safeguarding, medication management and staff leadership. She is deeply committed to ensuring the highest standards of care for our residents while supporting and developing the wonderful team around her. Rachel’s leadership truly reflects Harbour Healthcare’s core values of humility, achievement, accountability, passion and integrity. Her dedication to person-centred, compassionate care helps ensure our residents continue to live happy, dignified lives while giving reassurance and confidence to their families.

No image found

Lynda Tidy

Job Title: Administrator

Hi, my name is Lynda, and I am the Administrator here at Devonshire House and Devonshire Lodge Care Home

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