Chollacott House Nursing Home & Drake Unit

61 Whitchurch Road, Tavistock PL19 9BD

Chollacott House Nursing Home & Drake Unit, Tavistock, Devon
Chollacott House Nursing Home & Drake Unit, Tavistock, Devon
Chollacott House Nursing Home & Drake Unit, Tavistock, Devon

Chollacott House Nursing Home & Drake Unit is situated close to the centre of Tavistock and is set in its own grounds. The home offers full nursing care in an attractive period property that has been very well re-created, with purpose-built facilities. Day Service facilities are also provided, including "lunch club". The property is convenient for local amenities. Chollacot House provides a very desirable lifestyle encompassing care, with an emphasis on person-centred attention and that 'family-home' feel. The Drake Unit at Chollacott House opened in January 2012 and offers full time and respite care and full assessment to persons affected by Neurological Conditions. Please feel free to call and book a viewing.

Group: Stonehaven Care Group

Person in charge: Elaine Holliman (Registered Manager)

Local Authority / Social Services: Devon County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 42 Service Users

Registered Care Categories*: Dementia • Learning Disability • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care • Cerebral Palsy • Challenging Behaviour • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 35+.

Single Rooms: 36

Shared Rooms: 3

Rooms with ensuite WC: 28

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Independent Living Training • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

Visiting times is to suit the requirements of the Residents. For business appointments please call Elaine Holliman

Parking:

There is a car park with over 10 spaces

Latest Care Quality Commission* Report on Chollacott House Nursing Home & Drake Unit: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

3 Bed Vacancies

posted 30 Oct 2017

Please call 01822 612811 to speak to Elaine or Paula to discuss rooms available and care needs.

Reviews

9 Chollacott House Nursing Home & Drake Unit has a Review Score of 9 (8.959)

The Review Score of 9 (maximum of 10) for Chollacott House Nursing Home & Drake Unit is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Chollacott House Nursing Home & Drake Unit in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.364 for Chollacott House Nursing Home & Drake Unit is calculated as follows: ( (68 Excellents x 5) + (55 Goods x 4) + (17 Satisfactorys x 3) ) ÷ 140 Ratings = 4.364

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.595 Points relating to the number of positive Reviews for Chollacott House Nursing Home & Drake Unit is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.4 positive Reviews (42 registered maximum number of service users ÷ 5). 5 Reviews ÷ 8.4 Target = 0.595

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    6
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Chollacott House Nursing Home & Drake Unit?

  • Extremely LIKELY
    7
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Chollacott House Nursing Home & Drake Unit

  • Daughter of Resident/Service User
    5
  • Friend of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • Husband of Resident/Service User
    1
  • Resident / Service User
    1
  • more

It became necessary 30 months ago for a close personal friend to enter Chollacott House Nursing Home for full-time care, a place where they have received good care, helping with the many changing challenges in life they now have.
Staff always appear happy and bright when spoken to either by myself or a friend.
Meals are very much enjoyed, especially cake with afternoon tea.
Their room has always been clean and tidy.

How likely would you be to recommend Chollacott House Nursing Home & Drake Unit? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Nathan Stone, Director at Chollacott House Nursing Home & Drake Unit responded to this review on 09 Nov 2017:

Hello Julia F. Thank you for taking the time to write and publish this review of your experiences with our Chollacott House Nursing Home in Tavistock, Devon. It's always great to get such positive feedback from our residents and families and friends thereof. The Chollacott House you describe is exactly the one I experience every time I visit - it's a lovely place with a lovely atmosphere and is a credit to our care team and residents who work and reside there.

My husband has recently started visiting Chollacott House for daycare. At a recent appointment at Tavistock clinic, he told the senior mental health practitioner that he really enjoyed visiting Chollacott House and enjoyed the activities. I have always found the staff to be kind and the house is always warm, clean and tidy. It is a great comfort to me to leave my husband of 40 years in such good care.

How likely would you be to recommend Chollacott House Nursing Home & Drake Unit? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All very good, thank you.

How likely would you be to recommend Chollacott House Nursing Home & Drake Unit? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We arrived to see my mum at approximately 11 o'clock in the morning she had her personal care done and was being helped into the conservatory. There was a drink on hand for her at her table. The staff were cheerful and friendly. The nurse care to see my mum and was able to answer my questions relating to an ongoing problem. It was a nice day so we took mum out into the garden and the staff said if we needed help just to ask but we didn't need any. At the end of the visit, we took mum back into the conservatory again the staff were there if we needed help. We left about 12:30 when it was mum's lunchtime. Whilst outside mum was brought a drink by a member of staff.

How likely would you be to recommend Chollacott House Nursing Home & Drake Unit? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Nathan Stone, Director at Chollacott House Nursing Home & Drake Unit responded to this review on 24 Apr 2017:

Hello G S. Thank you for taking the time to write and post this review of you recent experience with Chollacott House and our Care Team there. It's great to hear that you are happy with the care service being provided to your mum and that you would be likely to recommend Chollacott House and our Care Team to others.

During my 2 week visit to the UK to visit my blind 103 year old father, he was taken ill and the doctor was called in. The care, attention and love he received was just wonderful and the doctor's visit was prompt, respectful, professional and gentle. The day to day care is always loving and wonderful which is a huge comfort for someone who lives abroad. I am hugely impressed with the wonderful team who look after him day and night.

How likely would you be to recommend Chollacott House Nursing Home & Drake Unit? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nathan Stone, Director at Chollacott House Nursing Home & Drake Unit responded to this review on 24 Apr 2017:

Good morning Judy T. Thank you for taking the time to write and post this review of your recent experiences at Chollacott House and with our Care Team there. It's always great when our hard working care teams receive public praise and recognition such as that offered in your review!

My husband was at the home on respite, he was very upset as it was his first time away.He said the staff were very caring and helpful. He was not showered as I had asked for every day however when I mentioned this he was then showered every day. I felt there needed to be more staff.

How likely would you be to recommend Chollacott House Nursing Home & Drake Unit? Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Nathan Stone, Director at Chollacott House Nursing Home & Drake Unit responded to this review on 26 Sep 2016:

Good afternoon. Many thanks for taking the time to write and submit this feedback following your husband's respite stay with us at Chollacott House. It's great to hear that the care team were caring and helpful. Sorry to hear that you had to remind the care team that you had requested daily showers. With regards to the feeling that more staff were needed - our care home managers have full autonomy over staffing and ensure that we have the right number of staff on duty at any time in order to meet the care needs of the residents in the home. It's always possible to have 'more staff' but this does mean we have to increase our care fees, where fee payers are happy to pay more we are able to put more staff on the rota. This can all be discussed as a part of individual care packages with the care home manager.

The majority of the staff are very friendly and welcoming. Although my father's behaviour and language is quite bad at times due to his dementia, the staff are very patient ans seem to be genuinely fond of him which is very reassuring for us. Some improvements have been made with new furniture etc and it's good to know investment is being made to keep this place homely and in good condition.

How likely would you be to recommend Chollacott House Nursing Home & Drake Unit? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Mum says care here is mostly good. "It never drops to poor but sometimes drops to satisfactory". "I enjoy the food but I don't want too much". We find the care mum receives consistently good, the carers patient and attentive. The extra activities have provided an extra interest and involvement to the days.

How likely would you be to recommend Chollacott House Nursing Home & Drake Unit? Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

I visit my friend and I'm always impressed on how welcoming the staff always are. The home and residents are so clean and everybody is so friendly. A very pleasant place to visit.

How likely would you be to recommend Chollacott House Nursing Home & Drake Unit? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Since my mother has been a resident, she has been very happy. All the staff are kind and helpful, not only to my mum, but to me. Also the room is clean and tidy and the food is delicious. Nothing is too much trouble for any of the staff, always happy. I have no concerns.

How likely would you be to recommend Chollacott House Nursing Home & Drake Unit? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am a 45 year old disabled lady. I have very complex care meaning I need 24 hour care. The Drake Unit facilitates me getting the care I need, so that the care is tailored to my needs. The medication, food and personal needs are arranged with you so you have choice over your personal care and attention to make you feel like home but it also gives you some control in a setting through ill health etc which can feel vulnerable. I have been allowed to decorate my room to my taste and I have been allowed to have a puppy to keep me active and having company along with unconditional love. The gardens and views are beautiful. For me it feels like the staff are friends they also do something that is really important to me they anticipate your needs this shows they are no just doing a job. I am really happy here.

How likely would you be to recommend Chollacott House Nursing Home & Drake Unit? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Chollacott House is a lovely nursing home. They looked after dad really well, taking all the time they needed to ensure his needs were met. Nothing was too much trouble, very committed management and staff. I would really recommend this nursing home.

How likely would you be to recommend Chollacott House Nursing Home & Drake Unit? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

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