Chollacott House Nursing Home & Drake Unit

61 Whitchurch Road, Tavistock PL19 9BD
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9.7 73 Reviews
  • Chollacott House Nursing Home & Drake Unit, Tavistock
Chollacott House Nursing Home & Drake Unit is situated close to the centre of Tavistock and is set in its own grounds. The home offers full nursing care in an attractive period property that has been very well re-created, with purpose-built facilities. Day Service facilities are also provided, including "lunch club". The property is convenient for local amenities. Chollacot House provides a very desirable lifestyle encompassing care, with an emphasis on person-centred attention and that 'family-home' feel. The Drake Unit at Chollacott House opened in January 2012 and offers full time and respite care and full assessment to persons affected by Neurological Conditions. Please feel free to call and book a viewing.
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Care Provided by Chollacott House Nursing Home & Drake Unit

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1170 – £2200
  • Self-Funded Residential Dementia Care: £1170 – £2200
  • Self-Funded Nursing Care: £1170 – £2200
  • Self-Funded Nursing Dementia Care: £1170 – £2200
  • RESPITE Self-Funded Residential Care: £1170 – £1605
  • RESPITE Self-Funded Residential Dementia Care: £1170 – £1605
  • RESPITE Self-Funded Nursing Care: £1170 – £1605
  • RESPITE Self-Funded Nursing Dementia Care: £1170 – £1605

Our fees aur based upon care needs, we also have a visiting hairdresser and chiropodist whose services are not provided with in our fees.

These prices are only a guideline, please contact Chollacott House Nursing Home & Drake Unit to find out the exact price for your requirements.

Contact Chollacott House Nursing Home & Drake Unit to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Chollacott House Nursing Home & Drake Unit to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Barbara Kader (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2010

Room Information

  • Single Rooms (36)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (10)

Visiting

  • Visiting times is to suit the requirements of the Residents. For business appointments please call Elaine Holliman

Parking

  • There is a car park with over 10 spaces

Chollacott House Nursing Home & Drake Unit Reviews (73)

9.7

Chollacott House Nursing Home & Drake Unit has a Review Score of 9.7 (9.666) out of 10, based on 17 reviews in the last 2 years.
Over all time Chollacott House Nursing Home & Drake Unit has 73 reviews.

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Reviewer Connection to Chollacott House Nursing Home & Drake Unit
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Review from Jayne G (Daughter of Resident) published on 22 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The activity coordinator at my Dad's nursing home is very good. Everything is worked out very well with a lot of effort being put in every time. My Dad enjoys these events and we are always kept up to date with the activities that go on and are encouraged to join in.
Reply from Nathan Stone, Director. at Chollacott House Nursing Home & Drake UnitHello Jayne, thank you so much for taking the time to leave this really lovely 5-star review of your experience with our Care and Nursing Team and our Care and Nursing Home, Chollacott House, in Devon. It's lovely to read that your Dad loves taking part in activities and events. I have to agree, that the activities coordinator is excellent - every home needs one like him (but we're keeping him!). Of course, he could not do what he does with the excellent work of the rest of the team around him - we've got a fantastic team at Chollacott House! Thank you again for your kind feedback.
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Review from Karis F (Daughter of Resident) published on 8 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
There are not enough words to express the gratitude that me and my family have for Chollacott House Nursing Home in Tavistock. My dad was there from July until he passed away in early October, and we cannot fault a single thing. The nurses, carers and management were outstanding and went above and beyond
for my father. Nothing was ever a problem, and anything we asked for to make dad more comfortable during his time there was carried out on the day or by the next day at the latest. The activities co-ordinator is an absolute credit to Chollacott. He had a hard time getting through to my dad to start with, but persevered and managed to do one to one outings with him, and my dad had a very big soft spot for him in the end. He was happiest when with him. I would 100% recommend the nursing home if your family member needs to be put into a home for any reason.
Reply from Nathan Stone, Director at Chollacott House Nursing Home & Drake UnitGood afternoon. Thank you so much for taking the time to leave this really lovely, almost glowing, review of your experience with our care & nursing team and care and nursing home at Chollacott House in Tavistock. It's really lovely to read how well your dad was cared for and how much he enjoyed his time at Chollacott. We have a fantastic team of managers, nurses and carers who are incredibly well supported by the activities co-ordinator. He has been at Chollacott for several years and his enthusiasm for the role and dedication to the happiness and well-being of residents never ceases to inspire my admiration. Thank you again for this lovely and kind feedback, our care teams do a really difficult and highly skilled job and it's really lovely for them to receive feedback and acknowledgement such as yours. Very much appreciated by us all. Kindest regards.
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Review from Robert G (Son of Resident) published on 3 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with the care and support my father has received.
Reply from Nathan Stone, Director. at Chollacott House Nursing Home & Drake UnitHello. Thank you for taking the time to publish this 5/5 star review of your experience with our Care and Nursing Team at our Chollacott House Nursing Home in Tavistock, Devon. It's really nice to read that you are very happy with the care and support that you father has received. I know our Care Team will be really happy to read this. Thank you again.
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Review from Michael O (Husband of Resident) published on 9 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First class support for both my wife and myself. My wife comes alive when she sees his smiling caring face. Best I have ever experienced. Top of the class - five stars.
Reply from Nathan Stone, Director. at Chollacott House Nursing Home & Drake UnitHello. Thank you so much for this really kind and positive review of our care team and care home at Chollacott House in Tavistock. It's really lovely to read that you and your wife receive first class support and that your wife comes alive - I presume when she sees our fantastic activities co-ordinator/provider? It's lovely to read that it's the best you have ever experienced 'top of the class - five stars'. I know the resident manager and her team will be really delighted to read your kind words. Kindest regards.
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Review from Margaret B (Respite Resident) assisted by family/friend published on 18 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had a very pleasant stay at Chollacott House Nursing Home & Drake Unit for two weeks, continuing my recovery from fracturing both of my upper arms in a fall at home. The staff were very caring, the food was very good and we had a picnic and a party which were well-organised by the excellent activities
coordinator.
Reply from Nathan Stone, Director. at Chollacott House Nursing Home & Drake UnitHello Margaret. It's always especially nice to receive a review from one of our residents (or former residents in your case) - after all - who can know the home better? We are all really pleased that you enjoyed your two-week stay with us whilst you recovered from the injuries sustained in your fall at home. We hope you are now fully recovered and wish you all the best for the future. Thank you again for your kind words.
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Review from Ian J (Son of Resident) published on 7 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Chollacott House Nursing Home is a really caring place. Its staff are kind and compassionate, always interested in the well-being of its residents.
Reply from Nathan Stone, Director. at Chollacott House Nursing Home & Drake UnitGood morning, Ian; thank you for this kind review of your experience with our care team at our Chollacott House Nursing Home in Tavistock. I have to agree, we have a fantastic care team at Chollacott House - and I know they will really appreciate your kind words. Thank you again.
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Review from Frank R (Husband of Resident) published on 25 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife was accepted to the home in her final stages of MND (motor neurone disease). Although she was only there for a short time, I was able to see her any time of day and no restrictions. I thought the level of care and nursing in every way was outstanding and more than just a group of just staff
but a family. Above and beyond the call of duty.
Reply from Nathan Stone, Director. at Chollacott House Nursing Home & Drake UnitGood afternoon Frank. Thank you so much for taking the time to leave this really lovely five-out-of-five-star review of your experience with our care team and care home with nursing at Chollacott House in Tavistock, Devon. It's really lovely to read that you feel that your wife received outstanding levels of care 'in every way' for the short time that she was with us. 'More than just a group of just staff but a family'. That's a lovely description and is exactly what I know the manager and her dedicated care team will love to read! Thank you again for this really kind and important feedback. Kindest regards, Nathan.
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Review from Graham H (Son of Resident) published on 15 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother attended Chollacott House Nursing Home & Drake Unit for five weeks respite where her medical issues improved significantly enough for her to return home. Sadly, after six-seven weeks at home, her needs could not be met and she had to go back to the nursing home. All the staff remembered her
and all made the effort to say hello and welcomed her back. The staff have always been very interested in her well-being and interact with her regardless of her dementia. I would recommend this home.
Reply from Nathan Stone, Director. at Chollacott House Nursing Home & Drake UnitGood afternoon Graham. Thank you for taking the time to leave this really lovely and detailed review of your experience with our care and nursing team at our care and nursing home at Chollacott House in Tavistock. It's so lovely to read how your mum improved whilst at Chollacott House and was able to return home. We're sorry, of course, that it did not work out long-term but I'm sure our team at Chollacott would have been delighted to welcome her back again. Thank you for your recommendation. Kindest regards, Nathan.
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Review from Valerie K (Relative of Resident) published on 15 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very lovely.
Reply from Nathan Stone, Director. at Chollacott House Nursing Home & Drake UnitGood afternoon Valerie. Thank you so much for leaving this almost perfect review of your experience with our care and nursing team and our care and nursing home at Chollacott House in Tavistock, Devon. We are all really pleased that you are so happy with the care being provided to your relative and that you feel that Chollacott House is 'very lovely'. Kindest regards, Nathan.
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Review from Margaret M (Wife of Resident) published on 29 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very nice and friendly.
Reply from Nathan Stone, Director. at Chollacott House Nursing Home & Drake UnitHello Margaret, thank you for taking the time to post this very positive review of your experience with our care team and nursing home at Chollacott House in Tavistock. We're all really pleased that you and your husband are happy with the care being provided. Kindest regards, Nathan.
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Review from Helen W (Daughter of Resident) published on 22 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum loved all the carers and told them frequently. She was well cared for and nursed so well and with dignity a the end. As he daughter and career for many years, I felt I did the best for her by moving her to Chollacott House Nursing Home & Drake Unit. Thank you.
Reply from Nathan Stone, Director. at Chollacott House Nursing Home & Drake UnitGood morning Helen. Thank you so much for this really positive and lovely review of your experience and, most importantly, that of your mum living at Chollacott House in Tavistock. It's so nice to read that your mum loved all of the carers and was so well cared for. It's also lovely, of course, that you are so happy with your decision to entrust your mum to the care of the team at Chollacott House. Thank you again for this feedback, I know the manager and her team will be really happy to read it. Kindest regards, Nathan.
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Review from Caroline K (Resident) published on 21 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was initially hesitant to come to Chollacott, however, I lead a very busy life directing a website. Which, during COVID lockdown, was very demanding and had to use video call links nationally and internationally as past mayor and town borough councillor I did not know of the valuable opportunity available
to enjoy a complete respite so very well supported. I was referred following strokes and fractured ankle and pretty vulnerable, however, with the support of all the staff and especially the manager, activities manager and everybody including the cook's interaction, kindness and those who went out of their way to make me feel welcome.
Reply from Nathan Stone, Director. at Chollacott House Nursing Home & Drake UnitGood afternoon Caroline. Thank you so much for this very honest and personal/frank review of your experience with our care team and care home at Chollacott House in Tavistock. You clearly are a very active person and have had some recent challenges to face (strokes and fractured ankle). It's really important that stories such as yours are shared with the wider community - many of whom will have a very different preconception of what it is like to live in a care or nursing home. Yes, I totally agree, and we see it all the time, care and nursing homes can indeed present a valuable opportunity to take a break and get fit and strong again. We have a fantastic team of people at Chollacott House and thank you (again) for highlighting all of the important roles that go into creating that fantastic team. Kindest regards, Nathan.
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Review from Andrea L (Daughter of Resident) published on 24 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy overall with the care and support given to my dad. He looks really well and is very happy.
Reply from Nathan Stone, Director. at Chollacott House Nursing Home & Drake UnitHello Andrea. Thank you so much for leaving this really positive review of your experience with our care team and nursing home at Chollacott House in Tavistock. It's lovely to read that your dad looks really well and is very happy. We have an excellent team at Chollacott House and I know they will all be very happy to read your feedback. Kindest regards, Nathan.
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Review from C T (Nephew of Resident) published on 20 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
You never wish for your loved ones to have to go into a nursing home but my uncle seems happy here. He always speaks highly of all the staff and carers and, in particular, the lovely guy who does the entertainment. He is so attentive and focused. He makes my uncle's day.
Reply from Nathan Stone, Director. at Chollacott House Nursing Home & Drake UnitGood morning. Thank you for taking the time to leave this positive review of your experience and that of your uncle with our care team and care home at Chollacott House in Tavistock. I hear what you say about not wishing for your loved ones to move into a nursing home. I always think it's a bit like going to hospital, nobody wants to go there until we need it, then it's the best place to be. It's great that your uncle seems happy and speaks highly of the care team. I know exactly who you mean when you say 'the lovely guy who does entertainment' and I have to agree, every time I visit or see a newsletter I am amazed by how much he (and the residents) have done. Always new ideas, always loads of energy and always a bespoke/personalised experience for our residents. He is great! Thank you again for this review. Nathan.
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Review from P C (Respite Resident) published on 17 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I lived in this place for respite for a couple of weeks. I really enjoyed it and the staff were brilliant.
Activities were excellent and I enjoyed the parties.
Reply from Nathan Stone, Director. at Chollacott House Nursing Home & Drake UnitThank you so much for taking the time to leave this lovely, five-out-of-five-star review following your time living at Chollacott House. It's always fantastic when a resident, or former resident, leaves a review - and even more so when they are as positive as yours. I know the manager and her team will really appreciate this feedback. Thank you again, Nathan.
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Review from C H (Sister of Resident) published on 10 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is loving and caring. One member of staff keeps my brother happy and interested in the activities within the home. The manager is always very supportive and keeps us informed.
I am always made very welcome when visiting my brother.
Reply from Nathan Stone, Director. at Chollacott House Nursing Home & Drake UnitThank you so much for taking the time to leave this really lovely review of your experience with our care team and nursing home at Chollacott House in Tavistock, Devon. It's lovely to read that everybody is loving and caring and that your brother is happy and interested in the activities in the home. I have to agree, it's a fantastic nursing home, we have a fantastic team there and a fantastic manager. I know I've said this before but no harm repeating, I absolutely hope there are people like the manager and her team around when I come to need them! Thank you again for this lovely feedback, I know the team at Chollacott will really appreciate it. Kindest regards, Nathan.
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Review from John C (Husband of Resident) published on 15 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The facilities and care is good and my wife is well looked after. There are good activities available for everyone.
Reply from Nathan Stone, Director. at Chollacott House Nursing Home & Drake UnitGood morning John. Thank you for leaving this really positive review of your experience with our care team and care/nursing home at Chollacott House in Tavistock. It's lovely to read that your wife is being well looked after and that she is enjoying taking part in the activities. I know the manager and her team will be really pleased to read your feedback. Kindest regards, Nathan.
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Review from Linda T (Daughter of Resident) published on 1 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful staff, love the manager. A member of staff made such a fuss of my mum on her birthday which made her day with fabulous decorations.
Reply from Nathan Stone, Director at Chollacott House Nursing Home & Drake UnitHello Linda T. Thank you so much for taking the time to post this lovely review of your experience with our care team and nursing home at Chollacott House in Tavistock. It's always lovely for us to see our teams earning 5/5 Star reviews in recognition of their hard work and dedication. I have to agree, we have a wonderful manager and care team at Chollacott House! It's lovely to read that your mum had such a great birthday! Thank you again, I know the whole team will really appreciate this feedback. Kindest regards, Nathan.
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Review from Emma D (Granddaughter of Resident) published on 1 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff here at this home is what makes our experience so wonderful. We truly believe that our grandmother is receiving the best care on offer given by warm, friendly staff. Our needs have always been met while trying to visit from afar. I couldn't endorse this care home more highly. I speak on behalf
of all our family when we say a big thank you to all staff.
Reply from Nathan Stone, Director. at Chollacott House Nursing Home & Drake UnitDear Emma. Firstly, thank you so much for taking the time to leave this absolutely glowing review of your experience with our care team and nursing home at Chollacott House in Tavistock. I absolutely agree with you - we have a fantastic team at Chollacott House (and just this past weekend I had the honour and pleasure of celebrating with them at the GB Care Awards in Bristol following them being shortlisted in the Care Team of the Year category). We're all really pleased that your grandmother is receiving the best care on offer. Thank you again for this lovely feedback, our care team at Chollacott House will really appreciate it. Kindest regards, Nathan.
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Review from Robert S (Son of Resident) published on 14 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad is well cared for at Chollacott House Nursing Home & Drake Unit. The staff are caring and the food is very good.
One member of staff, in particular, has been very attentive to Dad's needs, including haircuts and shaving. And both the manager and another member of staff oversee the home very
well. The activities are good, although I'd like to see the common room used more.
We've also had some issues with losing laundry items which I hope will be resolved soon.
Reply from Nathan Stone, Director at Chollacott House Nursing Home & Drake UnitHello Robert. Thank you so much for taking the time to leave this really lovely review of your experience with our care team and nursing home at Chollacott House in Tavistock. It's really lovely to read that your dad is well cared for. I hear what you say about the common room. I have had similar conversations with the care home manager. Whilst we have in the past (and I'm sure will again) had residents at Chollacott House who were more able-bodied and could and wanted to spend time in the communal rooms, our resident group, at the moment, are a little more frail and not able or not wishing to spend as much time out of their rooms. Every resident has a bespoke 'activity plan' created with them to ensure that they remain stimulated even if in their own rooms for longer periods of time. Chollacott House have made use of our mini-bus this year and it continues to be available for them as and when needed. Sorry to hear about the laundry problems - I'm pleased they are being resolved.
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Current Review Score: 9.7 (9.666)

Overview of Review Score

The Review Score of 9.7 (9.666) out of 10 for Chollacott House Nursing Home & Drake Unit is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.741 for Chollacott House Nursing Home & Drake Unit is calculated as follows: ( (152 Excellents x 5) + (46 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 201 Ratings = 4.741
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.925 Points relating to the number of positive Reviews for Chollacott House Nursing Home & Drake Unit is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.925
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Nov 2022

Overall Requires improvement

  • Caring Requires improvement
  • Effective Good
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Barbara

Barbara Kader

Job Title: Registered Manager

Registered Manager of Chollacott House in Tavistock.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Chollacott House Nursing Home & Drake Unit to verify any information. View our terms and conditions. Chollacott House Nursing Home & Drake Unit has an Enhanced Service - more info.