Chollacott House Nursing Home & Drake Unit

61 Whitchurch Road, Tavistock PL19 9BD
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9.8 71 Reviews
  • Chollacott House Nursing Home & Drake Unit, Tavistock
Chollacott House Nursing Home & Drake Unit is situated close to the centre of Tavistock and is set in its own grounds. The home offers full nursing care in an attractive period property that has been very well re-created, with purpose-built facilities. Day Service facilities are also provided, including "lunch club". The property is convenient for local amenities. Chollacot House provides a very desirable lifestyle encompassing care, with an emphasis on person-centred attention and that 'family-home' feel. The Drake Unit at Chollacott House opened in January 2012 and offers full time and respite care and full assessment to persons affected by Neurological Conditions. Please feel free to call and book a viewing.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1170 – £2200
  • Self-Funded Residential Dementia Care: £1170 – £2200
  • Self-Funded Nursing Care: £1170 – £2200
  • Self-Funded Nursing Dementia Care: £1170 – £2200
  • RESPITE Self-Funded Residential Care: £1170 – £1605
  • RESPITE Self-Funded Residential Dementia Care: £1170 – £1605
  • RESPITE Self-Funded Nursing Care: £1170 – £1605
  • RESPITE Self-Funded Nursing Dementia Care: £1170 – £1605

Our fees aur based upon care needs, we also have a visiting hairdresser and chiropodist whose services are not provided with in our fees.

These prices are only a guideline, please contact Chollacott House Nursing Home & Drake Unit to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Barbara Kader (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2010

Room Information

  • Single Rooms (36)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (10)

Visiting

  • Visiting times is to suit the requirements of the Residents. For business appointments please call Elaine Holliman

Parking

  • There is a car park with over 10 spaces

Chollacott House Nursing Home & Drake Unit Reviews (71)

Total of 71, showing 61-71
9.8

Chollacott House Nursing Home & Drake Unit has a Review Score of 9.8 (9.826) out of 10, based on 21 reviews in the last 2 years. Over all time Chollacott House Nursing Home & Drake Unit has 71 reviews.

Overall Experience

  • 52
  • 18
  • 1
  • 0
  • 0

Date Published

71
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11
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50

Review from Julia F (Friend of Resident) published on 9 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It became necessary 30 months ago for a close personal friend to enter Chollacott House Nursing Home for full-time care, a place where they have received good care, helping with the many changing challenges in life they now have.
Staff always appear happy and bright when spoken to either by myself
or a friend.
Meals are very much enjoyed, especially cake with afternoon tea.
Their room has always been clean and tidy.

Reply from Nathan Stone, Director at Chollacott House Nursing Home & Drake Unit

Hello Julia F. Thank you for taking the time to write and publish this review of your experiences with our Chollacott House Nursing Home in Tavistock, Devon. It's always great to get such positive feedback from our residents and families and friends thereof. The Chollacott House you describe is exactly the one I experience every time I visit - it's a lovely place with a lovely atmosphere and is a credit to our care team and residents who work and reside there.

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Review from Paul H (Husband of Resident) published on 16 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All very good, thank you.

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Review from Judy T (Daughter of Resident) published on 24 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During my 2 week visit to the UK to visit my blind 103 year old father, he was taken ill and the doctor was called in. The care, attention and love he received was just wonderful and the doctor's visit was prompt, respectful, professional and gentle. The day to day care is always loving and wonderful
which is a huge comfort for someone who lives abroad. I am hugely impressed with the wonderful team who look after him day and night.

Reply from Nathan Stone, Director at Chollacott House Nursing Home & Drake Unit

Good morning Judy T. Thank you for taking the time to write and post this review of your recent experiences at Chollacott House and with our Care Team there. It's always great when our hard working care teams receive public praise and recognition such as that offered in your review!

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Review from G S (Daughter of Resident) published on 24 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We arrived to see my mum at approximately 11 o'clock in the morning she had her personal care done and was being helped into the conservatory. There was a drink on hand for her at her table. The staff were cheerful and friendly. The nurse care to see my mum and was able to answer my questions relating
to an ongoing problem. It was a nice day so we took mum out into the garden and the staff said if we needed help just to ask but we didn't need any. At the end of the visit, we took mum back into the conservatory again the staff were there if we needed help. We left about 12:30 when it was mum's lunchtime. Whilst outside mum was brought a drink by a member of staff.

Reply from Nathan Stone, Director at Chollacott House Nursing Home & Drake Unit

Hello G S. Thank you for taking the time to write and post this review of you recent experience with Chollacott House and our Care Team there. It's great to hear that you are happy with the care service being provided to your mum and that you would be likely to recommend Chollacott House and our Care Team to others.

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Review from J Y (Wife of Resident) published on 26 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My husband was at the home on respite, he was very upset as it was his first time away.He said the staff were very caring and helpful. He was not showered as I had asked for every day however when I mentioned this he was then showered every day. I felt there needed to be more staff.

Reply from Nathan Stone, Director at Chollacott House Nursing Home & Drake Unit

Good afternoon. Many thanks for taking the time to write and submit this feedback following your husband's respite stay with us at Chollacott House. It's great to hear that the care team were caring and helpful. Sorry to hear that you had to remind the care team that you had requested daily showers. With regards to the feeling that more staff were needed - our care home managers have full autonomy over staffing and ensure that we have the right number of staff on duty at any time in order to meet the care needs of the residents in the home. It's always possible to have 'more staff' but this does mean we have to increase our care fees, where fee payers are happy to pay more we are able to put more staff on the rota. This can all be discussed as a part of individual care packages with the care home manager.

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Review from Elizabeth B (Daughter of Resident) published on 30 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The majority of the staff are very friendly and welcoming. Although my father's behaviour and language is quite bad at times due to his dementia, the staff are very patient ans seem to be genuinely fond of him which is very reassuring for us. Some improvements have been made with new furniture etc and
it's good to know investment is being made to keep this place homely and in good condition.

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Review from Mary H (Daughter of Resident) published on 23 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum says care here is mostly good. "It never drops to poor but sometimes drops to satisfactory". "I enjoy the food but I don't want too much". We find the care mum receives consistently good, the carers patient and attentive. The extra activities have provided an extra interest and involvement to the
days.

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Review from M K (Friend of Resident) published on 22 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit my friend and I'm always impressed on how welcoming the staff always are. The home and residents are so clean and everybody is so friendly. A very pleasant place to visit.

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Review from Sandra M (Daughter of Resident) published on 6 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother has been a resident, she has been very happy. All the staff are kind and helpful, not only to my mum, but to me. Also the room is clean and tidy and the food is delicious. Nothing is too much trouble for any of the staff, always happy. I have no concerns.

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Review from Louise P (Resident) published on 28 October 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a 45 year old disabled lady. I have very complex care meaning I need 24 hour care. The Drake Unit facilitates me getting the care I need, so that the care is tailored to my needs. The medication, food and personal needs are arranged with you so you have choice over your personal care and attention
to make you feel like home but it also gives you some control in a setting through ill health etc which can feel vulnerable. I have been allowed to decorate my room to my taste and I have been allowed to have a puppy to keep me active and having company along with unconditional love. The gardens and views are beautiful. For me it feels like the staff are friends they also do something that is really important to me they anticipate your needs this shows they are no just doing a job. I am really happy here.

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Review from Peter R (Son of Resident) published on 8 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Chollacott House is a lovely nursing home. They looked after dad really well, taking all the time they needed to ensure his needs were met. Nothing was too much trouble, very committed management and staff. I would really recommend this nursing home.

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Current Review Score: 9.8 (9.826)

Overview of Review Score

The Review Score of 9.8 (9.826) out of 10 for Chollacott House Nursing Home & Drake Unit is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.826 for Chollacott House Nursing Home & Drake Unit is calculated as follows: ( (206 Excellents x 5) + (39 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 247 Ratings = 4.826

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Chollacott House Nursing Home & Drake Unit is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Nov 2022

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (3)

Meet the Team (1)

Barbara

Barbara Kader

Job Title: Registered Manager

Registered Manager of Chollacott House in Tavistock.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Chollacott House Nursing Home & Drake Unit to verify any information. View our terms and conditions. Chollacott House Nursing Home & Drake Unit has an Enhanced Service - more info.