Chollacott House Nursing Home & Drake Unit

My husband has received top service and attention at this home since he was admitted in September 2018. The staff are friendly and helpful in all they do to make life easier for him. His main aim is to return home and will be sorry to leave Chollacott, but at the moment is content to use this home as rehabilitation and one step to complete recovery.

The only fault I can find is the laundry system - clothes, underwear going missing even though clearly marked with her name and this upsets my mum, but staff are very apologetic and ensure some are found.

My husband spent his final weeks at Challacott House Nursing home, having attended the day centre. I truly appreciate the treatment my husband received. My husband was cared for with great compassion and dignity which was a great comfort. I also appreciate the kindness and support I experienced at a very difficult time.

The only problem I found were times that my wife would press her bell for attention, there were times of delay. These happened when they had staff shortages and at busy times of the day. Overall, the home was very good.

Thanks to all of you making my mum happy in her last weeks.

Their room has always been clean and tidy.

All very good, thank you.

During my 2 week visit to the UK to visit my blind 103 year old father, he was taken ill and the doctor was called in. The care, attention and love he received was just wonderful and the doctor's visit was prompt, respectful, professional and gentle. The day to day care is always loving and wonderful which is a huge comfort for someone who lives abroad. I am hugely impressed with the wonderful team who look after him day and night.

We arrived to see my mum at approximately 11 o'clock in the morning she had her personal care done and was being helped into the conservatory. There was a drink on hand for her at her table. The staff were cheerful and friendly. The nurse care to see my mum and was able to answer my questions relating to an ongoing problem. It was a nice day so we took mum out into the garden and the staff said if we needed help just to ask but we didn't need any. At the end of the visit, we took mum back into the conservatory again the staff were there if we needed help. We left about 12:30 when it was mum's lunchtime. Whilst outside mum was brought a drink by a member of staff.

My husband was at the home on respite, he was very upset as it was his first time away.He said the staff were very caring and helpful. He was not showered as I had asked for every day however when I mentioned this he was then showered every day. I felt there needed to be more staff.

The majority of the staff are very friendly and welcoming. Although my father's behaviour and language is quite bad at times due to his dementia, the staff are very patient ans seem to be genuinely fond of him which is very reassuring for us. Some improvements have been made with new furniture etc and it's good to know investment is being made to keep this place homely and in good condition.

Mum says care here is mostly good. "It never drops to poor but sometimes drops to satisfactory". "I enjoy the food but I don't want too much". We find the care mum receives consistently good, the carers patient and attentive. The extra activities have provided an extra interest and involvement to the days.

I visit my friend and I'm always impressed on how welcoming the staff always are. The home and residents are so clean and everybody is so friendly. A very pleasant place to visit.

Since my mother has been a resident, she has been very happy. All the staff are kind and helpful, not only to my mum, but to me. Also the room is clean and tidy and the food is delicious. Nothing is too much trouble for any of the staff, always happy. I have no concerns.

I am a 45 year old disabled lady. I have very complex care meaning I need 24 hour care. The Drake Unit facilitates me getting the care I need, so that the care is tailored to my needs. The medication, food and personal needs are arranged with you so you have choice over your personal care and attention to make you feel like home but it also gives you some control in a setting through ill health etc which can feel vulnerable. I have been allowed to decorate my room to my taste and I have been allowed to have a puppy to keep me active and having company along with unconditional love. The gardens and views are beautiful. For me it feels like the staff are friends they also do something that is really important to me they anticipate your needs this shows they are no just doing a job. I am really happy here.

Chollacott House is a lovely nursing home. They looked after dad really well, taking all the time they needed to ensure his needs were met. Nothing was too much trouble, very committed management and staff. I would really recommend this nursing home.