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Chollacott House Nursing Home & Drake Unit

61 Whitchurch Road, Tavistock, Devon PL19 9BD
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Chollacott House Nursing Home & Drake Unit, Tavistock
Chollacott House Nursing Home & Drake Unit, Tavistock
Chollacott House Nursing Home & Drake Unit, Tavistock

Chollacott House Nursing Home & Drake Unit is situated close to the centre of Tavistock and is set in its own grounds. The home offers full nursing care in an attractive period property that has been very well re-created, with purpose-built facilities. Day Service facilities are also provided, including "lunch club". The property is convenient for local amenities. Chollacot House provides a very desirable lifestyle encompassing care, with an emphasis...  

Care Provided by Chollacott House Nursing Home & Drake Unit

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,000 - £1,000£1,000 - £1,000
Residential Dementia Care£1,000 - £1,000N/A
Nursing Care£1,300 - £1,300£1,300 - £1,300
Nursing Dementia Care£1,300 - £1,300N/A

Our fees aur based upon care needs, we also have a visiting hairdresser and chiropodist whose services are not provided with in our fees.

Contact Chollacott House Nursing Home & Drake Unit to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Barbara Kader(Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2010

Room Information

  • Single Rooms (36)
  • Couples/Companion Rooms (3)
  • Single Rooms with ensuite Wet Room (10)

Visiting

  • Visiting times is to suit the requirements of the Residents. For business appointments please call Elaine Holliman

Parking

  • There is a car park with over 10 spaces

Chollacott House Nursing Home & Drake Unit Reviews (76)

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9.7

Chollacott House Nursing Home & Drake Unit has a Review Score of 9.7 (9.674) out of 10, based on 18 reviews in the last 2 years. Over all time Chollacott House Nursing Home & Drake Unit has 76 reviews.

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Showing 76 reviews matching selected criteria
Review from Rita B (Wife of Resident) published on 21 January 2019 Submitted via Postal Card
Overall Experience

My husband has received top service and attention at this home since he was admitted in September 2018. The staff are friendly and helpful in all they do to make life easier for him. His main aim is to return home and will be sorry to leave Chollacott, but at the moment is content to use this home as rehabilitation and one step to complete recovery.

Reply from Nathan Stone, Director. at Chollacott House Nursing Home & Drake Unit

Good morning Rita B. Thank you for taking the time to write and publish this 5 Star review of your experience with our Chollacott House Care Home with Nursing in Tavistock, Devon. It's great to know that your husband is so happy at the home and I know the care team there will be working really hard to help him to achieve his goal of getting better and going home:) Kindest regards, Nathan.

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Review from Karen H (Daughter of Resident) published on 8 November 2018 Submitted via Postal Card
Overall Experience
My mum is very happy here, she has been made to feel very welcome.
The staff are lovely and nothing is too much trouble, I have not seen my mum look as well as she does now and I think this is down to a nice comfortable environment, a good diet, good activities and most of all, good care.

The only fault I can find is the laundry system - clothes, underwear going missing even though clearly marked with her name and this upsets my mum, but staff are very apologetic and ensure some are found.

Reply from Nathan Stone, Director at Chollacott House Nursing Home & Drake Unit

Hello Karen. Thank you for taking the time to write and post this lovely review of your own (and your mum's) experience at Chollacott House in Tavistock, Devon. It's always fantastic to see comments such as, 'I have not seen my mum look as well as she does now'. I have to agree, we have a fantastic...  

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Review from Hilary J (Wife of Resident) published on 30 July 2018 Submitted via Postal Card
Overall Experience

My husband spent his final weeks at Challacott House Nursing home, having attended the day centre. I truly appreciate the treatment my husband received. My husband was cared for with great compassion and dignity which was a great comfort. I also appreciate the kindness and support I experienced at a very difficult time.

Reply from Nathan Stone, Director. at Chollacott House Nursing Home & Drake Unit

Good morning Hilary J. Thank you for taking the time to write and post this review of the experience that you and your late husband had at our Chollacott House Nursing Home in Tavistock. You have clearly singled out our Care Team and the care that they have provided to both your late husband and...  

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Review from John M (Husband of Resident) published on 4 June 2018 Submitted via Postal Card
Overall Experience
From day one, we were treated in a really homely way, all the staff were friendly and very helpful. The management team, including the nursing team, were always helpful and willing to discuss situations with you.

The only problem I found were times that my wife would press her bell for attention, there were times of delay. These happened when they had staff shortages and at busy times of the day. Overall, the home was very good.

Reply from Nathan Stone, Director. at Chollacott House Nursing Home & Drake Unit

Hello John M. Thank you for taking the time to write and post this review of our team at Chollacott House Care Home with Nursing in Tavistock, Devon. It's always great to see the Managers, Nursing and Care Teams receive such public praise as this. We note your comment about call bell response times...  

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Review from Louisa C (Daughter of Resident) published on 27 April 2018 Submitted via Postal Card
Overall Experience
I have nothing but praise for the entire staff, facilities and care my mum received from everyone at all times.
I was made to feel a part of a very large extended family.

Thanks to all of you making my mum happy in her last weeks.

Reply from Nathan Stone, Director at Chollacott House Nursing Home & Drake Unit

Hello Louisa C. Thank you for taking the time to write and post this review of your experience with our Care Team and Care Home at Chollacott House in Tavistock. It's always great when our care teams receive such public recognition of their hard work as this. Of course, we're all really pleased that your mum was happy at the home and we're sorry for your loss. Kindest regards, Nathan.

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Review from Julia F (Friend of Resident) published on 9 November 2017 Submitted via Postal Card
Overall Experience
It became necessary 30 months ago for a close personal friend to enter Chollacott House Nursing Home for full-time care, a place where they have received good care, helping with the many changing challenges in life they now have.
Staff always appear happy and bright when spoken to either by myself or a friend.
Meals are very much enjoyed, especially cake with afternoon tea.

Their room has always been clean and tidy.

Reply from Nathan Stone, Director at Chollacott House Nursing Home & Drake Unit

Hello Julia F. Thank you for taking the time to write and publish this review of your experiences with our Chollacott House Nursing Home in Tavistock, Devon. It's always great to get such positive feedback from our residents and families and friends thereof. The Chollacott House you describe is...  

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Review from Paul H (Husband of Resident) published on 16 May 2017 Submitted via Postal Card
Overall Experience

All very good, thank you.

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Review from Judy T (Daughter of Resident) published on 24 April 2017 Submitted via Postal Card
Overall Experience

During my 2 week visit to the UK to visit my blind 103 year old father, he was taken ill and the doctor was called in. The care, attention and love he received was just wonderful and the doctor's visit was prompt, respectful, professional and gentle. The day to day care is always loving and wonderful which is a huge comfort for someone who lives abroad. I am hugely impressed with the wonderful team who look after him day and night.

Reply from Nathan Stone, Director at Chollacott House Nursing Home & Drake Unit

Good morning Judy T. Thank you for taking the time to write and post this review of your recent experiences at Chollacott House and with our Care Team there. It's always great when our hard working care teams receive public praise and recognition such as that offered in your review!

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Review from G S (Daughter of Resident) published on 24 April 2017 Submitted via Postal Card
Overall Experience

We arrived to see my mum at approximately 11 o'clock in the morning she had her personal care done and was being helped into the conservatory. There was a drink on hand for her at her table. The staff were cheerful and friendly. The nurse care to see my mum and was able to answer my questions relating to an ongoing problem. It was a nice day so we took mum out into the garden and the staff said if we needed help just to ask but we didn't need any. At the end of the visit, we took mum back into the conservatory again the staff were there if we needed help. We left about 12:30 when it was mum's lunchtime. Whilst outside mum was brought a drink by a member of staff.

Reply from Nathan Stone, Director at Chollacott House Nursing Home & Drake Unit

Hello G S. Thank you for taking the time to write and post this review of you recent experience with Chollacott House and our Care Team there. It's great to hear that you are happy with the care service being provided to your mum and that you would be likely to recommend Chollacott House and our Care Team to others.

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Review from J Y (Wife of Resident) published on 26 September 2016 Submitted via Postal Card
Overall Experience

My husband was at the home on respite, he was very upset as it was his first time away.He said the staff were very caring and helpful. He was not showered as I had asked for every day however when I mentioned this he was then showered every day. I felt there needed to be more staff.

Reply from Nathan Stone, Director at Chollacott House Nursing Home & Drake Unit

Good afternoon. Many thanks for taking the time to write and submit this feedback following your husband's respite stay with us at Chollacott House. It's great to hear that the care team were caring and helpful. Sorry to hear that you had to remind the care team that you had requested daily...  

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Review from Elizabeth B (Daughter of Resident) published on 30 March 2016 Submitted via Postal Card
Overall Experience

The majority of the staff are very friendly and welcoming. Although my father's behaviour and language is quite bad at times due to his dementia, the staff are very patient ans seem to be genuinely fond of him which is very reassuring for us. Some improvements have been made with new furniture etc and it's good to know investment is being made to keep this place homely and in good condition.

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Review from Mary H (Daughter of Resident) published on 23 March 2016 Submitted via Postal Card
Overall Experience

Mum says care here is mostly good. "It never drops to poor but sometimes drops to satisfactory". "I enjoy the food but I don't want too much". We find the care mum receives consistently good, the carers patient and attentive. The extra activities have provided an extra interest and involvement to the days.

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Review from M K (Friend of Resident) published on 22 March 2016 Submitted via Postal Card
Overall Experience

I visit my friend and I'm always impressed on how welcoming the staff always are. The home and residents are so clean and everybody is so friendly. A very pleasant place to visit.

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Review from Sandra M (Daughter of Resident) published on 6 January 2016 Submitted via Postal Card
Overall Experience

Since my mother has been a resident, she has been very happy. All the staff are kind and helpful, not only to my mum, but to me. Also the room is clean and tidy and the food is delicious. Nothing is too much trouble for any of the staff, always happy. I have no concerns.

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Review from Louise P (Resident / Service User) published on 28 October 2015 Submitted via Website
Overall Experience

I am a 45 year old disabled lady. I have very complex care meaning I need 24 hour care. The Drake Unit facilitates me getting the care I need, so that the care is tailored to my needs. The medication, food and personal needs are arranged with you so you have choice over your personal care and attention to make you feel like home but it also gives you some control in a setting through ill health etc which can feel vulnerable. I have been allowed to decorate my room to my taste and I have been allowed to have a puppy to keep me active and having company along with unconditional love. The gardens and views are beautiful. For me it feels like the staff are friends they also do something that is really important to me they anticipate your needs this shows they are no just doing a job. I am really happy here.

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Review from Peter R (Son of Resident) published on 8 October 2015 Submitted via Postal Card
Overall Experience

Chollacott House is a lovely nursing home. They looked after dad really well, taking all the time they needed to ensure his needs were met. Nothing was too much trouble, very committed management and staff. I would really recommend this nursing home.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 November 2022
Overall
Requires improvement
  • CaringRequires improvement
  • EffectiveGood
  • ResponsiveRequires improvement
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

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News (0) & Events (0)

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Awards / Recognitions (3)

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Meet the Team (1)

Barbara Kader
Barbara KaderJob Title:Registered Manager

Registered Manager of Chollacott House in Tavistock.

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