Our fees aur based upon care needs, we also have a visiting hairdresser and chiropodist whose services are not provided with in our fees.
These prices are only a guideline, please contact Chollacott House Nursing Home & Drake Unit to find out the exact price for your requirements.
If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.
Visiting times is to suit the requirements of the Residents. For business appointments please call Elaine Holliman
There is a car park with over 10 spaces
Chollacott House Nursing Home & Drake Unit has a Review Score of 9.8 (9.826) out of 10, based on 21 reviews in the last 2 years. Over all time Chollacott House Nursing Home & Drake Unit has 71 reviews.
Review from R P (Daughter of Resident) published on 8 November 2022
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Nathan Stone, Director at Chollacott House Nursing Home & Drake Unit
Hello. Thank you so much for this really kind feedback in which you have kindly recognised and acknowledged the great lengths that our care team at Chollacott House go to to ensure that the residents in their care are not just well cared for in terms of their physical needs but also in terms of their psychological and mental well-being. Writing that even feels a bit too formal - the care team work really hard to create a home-from-home environment where everybody is treated as an individual and there is an emphasis upon everybody taking part where they can and having fun. (that's better!). Thank you again for recognising this! Kindest regards, Nathan.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from David P (Partner of Resident) published on 2 September 2022
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Nathan Stone, Director at Chollacott House Nursing Home & Drake Unit
Good afternoon David P. Thank you for posting this lovely 5 star review of your experience with our care team and care home with nursing at Chollacott House in Tavistock. It's lovely to see our fantastic care home manager and her equally fantastic care team recognised in this way. Kindest regards, Nathan.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Billie L (Husband of Resident) published on 19 August 2022
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Nathan Stone, Director at Chollacott House Nursing Home & Drake Unit
Hello Billie L. Thank you for providing this review of your experience and that of your wife, of our Chollacott House Residential Care Home with nursing in Tavistock, Devon. We are all really pleased that you are happy with everything at Chollacott House and that your wife is well cared for. Thank you again, I know the manager and her team will be really happy to read this review. Kindest regards, Nathan.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D N (Resident) published on 17 August 2022
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Nathan Stone, Director at Chollacott House Nursing Home & Drake Unit
Hello D N. Thank you for taking the time to post this review of your experience living at Chollacott House in Tavistock. It's always really great when we have reviews written by our residents - after all - who could possibly know the home better? We are all really pleased that you have enjoyed your time living at Chollacott House for the past six years. I know the manager and her team will be really pleased to see this review. And, for my part, I have to agree, every time I visit or call and speak to our team at Chollacott House I always go away thinking 'I hope there are people like that about when I need them!' - Thank you again for your feedback. Kindest regards, Nathan.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Alison C (Niece of Resident) published on 10 August 2022
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Nathan Stone, Director at Chollacott House Nursing Home & Drake Unit
Hello Alison C. Thank you for taking the time to leave this feedback relating to your experience with our Care Team and Care Home at Chollacott House Nursing Home in Tavistock. It's great to learn that you feel that your aunt is safe and has good personal care and is well looked after. Of course, we note also your comments with regards to the tidiness of your aunt's room and the 'very push and pull' when dealing with her personal care. Whilst I will talk to the care home manager directly about this, and ask her to contact you, I also encourage you to take any such concerns directly to the Care Home Manager, Deputy Manager or Clinical Lead - if they are aware, and with as many details as possible - they can set about investigating any such concerns. Thank you again for your feedback, Kindest regards, Nathan.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Josie R (Wife of Resident) published on 3 August 2022
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Nathan Stone, Director at Chollacott House Nursing Home & Drake Unit
Hello Josie R. Thank you for posting this review of your experience with our Care Team and Care Home at Chollacott House in Tavistock. I know our care team will be really pleased (as am I) that you are happy with the care and activities that your husband enjoys at the home. Thank you again.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S S (Granddaughter of Resident) published on 3 August 2022
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Nathan Stone, Director. at Chollacott House Nursing Home & Drake Unit
Hello S S. Thank you for taking the time to write and leave this really positive review of your experience with our Care Team and Care Home at Chollacott House in Tavistock. It's really nice to read that you are very satisfied with the care that your nan is receiving. It's lovely that all of our care team are very friendly and that you have no concerns. Kindest regards,
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Suzanne H (Niece of Resident) published on 1 August 2022
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Nathan Stone, Director at Chollacott House Nursing Home & Drake Unit
Hello Suzanne, thank you for leaving this 5/5 full house review of your experience with our care team and care home at Chollacott House in Tavistock. It's lovely to read that your Uncle is kept motivated and getting involved with activities at the home. We do have a fantastic activities coordinator at Chollacott whose endless energy, creativity and enthusiasm are fantastic! Kindest regards.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S S (Wife of Resident) published on 22 July 2022
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Nathan Stone, Director. at Chollacott House Nursing Home & Drake Unit
Thank you for taking the time to publish this review of your experience with our care team and care home at Chollacott House in Tavistock, Devon. It's really nice to read that your husband appears to be very settled, that the care team are always friendly and helpful and that the management is good and professional in how they run Chollacott House. I have to agree; we have a fantastic management team and care team at Chollacott - I'm always impressed by the homeliness and clearly caring culture whenever I visit. Thank you again for this kind feedback; I know the manager and her team will really appreciate it. Kindest regards.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from W S (Daughter of Resident) published on 18 March 2021
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Nathan Stone, Director at Chollacott House Nursing Home & Drake Unit
Good afternoon WS. Thank you so much for taking the time to write and post this glowing review of your experience with our care team and care home with nursing at Chollacott House in Tavistock. I have to say, I agree completely with all that you have said, in particular about our care team at Chollacott House. They really are an amazing group of people, all of them. Nursing homes are, of course, really busy places where the care teams have significant amounts for formal process and administration to complete as a fundamental aspect of providing a bespoke care package to each resident. At Chollacott they manage to do that whilst at the same time, creating a relaxed and homely atmosphere, in your words 'cosy and welcoming' and I feel exactly the same way whenever I visit or, indeed, call the home. Thank you again for this feedback, I know it will be greatly appreciated by the care team! Kindest regards, Nathan.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kate D (Daughter-in-law of Resident) published on 12 March 2021
Submitted via Website •
Report
Overall Experience
4.0 out of 5
Reply from Nathan Stone, Director at Chollacott House Nursing Home & Drake Unit
Good afternoon Kate D. Thank you for this comprehensive review of your experience with our care team at Chollacott House Nursing Home in Tavistock, Devon. It's really nice to read how happy your mother-in-law is at Chollacott House and how happy you too are with the care being provided. Kindest regards, Nathan.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R M (Granddaughter of Resident) published on 15 February 2021
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Nathan Stone, Director at Chollacott House Nursing Home & Drake Unit
Good morning RM. Thank you so much for taking the time to leave this review of our care team and care home with nursing at Chollacott House in Tavistock, Devon. To read that 'the staff are incredible' resonates very much with how we feel about them - in particular the way in which they have risen to the challenge of the Covid 19 pandemic. This really is a lovely review and we will make sure all the care team get to see it! Kindest regards, Nathan.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C A (Niece of Resident) published on 15 February 2021
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Nathan Stone, Director at Chollacott House Nursing Home & Drake Unit
Good morning CA. Thank you for taking the time to leave this 5/5 Star review of your experience with our care team and care home with nursing at Chollacott House in Tavistock. It's really nice to read that your uncle is content at Chollacott and has really nice things to say about the care team, food and activities there. I have to agree, we do have a fantastic team at Chollacott House, whenever I visit I am struck by how much it feels like I'm walking into a person's/people's home. We very much hope that we will soon be able to re-start the visits using the external visiting suite so you can come and see your uncle. Kindest regards, Nathan.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D R (Wife of Resident) published on 11 February 2020
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Nathan Stone, Director at Chollacott House Nursing Home & Drake Unit
Thank you for posting this review of your experience with our Chollacott House Nursing Home in Tavistock, Devon. We're really pleased that your husband was well looked after and that the care team were attentive and helpful. I note that you have rated the Care Team and Management as 5/5 - and I fully agree, we have a great team at Chollacott. Thank you again for highlighting their hard work. Kindest regards, Nathan.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C B (Daughter of Resident) published on 3 September 2019
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Nathan Stone, Director at Chollacott House Nursing Home & Drake Unit
Good afternoon C B. Thank you for taking the time to write and post this lovely review of your experience with our Care Team and Care Home at Chollacott House in Tavistock. We're all really pleased that you and your family were able to create precious memories with your mum whilst she was with us in Chollacott House. Thank you for this public recognition of our Care Teams who do a fantastic, yet really difficult job, day in and day out. We are very sorry for your loss. Sincerely, Nathan.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Rita B (Wife of Resident) published on 21 January 2019
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Nathan Stone, Director. at Chollacott House Nursing Home & Drake Unit
Good morning Rita B. Thank you for taking the time to write and publish this 5 Star review of your experience with our Chollacott House Care Home with Nursing in Tavistock, Devon. It's great to know that your husband is so happy at the home and I know the care team there will be working really hard to help him to achieve his goal of getting better and going home:) Kindest regards, Nathan.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Karen H (Daughter of Resident) published on 8 November 2018
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Nathan Stone, Director at Chollacott House Nursing Home & Drake Unit
Hello Karen. Thank you for taking the time to write and post this lovely review of your own (and your mum's) experience at Chollacott House in Tavistock, Devon. It's always fantastic to see comments such as, 'I have not seen my mum look as well as she does now'. I have to agree, we have a fantastic care team at Chollacott House and it is a Care / Nursing Home that I always look forward to visiting myself. We hear what you say about the laundry, this is a problem across the industry. We are, as a company, just in the process of working with a labelling supplier whose system we intend to roll out across all of our homes - we hope this will help to resolve this problem which we appreciate can be very frustrating to our residents. Kindest regards, Nathan.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Hilary J (Wife of Resident) published on 30 July 2018
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Nathan Stone, Director. at Chollacott House Nursing Home & Drake Unit
Good morning Hilary J. Thank you for taking the time to write and post this review of the experience that you and your late husband had at our Chollacott House Nursing Home in Tavistock. You have clearly singled out our Care Team and the care that they have provided to both your late husband and yourself at a clearly difficult time. Thank you for that - we know our Care Teams do an amazing job, and all to often it goes unnoticed, your review provides recognition that is greatly appreciated for and by them. Kindest regards, Nathan.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from John M (Husband of Resident) published on 4 June 2018
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Nathan Stone, Director. at Chollacott House Nursing Home & Drake Unit
Hello John M. Thank you for taking the time to write and post this review of our team at Chollacott House Care Home with Nursing in Tavistock, Devon. It's always great to see the Managers, Nursing and Care Teams receive such public praise as this. We note your comment about call bell response times and apologise for any delays encountered. For the benefit of readers of this review, there should never be times of staff shortages as the rota is planned 4 weeks in advance and we have agency back up in place to cater for any short-notice absences (illnesses etc). The call bell system records are regularly monitored by the care home manager to ensure that we identify any busy times and resource accordingly. There may, of course, be times when multiple call bells may sound at once, and this may cause some delay in response - but this should not be to a significant degree. The call bells have an Emergency Button and an Assistance Button and are prioritised accordingly. Kindest regards, Nathan.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Louisa C (Daughter of Resident) published on 27 April 2018
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Nathan Stone, Director at Chollacott House Nursing Home & Drake Unit
Hello Louisa C. Thank you for taking the time to write and post this review of your experience with our Care Team and Care Home at Chollacott House in Tavistock. It's always great when our care teams receive such public recognition of their hard work as this. Of course, we're all really pleased that your mum was happy at the home and we're sorry for your loss. Kindest regards, Nathan.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.8 (9.826) out of 10 for Chollacott House Nursing Home & Drake Unit is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.826 for Chollacott House Nursing Home & Drake Unit is calculated as follows: ( (206 Excellents x 5) + (39 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 247 Ratings = 4.826
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Chollacott House Nursing Home & Drake Unit is based on 21 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 21 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 11 Nov 2022
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
Job Title: Registered Manager
Registered Manager of Chollacott House in Tavistock.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Chollacott House Nursing Home & Drake Unit to verify any information. View our terms and conditions. Chollacott House Nursing Home & Drake Unit has an Enhanced Service - more info.
