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Chollacott House Nursing Home & Drake Unit

61 Whitchurch Road, Tavistock, Devon PL19 9BD
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Chollacott House Nursing Home & Drake Unit, Tavistock
Chollacott House Nursing Home & Drake Unit, Tavistock
Chollacott House Nursing Home & Drake Unit, Tavistock

Chollacott House Nursing Home & Drake Unit is situated close to the centre of Tavistock and is set in its own grounds. The home offers full nursing care in an attractive period property that has been very well re-created, with purpose-built facilities. Day Service facilities are also provided, including "lunch club". The property is convenient for local amenities. Chollacot House provides a very desirable lifestyle encompassing care, with an emphasis...  

Care Provided by Chollacott House Nursing Home & Drake Unit

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,000 - £1,000£1,000 - £1,000
Residential Dementia Care£1,000 - £1,000N/A
Nursing Care£1,300 - £1,300£1,300 - £1,300
Nursing Dementia Care£1,300 - £1,300N/A

Our fees aur based upon care needs, we also have a visiting hairdresser and chiropodist whose services are not provided with in our fees.

Contact Chollacott House Nursing Home & Drake Unit to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Barbara Kader(Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2010

Room Information

  • Single Rooms (36)
  • Couples/Companion Rooms (3)
  • Single Rooms with ensuite Wet Room (10)

Visiting

  • Visiting times is to suit the requirements of the Residents. For business appointments please call Elaine Holliman

Parking

  • There is a car park with over 10 spaces

Chollacott House Nursing Home & Drake Unit Reviews (76)

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9.7

Chollacott House Nursing Home & Drake Unit has a Review Score of 9.7 (9.674) out of 10, based on 18 reviews in the last 2 years. Over all time Chollacott House Nursing Home & Drake Unit has 76 reviews.

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Showing 76 reviews matching selected criteria
Review from Linda T (Daughter of Resident) published on 1 December 2022 Submitted via Postal Card
Overall Experience

Wonderful staff, love the manager. A member of staff made such a fuss of my mum on her birthday which made her day with fabulous decorations.

Reply from Nathan Stone, Director at Chollacott House Nursing Home & Drake Unit

Hello Linda T. Thank you so much for taking the time to post this lovely review of your experience with our care team and nursing home at Chollacott House in Tavistock. It's always lovely for us to see our teams earning 5/5 Star reviews in recognition of their hard work and dedication. I have to...  

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Review from Emma D (Granddaughter of Resident) published on 1 December 2022 Submitted via Postal Card
Overall Experience

The staff here at this home is what makes our experience so wonderful. We truly believe that our grandmother is receiving the best care on offer given by warm, friendly staff. Our needs have always been met while trying to visit from afar. I couldn't endorse this care home more highly. I speak on behalf of all our family when we say a big thank you to all staff.

Reply from Nathan Stone, Director. at Chollacott House Nursing Home & Drake Unit

Dear Emma. Firstly, thank you so much for taking the time to leave this absolutely glowing review of your experience with our care team and nursing home at Chollacott House in Tavistock. I absolutely agree with you - we have a fantastic team at Chollacott House (and just this past weekend I had the...  

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Review from Robert S (Son of Resident) published on 14 November 2022 Submitted via Postal Card
Overall Experience
My dad is well cared for at Chollacott House Nursing Home & Drake Unit. The staff are caring and the food is very good.
One member of staff, in particular, has been very attentive to Dad's needs, including haircuts and shaving. And both the manager and another member of staff oversee the home very well. The activities are good, although I'd like to see the common room used more.

We've also had some issues with losing laundry items which I hope will be resolved soon.

Reply from Nathan Stone, Director at Chollacott House Nursing Home & Drake Unit

Hello Robert. Thank you so much for taking the time to leave this really lovely review of your experience with our care team and nursing home at Chollacott House in Tavistock. It's really lovely to read that your dad is well cared for. I hear what you say about the common room. I have had similar...  

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Review from Susan S (Daughter-in-law of Resident) published on 14 November 2022 Submitted via Postal Card
Overall Experience
My father-in-law is well cared for at Chollacott House Nursing Home & Drake Unit. The staff are attentive, the food is very good and the environment is clean and safe.
One member of staff is very attentive and helps my father-in-law with shaving and cutting his hair. He is very caring. He interacts a lot with my father-in-law.

The management does a good job managing the nursing home.

Reply from Nathan Stone, Director. at Chollacott House Nursing Home & Drake Unit

Hello Susan. Thank you so much for taking the time to leave this really lovely review of your experience with our care team and nursing home at Chollacott House in Tavistock. It's lovely for our care teams to see their hard work recognised in this way. I know exactly who you mean when you refer to...  

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Review from Emily S (Granddaughter of Resident) published on 14 November 2022 Submitted via Postal Card
Overall Experience

The caregivers at Chollacott House Nursing Home & Drake Unit appear to be very thoughtful and attentive to the residents. The manager has always been extremely accommodating in coordinating visits, given our limited time and Covid. One member of staff is always a joy to see and is full of energy which I think greatly benefits the environment in which the residents live. Another member of staff has been a great and important friendly face for my grandad. You can tell that he truly cares and goes the extra mile to engage, make connections with and really get to know the residents on a more personal level.

Reply from Nathan Stone, Director at Chollacott House Nursing Home & Drake Unit

Good morning Emily. Thank you so much for this really lovely review of your experience, and that of your grandad, with our care team and nursing home at Chollacott House in Tavistock. We have a fantastic team of carers at Chollacott House and are very fortunate to also have a fantastic manager and...  

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Review from R P (Daughter of Resident) published on 8 November 2022 Submitted via Postal Card
Overall Experience

The residents experience all local and national events without exception. The home recently marked the passing of the Queen extremely sympathetically and even treated residents to candy floss when the fair came to town. The residents are at the heart of their decisions and this is hugely appreciated by family and carers related to residents.

Reply from Nathan Stone, Director at Chollacott House Nursing Home & Drake Unit

Hello. Thank you so much for this really kind feedback in which you have kindly recognised and acknowledged the great lengths that our care team at Chollacott House go to to ensure that the residents in their care are not just well cared for in terms of their physical needs but also in terms of...  

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Review from David P (Partner of Resident) published on 2 September 2022 Submitted via Postal Card
Overall Experience
The manager and staff have taken us out and to home on a few occasions. They do so whenever we request it and always provide the time we want. Nothing is too much trouble, and they make us very comfortable. They are extremely friendly, courteous and kind.

Punctuality is "spot on".

Reply from Nathan Stone, Director at Chollacott House Nursing Home & Drake Unit

Good afternoon David P. Thank you for posting this lovely 5 star review of your experience with our care team and care home with nursing at Chollacott House in Tavistock. It's lovely to see our fantastic care home manager and her equally fantastic care team recognised in this way. Kindest regards, Nathan.

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Review from Billie L (Husband of Resident) published on 19 August 2022 Submitted via Postal Card
Overall Experience

I am happy with all in this nursing home. They provided good care for my wife.

Reply from Nathan Stone, Director at Chollacott House Nursing Home & Drake Unit

Hello Billie L. Thank you for providing this review of your experience and that of your wife, of our Chollacott House Residential Care Home with nursing in Tavistock, Devon. We are all really pleased that you are happy with everything at Chollacott House and that your wife is well cared for. Thank...  

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Review from D N (Resident / Service User) published on 17 August 2022 Submitted via Postal Card
Overall Experience

This has been my home for the last six years. I am more than satisfied with everything.

Reply from Nathan Stone, Director at Chollacott House Nursing Home & Drake Unit

Hello D N. Thank you for taking the time to post this review of your experience living at Chollacott House in Tavistock. It's always really great when we have reviews written by our residents - after all - who could possibly know the home better? We are all really pleased that you have enjoyed your...  

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Review from Alison C (Niece of Resident) published on 10 August 2022 Submitted via Postal Card
Overall Experience
Before my aunt need to be in care, she was an incredibly house-proud lady and I do feel that her room could be left tidier after the personal care routines have been finished and that the pillows on her bed should be replaced more often, as being washed so often breaks down the stuffing and leaves them lumpy.
In general, I think my aunt is safe has good personal care and is looked after well.

However, when I showed the review form to her in regard to the question "treated with dignity" she said she would score this as very unsatisfactory. She said a couple of the carers are "very push and pull" when dealing with her personal care.

Reply from Nathan Stone, Director at Chollacott House Nursing Home & Drake Unit

Hello Alison C. Thank you for taking the time to leave this feedback relating to your experience with our Care Team and Care Home at Chollacott House Nursing Home in Tavistock. It's great to learn that you feel that your aunt is safe and has good personal care and is well looked after. Of course,...  

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Review from Josie R (Wife of Resident) published on 3 August 2022 Submitted via Postal Card
Overall Experience

I am happy with the care and activities.

Reply from Nathan Stone, Director at Chollacott House Nursing Home & Drake Unit

Hello Josie R. Thank you for posting this review of your experience with our Care Team and Care Home at Chollacott House in Tavistock. I know our care team will be really pleased (as am I) that you are happy with the care and activities that your husband enjoys at the home. Thank you again.

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Review from S S (Granddaughter of Resident) published on 3 August 2022 Submitted via Postal Card
Overall Experience

I am overall very satisfied with the care given to my nan. I can not complain about anything being under satisfactory if I ask for something on my nan's behalf it is promptly addressed and help provided. Have been allowed to decorate and personalise my nan's room to make it her own, she's given 3 good meals a day and always has company around. All the staff are very friendly. No concerns.

Reply from Nathan Stone, Director. at Chollacott House Nursing Home & Drake Unit

Hello S S. Thank you for taking the time to write and leave this really positive review of your experience with our Care Team and Care Home at Chollacott House in Tavistock. It's really nice to read that you are very satisfied with the care that your nan is receiving. It's lovely that all of our care team are very friendly and that you have no concerns. Kindest regards,

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Review from Suzanne H (Niece of Resident) published on 1 August 2022 Submitted via Postal Card
Overall Experience

Happy with my uncle's care, keeping him motivated with activities with the care coordinator.

Reply from Nathan Stone, Director at Chollacott House Nursing Home & Drake Unit

Hello Suzanne, thank you for leaving this 5/5 full house review of your experience with our care team and care home at Chollacott House in Tavistock. It's lovely to read that your Uncle is kept motivated and getting involved with activities at the home. We do have a fantastic activities coordinator at Chollacott whose endless energy, creativity and enthusiasm are fantastic! Kindest regards.

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Review from S S (Wife of Resident) published on 22 July 2022 Submitted via Postal Card
Overall Experience

He seems to be very settled at Chollacott. The staff are always friendly and helpful with any problems I have. The management is extremely good and professional in their approach to running Chollacott.

Reply from Nathan Stone, Director. at Chollacott House Nursing Home & Drake Unit

Thank you for taking the time to publish this review of your experience with our care team and care home at Chollacott House in Tavistock, Devon. It's really nice to read that your husband appears to be very settled, that the care team are always friendly and helpful and that the management is good...  

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Review from W S (Daughter of Resident) published on 18 March 2021 Submitted via Postal Card
Overall Experience

Chollacott House Nursing Home is outstanding for care, being honest with everything that is going on with my Mum. They are such lovely and caring staff. Nothing is too much trouble for any of them. From Manager, right down to the cleaners. I praise them for how they have dealt with everything through this awful time. This home is like home from home, so cosy and welcoming. I thank them all from the bottom of my heart. Well cone Chollacott House Nursing Home and Drake Unit xx

Reply from Nathan Stone, Director at Chollacott House Nursing Home & Drake Unit

Good afternoon WS. Thank you so much for taking the time to write and post this glowing review of your experience with our care team and care home with nursing at Chollacott House in Tavistock. I have to say, I agree completely with all that you have said, in particular about our care team at...  

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Review from Kate D (Daughter-in-law of Resident) published on 12 March 2021 Submitted via Website
Overall Experience

My mother-in-law has been at Chollacott House Nursing Home for over two years. She is happy there and enjoys chatting with the staff. She was able to bring some of her own furniture with her and she has plenty of storage space for clothes, etc and an en-suite toilet. Her room is kept very clean. She enjoys the food, especially lunch and the afternoon tea and cake. Because of her memory loss and confusion, she has never mastered how to use the call button system so she relies on the staff to check on her frequently, which they do. I was impressed with how quickly a new visiting suite was built with a glass partition to enable safe visiting during Covid-19. Pre-lockdown she enjoyed minibus trips and loved the hairdresser coming every week, although she has said she would like more activities. There is always a nurse on duty so her medical needs are well met and they are very quick to get the doctor in if she has symptoms of illness and to keep me informed. I feel she is safe and well cared for.

Reply from Nathan Stone, Director at Chollacott House Nursing Home & Drake Unit

Good afternoon Kate D. Thank you for this comprehensive review of your experience with our care team at Chollacott House Nursing Home in Tavistock, Devon. It's really nice to read how happy your mother-in-law is at Chollacott House and how happy you too are with the care being provided. Kindest regards, Nathan.

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Review from R M (Granddaughter of Resident) published on 15 February 2021 Submitted via Postal Card
Overall Experience

The staff are incredible. The care shown towards my Grandad has been amazing. Nothing is too much trouble. I couldn't wish for my Grandad to be anywhere else. My whole family are in awe of the amazing people who work at Chollacott. Thank you for everything.

Reply from Nathan Stone, Director at Chollacott House Nursing Home & Drake Unit

Good morning RM. Thank you so much for taking the time to leave this review of our care team and care home with nursing at Chollacott House in Tavistock, Devon. To read that 'the staff are incredible' resonates very much with how we feel about them - in particular the way in which they have risen...  

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Review from C A (Niece of Resident) published on 15 February 2021 Submitted via Postal Card
Overall Experience

My uncle appears content in Chollacott. When I have spoken to him, he always comments on how nice and helpful all the staff are. He says he enjoys the meals and always has plenty of snacks to have. he tells me that he likes joining in with activities. When I call the home the staff are all friendly and keep me updated with hos my Uncle is.

Reply from Nathan Stone, Director at Chollacott House Nursing Home & Drake Unit

Good morning CA. Thank you for taking the time to leave this 5/5 Star review of your experience with our care team and care home with nursing at Chollacott House in Tavistock. It's really nice to read that your uncle is content at Chollacott and has really nice things to say about the care team,...  

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Review from D R (Wife of Resident) published on 11 February 2020 Submitted via Postal Card
Overall Experience

Well looked after over the time he was in Chollacott House Nursing Home. Everyone more than willing to offer their assistance if we needed something sorted, plus patience and help at mealtimes.

Reply from Nathan Stone, Director at Chollacott House Nursing Home & Drake Unit

Thank you for posting this review of your experience with our Chollacott House Nursing Home in Tavistock, Devon. We're really pleased that your husband was well looked after and that the care team were attentive and helpful. I note that you have rated the Care Team and Management as 5/5 - and I...  

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Review from C B (Daughter of Resident) published on 3 September 2019 Submitted via Postal Card
Overall Experience

Mum spent the last two years and four months at Chollacott. They are very precious memories for me and my family. Any time I had issues or concerns they were addressed. The last week of mum's life we were with mum day and night. The staff were amazing and allowed mum to pass away with dignity. Nothing was too much trouble. For that, I will always be grateful.

Reply from Nathan Stone, Director at Chollacott House Nursing Home & Drake Unit

Good afternoon C B. Thank you for taking the time to write and post this lovely review of your experience with our Care Team and Care Home at Chollacott House in Tavistock. We're all really pleased that you and your family were able to create precious memories with your mum whilst she was with us...  

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 November 2022
Overall
Requires improvement
  • CaringRequires improvement
  • EffectiveGood
  • ResponsiveRequires improvement
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (3)

Accreditations

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Meet the Team (1)

Barbara Kader
Barbara KaderJob Title:Registered Manager

Registered Manager of Chollacott House in Tavistock.

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