What types of Care is Hay House registered for?

Older Person Care, Dementia, Eating Disorders, Learning Disability / Autism, Mental Health Condition, Physical Disability, Detention Under Mental Health Act & Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hay House have?

There are 31 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Hay House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Hay House to the centre of Exeter?

5.5 mile(s) as the crow flies, distance by road may be significantly further.

Hay House care home, Broadclyst, Exeter, Devon EX5 3JL

Hay House

Broadclyst, Exeter EX5 3JL

5 Reviews

Care Provided

Length of Stay

Permanent Care
Respite Care

Care Types Provided

Nursing Care
Dementia Nursing Care
For a maximum of 35 Service Users

Dementia Care Types

Moderate Dementia
Advanced/Complex Dementia

Other Care Provided

Day Care
Parkinson's Disease
Stroke

Facilities

Own Furniture if required
Pet Friendly (or by arrangement)
Smoking not permitted
Near Public Transport
Minibus or other transport
Lift
Wheelchair Access
Gardens
Phone Point in own room
Television point in own room

Funding & Fees

Weekly Charges per Person

Self-Funded Residential Care: from £1600
Self-Funded Residential Dementia Care: from £1600
Self-Funded Nursing Care: from £1600
Self-Funded Nursing Dementia Care: from £1598

These prices are only a guideline, please contact Hay House to find out the exact price for your requirements.

Funding Types Accepted

Self Funding (Private)
Local Authority with Top Up
Local Authority
NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

Chartbeech Ltd

Person in charge

Karen Davey (Manager)

Local Authority / Social Services

Devon County Council

Admission Criteria

Ages 50+

Care Home Design/Build

Purpose Built: No
Last Refurbishment: 2020

Room Information

Single Rooms (31)
Couples/Companion Rooms (2)

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Review from Louise H (Niece of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience

My Uncle was moved to Hay House from another Nursing Home Via Hospital as it was felt that the previous nursing home no longer met his needs. Although my Uncle was not at Hay House long as he sadly passed away I could not fault the care and compassion that was shown to both my Uncle (resident) and my

Dad who was allowed to visit with covid safe restrictions in place. Extra visits to the normal schedule were accommodated as the end of life approached. The manager and her team do a fantastic job at making sure that the residents are cared for like we would wish our nearest and dearest to be looked after when we can no longer do this ourselves. Thank you are two very small words and don't seem big enough to express my gratitude for what you did for my Uncle and Dad.

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Review from Nigel S (Husband of Resident) published on 23 April 2022
Submitted via Website • Report

Overall Experience

My wife has been a resident at Hay House for two years. Unfortunately, she has Alzheimer's so visits have been challenging with the Covid-19 pandemic but the Home has always tried to accommodate my visits and never have my visits been cut short. I have even been able to be accompanied by a couple of

friends which seems to help everyone. She is always dressed in her clothes and not someone else’s which has happened elsewhere. Initially, there was a concern as to how my wife would react to me and my visits but now there are no concerns as she has made her life here. The staff are treated as friends too, which has made my life easier. There have been upgrades to the home both inside and out which seem to have a positive and calming effect on my wife. The staff have always kept me up to date on her health and well-being and periodically send me photographs including her partaking in activities. In conclusion, I feel that the staff care for their residents which is a relief to me.

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Review from Tracy S (Daughter of Resident) published on 7 April 2022
Submitted via Website • Report

Overall Experience

During lockdown the home/the manager has done everything possible to keep my mother and the other residents safe, in some instances restricting visits which is understandable.
Luckily my mother's 80th last May was in between lockdowns and I could visit. I went down with my family and spent some wonderful

hours with mum.
The home made my mother's day very special, with a special breakfast and Happy Birthday sang to her, they decorated the conservatory for mum with banners, it was wonderful. I ordered a birthday cake and took some food in and we had a party for her in the conservatory - it was really lovely.

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Review from Paula J (Daughter of Resident) published on 23 March 2022
Submitted via Website • Report

Overall Experience

This used to be a vibrant caring nursing home, but sadly this is not the case now. I hope the owner of the home sits up and focuses on what a nursing home should be rather than count the gold! Monies should be going into employing qualified and experienced long-term carers, a home is only as good as

its carers, all the good ones have left. Rather than investing in fancy garden bits that remain unused, look at what other homes are doing in terms of recruitment, I cannot wait until my Mum is moved and we can start to sleep again.

Reply from Wade Newmark, Director and Owner at Hay House

We are sorry your experience of our home has not met with your expectations. I am proud of our team and despite the incredible challenges of the past 2 years, we continue to be a vibrant caring home. Like all owners, we have expended enormous time and resources ensuring the safety and comfort or our residents. All homes - including mine – have been stretched to the limit both financially and in our personnel. Your remarks are both unkind and considerably wide of the mark. The garden project was undertaken long before Covid hit and in response to the demands of our residents and families. This was funded through a legacy left to our home specifically for this purpose. It has bought enormous joy to our residents and their families. Regarding our staff: we have put significant resources into recruitment and will shortly obtain a Tier 2 Home Office accreditation ensuring security of staff numbers. You are more than welcome to visit us to discuss your concerns should you wish to.

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Review from Angela M (Stepdaughter of Resident) published on 13 December 2021
Submitted via Website • Report

Overall Experience

My stepfather was moved to Hay House December 2020. Covid and lockdown visits were very limited and not before March 2021. I often felt that I was an insignificant person in his life, and supervised during every visit. My stepdad went into a deep depression and hardly communicated again. I tried to

help this by making a communication board so he could point to what he wanted. It was never used. My main issue was his end of life after being sat with him for 40 minutes staff came in and said it was time to leave, when I questioned that this was exceptional circumstances I was told ' You are lucky you had that'. I felt the approach was unprofessional, rude and uncalled for. The two members of staff stood there waiting for me to leave and I had to ask for my private time with him to say goodbye. On leaving they said 'of course if he gets worse you can come back' - well he certainly wasn't getting any better! It was a degrading time for myself and my stepdad.

Reply from Melissa Cooper, Regional Operations Manager at Hay House

It saddens me to read of your experience with your late stepfather in our home last year. It is important to put this into context: we run a home specialising in extreme mental illness. Our residents are often unpredictable, easily upset and at times can present very challenging behaviour toward others. Our number one priority is to ensure the safety of our residents and their families. This means that visits are accompanied by our staff, for your protection and our residents' wellbeing. We, like all other homes, need to be mindful of the time we can allocate to accompanying visitors including all of the time taken up with infection control and protecting our home – and your stepfather – from Covid. We run a measured visiting programme by appointment and have done all we can to accommodate everyone, subject to staffing constraints and ensuring the home is safe. As the owner, I am more than happy to meet you as I am with any family member, whether they are unhappy or simply wish to catch up. Please feel free to arrange to see us next time you are in Exeter.

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