Hay House

Mum has been a resident of Hay House for over six years. I cannot fault the care she receives. From management, office, nurses, carers, cleaners, cooks, they all do an amazing job ensuring all residents are cared for with dignity. I know mum is receiving the best care possible.

My mum was moved to Hay House with advancing alzheimers after her needs became too complex for her previous (and 1st) residential care home. The staff at all levels from management to housekeeping to carers have all been lovely, really helpful, polite, caring and supportive. My mum is settled here now and is happy, calm, clean, well fed and really well looked after. She has celebrated birthdays here and they go above and beyond with a home baked, beautufully and inidudually decorated cake, personalised for the recipient. I am totally confident in the care she is given at Hay House and feel blessed that mum is so well cared for.

Most importantly, I had complete confidence in the team and felt happy leaving my loved one in such a trusted, caring, and supportive environment. I would highly recommend this care home to anyone looking for outstanding care. My dear Mum was only at Hay House for a couple of weeks before passing, but during that time she received the very best care.

Its lovely to know dad is being so well.looked after x

The staff seem very aware of Dad's needs and these are attended to in a timely manner.

I have always found the staff particularly experienced, attentive, kind and friendly, from the office staff, nurse, carers and maintenance, both to the resident and relatives.

The staff are quick to inform me if there is an additional health problem. I have never heard a raised voice and the carers are very patient.

I have complete trust in the Home and feel my relative is in good hands

My Mother has been a resident of Hay House for 6 years, having arrived during the covid pandemic and throughout this time I have been very impressed by the attitude of the management & staff and their willingness to go the extra mile to accomodate any special requests. Living full time in Spain, I was especilly grateful for their flexibility in allowing me to visit Mom during the pandemic whilst maintaining strict safety procedures iaw Government guidelines. I have developed a fantastic relationship with all the staff, who are always extremely polite and cheerful and, across the board, from Carers to Housekeeping/Maintenance, Nursing Staff to Management everyone always has time to discuss any concerns I have. New initiatives such as the Newsletter has helped with understanding the daily routines of the Care Home and I am now much more aware of the activities taking place which seems plentiful and varied. I am forever grateful for what you all do to take care of Mom.

My mother has been a resident at Hay House for advanced dementia for over three years. We have been very pleased with the care she has received. The staff are always attentive and friendly when we visit. Mum is always well cared for, clean and comfortable. We were very pleased she was accepted to Hay House as some of her behaviours could be very challenging. Her needs have changed since her original admission but Hay House has been able to adapt and provide what she needs.

As we live approximately 300 miles away we are regularly informed of my sisters health and well being. I can contact them at anytime should I need updates. She is very well looked after by caring staff and they meet her needs perfectly. - my sister has very complex needs and the staff deal with her with care and compassion. The home is very clean and well kept.

My friend was admitted to Hay House in March 2021 suffering from dementia and other historic mental problems. With two other friends I have been visiting her regularly since then, settling down to a three-weekly visit unless other problems prevent us. Our friend can be extremely difficult and from the beginning I have admired the way the staff at Hay House have looked after her, and the way they have dealt with her often unpredictable behaviour. In particular, one or two of the Indian nurses have somehow managed to build a really loving relationship with her so that she begins to respond positively to their love, at least at times! All three of us knew our friend before she needed residential care, and while two of us are just old female friends of hers, we also bring our Deacon from the church, who has a wonderful way of presenting a "father figure" to her which seems to be just what she needs. More classical music in the house would please her if it were possible.

My Uncle was moved to Hay House from another Nursing Home Via Hospital as it was felt that the previous nursing home no longer met his needs. Although my Uncle was not at Hay House long as he sadly passed away I could not fault the care and compassion that was shown to both my Uncle (resident) and my Dad who was allowed to visit with covid safe restrictions in place. Extra visits to the normal schedule were accommodated as the end of life approached. The manager and her team do a fantastic job at making sure that the residents are cared for like we would wish our nearest and dearest to be looked after when we can no longer do this ourselves. Thank you are two very small words and don't seem big enough to express my gratitude for what you did for my Uncle and Dad.

My wife has been a resident at Hay House for two years. Unfortunately, she has Alzheimer's so visits have been challenging with the Covid-19 pandemic but the Home has always tried to accommodate my visits and never have my visits been cut short. I have even been able to be accompanied by a couple of friends which seems to help everyone. She is always dressed in her clothes and not someone else’s which has happened elsewhere. Initially, there was a concern as to how my wife would react to me and my visits but now there are no concerns as she has made her life here. The staff are treated as friends too, which has made my life easier. There have been upgrades to the home both inside and out which seem to have a positive and calming effect on my wife. The staff have always kept me up to date on her health and well-being and periodically send me photographs including her partaking in activities. In conclusion, I feel that the staff care for their residents which is a relief to me.

The home made my mother's day very special, with a special breakfast and Happy Birthday sang to her, they decorated the conservatory for mum with banners, it was wonderful. I ordered a birthday cake and took some food in and we had a party for her in the conservatory - it was really lovely.

This used to be a vibrant caring nursing home, but sadly this is not the case now. I hope the owner of the home sits up and focuses on what a nursing home should be rather than count the gold! Monies should be going into employing qualified and experienced long-term carers, a home is only as good as its carers, all the good ones have left. Rather than investing in fancy garden bits that remain unused, look at what other homes are doing in terms of recruitment, I cannot wait until my Mum is moved and we can start to sleep again.

My stepfather was moved to Hay House December 2020. Covid and lockdown visits were very limited and not before March 2021. I often felt that I was an insignificant person in his life, and supervised during every visit. My stepdad went into a deep depression and hardly communicated again. I tried to help this by making a communication board so he could point to what he wanted. It was never used. My main issue was his end of life after being sat with him for 40 minutes staff came in and said it was time to leave, when I questioned that this was exceptional circumstances I was told ' You are lucky you had that'. I felt the approach was unprofessional, rude and uncalled for. The two members of staff stood there waiting for me to leave and I had to ask for my private time with him to say goodbye. On leaving they said 'of course if he gets worse you can come back' - well he certainly wasn't getting any better! It was a degrading time for myself and my stepdad.