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Dove Tree House

89-91 Heavitree Road, Exeter, Devon EX1 2ND
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Dove Tree House, Exeter
Dove Tree House, Exeter
Dove Tree House, Exeter

Dove Tree House is a thirty-five capacity care home fully staffed and resourced to carry out a range of personal care needs, being ideal for old age-related needs, while also for dementia care and for adults with a physical disability.

The home takes on many long-term care needs, respecting the individual and welcoming to loved ones, as well as offering respite and day care to further reach out to vulnerable adults...  

Care Provided by Dove Tree House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 35 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,000 - £1,000N/A
Residential Dementia Care£1,000 - £1,000N/A

Contact Dove Tree House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Mary Davidson(Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 40+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2010

Room Information

  • Single Rooms (31)
  • Couples/Companion Rooms (2)

Visiting

  • The home welcomes visitors to the home between the hours of 11.00am and 7.00pm - other hours can be accommodated but please arrange in advance with the Care Home Manager. Visitors will be asked to sign the visitors book when they arrive and leave (for various reasons including the need to meet Fire Regulations within the building).

Parking

  • Parking on site for visiting professionals and friends and relatives.

Dove Tree House Reviews (85)

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9.7

Dove Tree House has a Review Score of 9.7 (9.675) out of 10, based on 24 reviews in the last 2 years. Over all time Dove Tree House has 85 reviews.

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Showing 85 reviews matching selected criteria
Review from Anne C (Niece of Resident) published on 2 August 2018 Submitted via Postal Card
Overall Experience
The general standard of care is excellent. Staff displayed a genuine care for residents. My aunt had been at the home for seven years and felt that this was her home and her family.
Although there was never any nursing care offered, the end of life care given was so good, with such care and compassion, that it could not be improved on.

I am so grateful for all the things that made my aunt's last days less of an ordeal.

Reply from Nathan Stone, Director at Dove Tree House

Hello Anne C. Thank you for taking the time to write and post this lovely review of your experience with our Care Team and Care Home at Dove Tree House in Exeter. We're sorry that you have lost your Aunt, I know she was a well loved member of the family at Dove Tree and will be missed greatly by...  

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Review from B D (Friend of Resident) published on 11 July 2018 Submitted via Postal Card
Overall Experience
I was always made welcome. When visiting my friend seemed very happy, she was well looked after, all food was cooked on the premises and there was always a choice.
My friend was admitted to hospital with pneumonia. On returning to the home, her care was exceptional. She was always clean and bedding was immaculate. She always looked comfortable.

Unfortunately, she passed away on 22nd June, aged 88 years.

Reply from Nathan Stone, Director. at Dove Tree House

Hello. Thank you for taking the time to write and post this review of your experience of our Dove Tree House Care Team and Care Home in Exeter. I have to agree, Dove Tree House has a fantastic care team and it's really nice to know that your friend was happy and well looked after. It is, of course,...  

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Review from Gillian S (Niece of Resident) published on 12 June 2018 Submitted via Postal Card
Overall Experience

My uncle has been a resident in this home for over 6 and a half years and the care and support he received was excellent. The manager and team of staff work tirelessly to ensure all the residents are happy and my uncle was very content and happy. The patience, care and professionalism of the staff make the home special and the residents feel safe and well cared for. I visited regularly over the years and many staff have been there throughout that time. The food is excellent and there is always a good choice. I would definitely recommend the home.

Reply from Nathan Stone, Director. at Dove Tree House

Good afternoon Gillian S. Thank you for taking the time to write and publish this detailed review of your experience with our care team and care home at Dove Tree House in Exeter. It's always great to see a full house on Excellent Ratings. You have clearly identified the Care Team as being...  

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Review from J K (Daughter of Resident) published on 12 June 2018 Submitted via Postal Card
Overall Experience
Accommodation is kept clean and tidy.

Good choice and good quality meals provided. Friendly staff.

Reply from Nathan Stone, Director. at Dove Tree House

Hello JK. Thank you for taking the time to write and post this review of your experience with our Care Team and Care Home at Dove Tree House in Exeter. We're really pleased that you are happy with the home. Kindest regards, Nathan.

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Review from M G (Son-in-law of Resident) published on 22 May 2018 Submitted via Postal Card
Overall Experience

A homely, welcoming care home. The whole team care about each resident and their family relatives.

Reply from Nathan Stone, Director at Dove Tree House

Thank you for taking the time to write and post this review of your experience with our Care Team and Care Home at Dove Tree House in Exeter. It's always great for our care teams to receive feedback such as this and yes, I agree, we have a great Care Team at Dove Tree House. Kindest regards, Nathan.

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Review from Carol C (Daughter of Resident) published on 30 January 2018 Submitted via Postal Card
Overall Experience

When visiting my mother, the staff are always friendly and helpful. My mother cannot say enough about the carers/staff, they are all very kind and caring to her and she says we couldn't have found a better care home for her.

Reply from Nathan Stone, Director. at Dove Tree House

Hello Carol C. Thank you for taking the time to write and publish this great review of your experience with our Care Team and Care Home at Dove Tree House in Exeter. It's fantastic to hear that your mum is so happy there and I agree with her, we have a fantastic team at Dove Tree and it is a lovely place to be. Thank you for recognising the team's hard work publicly through this review.

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Review from Linda B (Friend of Resident) published on 3 January 2018 Submitted via Postal Card
Overall Experience

I love to come and visit residents at Dove Tree House. You always get a nice welcome from staff and they all make you welcome and it is a friendly place.

Reply from Nathan Stone, Director at Dove Tree House

Hello Linda B - and Happy New Year to you. Thank you for taking the time to write and publish this review of your experiences when you visit Dove Tree House to visit your friend and other residents and care team members there. I visit Dove Tree as often as I can and I thoroughly agree - it's always a warm and happy place.

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Review from Herbert W (Friend of Resident) published on 7 December 2017 Submitted via Postal Card
Overall Experience

I visit my friend twice a week. All is good - all is 'a-ok'.

Reply from Nathan Stone, Director at Dove Tree House

Hello Herbert. Thank you for taking the time to write and publish this review of your experience with our Care Team and Care Home at Dove Tree House on Heavitree Road in Exeter.

Your friend is really lucky to have a visitor twice a week - thank you for that also. It's always great to get a full...  

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Review from Kevin S (Son of Resident) published on 15 November 2017 Submitted via Postal Card
Overall Experience

Just to say what a lovely care home. We looked at a few homes for my mother for her dementia but found this home very friendly. Staff and especially the care manager and the service they provide i.e. food, entertainment and a lovely clean environment to be living in. Her room is very clean and tidy. My mother feels safe and secure. This was a very hard decision to make for my mother but the home made it very easy for us to accept. We enjoy visiting her.

Reply from Nathan Stone, Director at Dove Tree House

Hello Kevin. It's really kind of you to take the time and write and post this lovely review of your experience with our Care Team and Care Home at Dove Tree House in Exeter. I visit Dove Tree House regularly and the home you describe is exactly the one I know - it's a happy place and we're delighted that your mum and her loved ones are so happy there.

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Review from John (Friend of Resident) published on 15 November 2017 Submitted via Postal Card
Overall Experience

When my friend first came to Dove Tre House, it was all strange to him but over time he has settled in really well. He seems happy in himself and happy being there. Every time I visit the management and staff are excellent, always very polite and friendly and great with him. Nothing seems to be an effort. Its all done with a smile.

Reply from Nathan Stone, Director. at Dove Tree House

Hello John. Thank you for taking the time to write and publish this glowing review of your experience with our Care Team and Care Home at Dove Tree House in Exeter. We're really pleased that you and your friend are happy with the service being provided at Dove Tree.

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Review from George (Resident / Service User) published on 15 November 2017 Submitted via Postal Card
Overall Experience

When my friend first arrived he says that it took a bit of time to settle in but he now feels settled. He feels very happy here now, gets on well with the staff, happy with the meals he receives and happy with his care. If he needs anything the staff get it for him.

Reply from Nathan Stone, Director. at Dove Tree House

Hello George - thank you for taking the time to write and publish this lovely review of your experience with our Care Team and Care Home at Dove Tree House in Exeter. It's always really nice to learn of stories of new arrivals to our homes settling in well and enjoying their time. It's also really nice for our care teams to receive such public recognition for their hard work as this.

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Review from Jamie H (Grandson of Resident) published on 2 October 2017 Submitted via Postal Card
Overall Experience

I have been to visit my nan on a couple of occasions and staff were lovely and caring, food looked very nice and was very clean. Patients were very happy.

Reply from Nathan Stone, Director at Dove Tree House

Hello Jamie H. Thank you for taking the time to write and post this review of your experiences with our care home and care team Dove Tree House in Exeter. It's great that your nan is happy at Dove Tree and thank you for the kind comments regarding the care team, food and cleanliness. Kindest regards, Nathan.

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Review from Jackie G (Daughter of Resident) published on 2 October 2017 Submitted via Postal Card
Overall Experience

My mum is in Dove Tree House. She went in August this year.

On many occasions, I visited Mum and the staff were very polite and helpful. The food is wonderful - I have eaten there myself with Mum. The home is always very clean and tidy and Mum's room is lovely.

Reply from Nathan Stone, Director at Dove Tree House
Hello Jackie G, thank you for taking the time to write this review of your experiences with our care home and care team at Dove Tree House in Exeter. It's always great for the team (including people in our support office and the other care homes in the group) to receive feedback such as this.

I...  

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Review from Jerry T (Son of Resident) published on 27 June 2017 Submitted via Postal Card
Overall Experience
The care given to my mother is first class. All the management and staff are fantastic. Mother is settled and we don't need to worry.

The food is also first class.

Reply from Nathan Stone, Director at Dove Tree House

Hello Jerry T - thank you for taking the time to write and post this review of our care team and care home at Dove Tree House in Exeter. It's great to hear that your mum is settling in well and that you have no need to worry about her. I agree with all that you say, we are fortunate to have an excellent care team at Dove Tree House, our chef team very much included in that comment!

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Review from Gilbert R (Son of Resident) published on 11 May 2017 Submitted via Postal Card
Overall Experience
A better residential home would be very hard to find than Dove Tree House.
We are quite a large family who wanted the best for our mum. Dove Tree House staff made everyone of us is very welcome when visiting.

The home was always clean and tidy. The staff looked after mum with love and care.

Reply from Nathan Stone, Director at Dove Tree House

Thank you Gilbert for taking the time to write and post this lovely review of your experiences with our Dove Tree House Care Home in Exeter. I visit Dove Tree regularly and have to agree, we have a great care team and it's a lovely place to be. It's great to know that you are so happy with the care your mum received.

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Review from F F (Daughter of Resident) published on 11 May 2017 Submitted via Postal Card
Overall Experience

Dove Tree House is clean and comfortable. The staff are warm, friendly and professional. The good management accounts for this. Not only does Dove Tree provide very good care, it is affordable. Very good value for money.

Reply from Nathan Stone, Director at Dove Tree House

Thank you for taking the time to write and post this review of your experiences with our Dove Tree House Care Home in Exeter. Your feedback is very kind, and it's in particular great to see our hard working care teams receiving such public recognition for their efforts.

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Review from Joy D (Daughter of Resident) published on 2 May 2017 Submitted via Website
Overall Experience

We cannot thank all the staff at Dove Tree enough, for all their amazing care for our dear Mum. She was always treated with great care and dignity. They always had time to care, not only for their residents but also family visiting their loved ones. Thank you again to the manager and all your wonderful staff.

Reply from Nathan Stone, Director at Dove Tree House

Good morning Joy D - thank you for taking the time to write and post such a lovely review of your experience at our Dove Tree House Care Home in Exeter and, in particular, the Care Home Manager and her Care Team. We are really lucky to have such a great care team at Dove Tree House - I know I...  

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Review from Grace S (Friend of Resident) published on 10 November 2016 Submitted via Postal Card
Overall Experience

I think this is an excellent home. Most of the residents seem happy and contented and speak cheerfully to you. There is no smell of urine, the whole place seems spotlessly clean. The nursing staff are caring, friendly and helpful.

Reply from Nathan Stone, Director at Dove Tree House

Hello Grace S. Thank you for taking the time to write and publish this lovely review of your experiences with Dove Tree House and our Care Team there. It's always great for all of us, and especially our care teams, to receive such positive feedback. Kindest regards, Nathan.

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Review from Rose U (Daughter of Resident) published on 9 September 2016 Submitted via Postal Card
Overall Experience
The carers at Dove Tree are exceptional, my mother recently suffered a fall resulting in a broken arm, due to her age and dementia she doesn't know what she has done and can't understand her pain. Her carers show her nothing but kindness and understanding. Time after time.

She is always well dressed, fed, and clean.

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Review from Geoffrey A (Son of Resident) published on 9 August 2016 Submitted via Postal Card
Overall Experience
My parents (aged 92) have lived in Heavitree for the past 8 years.
While my mother has cared for my father at home until May 2016, his declining health and latest hospitalisation meant a return to home was no longer safe.

Based on personal recommendations (2), and having visited a number of other care homes, I had no hesitation in choosing Dove Trees. Amazing caring atmosphere, close to my mother's home and a very high CQC rating. The manager is so welcoming and understanding.

Reply from Nathan Stone, Director at Dove Tree House

Hello Geoffrey A - many thanks for taking the time to write and post this review. We're all really pleased that you have had such a positive experience at Dove Tree House - we are very proud of Dove Tree, and in particular the Manager and her care team that we have working there.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 09 January 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (4)

Meet the Team (1)

Sarah Pugh
Sarah PughJob Title:Registered ManagerJoined: 2025

Sarah started working at Dove Tree House in July 2025.

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