Dove Tree House, Exeter, Devon
Dove Tree House, Exeter, Devon
Dove Tree House, Exeter, Devon

Dove Tree House is a thirty-five capacity care home fully staffed and resourced to carry out a range of personal care needs, being ideal for old age-related needs, while also for dementia care and for adults with a physical disability.

The home takes on many long-term care needs, respecting the individual and welcoming to loved ones, as well as offering respite and day care to further reach out to vulnerable adults from the surrounding Exeter community.

Residents have access to numerous activities and have personal interests supported, including through organised outings and in-house entertainments.

Group: Stonehaven Care Group

Person in charge: Jazmine Lemin (Registered Manager)

Local Authority / Social Services: Devon County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 35 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Parkinson's Disease • Visual Impairment

Admission Information: Ages from 40 to 105.

Single Rooms: 31

Shared Rooms: 2

Rooms with ensuite WC: 15

Weekly Charges Guide: Personal Care Single £450 – £800 (These prices are only a guideline, please contact Dove Tree House to find out the exact price for your requirements.) (These prices are only a guideline, please contact Dove Tree House to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Visiting:

We welcome visitors to the home between the hours of 11.00am and 7.00pm - other hours can be accommodated but please arrange in advance with the Care Home Manager. Visitors will be asked to sign the visitors book when they arrive and leave (for various reasons including the need to meet Fire Regulations within the building).

Parking:

There is parking on site for visiting professionals and friends and relatives.

Latest Care Quality Commission* Report on Dove Tree House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 30 Oct 2017

Residential Care Bed

Reviews

9.8 Dove Tree House has a Review Score of 9.8 (9.800)

The Review Score of 9.8 (maximum of 10) for Dove Tree House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews over all time. This Average Rating is also the rating value for Dove Tree House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 11 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.8 for Dove Tree House is calculated as follows: ( (210 Excellents x 5) + (48 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 260 Ratings = 4.8

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Dove Tree House is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7 positive Reviews (35 registered maximum number of service users ÷ 5). 11 Reviews ÷ 7 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    21
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Dove Tree House?

  • Extremely LIKELY
    21
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Dove Tree House

  • Daughter of Resident/Service User
    7
  • Son of Resident/Service User
    7
  • Friend of Resident/Service User
    3
  • Resident / Service User
    3
  • Grandson of Resident/Service User
    1
  • more

When my friend first arrived he says that it took a bit of time to settle in but he now feels settled. He feels very happy here now, gets on well with the staff, happy with the meals he receives and happy with his care. If he needs anything the staff get it for him.

How likely would you be to recommend Dove Tree House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nathan Stone, Director. at Dove Tree House responded to this review on 15 Nov 2017:

Hello George - thank you for taking the time to write and publish this lovely review of your experience with our Care Team and Care Home at Dove Tree House in Exeter. It's always really nice to learn of stories of new arrivals to our homes settling in well and enjoying their time. It's also really nice for our care teams to receive such public recognition for their hard work as this.

Just to say what a lovely care home. We looked at a few homes for my mother for her dementia but found this home very friendly. Staff and especially the care manager and the service they provide i.e. food, entertainment and a lovely clean environment to be living in. Her room is very clean and tidy. My mother feels safe and secure. This was a very hard decision to make for my mother but the home made it very easy for us to accept. We enjoy visiting her.

How likely would you be to recommend Dove Tree House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nathan Stone, Director at Dove Tree House responded to this review on 15 Nov 2017:

Hello Kevin. It's really kind of you to take the time and write and post this lovely review of your experience with our Care Team and Care Home at Dove Tree House in Exeter. I visit Dove Tree House regularly and the home you describe is exactly the one I know - it's a happy place and we're delighted that your mum and her loved ones are so happy there.

When my friend first came to Dove Tre House, it was all strange to him but over time he has settled in really well. He seems happy in himself and happy being there. Every time I visit the management and staff are excellent, always very polite and friendly and great with him. Nothing seems to be an effort. Its all done with a smile.

How likely would you be to recommend Dove Tree House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Nathan Stone, Director. at Dove Tree House responded to this review on 15 Nov 2017:

Hello John. Thank you for taking the time to write and publish this glowing review of your experience with our Care Team and Care Home at Dove Tree House in Exeter. We're really pleased that you and your friend are happy with the service being provided at Dove Tree.

I have been to visit my nan on a couple of occasions and staff were lovely and caring, food looked very nice and was very clean. Patients were very happy.

How likely would you be to recommend Dove Tree House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nathan Stone, Director at Dove Tree House responded to this review on 29 Sep 2017:

Hello Jamie H. Thank you for taking the time to write and post this review of your experiences with our care home and care team Dove Tree House in Exeter. It's great that your nan is happy at Dove Tree and thank you for the kind comments regarding the care team, food and cleanliness. Kindest regards, Nathan.

My mum is in Dove Tree House. She went in August this year.

On many occasions, I visited Mum and the staff were very polite and helpful. The food is wonderful - I have eaten there myself with Mum. The home is always very clean and tidy and Mum's room is lovely.

How likely would you be to recommend Dove Tree House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nathan Stone, Director at Dove Tree House responded to this review on 29 Sep 2017:

Hello Jackie G, thank you for taking the time to write this review of your experiences with our care home and care team at Dove Tree House in Exeter. It's always great for the team (including people in our support office and the other care homes in the group) to receive feedback such as this.
I have to agree with regards to the food at Dove Tree, our Chefs there are great and I always do my best to make sure I visit at Lunchtime. Kindest regards, Nathan.

The care given to my mother is excellent - no concerns.

How likely would you be to recommend Dove Tree House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nathan Stone, Director at Dove Tree House responded to this review on 07 Aug 2017:

Hi Jane K - thank you for taking the time to write and publish this review of our Dove Tree House Care Home in Exeter. It's great to know that you have no concerns with regards to the care that your mum is receiving there. A full house of Excellent ratings is always nice to get and provides fantastic feedback for our care team at the home. Kindest regards, Nathan.

The care given to my mother is first class. All the management and staff are fantastic. Mother is settled and we don't need to worry.
The food is also first class.

How likely would you be to recommend Dove Tree House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Nathan Stone, Director at Dove Tree House responded to this review on 27 Jun 2017:

Hello Jerry T - thank you for taking the time to write and post this review of our care team and care home at Dove Tree House in Exeter. It's great to hear that your mum is settling in well and that you have no need to worry about her. I agree with all that you say, we are fortunate to have an excellent care team at Dove Tree House, our chef team very much included in that comment!

I would just like to say what a wonderful home this is! Even my Mum called it "home". My Dad stayed in several homes when he was alive and I only wish we had found him a home as nice as this one! From the management, the carers and to the cooks, they are all silent angels - well done, keep up the good work!

How likely would you be to recommend Dove Tree House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nathan Stone, Director at Dove Tree House responded to this review on 19 May 2017:

Hello Richard S - thank you so much for taking the time to write and publish this lovely review of our Dove Tree House Care Home and the Care Team in Exeter. We certainly work hard to create a 'home from home' environment and we're all delighted that your mum felt this way about Dove Tree. We know we are really fortunate to have an excellent team at Dove Tree and thank you for taking the time to give them this fantastic feedback which recognises publically the great work that they each do.

A better residential home would be very hard to find than Dove Tree House.
We are quite a large family who wanted the best for our mum. Dove Tree House staff made everyone of us is very welcome when visiting.
The home was always clean and tidy. The staff looked after mum with love and care.

How likely would you be to recommend Dove Tree House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nathan Stone, Director at Dove Tree House responded to this review on 11 May 2017:

Thank you Gilbert for taking the time to write and post this lovely review of your experiences with our Dove Tree House Care Home in Exeter. I visit Dove Tree regularly and have to agree, we have a great care team and it's a lovely place to be. It's great to know that you are so happy with the care your mum received.

Dove Tree House is clean and comfortable. The staff are warm, friendly and professional. The good management accounts for this. Not only does Dove Tree provide very good care, it is affordable. Very good value for money.

How likely would you be to recommend Dove Tree House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nathan Stone, Director at Dove Tree House responded to this review on 11 May 2017:

Thank you for taking the time to write and post this review of your experiences with our Dove Tree House Care Home in Exeter. Your feedback is very kind, and it's in particular great to see our hard working care teams receiving such public recognition for their efforts.

We cannot thank all the staff at Dove Tree enough, for all their amazing care for our dear Mum. She was always treated with great care and dignity. They always had time to care, not only for their residents but also family visiting their loved ones. Thank you again to the manager and all your wonderful staff.

How likely would you be to recommend Dove Tree House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Nathan Stone, Director at Dove Tree House responded to this review on 02 May 2017:

Good morning Joy D - thank you for taking the time to write and post such a lovely review of your experience at our Dove Tree House Care Home in Exeter and, in particular, the Care Home Manager and her Care Team. We are really lucky to have such a great care team at Dove Tree House - I know I always enjoy my visits there! - and it's great when people take the time to offer them such great praise and recognition as you have done here.

I have always found the staff friendly and helpful. The main area of the home is always clean and tidy and the bedroom the same. As far as I know my friend has always been looked after with care and attention and seems to be happy in your care.

How likely would you be to recommend Dove Tree House? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Nathan Stone, Director at Dove Tree House responded to this review on 17 Nov 2016:

Hello BD. Thank you for taking the time to write and submit this review in relation to Dove Tree House in Exeter. It's great to know that you have always had a good experience at Dove Tree and that you feel that your friend is well looked after and happy.

I think this is an excellent home. Most of the residents seem happy and contented and speak cheerfully to you. There is no smell of urine, the whole place seems spotlessly clean. The nursing staff are caring, friendly and helpful.

How likely would you be to recommend Dove Tree House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Safety / Security: Excellent

Rooms: Excellent

Nathan Stone, Director at Dove Tree House responded to this review on 10 Nov 2016:

Hello Grace S. Thank you for taking the time to write and publish this lovely review of your experiences with Dove Tree House and our Care Team there. It's always great for all of us, and especially our care teams, to receive such positive feedback. Kindest regards, Nathan.

The carers at Dove Tree are exceptional, my mother recently suffered a fall resulting in a broken arm, due to her age and dementia she doesn't know what she has done and can't understand her pain. Her carers show her nothing but kindness and understanding. Time after time.
She is always well dressed, fed, and clean.

How likely would you be to recommend Dove Tree House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Rooms: Good

Value for Money: Excellent

My parents (aged 92) have lived in Heavitree for the past 8 years.
While my mother has cared for my father at home until May 2016, his declining health and latest hospitalisation meant a return to home was no longer safe.
Based on personal recommendations (2), and having visited a number of other care homes, I had no hesitation in choosing Dove Trees. Amazing caring atmosphere, close to my mother's home and a very high CQC rating. The manager is so welcoming and understanding.

How likely would you be to recommend Dove Tree House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Nathan Stone, Director at Dove Tree House responded to this review on 08 Aug 2016:

Hello Geoffrey A - many thanks for taking the time to write and post this review. We're all really pleased that you have had such a positive experience at Dove Tree House - we are very proud of Dove Tree, and in particular the Manager and her care team that we have working there.

My Uncle resides in this home and has done for several years. He is very happy in the home and he is well cared for by the all the staff.

The manager and the staff are always welcoming and helpful. They keep us well informed of any illness that may arise. They make every effort to ensure my uncle is happy and safe.

How likely would you be to recommend Dove Tree House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Nathan Stone, Director at Dove Tree House responded to this review on 13 Jun 2016:

Hello Gillian. Thank you for taking the time to write and post this fantastic review of your experience with our Dove Tree House Care Home in Exeter. We're all really pleased that your Uncle is so well looked after by our care team there.

My father has been a resident at Dove Tree House for 6 years. In that time he has received wonderful kind and caring attention, at times she has been grumpy and inappropriate but the staff continued with their wonderful approach. He has recently passed away and we was quite ill at the end. The staff were very very kind and caring to him and to us, right until the end. He was made very warm comfortable and pain free. I would not hesitate in recommending Dove Tree House and the staff.

How likely would you be to recommend Dove Tree House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I am extremely satisfied with the level of care my mother receives. The staff are attentive and keep me well informed about my mother's welfare. This gives me peace of mind knowing that my mother is being extremely well looked after. My mother tells me that she is very happy with everything about the home.

How likely would you be to recommend Dove Tree House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Nathan Stone, Director at Dove Tree House responded to this review on 26 Jan 2016:

Hello R.L. Thank you for taking the time to write and post this review with regards to your experience of our Dove Tree House Care Home in Exeter. We're all delighted both that your mum is so happy and that the care team have been able to give you peace of mind.

I have a wonderful standard of care. The staff are very attentive and thoughtful. Being here is like living in a very nice hotel, comfortable, warm and excellent food. I consider myself very lucky to be living here.

How likely would you be to recommend Dove Tree House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Nathan Stone, Director at Dove Tree House responded to this review on 26 Jan 2016:

Hello Eileen. Thank you for taking the time to write and publish this lovely review. It's always great when one of our own residents posts a review as we get a real insight into what their Care Home is like to live in and call 'home'. Clearly you're very happy at Dove Tree House - and that makes us all happy as well! I'll see you soon.

Very friendly home. All the staff are very welcoming and any problems are dealt with promptly and efficiently. Residents are treated with compassion and carers are genuinely interested in every resident. The food provided is excellent and individual needs are always catered for.

How likely would you be to recommend Dove Tree House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Nathan Stone, Director at Dove Tree House responded to this review on 26 Jan 2016:

Hello Barbara. Many thanks for taking the time to write and post the lovely review of Dove Tree House. It great to hear that the care team are doing such a great job - and I agree, the food is excellent - we're very lucky to have our two Chefs! Great food and great characters.

I am very happy at Dove Tree although. I have only been here four weeks. The staff are all very friendly and helpful.

How likely would you be to recommend Dove Tree House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Nathan Stone, Director at Dove Tree House responded to this review on 26 Jan 2016:

Hello Dora. Many thanks for taking the time to write and post this great review of your experience at Dove Tree House. I see you've only been with us for a few weeks - I look forward to meeting you and thanking you personally.

Whenever I visit my father, he is well presented and in good spirits. All staff are very attentive and the premises are always clean. Christmas Lunch at the hotel, staff were exceptional.

How likely would you be to recommend Dove Tree House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nathan Stone, Director at Dove Tree House responded to this review on 25 Jan 2016:

Hello R.M. Many thanks for taking the time to write and submit this great review of your experience of Dove Tree House and the care that your Dad receives there. I was at Dove Tree when the residents and care team returned in 3 minibuses from the Christmas Lunch - everybody was in high spirits and had all clearly enjoyed the day greatly. And, you're quite right - we are very lucky to have a team of exceptional individuals at Dove Tree House.

Submit a Review for Dove Tree House

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

February 2015

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Dove Tree House