Dove Tree House

89-91 Heavitree Road, Exeter EX1 2ND
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9.6 78 Reviews
  • Dove Tree House, Exeter
Dove Tree House is a thirty-five capacity care home fully staffed and resourced to carry out a range of personal care needs, being ideal for old age-related needs, while also for dementia care and for adults with a physical disability.

The home takes on many long-term care needs, respecting the individual and welcoming to loved ones, as well as offering respite and day care to further reach out to vulnerable adults from the surrounding Exeter community.

Residents have access to numerous activities and have personal interests supported, including through organised outings and in-house entertainments.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 35 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £950 – £1627
  • Self-Funded Residential Dementia Care: £950 – £1627
  • RESPITE Self-Funded Residential Care: £950 – £1627
  • RESPITE Self-Funded Residential Dementia Care: £950 – £1627

These prices are only a guideline, please contact Dove Tree House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Mary Davidson (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 40+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2010

Room Information

  • Single Rooms (31)
  • Couples/Companion Rooms (2)

Visiting

  • The home welcomes visitors to the home between the hours of 11.00am and 7.00pm - other hours can be accommodated but please arrange in advance with the Care Home Manager. Visitors will be asked to sign the visitors book when they arrive and leave (for various reasons including the need to meet Fire Regulations within the building).

Parking

  • Parking on site for visiting professionals and friends and relatives.

Dove Tree House Reviews (78)

9.6

Dove Tree House has a Review Score of 9.6 (9.620) out of 10, based on 19 reviews in the last 2 years.
Over all time Dove Tree House has 78 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Dove Tree House
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Total of 78, showing 1-20
Review from Andrew T (Son of Resident) published on 13 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Comfortable, caring home. Very kind, pleasant staff. They make us feel welcome and are attentive without being intrusive. Mum especially appreciates the outdoor space and is often there with her "regulars". We couldn't have wished for a better place for mum.
Reply from Nathan Stone, Director. at Dove Tree House

Good afternoon Andrew T. Thank you so much for taking the time to publish this really lovely feedback relating to your experience with our Care Team and Care Home at Dove Tree House in Exeter, Devon. It's really lovely to read that our care team always make you feel welcome and are attentive - also that your mum enjoys the outdoor space and enjoys time with her regulars. Your final sentence, of course, speaks volumes. Thank you for choosing us and thank you for your lovely feedback. Kindest regards

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Review from George R (Son of Resident) published on 30 July 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Mother is very happy the staff are all very pleasant.
My only concern is the time it takes to get in and out. I appreciate this may be difficult if you are with residents. Overall happy
Reply from Nathan Stone, Director at Dove Tree House

Good afternoon George R. Thank you for taking the time to leave this positive review of your experience with our Care Team and Care Home at Dove Tree House in Exeter. It's really nice to read that your mother is very happy and that our care team are all very pleasant. I hear what you say about the time for the front door to be answered - I've had this experience on a number of occasions when visiting our care homes - as you say - our care teams are focussed 100% on the care of our residents - on occasions this will indeed mean that the front door cannot be answered straight away - please do bear with our care teams on this matter - they will greet to warmly when able to do so:) Kindest regards

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Review from Penny O (Daughter of Resident) published on 8 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been in Dove Tree House for the past six months. I'm happy with her care, the staff and management are all friendly and helpful. My mind is always completely at rest as my mum is happy and being well cared for. It's spotless too.
Reply from Nathan Stone, Director at Dove Tree House

Good afternoon Penny O. Thank you for this really positive review of your experience with our Care Team and Care Home at Dove Tree House in Exeter. It's lovely to read that your mum has been in Dove Tree for the past 6 months and that you have been happy with her care and that the management and care team are friendly and helpful. Also, of course, that you are able to rest knowing that mum is being well cared for - and thank you for highlighting the great work of our domestic team! Kindest regards

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Review from Ian W (Son of Resident) published on 8 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Happy with the care home and the staff very nice. Mum happy here.
Reply from Nathan Stone, Director at Dove Tree House

Hello Ian W. Thank you for this positive feedback in relation to your experience with our Care Team and Care Home at Dove Tree House in Exeter. It's nice to read that you are happy with the care home and that the team are very nice and, most importantly, that your mum is happy there. Kindest regards

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Review from J H (Relative of Resident) published on 26 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My relative has been well cared for at Dove Tree House, the staff are friendly and approachable, and take time to talk to me. There's a very good atmosphere at Dove Treee, it's well decorated and bright, a good range of activities too. Overall, my experience of Dove Tree House has been very positive,
and I thank them for the care given to my relative.
Reply from Nathan Stone, Director at Dove Tree House

Good afternoon JH. Thank you so much for taking the time to leave this lovely 5 / 5 Star review of your experience with our Care Team and Care Home at Dove Tree House in Exeter. It's really lovely to read that your relative is being well cared for, that our team are friendly and approachable and that there is a very good atmosphere in the home. I can only agree, I really enjoy visiting Dove Tree House - the genuine affection between residents and team members is palpable! Thank you for your kind words and feedback, I know the care team at Dove Tree will really appreciate them. Kindest regards

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Review from R F (Daughter of Resident) published on 29 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad was referred to Dove Tree House by the NHS for rehabilitation following discharge from hospital. On leaving hospital he had compromised mobility and visual defects along side his Parkinson's disease and required regular physiotherapy to help him get back on his feet again.
All the staff were friendly,
compassionate and caring. They made necessary adjustments to be able to support Dad during his recovery period. As relatives, we always felt very welcome to visit and the staff soon recognised us. The home was always clean and tidy and had a happy atmosphere. Staff wear clear name badges so it is easy to identify them and their role within the home. Phone calls were answered in a friendly and efficient manner.
Dad enjoyed his period of care at Dove Tree House reporting that he enjoyed the food, he participated in many activities and enjoyed social time with the other residents .
We are grateful to Dove Tree House for providing such excellent supportive care for Dad this spring.
Reply from Nathan Stone, Director. at Dove Tree House

Thank you so much for taking the time to write and leave this comprehensive and uplifting review of your experience, and more importantly, your dad's experience, whilst living at Dove Tree House in Exeter. These reviews are such an important source of information for prospective residents and their family members who may be researching residential social care for the first time and in very stressful circumstances. Reviews such as yours will go a long way to put peoples minds at rest and appreciate how beneficial good residential care can be - not only to the resident themselves who will be the direct recipient of that care - but also to their family and friends who can rest assured that their loved one is being well cared for. It's really lovely to read that your dad enjoyed the food, the activities and the social time with other residents. Thank you for highlighting the vital role that our care teams play in such high quality care provision. Kindest regards

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Review from D N (Daughter of Resident) published on 13 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad had a short stay at Dove Tree. The place is very clean and there was always very happy feel. I felt that my dad was very safe there. The staff are wonderful.
Reply from Nathan Stone, Director. at Dove Tree House

Thank you for taking the time to leave this really positive review of our Care Team and our Dove Tree House Care Home in Exeter. It's really nice to know that you found our Care Home to be clean, that there was always a happy feel and that you felt that your Dad was very safe there. I know our care team will be really happy to have been described as being 'wonderful'. Thank you again for your kind words. Kindest regards

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Review from N C (Daughter of Resident) published on 26 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel that Dove Tree House are proactive in their work with my dad. When I ring in I always feel listened to. If there is something that can't be sorted in one phone call, I have always had a recall. The home is clean and in a good state of repairs. There are activities each week which are varied to
try and suit all the residents needs. Dad enjoys his food and says its good. Dad loved his sport and it would be nice if he could have sports channels on his TV in his room. Would be nice if he could have some trips out in the minibus Dove Tree has use of. This would be good for mental health.
Reply from Nathan Stone, Director. at Dove Tree House

Thank you for taking the time to write and publish this really positive and detailed review of your experience, and most importantly that of your dad, with our Care Team and Care Home at Dove Tree House in Exeter. With regards the the sport on TV - we have found that a number of residents now have their own sports subscription services. The televisions in our rooms are all smart so can access the homes WiFi so are able to log in to these services. It's lovely to read that your dad enjoys the food and says it is good. Yes, with the better weather we are looking forward to seeing the mini bus used more often this summer - we have also recently had success in finding a driver - this has been particularly difficult of late and a great frustration to us all! Thank you again for your kind feedback.

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Review from J W (Friend of Resident) published on 25 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited a lady who I used to support in her own home, recently she was moved into Dove Tree House. I can say that since moving here she is a different person. I found her smiling laughing enjoying life rather than feeling excluded as she used to be. She was telling me about all the games that the
residents/staff do. Although she is not my family I believe she is finally happy. Thank you.
Reply from Nathan Stone, Director. at Dove Tree House

Thank you so much for taking the time to leave this really lovely feedback with regards to your experience with our Care Team and Care Home at Dive Tree House in Exeter. What a lovely story! It's lovely to read how the lady you visited is a different person since moving into Dove Tree House - that she is smiling and laughing and enjoying life rather than feeling excluded. You come across here as being a very caring person - by all means keep an eye out for any care team vacancies we may have. Thank you for taking the time to leave this really lovely and insightful feedback. Kindest regards

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Review from Rose H (Friend of Resident) published on 10 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care home always gives you a warm welcome when you visit it dos not matter whoever opens the door it is always a friendly smile. l have always found the staff caring and loving to the residents they go above and beyond what they need to do. It stems right from the Manger, Deputy Manager right down
to the care workers. Praise should also go to the cleaners as the home is always very clean. The activities they do with the residents is very good and varied. At meal times they always get a varied menu.
Reply from Nathan Stone, Director. at Dove Tree House

Thank you so much for taking the time to leave this 5 / 5 Star review of your experience with our Care Team and Care Home at Dove Tree House in Exeter. I can only agree really, we have a really lovely care team at Dove Tree with excellent managers, care workers, cleaners cooks and maintenance people. Thank you again for this really lovely feedback, I know the team at Dove Tree will really appreciate your kind words. Kindest regards

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Review from T W (Son of Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly and always helpful staff.
Reply from Nathan Stone, Director at Dove Tree House

Dear T W. Thank you for taking the time to leave this 5/5 Star review of your experience with our dare team and care home at Dove Tree House in Exeter. It's really nice to read that our care team are 'friendly and always helpful'. I know the manager and her team will really appreciate you kind words of recognition. Kindest regards, Nathan.

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Review from Tracy T (Daughter-in-law of Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely care home, clean and bright.
Caring and responsive staff.
Efficient deputy manager (not had much contact with manager yet).
Reply from Nathan Stone, Director. at Dove Tree House

Good afternoon Tracy T. Thank you for taking the time to leave this really positive review of your experience with our Care Team and Care Home at Dove Tree House in Exeter. It's lovely to read that you find Dove Tree to be a lovely care home which is clean and bright with caring and responsive staff. Kindest regards,

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Review from J P (Sister of Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My brother has been at Dove Tree House for over three years and has always been treated with kindness and patience. I recommend Dove Tree House.
Reply from Nathan Stone, Director. at Dove Tree House

Good afternoon J P. Thank you for taking the time to post this really positive feedback with regards to your experience with our Care Team and Care Home at Dove Tree House in Exeter. It's really lovely to read that your brother has always been treated with kindness and patience and that you would recommend Dove Tree House. Kindest regards,

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Review from Wayne G (Son of Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We couldn't be any happier with our experience with Dove Tree House. The staff have all been amazing and our mum is very happy there.
The assistant manager has been outstanding with is help and support with Mum entering the home.
All the staff we have met and have helped with our mum have all been
outstanding.
Our mum is very happy and settled which is a huge relief for us, her children.
Reply from Nathan Stone, Director. at Dove Tree House

Good afternoon Wayne G. Thank you for taking the time to leave this really positive feedback regarding your experience with our Care Team and Care Home at Dove Tree House in Exeter. It's lovely to read that you 'couldn't be any happier with (y)our experience with Dove Tree House.' And, most importantly, that your mum is very happy there! I know David and the rest of the team will really appreciate your kind words. Thank you again,

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Review from Martin L (Son-in-law of Resident) published on 9 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This was her first stay in a care home and as such a strange experience for her. The thing that stood out for us was the genuine care and concern shown by all the staff and management. When she arrived she was very confused when she left the confusion had gone.
Reply from Nathan Stone, Director. at Dove Tree House

Thank you for taking the time to leave this really positive review of your experience, and that of you mother-in-law, with our Care Team and Care Home at Dove Tree House in Exeter. It's really nice to read that your mother-in-law had a positive experience and that she was in a better state of mind at the end of her short stay with us. Thank you for highlighting the genuine care and concern shown by our care team and management teams. I can only agree, we've got a great team at Dove Tree! Thank you again

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Review from Y H (Daughter of Resident) published on 4 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our dad was with Dove Tree House for only six weeks, but he was loved, cared for, and supported wonderfully during this time. As a family, we could not or would not have wanted him to be anywhere else. We too experienced nothing but kindness and support from everyone at Dove Tree House. The management
and staff are brilliant.
Reply from Nathan Stone, Director. at Dove Tree House

Thank you for taking the time to write and post this really lovely review of your experience with our Care Team and Care Home at Dove Tree House in Exeter. It's really nice to read that your dad was loved, cared for and supported during his short time with us at Dove Tree House. It's also really lovely to read that you and your family were treated with nothing but kindness by everybody at Dove Tree. I know the Dove Tree Team will really appreciate your kind words. Kindest regards

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Review from K B (Brother of Resident) published on 15 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother is well cared for and is very happy with the staff, they are kind and helpful.
Reply from Nathan Stone, Director. at Dove Tree House

Thank you for taking the time to leave this really positive feedback relating to your experience with our care team and care home at Dove Tree House in Exeter, Devon. It's lovely to read that your brother is well cared for and very happy with our care team who are kind and helpful. Kindest regards.

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Review from Graham H (Son of Resident) published on 18 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad, who is blind, has been very happy at Dovetree House over the last 18 months where he is well looked after. Staff are pleasant and helpful. I have noticed significant improvements in the service offered in the last few months.
Reply from Nathan Stone, Director at Dove Tree House

Good morning Graham. Thank you for leaving this really positive feedback relating to your experience and that of your dad with our care team and care home at Dove Tree House on Heavitree Road in Exeter. It's really nice to read that your dad has been happy at Dove Tree over the past 18 months and that the care team are pleasant and helpful. Yes, we've gone through a significant refresh at Dove Tree in the past 18 months - it's always been a lovely home but we never rest upon our laurels. Thank you again for this kind feedback, I know the manager and her team will really appreciate it. Kindest regards, Director.

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Review from Suzie W (Daughter of Resident) published on 10 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum had been a resident of Dove Tree since June 2016. She had dementia and this not only impacted her memory but her mobility as well. The Dove Tree team were amazing with Mum and the other residents from food choice to their care, to activities, to the lovely garden and visitor pod they developed during
Covid which is now used when the hairdresser visits.
The team kept us informed of how Mum was doing and notified us of anything we needed to know - it was like having an extended family.
Sadly Mum passed away in January but even that super sad event was made easier by Dove Tree. They cared for Mum so well and looked after us! In mums final days, she was never alone when we weren’t with her and I can’t tell you how comforting it was to turn up in the morning or after nipping out to get a quick bite to eat, to come back and see one of the team sat with her. I will never forget it or them. I can’t speak highly enough of Dove Tree and its wonderful team (past and present).
Reply from Nathan Stone, Director at Dove Tree House

Good afternoon. Firstly, please allow me to pass on my condolences for the sad loss of your Mum. And then to thank you for taking the time to leave this really lovely and detailed review of your experience with our Care Team and Care Home at Dove Tree House in Exeter. It's lovely to read how well your Mum was looked after and how well our care team kept you and your family up to date and involved with your mum's care at Dove Tree House. Thank you for highlighting the amazing work of our care team - I know they will all appreciate your kind words. Kindest regards, Nathan.

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Review from Nicola K (Sister of Resident) published on 6 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
So glad we found Dove Tree House for my brother. He has been cared for to the highest standard and treated with dignity. The home is clean and tidy and everyone is happy and smiling, staff and residents, which says a lot to me. Thank you to the manager and her staff for taking control and the weight
from our shoulders, we know he is safe now and receiving the care and nursing he needs to keep him comfortable.
Reply from Nathan Stone, Director. at Dove Tree House

Good morning Nicola, thank you so much for leaving this really positive review of your experience with our care team and care home at Dove Tree House in Exeter. It's lovely to read how well your brother is being cared for and how this has lifted a weight from your own shoulders. I have to agree, we have a fantastic manager and care team at Dove Tree and feedback such as yours will be greatly appreciated by them all. Kindest regards.

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Current Review Score: 9.6 (9.620)

Overview of Review Score

The Review Score of 9.6 (9.620) out of 10 for Dove Tree House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.620 for Dove Tree House is calculated as follows: ( (142 Excellents x 5) + (74 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 221 Ratings = 4.62
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Dove Tree House is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Jan 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (1)

Mary

Mary Davidson

Job Title: Registered Manager Joined: 2023

Mary started working at Dove Tree House in October 2023.

Frequently Asked Questions about Dove Tree House

What types of Care is Dove Tree House registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Dove Tree House have?

There are 31 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Dove Tree House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Dove Tree House to the centre of Exeter?

0.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Dove Tree House to verify any information. View our terms and conditions. Dove Tree House has an Enhanced Service - more info.