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Dove Tree House

89-91 Heavitree Road, Exeter, Devon EX1 2ND
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Dove Tree House, Exeter
Dove Tree House, Exeter
Dove Tree House, Exeter

Dove Tree House is a thirty-five capacity care home fully staffed and resourced to carry out a range of personal care needs, being ideal for old age-related needs, while also for dementia care and for adults with a physical disability.

The home takes on many long-term care needs, respecting the individual and welcoming to loved ones, as well as offering respite and day care to further reach out to vulnerable adults...  

Care Provided by Dove Tree House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 35 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,000 - £1,000N/A
Residential Dementia Care£1,000 - £1,000N/A

Contact Dove Tree House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Mary Davidson(Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 40+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2010

Room Information

  • Single Rooms (31)
  • Couples/Companion Rooms (2)

Visiting

  • The home welcomes visitors to the home between the hours of 11.00am and 7.00pm - other hours can be accommodated but please arrange in advance with the Care Home Manager. Visitors will be asked to sign the visitors book when they arrive and leave (for various reasons including the need to meet Fire Regulations within the building).

Parking

  • Parking on site for visiting professionals and friends and relatives.

Dove Tree House Reviews (85)

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9.7

Dove Tree House has a Review Score of 9.7 (9.675) out of 10, based on 24 reviews in the last 2 years. Over all time Dove Tree House has 85 reviews.

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Showing 85 reviews matching selected criteria
Review from Tina L (Daughter of Resident) published on 30 December 2021 Submitted via Website
Overall Experience

Mum has been here for nearly three years and her care has been impeccable. The staff are absolutely wonderful and nothing is too much trouble. I can’t thank them enough for all that they do for her and us as a family. They have had a very difficult time since Covid but their precautions have kept everyone safe and should be applauded. Such a wonderful place.

Reply from Nathan Stone, Director at Dove Tree House

Thank you so much for leaving this perfect review of your experience with our Care Team and Care Home at Dove Tree House in Exeter. It's lovely to read how well your mum has been looked after and how wonderful you feel the care team are. I have to agree, we have a fantastic care team at Dove Tree...  

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Review from Carol W (Daughter of Resident) published on 15 December 2021 Submitted via Website
Overall Experience
My mum has been with the care home since they opened a long time ago, several years in fact.
The care has always been amazing and has continued its standard since day one when Mum went in there. She is always happy and appreciates what all the staff do for her. They are always assessing Mum's needs which may change from one day to the next. Even when we've been in, the girls are always kind, friendly and always willing to help. They are quick to spot any abnormality or out of character for Mum and ring the GP when needed.

She had to go into hospital a few years ago and the organisation and care was something that went so smoothly thanks to the coordination of all people involved. They have a good rapport with all the community nurses and the GP. This year and last year was a challenge due to Covid but they smashed it by having a garage converted so we could see Mum. It was so clever. They always have karaoke and normally would have other activities. I can't thank them enough!

Reply from Nathan Stone, Director at Dove Tree House

Good morning, Carol. Thank you for taking the time to write and leave this detailed and really positive and lovely review of your experience with our care team and care home at Dove Tree House in Exeter. I have to agree with all that you say, we have a fantastic team at Dove Tree, there is always a...  

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Review from Sue P (Niece of Resident) published on 9 September 2021 Submitted via Website
Overall Experience

My uncle is a service user and he’s been at Dove Tree House Care Home for a few years. I can only give a view on my experience from when I visit him, he is very content and happy, he has a lovely room, the choice and quality of food is great, staff are kind and try to accommodate all his needs. The most important thing is that he never criticises the care he gets so I take from that that he is happy.

Reply from Nathan Stone, Director at Dove Tree House

Hi Sue P. Thank you for taking the time to write this review of your experience with our care team and care home at Dove Tree House in Exeter. It's really nice to read that your uncle is very content and happy at Dove Tree House. Kindest regards, Nathan.

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Review from Sue H (Daughter of Resident) published on 5 May 2021 Submitted via Website
Overall Experience

Once I had stepped through the door at Dove Tree House and was met by their brilliant manager, I knew I had found the right place to bring Mum up from Wales to be nearer to family. Distance meant that my mum was unable to view before moving in but any concerns I had about making the decision on her behalf were quickly wiped away when we arrived. She absolutely loves living at Dove Tree House. Mum is very sociable and all the staff are wonderful with her. She calls them her new extra family. Dove Tree is very pro active and produces a newsletter, for this I have to say an enormous thank you! It keeps family informed about what activities have been going on and supported by wonderful photographs. Mum can be a fussy eater but the chef met with mum when she arrived and she has really enjoyed her food. During this past year it’s been a relief for the family to know that she is in such safe and caring hands. A massive thank you to all. You are amazing!

Reply from Nathan Stone, Director at Dove Tree House

Good afternoon. Thank you so much for taking the time to write and leave this glowing review of our Care Team and Care Home at Dove Tree House in Exeter. It's lovely to read that your mum 'absolutely loves living at Dove Tree House'. Thank you for highlighting all of the great work that our care...  

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Review from Elizabeth A (Daughter of Resident) published on 5 May 2021 Submitted via Website
Overall Experience

My 101-year-old father has been living at Dove Tree House for the past 7 weeks. In this time I have been impressed by the friendly, nicely-confident, professional and caring attitude of all the staff whom I have come into contact with. I have no hesitation in recommending Dove Tree House to anyone who is having to choose a Home for an elderly relative without being able to visit it beforehand. I visited Dove Tree House 19 months ago when I liked the lively, homely atmosphere. Covid regulations mean that visiting is restricted but the continued need to keep everyone safe is vital, and at Dove Tree House this is being achieved. Of course, I wish I could visit my father every day, to help him settle and get used to his new way of life; here's hoping that this may be possible in the autumn.

Reply from Nathan Stone, Director at Dove Tree House

Good morning. Thank you for taking the time to write and leave this detailed, and really lovely, review of your experience with our Care Team and Care Home at Dove Tree House in Exeter. It's really nice to read how impressed you have been by our care team and not just the care but also the 'lively,...  

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Review from Sarah (Daughter of Resident) published on 5 May 2021 Submitted via Website
Overall Experience

I live several hours drive from Exeter but am able to rest assured that my mother is in good hands. They take great care of her and keep me updated with newsletters etc (and updates about tests, vaccines etc during COVID). When I phone staff are always helpful and courteous, ensuring they pass the phone on to my mother promptly. Her health and well-being are always taken care of, with a range of activities etc.

Reply from Nathan Stone, Director at Dove Tree House

Good morning. Thank you for leaving this really positive review of your experience with our Care Team and Care Home at Dove Tree House in Exeter. Its great to read how well your mum is being cared for and how this allows you to be able to rest assured that she is in good hands. Thank you in...  

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Review from Andy R (Stepson of Resident) published on 28 April 2021 Submitted via Website
Overall Experience
The manager and her staff have all been brilliant in dealing with my stepfather. Our first contact was via email and phone during lockdown and once he was provisionally accepted he and I then had a Zoom meeting/introduction with the manager and one of her staff. On the day of his arrival, several staff came out and introduced themselves, one of them promising to cut his (long overdue) hair. Every time I have delivered anything to the home for him the staff have been great and my wife has visited him twice, the first time on her own end recently with me. When we saw my stepfather together it was the happiest we'd seen him in years. We are delighted with the service provided and happy that my stepfather is now in a caring, supportive and friendly environment.

As we haven't yet been allowed inside the home, I can't comment comprehensively on some of the survey questions.

Reply from Nathan Stone, Director at Dove Tree House

Good afternoon Andy R. Thank you for taking the time to leave this lovely review of your experience with our care team and care home at Dove Tree House in Exeter. It's really lovely to read of how happy your stepfather is at Dove Tree and how important our care team have been in achieving that....  

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Review from Barry S (Son of Resident) published on 18 January 2021 Submitted via Website
Overall Experience

The care and attention that my mother received could not be better. The staff are all excellent and the facility is excellently run. The whole family feels very lucky to have my mother in such a wonderful place.

Reply from Nathan Stone, Director at Dove Tree House

Good afternoon Barry S. Thank you for taking the time to write and publish this fantastic, indeed glowing, 5/5 star review of our care team and care home at Dove Tree House in Exeter. We're all really pleased that you and your family are so happy with the care that your mum is receiving and we...  

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Review from Gillian N (Daughter of Resident) published on 5 August 2020 Submitted via Website
Overall Experience
My mother age 92 and father age 94 moved into Dove Tree House, August 2018. The staff have been wonderful plus caring to help them to settle in. The management and care assistants make family and friends visit very welcoming.
Sadly, my father passed away recently with natural causes, and the support and love from the staff for my mother has been amazing. I am very grateful to them all for the care they are providing for mother.
The home is always spotless and homely; the food is good with a variety of choices for each mealtime.

I am happy that my mother is in a safe environment where all her requirements are met.

Reply from Nathan Stone, Director. at Dove Tree House

Good afternoon Gillian. Thank you for taking the time to write and publish this review of your experience with our Care Team and Care Home at Dove Tree House in Exeter. It is our privilege to have looked after both your mum and dad, and I'm sorry to learn that your dad has sadly recently passed...  

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Review from Andy O (Son of Resident) published on 21 July 2020 Submitted via Website
Overall Experience

My mother has been a resident for 15months, having been living alone for six months with declining strength and mobility, and increasing dementia. I visited almost daily for the first six months, during which time her physical state improved considerably. In addition, she was very quickly settled into her new home, and friends. She often states that she feels safe and well cared for. I saw frequent and strong evidence of the professional way the home is organised and led, and the care and attention of the staff - always delivered appropriately and with emphasis on the individual. Staff-resident relationships are very positive. I am impressed by the constant presence of a staff member, catering and daily activities. I am allowed to be very involved, and they are very flexible: for example, supporting me to take my mother into the garden for as long as she wishes, or providing a wheelchair to allow her to come home for part of the day, or for outings to the beach, garden centre, cafe etc.

Reply from Nathan Stone, Director. at Dove Tree House
Hello Andy, Thank you for taking the time to write and post this detailed review of your experience, and that of your mum, with our Care Team and Care Home at Dove Tree House in Exeter.

It's great to read that your mum's physical state has improved considerably in the 15 months that she has been...  

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Review from Marian C (Friend of Resident) published on 21 July 2020 Submitted via Website
Overall Experience
An amazing client centred home away from home. The managers, the carers, kitchen, and background staff provide caring, sensitive and friendly care, treating all the residents as family. Daily afternoon activities keep everyone entertained and the newly formed garden is a lovely asset for quiet times and garden parties. The chefs provide choices for all meals including cooked breakfasts, which my friend enjoyed every day. Birthdays are also celebrated with amazing cakes and the home decorated for celebrations throughout the year.
The home remained COVID free throughout the pandemic which was a testimony to the care given even though we couldn’t visit, Skype was provided for families if appropriate.
The end of life care my friend was given was so lovely and caring, and as a retired nurse myself, I could not fault anything and for that I am truly grateful.
When the time comes I know where I wish to go!

Thank you isn’t enough.

Reply from Nathan Stone, Director. at Dove Tree House

Good afternoon Marion C. Thank you for taking the time to write and post this lovely 5/5 Star review of your experience with our Care Team and Care Home at Dove Tree House in Exeter. There's very little for me to add, your review is comprehensive and, whilst we value all reviews equally, I will...  

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Review from Ann T (Daughter of Resident) published on 21 July 2020 Submitted via Website
Overall Experience

Mum wasn't too good earlier in the year but with the kind love and support from the staff, she came through it and is now back to her old happy self. Big congratulations for shutting the home so quickly on the outbreak of the Coronavirus and keeping your staff and residents safe. Many thanks for looking after everyone. You guys are amazing.

Reply from Nathan Stone, Director. at Dove Tree House

Good afternoon Ann. Thank you for taking the time to write and post this 5/5 Star review of your experience with our Care Team and Care Home at Dove Tree House in Exeter. It's really good to read that your mum is feeling better and, 'back to her old happy self'. Thank you for the thank you for...  

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Review from Sandra B (Ex Family Member) published on 16 July 2020 Submitted via Website
Overall Experience

Before the COVID 19 lockdown, I visited Dove Tree care home quite regularly and found my Ex-Relative/friend very happy in the home. The staff are very caring and attentive. During the lockdown, when visitors were not permitted, the Dove Tree manager kept us informed with a newsletter and also regarding COVID 19 testing. When I rang the home enquiring of the well-being of my Ex-Relative/friend, I was confident that she was well and happy. They run a jovial home at Dove Tree, full of cheeriness and care.

Reply from Nathan Stone, Director. at Dove Tree House

Hello Sandra, thank you for taking the time to write and post this review of your experience with our care team and care home at Dove Tree House in Exeter. It's great to read that your friend is happy. Yes, I agree, Dove Tree is a happy home. We hope you have been able to take advantage of the...  

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Review from Sharon D (Daughter of Resident) published on 16 July 2020 Submitted via Website
Overall Experience

My mother has been a resident of Dove Tree House for the last two and a half years. During that time she has been well cared for. The staff are efficient and caring and always try to accommodate any particular needs she may have. It is good to know that she is being looked after by people who are clearly very experienced and knowledgeable with regards to care. My sister and I have been especially grateful that in the current circumstances we know our mother is safe and well.

Reply from Nathan Stone, Director. at Dove Tree House

Hello Sharon, thank you for taking the time to post this review of your experience, and that of your sister and mum, during the two and a half years that your mum has been living at Dove Tree House in Exeter. Thank you for highlighting the hard work and dedication of our care team at Dove Tree - it...  

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Review from Anne (Daughter of Resident) published on 6 March 2020 Submitted via Website
Overall Experience
My mother lived at Dove Tree House for over two years and my father lived there for nine months during this time.
We found the home to be efficiently run providing a caring, compassionate environment for the residents. Whenever we visited, the whole house was spotlessly clean and tidy. The rooms are bright, airy and nicely furnished.
The staff turnover is low which means that all the staff know and understand the residents and their individual needs well. My mother was very well looked after and treated with kindness and dignity as her health declined and her needs changed.

Thank you so much to all the staff at Dove Tree House.

Reply from Nathan Stone, Director. at Dove Tree House

Good afternoon Anne. Thank you for taking the time to write and post this lovely review of your experience of our Care Team and Care Home at Dove Tree House in Exeter. Thank you also for entrusting us with the care of your Mum and Dad. It's always really nice for our care teams to receive feedback...  

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Review from R S (Son of Resident) published on 11 February 2020 Submitted via Postal Card
Overall Experience

When visiting my mum I found the staff and the manager to be always so kind and helpful making my visits a pleasure. I can't speak highly enough on the service that they give. When I get old I would have no trouble coming to live here myself.

Reply from Nathan Stone, Director at Dove Tree House

Thank you for taking the time to post this review of your experience with our Care Team and Care Home. It's really great to see the kindness of the care teams and managers highlighted in reviews such as yours. I agree, when I visit the Care Homes I often think, 'I hope there are people like this around when I need them'. Kindest regards, Nathan.

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Review from D J (Friend of Resident) published on 25 October 2019 Submitted via Postal Card
Overall Experience
Dove Tree House is a remarkable residential home in all ways. A dear friend who is totally blind, which is much more incapacitating than most realise, who has difficulty walking, suffered heart failure followed by a fall.
By fortune, she moved from hospital to Dove Tree to recuperate and a very independent soul, felt for the first time a home from home. When living on one's own became dangerous, here was a possibility.
Led by a manageress who shows compassion, care and love, together with excellent managerial skills; working alongside other members of staff, who become friends as well as carers. All demonstrate dedication and a very high level of skills, in what at times can be difficult situations, never losing the humour and smiles, however tired! The highest standards of that of a nursing home in dealing with medication and the individual need and requirements of residents.
The house is well furnished and maintained, light and airy and comfortable to be in with a good daily variety of meals and activities on all days.

The smiles of the residents say it all - when life requires a lot of support and care, Dove Tree sets a wonderful example!

Reply from Nathan Stone, Director at Dove Tree House

Hello D J. Thank you for taking the time to write and publish this really quite wonderful review of the experience that you and your friend have had with our Care Team and Care Home at Dove Tree House in Exeter. I have to agree, I always enjoy visiting Dove Tree, there is a remarkable family...  

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Review from Mary C (Resident / Service User) published on 31 May 2019 Submitted via Postal Card
Overall Experience

I am very proud to say that I am the longest resident living here at Dove Tree House and am enjoying it every minute. Everyone is so nice with lots of lovely people visiting at all times. The staff are always so lovely, helpful and nice to be with. They help you whenever you need it. It's a very happy house to live in and the girls who work here are more like friends. Living here really feels like my home. The manageress is the most loveliest person I have ever met and there's a feeling about her that she will help you with anything and she's so kind. She means so much to me now.

Reply from Nathan Stone, Director. at Dove Tree House

Thank you Mary C for writing this really very lovely review of our Care Team at Dove Tree House. May I take the opportunity to say that, as with all relationships, the atmosphere at Dove Tree is very much a two way thing - whilst we do indeed have a lovely group of people working at Dove Tree House...  

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Review from Raymond L (Son of Resident) published on 11 January 2019 Submitted via Postal Card
Overall Experience

The overall standard within the home for care, facilities, cleanliness and food is excellent. The staff are always very reassuring about my mother's general welfare and gave me a great deal of confidence concerning her wellbeing.

Reply from Nathan Stone, Director. at Dove Tree House

Good afternoon Raymond. Thank you for taking the time to write and post this review of your experience at our Dove Tree House Care Home in Exeter. We are all really pleased that you mum is being well looked after. Feedback such as yours makes a real difference to our care teams whose hard work can...  

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Review from A V (Friend of Resident) published on 2 October 2018 Submitted via Postal Card
Overall Experience
The difference in my auntie is so good.

She is stable and able to read and talk with coherence. Her diabetes is under control and it feels like we have her back with us. She feels cared about.

Reply from Nathan Stone, Director. at Dove Tree House

Hello AV. Thank you for taking the time to leave this review of your own and your Auntie's experience at our Dove Tree House Care Home in Exeter. It's really great to learn that your Auntie has improved so much since moving in to Dove Tree House and that it 'feels like we have her back''. It's...  

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 09 January 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (4)

Meet the Team (1)

Sarah Pugh
Sarah PughJob Title:Registered ManagerJoined: 2025

Sarah started working at Dove Tree House in July 2025.

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