Dove Tree House

89-91 Heavitree Road, Exeter EX1 2ND
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9.6 78 Reviews
  • Dove Tree House, Exeter
Dove Tree House is a thirty-five capacity care home fully staffed and resourced to carry out a range of personal care needs, being ideal for old age-related needs, while also for dementia care and for adults with a physical disability.

The home takes on many long-term care needs, respecting the individual and welcoming to loved ones, as well as offering respite and day care to further reach out to vulnerable adults from the surrounding Exeter community.

Residents have access to numerous activities and have personal interests supported, including through organised outings and in-house entertainments.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 35 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £950 – £1627
  • Self-Funded Residential Dementia Care: £950 – £1627
  • RESPITE Self-Funded Residential Care: £950 – £1627
  • RESPITE Self-Funded Residential Dementia Care: £950 – £1627

These prices are only a guideline, please contact Dove Tree House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Mary Davidson (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 40+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2010

Room Information

  • Single Rooms (31)
  • Couples/Companion Rooms (2)

Visiting

  • The home welcomes visitors to the home between the hours of 11.00am and 7.00pm - other hours can be accommodated but please arrange in advance with the Care Home Manager. Visitors will be asked to sign the visitors book when they arrive and leave (for various reasons including the need to meet Fire Regulations within the building).

Parking

  • Parking on site for visiting professionals and friends and relatives.

Dove Tree House Reviews (78)

9.6

Dove Tree House has a Review Score of 9.6 (9.620) out of 10, based on 19 reviews in the last 2 years.
Over all time Dove Tree House has 78 reviews.

Overall Experience
  • 54
  • 21
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Date Published
  • 78
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Reviewer Connection to Dove Tree House
  • 28
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  • 10
  • 4
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  • 2
  • 1
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Total of 78, showing 41-60
Review from Barry S (Son of Resident) published on 18 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and attention that my mother received could not be better. The staff are all excellent and the facility is excellently run. The whole family feels very lucky to have my mother in such a wonderful place.
Reply from Nathan Stone, Director at Dove Tree House

Good afternoon Barry S. Thank you for taking the time to write and publish this fantastic, indeed glowing, 5/5 star review of our care team and care home at Dove Tree House in Exeter. We're all really pleased that you and your family are so happy with the care that your mum is receiving and we fully agree, that's absolutely down to the hard work of our fantastic care and management team at Dove Tree House. Thank you again for this review.
Kindest regards, Nathan.

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Review from Gillian N (Daughter of Resident) published on 5 August 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother age 92 and father age 94 moved into Dove Tree House, August 2018. The staff have been wonderful plus caring to help them to settle in. The management and care assistants make family and friends visit very welcoming.
Sadly, my father passed away recently with natural causes, and the support
and love from the staff for my mother has been amazing. I am very grateful to them all for the care they are providing for mother.
The home is always spotless and homely; the food is good with a variety of choices for each mealtime.
I am happy that my mother is in a safe environment where all her requirements are met.
Reply from Nathan Stone, Director. at Dove Tree House

Good afternoon Gillian. Thank you for taking the time to write and publish this review of your experience with our Care Team and Care Home at Dove Tree House in Exeter. It is our privilege to have looked after both your mum and dad, and I'm sorry to learn that your dad has sadly recently passed away. It's lovely to read how the care team have supported your mum at this difficult time. Thank you again for this really lovely feedback - I know the care team will be really happy to see it. Kindest regards.

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Review from Andy O (Son of Resident) published on 21 July 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been a resident for 15months, having been living alone for six months with declining strength and mobility, and increasing dementia. I visited almost daily for the first six months, during which time her physical state improved considerably. In addition, she was very quickly settled into
her new home, and friends. She often states that she feels safe and well cared for. I saw frequent and strong evidence of the professional way the home is organised and led, and the care and attention of the staff - always delivered appropriately and with emphasis on the individual. Staff-resident relationships are very positive. I am impressed by the constant presence of a staff member, catering and daily activities. I am allowed to be very involved, and they are very flexible: for example, supporting me to take my mother into the garden for as long as she wishes, or providing a wheelchair to allow her to come home for part of the day, or for outings to the beach, garden centre, cafe etc.
Reply from Nathan Stone, Director. at Dove Tree House

Hello Andy, Thank you for taking the time to write and post this detailed review of your experience, and that of your mum, with our Care Team and Care Home at Dove Tree House in Exeter.
It's great to read that your mum's physical state has improved considerably in the 15 months that she has been living at Dove Tree House and that she has settled in well and, most importantly in many ways, made new friends. It's great that you are able to visit so often and be with your mum in the garden and take her for trips out etc - she's very lucky to have that support available to her. Thank you again for this feedback, it will be greatly appreciated by the care team at Dove Tree. Kindest regards, Nathan.

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Review from Marian C (Friend of Resident) published on 21 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
An amazing client centred home away from home. The managers, the carers, kitchen, and background staff provide caring, sensitive and friendly care, treating all the residents as family. Daily afternoon activities keep everyone entertained and the newly formed garden is a lovely asset for quiet times
and garden parties. The chefs provide choices for all meals including cooked breakfasts, which my friend enjoyed every day. Birthdays are also celebrated with amazing cakes and the home decorated for celebrations throughout the year.
The home remained COVID free throughout the pandemic which was a testimony to the care given even though we couldn’t visit, Skype was provided for families if appropriate.
The end of life care my friend was given was so lovely and caring, and as a retired nurse myself, I could not fault anything and for that I am truly grateful.
When the time comes I know where I wish to go!
Thank you isn’t enough.
Reply from Nathan Stone, Director. at Dove Tree House

Good afternoon Marion C. Thank you for taking the time to write and post this lovely 5/5 Star review of your experience with our Care Team and Care Home at Dove Tree House in Exeter. There's very little for me to add, your review is comprehensive and, whilst we value all reviews equally, I will note that yours, coming from a Nurse, and with the experience and ability to 'see all' that this will provide you with, is particularly powerful and rewarding to read. Thank you for identifying all of the care team and the importance of their individual roles - yes, it is a team effort and no team members contribution goes unnoticed or unappreciated! It's great that your friend is happy at Dove Tree. We are working with an architect to see where we can develop a Covid-19 secure visitor room/space/facility so hopefully, you will be able to visit again soon (though probably not with full access to the home of course). Thank you again for this fantastic feedback. Kindest regards, Nathan.

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Review from Ann T (Daughter of Resident) published on 21 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum wasn't too good earlier in the year but with the kind love and support from the staff, she came through it and is now back to her old happy self. Big congratulations for shutting the home so quickly on the outbreak of the Coronavirus and keeping your staff and residents safe. Many thanks for looking
after everyone. You guys are amazing.
Reply from Nathan Stone, Director. at Dove Tree House

Good afternoon Ann. Thank you for taking the time to write and post this 5/5 Star review of your experience with our Care Team and Care Home at Dove Tree House in Exeter. It's really good to read that your mum is feeling better and, 'back to her old happy self'. Thank you for the thank you for closing the home early - we've had to make a number of difficult decisions during this period but all have been with the intention of protecting as best we can everybody entrusted to our care, care team and residents alike. The company has done what it can with regards to policy etc BUT the massive accomplishment has been with our individual care team members whose dedication, sacrifice and willingness to go the extra mile in order to support the residents in their care has been exceptional. Thank you again for this review. Kindest regards, Nathan.

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Review from Sandra B (Ex Family Member) published on 16 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Before the COVID 19 lockdown, I visited Dove Tree care home quite regularly and found my Ex-Relative/friend very happy in the home. The staff are very caring and attentive. During the lockdown, when visitors were not permitted, the Dove Tree manager kept us informed with a newsletter and also regarding
COVID 19 testing. When I rang the home enquiring of the well-being of my Ex-Relative/friend, I was confident that she was well and happy. They run a jovial home at Dove Tree, full of cheeriness and care.
Reply from Nathan Stone, Director. at Dove Tree House

Hello Sandra, thank you for taking the time to write and post this review of your experience with our care team and care home at Dove Tree House in Exeter. It's great to read that your friend is happy. Yes, I agree, Dove Tree is a happy home. We hope you have been able to take advantage of the outdoor visits that we can now arrange for you and can advise that we are currently working with an architect upon plans to develop some safe indoor visitor facilities. Thank you again for this review. Kindest regards, Nathan.

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Review from Sharon D (Daughter of Resident) published on 16 July 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been a resident of Dove Tree House for the last two and a half years. During that time she has been well cared for. The staff are efficient and caring and always try to accommodate any particular needs she may have. It is good to know that she is being looked after by people who are clearly
very experienced and knowledgeable with regards to care. My sister and I have been especially grateful that in the current circumstances we know our mother is safe and well.
Reply from Nathan Stone, Director. at Dove Tree House

Hello Sharon, thank you for taking the time to post this review of your experience, and that of your sister and mum, during the two and a half years that your mum has been living at Dove Tree House in Exeter. Thank you for highlighting the hard work and dedication of our care team at Dove Tree - it is they who create the caring and friendly atmosphere which successfully combines to make Dove Tree both an excellent care home from a care perspective and a great place to live. Kindest regards, Nathan.

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Review from Anne (Daughter of Resident) published on 6 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother lived at Dove Tree House for over two years and my father lived there for nine months during this time.
We found the home to be efficiently run providing a caring, compassionate environment for the residents. Whenever we visited, the whole house was spotlessly clean and tidy. The rooms are
bright, airy and nicely furnished.
The staff turnover is low which means that all the staff know and understand the residents and their individual needs well. My mother was very well looked after and treated with kindness and dignity as her health declined and her needs changed.
Thank you so much to all the staff at Dove Tree House.
Reply from Nathan Stone, Director. at Dove Tree House

Good afternoon Anne. Thank you for taking the time to write and post this lovely review of your experience of our Care Team and Care Home at Dove Tree House in Exeter. Thank you also for entrusting us with the care of your Mum and Dad. It's always really nice for our care teams to receive feedback such as this - we're all really pleased that your Mum and Dad were so well looked after. Thank you again for this feedback. Kindest regards.

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Review from R S (Son of Resident) published on 11 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When visiting my mum I found the staff and the manager to be always so kind and helpful making my visits a pleasure. I can't speak highly enough on the service that they give. When I get old I would have no trouble coming to live here myself.
Reply from Nathan Stone, Director at Dove Tree House

Thank you for taking the time to post this review of your experience with our Care Team and Care Home. It's really great to see the kindness of the care teams and managers highlighted in reviews such as yours. I agree, when I visit the Care Homes I often think, 'I hope there are people like this around when I need them'. Kindest regards, Nathan.

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Review from D J (Friend of Resident) published on 25 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dove Tree House is a remarkable residential home in all ways. A dear friend who is totally blind, which is much more incapacitating than most realise, who has difficulty walking, suffered heart failure followed by a fall.
By fortune, she moved from hospital to Dove Tree to recuperate and a very independent
soul, felt for the first time a home from home. When living on one's own became dangerous, here was a possibility.
Led by a manageress who shows compassion, care and love, together with excellent managerial skills; working alongside other members of staff, who become friends as well as carers. All demonstrate dedication and a very high level of skills, in what at times can be difficult situations, never losing the humour and smiles, however tired! The highest standards of that of a nursing home in dealing with medication and the individual need and requirements of residents.
The house is well furnished and maintained, light and airy and comfortable to be in with a good daily variety of meals and activities on all days.
The smiles of the residents say it all - when life requires a lot of support and care, Dove Tree sets a wonderful example!
Reply from Nathan Stone, Director at Dove Tree House

Hello D J. Thank you for taking the time to write and publish this really quite wonderful review of the experience that you and your friend have had with our Care Team and Care Home at Dove Tree House in Exeter. I have to agree, I always enjoy visiting Dove Tree, there is a remarkable family atmosphere and vibe with all care team and residents always smiling, eager to say hello and have a chat - it's a lovely place to be. We are, of course, really pleased in particular that your friend is so happy living there. Thank you again, Nathan.

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Review from Mary C (Resident) assisted by family/friend published on 31 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very proud to say that I am the longest resident living here at Dove Tree House and am enjoying it every minute. Everyone is so nice with lots of lovely people visiting at all times. The staff are always so lovely, helpful and nice to be with. They help you whenever you need it. It's a very happy
house to live in and the girls who work here are more like friends. Living here really feels like my home. The manageress is the most loveliest person I have ever met and there's a feeling about her that she will help you with anything and she's so kind. She means so much to me now.
Reply from Nathan Stone, Director. at Dove Tree House

Thank you Mary C for writing this really very lovely review of our Care Team at Dove Tree House. May I take the opportunity to say that, as with all relationships, the atmosphere at Dove Tree is very much a two way thing - whilst we do indeed have a lovely group of people working at Dove Tree House we also have a lovely group of people living there - with your good self very high amongst that list! It's great that you are so happy and our thanks to you for your contagious smile and positive outlook that has an uplifting effect upon everybody who sees you. Kindest regards, Nathan.

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Review from Raymond L (Son of Resident) published on 11 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The overall standard within the home for care, facilities, cleanliness and food is excellent. The staff are always very reassuring about my mother's general welfare and gave me a great deal of confidence concerning her wellbeing.
Reply from Nathan Stone, Director. at Dove Tree House

Good afternoon Raymond. Thank you for taking the time to write and post this review of your experience at our Dove Tree House Care Home in Exeter. We are all really pleased that you mum is being well looked after. Feedback such as yours makes a real difference to our care teams whose hard work can often go un-noted. Thank you for noting the great work of our Care Team at Dove Tree. Kindest regards, Nathan.

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Review from A V (Friend of Resident) published on 2 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The difference in my auntie is so good.
She is stable and able to read and talk with coherence. Her diabetes is under control and it feels like we have her back with us. She feels cared about.
Reply from Nathan Stone, Director. at Dove Tree House

Hello AV. Thank you for taking the time to leave this review of your own and your Auntie's experience at our Dove Tree House Care Home in Exeter. It's really great to learn that your Auntie has improved so much since moving in to Dove Tree House and that it 'feels like we have her back''. It's always great for our Care Teams, in particular, to receive such positive recognition and feedback as this. Thank you again for leaving it. Kindest regards, Nathan.

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Review from Anne C (Niece of Resident) published on 2 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The general standard of care is excellent. Staff displayed a genuine care for residents. My aunt had been at the home for seven years and felt that this was her home and her family.
Although there was never any nursing care offered, the end of life care given was so good, with such care and compassion,
that it could not be improved on.
I am so grateful for all the things that made my aunt's last days less of an ordeal.
Reply from Nathan Stone, Director at Dove Tree House

Hello Anne C. Thank you for taking the time to write and post this lovely review of your experience with our Care Team and Care Home at Dove Tree House in Exeter. We're sorry that you have lost your Aunt, I know she was a well loved member of the family at Dove Tree and will be missed greatly by all. I have to agree with you, we have a great Care Team at Dove Tree and it really is a home from home environment (a term much used in our industry but, really, not always achieved). Thank you for taking the time to recognise the Care Team in this way. Kindest regards.

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Review from B D (Friend of Resident) published on 11 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was always made welcome. When visiting my friend seemed very happy, she was well looked after, all food was cooked on the premises and there was always a choice.
My friend was admitted to hospital with pneumonia. On returning to the home, her care was exceptional. She was always clean and bedding
was immaculate. She always looked comfortable.
Unfortunately, she passed away on 22nd June, aged 88 years.
Reply from Nathan Stone, Director. at Dove Tree House

Hello. Thank you for taking the time to write and post this review of your experience of our Dove Tree House Care Team and Care Home in Exeter. I have to agree, Dove Tree House has a fantastic care team and it's really nice to know that your friend was happy and well looked after. It is, of course, very sad that she has recently passed away, I know she will be greatly missed by all at Dove Tree. Kindest regards, Director

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Review from Gillian S (Niece of Resident) published on 12 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle has been a resident in this home for over 6 and a half years and the care and support he received was excellent. The manager and team of staff work tirelessly to ensure all the residents are happy and my uncle was very content and happy. The patience, care and professionalism of the staff make
the home special and the residents feel safe and well cared for. I visited regularly over the years and many staff have been there throughout that time. The food is excellent and there is always a good choice. I would definitely recommend the home.
Reply from Nathan Stone, Director. at Dove Tree House

Good afternoon Gillian S. Thank you for taking the time to write and publish this detailed review of your experience with our care team and care home at Dove Tree House in Exeter. It's always great to see a full house on Excellent Ratings. You have clearly identified the Care Team as being fundamental to what makes Dove Tree the great place to live that it is - and I agree, we have a great team, it's a lovely place to visit, always something going on, always residents and care team ready to have a chat - smiles all around. We're delighted that your uncle is happy. Kindest regards, Nathan.

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Review from J K (Daughter of Resident) published on 12 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Accommodation is kept clean and tidy.
Good choice and good quality meals provided. Friendly staff.
Reply from Nathan Stone, Director. at Dove Tree House

Hello JK. Thank you for taking the time to write and post this review of your experience with our Care Team and Care Home at Dove Tree House in Exeter. We're really pleased that you are happy with the home. Kindest regards, Nathan.

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Review from M G (Son-in-law of Resident) published on 22 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A homely, welcoming care home. The whole team care about each resident and their family relatives.
Reply from Nathan Stone, Director at Dove Tree House

Thank you for taking the time to write and post this review of your experience with our Care Team and Care Home at Dove Tree House in Exeter. It's always great for our care teams to receive feedback such as this and yes, I agree, we have a great Care Team at Dove Tree House. Kindest regards, Nathan.

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Review from Carol C (Daughter of Resident) published on 30 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When visiting my mother, the staff are always friendly and helpful. My mother cannot say enough about the carers/staff, they are all very kind and caring to her and she says we couldn't have found a better care home for her.
Reply from Nathan Stone, Director. at Dove Tree House

Hello Carol C. Thank you for taking the time to write and publish this great review of your experience with our Care Team and Care Home at Dove Tree House in Exeter. It's fantastic to hear that your mum is so happy there and I agree with her, we have a fantastic team at Dove Tree and it is a lovely place to be. Thank you for recognising the team's hard work publicly through this review.

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Review from Linda B (Friend of Resident) published on 3 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love to come and visit residents at Dove Tree House. You always get a nice welcome from staff and they all make you welcome and it is a friendly place.
Reply from Nathan Stone, Director at Dove Tree House

Hello Linda B - and Happy New Year to you. Thank you for taking the time to write and publish this review of your experiences when you visit Dove Tree House to visit your friend and other residents and care team members there. I visit Dove Tree as often as I can and I thoroughly agree - it's always a warm and happy place.

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Current Review Score: 9.6 (9.620)

Overview of Review Score

The Review Score of 9.6 (9.620) out of 10 for Dove Tree House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.620 for Dove Tree House is calculated as follows: ( (142 Excellents x 5) + (74 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 221 Ratings = 4.62
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Dove Tree House is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Jan 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (4)

Meet the Team (1)

Mary

Mary Davidson

Job Title: Registered Manager Joined: 2023

Mary started working at Dove Tree House in October 2023.

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