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Dove Tree House

89-91 Heavitree Road, Exeter, Devon EX1 2ND
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Dove Tree House, Exeter
Dove Tree House, Exeter
Dove Tree House, Exeter

Dove Tree House is a thirty-five capacity care home fully staffed and resourced to carry out a range of personal care needs, being ideal for old age-related needs, while also for dementia care and for adults with a physical disability.

The home takes on many long-term care needs, respecting the individual and welcoming to loved ones, as well as offering respite and day care to further reach out to vulnerable adults...  

Care Provided by Dove Tree House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 35 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,000 - £1,000N/A
Residential Dementia Care£1,000 - £1,000N/A

Contact Dove Tree House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Mary Davidson(Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 40+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2010

Room Information

  • Single Rooms (31)
  • Couples/Companion Rooms (2)

Visiting

  • The home welcomes visitors to the home between the hours of 11.00am and 7.00pm - other hours can be accommodated but please arrange in advance with the Care Home Manager. Visitors will be asked to sign the visitors book when they arrive and leave (for various reasons including the need to meet Fire Regulations within the building).

Parking

  • Parking on site for visiting professionals and friends and relatives.

Dove Tree House Reviews (85)

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9.7

Dove Tree House has a Review Score of 9.7 (9.675) out of 10, based on 24 reviews in the last 2 years. Over all time Dove Tree House has 85 reviews.

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Showing 85 reviews matching selected criteria
Review from J P (Sister of Resident) published on 31 January 2025 Submitted via Postal Card
Overall Experience

My brother has been at Dove Tree House for over three years and has always been treated with kindness and patience. I recommend Dove Tree House.

Reply from Nathan Stone, Director. at Dove Tree House

Good afternoon J P. Thank you for taking the time to post this really positive feedback with regards to your experience with our Care Team and Care Home at Dove Tree House in Exeter. It's really lovely to read that your brother has always been treated with kindness and patience and that you would recommend Dove Tree House. Kindest regards,

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Review from Wayne G (Son of Resident) published on 31 January 2025 Submitted via Postal Card
Overall Experience
We couldn't be any happier with our experience with Dove Tree House. The staff have all been amazing and our mum is very happy there.
The assistant manager has been outstanding with is help and support with Mum entering the home.
All the staff we have met and have helped with our mum have all been outstanding.

Our mum is very happy and settled which is a huge relief for us, her children.

Reply from Nathan Stone, Director. at Dove Tree House

Good afternoon Wayne G. Thank you for taking the time to leave this really positive feedback regarding your experience with our Care Team and Care Home at Dove Tree House in Exeter. It's lovely to read that you 'couldn't be any happier with (y)our experience with Dove Tree House.' And, most...  

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Review from Martin L (Son-in-law of Resident) published on 9 December 2024 Submitted via Postal Card
Overall Experience

This was her first stay in a care home and as such a strange experience for her. The thing that stood out for us was the genuine care and concern shown by all the staff and management. When she arrived she was very confused when she left the confusion had gone.

Reply from Nathan Stone, Director. at Dove Tree House

Thank you for taking the time to leave this really positive review of your experience, and that of you mother-in-law, with our Care Team and Care Home at Dove Tree House in Exeter. It's really nice to read that your mother-in-law had a positive experience and that she was in a better state of mind...  

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Review from Y H (Daughter of Resident) published on 4 November 2024 Submitted via Postal Card
Overall Experience

Our dad was with Dove Tree House for only six weeks, but he was loved, cared for, and supported wonderfully during this time. As a family, we could not or would not have wanted him to be anywhere else. We too experienced nothing but kindness and support from everyone at Dove Tree House. The management and staff are brilliant.

Reply from Nathan Stone, Director. at Dove Tree House

Thank you for taking the time to write and post this really lovely review of your experience with our Care Team and Care Home at Dove Tree House in Exeter. It's really nice to read that your dad was loved, cared for and supported during his short time with us at Dove Tree House. It's also really...  

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Review from Graham H (Son of Resident) published on 18 April 2024 Submitted via Website
Overall Experience

My dad, who is blind, has been very happy at Dovetree House over the last 18 months where he is well looked after. Staff are pleasant and helpful. I have noticed significant improvements in the service offered in the last few months.

Reply from Nathan Stone, Director at Dove Tree House

Good morning Graham. Thank you for leaving this really positive feedback relating to your experience and that of your dad with our care team and care home at Dove Tree House on Heavitree Road in Exeter. It's really nice to read that your dad has been happy at Dove Tree over the past 18 months and...  

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Review from Suzie W (Daughter of Resident) published on 10 April 2024 Submitted via Website
Overall Experience
Mum had been a resident of Dove Tree since June 2016. She had dementia and this not only impacted her memory but her mobility as well. The Dove Tree team were amazing with Mum and the other residents from food choice to their care, to activities, to the lovely garden and visitor pod they developed during Covid which is now used when the hairdresser visits.
The team kept us informed of how Mum was doing and notified us of anything we needed to know - it was like having an extended family.

Sadly Mum passed away in January but even that super sad event was made easier by Dove Tree. They cared for Mum so well and looked after us! In mums final days, she was never alone when we weren’t with her and I can’t tell you how comforting it was to turn up in the morning or after nipping out to get a quick bite to eat, to come back and see one of the team sat with her. I will never forget it or them. I can’t speak highly enough of Dove Tree and its wonderful team (past and present).

Reply from Nathan Stone, Director at Dove Tree House

Good afternoon. Firstly, please allow me to pass on my condolences for the sad loss of your Mum. And then to thank you for taking the time to leave this really lovely and detailed review of your experience with our Care Team and Care Home at Dove Tree House in Exeter. It's lovely to read how well...  

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Review from Nicola K (Sister of Resident) published on 6 May 2023 Submitted via Website
Overall Experience

So glad we found Dove Tree House for my brother. He has been cared for to the highest standard and treated with dignity. The home is clean and tidy and everyone is happy and smiling, staff and residents, which says a lot to me. Thank you to the manager and her staff for taking control and the weight from our shoulders, we know he is safe now and receiving the care and nursing he needs to keep him comfortable.

Reply from Nathan Stone, Director. at Dove Tree House

Good morning Nicola, thank you so much for leaving this really positive review of your experience with our care team and care home at Dove Tree House in Exeter. It's lovely to read how well your brother is being cared for and how this has lifted a weight from your own shoulders. I have to agree, we...  

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Review from Heather C (Niece of Resident) published on 4 May 2023 Submitted via Website
Overall Experience
Excellent care given and a clean and friendly environment. The clients are always kept clean and the food is good too.

The downside is things go missing so my advice would be don’t take good clothes or valuables. The client I’m talking about had loads of toiletries go missing, his wallet with £60 and a brand new pair of trousers less than two weeks old with labels still on.

Reply from Nathan Stone, Director at Dove Tree House

Hello Heather. Thank you for this really positive feedback with regards to your experience with our care team and care home at Dove Tree House in Exeter. I'm sorry to hear that your client has had items go missing. Given the sometimes complex care needs of some residents, specifically dementia-type...  

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Review from L J (Daughter of Resident) published on 14 April 2023 Submitted via Website
Overall Experience

I have always found all the staff to be welcoming and very caring with my elderly mum. An essential quality for a good care home. And they always find time to talk to me about any issues that may crop up. I wouldn’t hesitate to recommend Dove Tree House to anyone that asks me.

Reply from Nathan Stone, Director. at Dove Tree House

Thank you for taking the time to leave this really positive review of your experience with our Care Team and Care Home at Dove Tree House in Exeter. It's lovely to read that you have always found our care team members to be welcoming and happy to talk about any issues. We're all really pleased that...  

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Review from E M (Daughter of Resident) published on 21 February 2023 Submitted via Website
Overall Experience

My mother has been a resident at Dove Tree for over 13 years now and has always been very happy there. Over the last year she has developed some fairly major health problems which are still ongoing. The level of care that mum has received and is still receiving has been incredible. I have been so impressed. I cannot praise the staff enough for their professionalism, and the way that they go above and beyond by doing ‘that little bit extra.’ The manageress clearly cares very deeply about the residents and is always available to talk to. Mum's care instructions are clearly laid out and are easy to follow while her room is clean, light and airy as is the whole home. The home is supported by a large team of professionals i.e. doctor, physiotherapist, occupational therapist and social worker, not to mention a whole team of district nurses, who have also helped my mum immensely. I can honestly say that if ever I had to choose a residential home for myself, it would be a Dove Tree.

Reply from Nathan Stone, Director. at Dove Tree House

Thank you so much for leaving this glowing review of your experience, and that of your Mum, of life at our Dove House Residential Care Home in Exeter. It's lovely to read that your Mum has been happy at Dove Tree for the 13 years that she has lived there. Dove Tree House joined the Stonehaven...  

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Review from Frances S (Wife of Resident) published on 15 February 2023 Submitted via Website
Overall Experience

After my husband had a tumble out of bed the care he received afterwards was brilliant from one particular lady. The next day she cared for him again and even rang me to update me on his progress which I found really touching as previously I had to ring up asking for information.

Reply from Nathan Stone, Director at Dove Tree House

Hello. Sorry to read that your husband had a tumble out of bed. Of course, that can happen, despite all that we do with regards to care plans and risk assessments, as we do our best to enable our residents to maintain their mobility and independence. I'm sure the care team will have further...  

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Review from Alvan S (Son of Resident) published on 16 January 2023 Submitted via Website
Overall Experience

My 93-year-old Mother had gone straight from Hospital and moved into the home before Christmas originally for respite but is now going to stay and has settled in very well and is a lot happier, cleaner and healthier than she was at home, her mind is also clearer due to less stress. Mum says the food is lovely and she has people to talk to and also the staff are very helpful and friendly, I take my hat off to them. Her room had just been decorated and carpeted, new furniture with her own large TV which is her life. The room location she is in is very suitable for her needs due to her mobilisation issues and how she was at home, near to the loo and lift. It's great to see the change in mum, they have gardens which will be great for her in the summer months as she loves plants. There are visiting restrictions due to covid but it keeps the guest safe and can't be helped. The staff do try to accommodate visits best as possible.

Reply from Nathan Stone, Director. at Dove Tree House

Good morning Alvan. Thank you so much for this really positive and balanced review of your experience with our Care Team and Care Home at Dove Tree House in Exeter. It's lovely to read about how well your Mum is doing and how her physical and mental health have both improved since she moved in to...  

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Review from Alan M (Son of Resident) published on 17 October 2022 Submitted via Website
Overall Experience

My dad, at 98 with walking difficulties, is very happy at Dove Tree House and he has no complaints. The staff are tremendous and very welcoming and helpful and gives my father great help and support. All the staff seem to be very caring for all their residents. He is well looked after with good food, has his medicine regularly and is washed and cleaned daily. The home itself is very well run and they are still taking some Covid precautions by taking your temperature when you visit. No complaints whatsoever. They even e-mailed me with some concerns when he first went into the home which they resolved quickly without me having to get involved with other care agencies.

Reply from Nathan Stone, Director. at Dove Tree House

Hello Alan M. Thank you for taking the time to leave this 5 / 5 Star review of your experience with our Care Team and Care Home at Dove Tree House in Exeter. It's lovely to read that your Dad is happy at Dove Tree House. I agree, we do have a tremendous care team at Dove Tree House who work really...  

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Review from S C (Daughter of Resident) published on 17 October 2022 Submitted via Website
Overall Experience
My mother has only been at Dove Tree House for four months, but she has settled really well and looks so much better than she has done for the last couple of years. I was very impressed when visiting prior to my mother moving in. The manager and staff were extremely helpful and answered all my questions. I cannot praise their care of her highly enough. They are a very kind and caring team and nothing is too much trouble for any of them.
Dove Tree House is not modern but is a homely, clean and comfortable care home with a lovely garden at the rear. My mother enjoys all her meals and seems to be very fond of the staff who look after her.

I would have no hesitation in recommending this care home.

Reply from Nathan Stone, Director. at Dove Tree House

Hello S C. Thank you for taking the time to leave this lovely review of your experience with our Care Team and Care Home at Dove Tree House in Exeter. It's really nice to read how your Mum has settled really well at Dove Tree in the short time that she has lived there. Thank you for highlighting...  

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Review from Mandy G (Daughter of Resident) published on 17 October 2022 Submitted via Website
Overall Experience
My dad has been a resident at Dove Tree House for almost seven years. The home is very much a "home from home" and has a lovely friendly atmosphere. He is very happy and well cared for and gets on well with all the staff and residents. Dad enjoys the friendly banter with the staff, he thrives on it and it makes him smile. That is so important, after all, it is his home.
We have a good rapport with the staff and the lovely manager and feel confident that they do their best for my dad, adjusting his care plan to suit Dad's needs and keeping him buoyant and supported. What more could we ask for?

We thank every single member of staff for all they have done and continue to do on a daily basis to keep all the residents safe and well, especially throughout the pandemic. Thank you team Dove Tree for making my dad smile and keeping him safe, well cared for and happy.

Reply from Nathan Stone, Director. at Dove Tree House

Hello Mandy G. What a lovely review - thank you so much for taking the time to leave it. It's lovely to read about how happy your Dad is at Dove Tree House and I have to agree, whenever I visit I feel exactly the same way about Dove Tree House. Thank you for highlighting how important (and good)...  

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Review from Patricia B (Sister of Resident) published on 12 October 2022 Submitted via Website
Overall Experience

I have always been totally satisfied with the care that has been provided for my brother who has lived at Dove Tree House since 2014 and continues to be very happy. This is mainly due to the excellence of the carers and all other staff, under the professional but kind and caring manager who has always ensured that the home was "just a big happy family" but paying particular attention to individual needs. Everyone has always been available to relatives of the residents to help and advise if necessary which has been reassuring. I was particularly impressed by the way everything was done during the Covid pandemic, including the provision of The Pod. I must admit that the increasing fees are worrying, if understandable in the present political and global climate, particularly for self-funding residents.

Reply from Nathan Stone, Director at Dove Tree House

Hello Patricia B. Thank you for taking the time to publish this really positive and detailed review of our care team and care home at Dove Tree House in Exeter. It's lovely to read how happy you are with the care that your brother is receiving at Dove Tree. And I agree, this would not be possible...  

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Review from Megan D (Granddaughter of Resident) published on 16 September 2022 Submitted via Website
Overall Experience

Where do I begin when talking about the amazing care the Dove Tree House Care Home staff give their residents? My beautiful nan lived under their care for nearly three years but sadly she passed away three weeks ago on the 15th of August but what I can say is that she loved her time being cared for by these amazing people. The staff at Dove Tree have become family, they made my nan feel so special, she loved every minute with them. At times my nan could be cheeky but they knew straight away how to keep her cheekiness down. Though I didn't visit often the stories I would hear from my mum always made me smile. I know without a doubt that my nan was loved there and she will be truly missed. I would happily recommend this beautiful home to anyone because the care is outstanding. Towards the end of my nan's time at the home, I struggled to go in and see her but they let me sit in the garden and offered me drinks which made me feel very close. Just want to say a massive thank you.

Reply from Nathan Stone, Director. at Dove Tree House

Good afternoon Megan. Thank you so much for taking the time to leave this detailed and clearly heartfelt and moving review of your experience with our care team and care home at Dove Tree House in Exeter. I can only agree - we do have an amazing team working at Dove Tree who clearly place the...  

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Review from Donna R (Daughter of Resident) published on 16 September 2022 Submitted via Website
Overall Experience
My mum had been a resident at Dove Tree House Care Home for nearly three years and received excellent care. Nothing but compassionate, professional and supportive throughout Mum's time living there.
What I really need to emphasise is how amazing mum's end-of-life care was.
They gave me the time to stay by mum's side, to support them in Mum's care as I wanted to but obviously when I found this hard they gave Mum the love and attention whilst also supporting me through my grief.
They made Mum's home my home for me to be able to stay with Mum as she was scared.
We as a family watched the dedication, empathy, compassion and dignity to Mum and this brought us immense comfort.
They knew exactly when to call the appropriate people/hospice when Mum was showing signs of distress and helped make plans that supported Mum's needs for comfort.
During the final week, my brother and I were by Mum's side 24/7. They gave us this time we will be forever grateful for.

The Dove Tree team are just superb.

Reply from Nathan Stone, Director at Dove Tree House

Hello Donna. Thank you for taking the time to publish this detailed and full marks review of your experience with our care team and care home at Dove Tree House in Exeter. The experience that you describe is clearly very moving and I know our care team at Dove Tree House will be really touched by...  

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Review from Emma W (Next of Kin) published on 1 April 2022 Submitted via Website
Overall Experience
If you care about your loved ones, especially with Dementia, please find another home.
We did not have a good experience with Dove Tree.
We found the majority of the staff very standoffish. The management was not satisfactory, unapproachable, and rude. The safety measures in place, in our experience, were poor.

Covid restrictions far too restrictive - best interests not valued. There was one caregiver we found true comfort and trust in.

Reply from Nathan Stone, Director at Dove Tree House
Dear Emma W - We're really sorry to have received this review from you. It's particularly odd given the previous positive feedback you have given to our Care Home Manager verbally and on email.

We really don't understand what has happened between your last communications with Dove Tree and this...  

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Review from S A (Son of Resident) published on 24 March 2022 Submitted via Website
Overall Experience
To people looking at Dovetree please reconsider using this home. Dovetree seriously needs to be accessed by the CQC (unannounced visit) and drastically improved tenfold.
My mum never had water/drinks available on hand 24/7, she had to ask but considering the fact she had dementia, she wouldn't have asked.
Some of the staff were not that friendly to myself or my partner (in front of my mum, which was upsetting for her).
On one visit they brought in my mum and told us she had wet herself (which upset and embarrassed my mum very much) the carer then left us without cleaning my mum.
Government guidelines were not followed, after visiting restrictions were lifted by the government, Dovetree ramped theirs up. We were told the tough restrictions suited them.
My mum eventually had a fall, broke her hip and sadly never recovered. She died in hospital on Jan 28th 2022.
My mum had a pressure mat alarm next to the bed but was found on the floor in the doorway of her room.

Personal opinion 0 stars.

Reply from Nathan Stone, Director at Dove Tree House

Good afternoon. Thank you for leaving this review following your mother's stay with us at Dove Tree House. To address your concerns - CQC regularly visit Dove Tree House, their reports are published on the CQC website and are freely available for all to read - all are highly complimentary of the...  

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 09 January 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

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Awards / Recognitions (4)

Meet the Team (1)

Sarah Pugh
Sarah PughJob Title:Registered ManagerJoined: 2025

Sarah started working at Dove Tree House in July 2025.

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