Wolborough Court

32a College Road, Newton Abbot TQ12 1EQ
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9.9 76 Reviews
  • Wolborough Court, Newton Abbot
Wolborough Court is an exclusive and magnificent residence that has been purpose-built with providing excellent care in mind. With exquisite attention to detail it is truly a beautiful place to live. The home boasts three lounges and two dining rooms all beautifully furnished and with a patio door that leads onto the home's private veranda.

Staff treat residents as they would want their own mother or father to be treated. Socialising is especially important and residents are encouraged to join in on the daily activities, eat well, sleep well and make new friends. The home is very focused on helping its residents to recapture that sparkle for life. The staff too have been with Rose Care Group for quite a while and take pride in not just being a care home but an extended family for all residents.

Longer-term residential care and also day-care are available. In day-care, individuals may choose to join the home during the day but go back to their own home during the night. Shorter visits are also available (for example coming for a couple of hours to join for a cup of tea and a bath) and joining in activities with the home's friendly little family.

The home is proud to be a winner of the Top 20 Mid-Sized Care Home Group award, 2024 and 2025.
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Care Provided by Wolborough Court

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 25 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1150 – £1350
  • Self-Funded Residential Dementia Care: £1150 – £1350
  • RESPITE Self-Funded Residential Care: £1150 – £1350
  • RESPITE Self-Funded Residential Dementia Care: £1150 – £1350

These prices are only a guideline, please contact Wolborough Court to find out the exact price for your requirements.

Contact Wolborough Court to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Wolborough Court to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Martine Williams (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed with both male-only and female-only unit(s)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2009

Room Information

  • Single Rooms (23)
  • Couples/Companion Rooms (1)

Visiting

  • No appointment is necessary and you are welcome to visit at your convenience but the home recommend booking in advance for a tour of the Care Home.

Parking

  • Free parking available on-site.

Wolborough Court Reviews (76)

9.9

Wolborough Court has a Review Score of 9.9 (9.882) out of 10, based on 21 reviews in the last 2 years.
Over all time Wolborough Court has 76 reviews.

Overall Experience
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Date Published
  • 76
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Reviewer Connection to Wolborough Court
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Total of 76, showing 21-40
Review from Chris J (Son of Resident) published on 22 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum's experience at Wolborough Court has been very positive and her quality of life has steadily improved since she joined in November 2022. Management is good and well led. All the staff are very caring and considerate and are always helpful whenever I telephone.
Her room is spacious with a great
view over a nearby park and she has been able to add some pictures and furniture to help to make it more homely.
Food is great and the kitchen spotlessly clean. Sometimes treats are organised for tea-times.
Social activities are also good and it is really great to share photos on social media to view what has been taking place.
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Review from Jane B (Daughter of Resident) published on 17 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum's experience at Wolborough Court has been positive, staff are very caring and considerate of her needs. The room is spacious which she has ben able to make homely. This initially was for respite, she is now considering a permanent move due to her home situation.
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Review from Robert M (Brother of Resident) published on 21 June 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have found the local management understanding, sympathetic and caring.
I had great difficulties with higher management concerning the transfer of my brother from hospital back to the care home. It took 5 days with my brother being marooned in a busy surgical ward awaiting a decision on whether he
could return to his room. This was distressing for him, his family and extremely frustrating for the hospital.
The local management team assessed him in hospital on bank holiday Monday (the manager interrupting her annual leave). I was informed within a few hours that he would be able to return subject to the owner and financial directors' agreement.
Hence the delay, the apparent policy is to contact by email only, presumably leaving a paper trail! The emails were not picked up!
This delay concerned the cost of extra staff cover and the provision of a special bed.
This is not acceptable for a caring organisation. The company's policy must change, and a 24/7 decision process should be a priority.
Reply from Paul Nery, Owner at Wolborough CourtWe can only apologise that you feel you were let down by higher management in the returning of your brother to the care home.
For the home to comply with all CQC regulations and safeguarding guidelines, we are legally obliged to ensure that we were able to safely re-admit your brother, and that we could safely meet his needs.
We worked as fast as we could to resolve this issue for you, even asking the manager to cut short her annual leave and senior management were looking at this over the weekend.
As privately explained by the managing director to yourself, the delays were not due to any policy about requiring email-only communication. Phone calls are quite regular within our team. It was caused in part by having to receive information from the hospital and then to bring in the right equipment to keep him safe.
We will look at the process and see if things can be sped up further.
At the same time, we were overall pleased that you had a good experience with us
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Review from J C (Daughter of Resident) published on 4 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been very happy at Wolborough Court for over two years now. I do feel they care about him and he feels very lucky to be there.
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Review from Elaine D (Daughter of Resident) published on 3 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When my mum started in Wolborough Court Care Home we were very unsure but the care and support your staff gave her was excellent and you all made her feel welcome. When my mum said she only wanted a female carer helping her to shower, you understood her feelings. Your staff are always on hand if we
need help and advice.
When Mum moved into her lovely room with great views, decorated to a good standard, the only picky thing is the carpet is quite stained. The facilities, e.g. laundry is done to a great standard and you even put my mum's clothes away neat and tidy. Sometimes I go to see Mum in the evening and the bins haven't been emptied from the day before. The toilet needs bleaching daily to keep it fresh. The food and drink on offer is a nice selection. We feel safe knowing the security is good. Since the new management has taken over, we can see a lot of good improvements. Wolborough Court is a well-presented care home. Well done everyone.
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Review from George M (Brother of Resident) published on 3 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is our first visit to Wolborough Court and our immediate impression was what a wonderful home for my sister. It's very clean, the staff are wonderful, the food excellent and my sister feels very safe, which was our first priority. I cannot thank the staff enough for their commitment to all the
residents and how they've made my sister very happy.
Reply from Martine Williams, Area Manager at Wolborough CourtThank you for your lovely review, I am so pleased that your sister has settled in well at Wolborough Court and that she is very happy.
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Review from Tony T (Son of Resident) published on 22 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Wolborough Court Care for the past six months and has settled well, mainly due to the care and attention she has received from the staff. The staff treat her like they would their own family and we are always welcomed when we visit, made to feel at home and encouraged to be part of her
care.
The building is purpose built, it is well kept and is generally clean and tidy. Mum has a large room with amazing views across the countryside which she loves. She was able to bring her own bits and pieces which has helped to make it feel like home.
The food is generally good and the lunches are varied, the roast on Sunday is always talked about.
The staff is really what makes this place, nothing is too much trouble, they are friendly and approachable and the care she receives is great.
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Review from L T (Daughter-in-law of Resident) published on 21 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Really caring environment and staff will do anything to help. Mum initially moved in on a temporary basis and this is now permanent. The staff treat Mum like family and will help her in any way she needs. The new manager seems to want to make more positive changes for the future that I believe this
will only improve the home's environment and care further.
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Review from D M (Son of Resident) published on 6 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad came to Wolborough Court on an NHS placement for rehabilitation for four weeks. However, after initial reluctance, he soon came to the decision that he would like to stay permanently. He and I found the home to be kept in a very clean and welcoming state. The staff are always friendly, cheerful
and helpful. With only 20 or so residents, there is a feeling of being part of a family and friends were soon made.
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Review from James W (Son of Resident) published on 8 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum had a sharp decline with her Alzheimer's and I had to quickly find a care home in the local area. After visiting several, Wolborough Court was clearly the one best suited - the only one of those I visited that was purpose-built to be a care-home, rather than simply converted from an existing
structure. The staff are very welcoming, friendly and accommodating and are a nice mix of ages. They quickly made Mum feel welcome as well as myself and other family members whenever we came to visit. The house itself is lovely with good amenities and a gem of a courtyard (fully secure) with wonderful views across the rolling fields, which is a great place to sit with relatives on sunny days.
Reply from Paul Nery, Owner at Wolborough CourtThank you, James. We are so glad you are happy. I will let the the whole team know.
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Review from Estelle C (Daughter of Resident) published on 28 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Given the challenging personality that our mother has developed due to Alzheimer's, we feel that they provide a good safe haven for her.
Reply from Paul Nery, Owner at Wolborough CourtDear Estelle, Thank you for your response. I am glad to hear you feel so happy with the care we've given to Mum.
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Review from Doris H (Resident) published on 12 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Marvellous home! I would recommend to my friends. The staff are lovely and very kind; they help me with my Wordsearch when I can't find the words. The food is gorgeous and looks lovely. I would not change anything about this home.
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Review from Tina Y (Friend of Resident) published on 28 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend has been a resident here for a while now and I enjoy hearing from her when I phone each week.
She is well looked after and I used to enjoy my visits before COVID, I can’t wait to go back soon and see everyone.
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Review from Jan K (Granddaughter of Resident) published on 27 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
It’s been tough not being able to see and take nan out these past months but now we can visit in the garden it’s so much better. A big thank you Wolborough Court for looking after her so well. You are amazing people and dedicated.
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Review from Jane L (Great-Niece of Resident) published on 27 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt is new to needing living support after being at home for so long but Wolborough Court is doing a great job settling her into communal life. I have only seen the inside of the home via a video tour but it looks very spacious and aunty says the staff are very caring to everyone.
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Review from John H (Son of Resident) published on 20 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is well looked after and seems to want for nothing since joining the home. It’s clean and she tells me the chef does wonders with the meals. Has a good space outside to now visit. As a family, we can’t thank the home enough for keeping Mum safe.
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Review from Jean H (Friend of Resident) published on 19 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dear friend of many years is a resident at Wolborough Court and I have finally been to see her from a safe distance after many months apart. It was lovely to see her looking well and being looked after by the hard-working staff who will always have time to update me on our weekly telephone call to
the home. Carry on doing a marvelous job.
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Review from Gary H (Son of Resident) published on 19 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident here for over a year. She’s very well looked after and very happy, gets on with all the residents, it’s like a real family. Can’t fault the home or the team. Very clean, and the food always smells wonderful. Although I can’t visit right now, I know she’s in good hands.
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Review from James K (Grandson of Resident) published on 13 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Starting to see my gran again at a safe distance. She and her friends seem fine after the long lockdown and our family is hoping we can all be together for her birthday later on this year to celebrate her 90th. Thanking the team for all you're doing.
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Review from Kim H (Granddaughter of Resident) published on 12 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Skype has become our family’s lifeline so gran can see her great-grandchildren. We will visit as soon as we can but know she is in good hands with the manager and the Wolborough staff. Thank you all.
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Current Review Score: 9.9 (9.882)

Overview of Review Score

The Review Score of 9.9 (9.882) out of 10 for Wolborough Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.882 for Wolborough Court is calculated as follows: ( (217 Excellents x 5) + (29 Goods x 4) ) ÷ 246 Ratings = 4.882
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Wolborough Court is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Feb 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

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Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Wolborough Court to verify any information. View our terms and conditions. Wolborough Court has an Enhanced Service - more info.