35 Consort Close, Torr Lane, Plymouth PL3 5TX
Group: Xcel Care Homes Ltd
Person in charge: Elizabeth Daniels (Manager)
Local Authority / Social Services: Plymouth City Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 58 Service Users
Registered Care Categories*: Old Age • Physical Disability
Specialist Care Categories: Alzheimer's • Cerebral Palsy • Colitis & Crohn's Disease • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Speech Impairment • Spina Bifida & Hydrocephalus • Stroke • Visual Impairment
Single Rooms: 58
Rooms with ensuite WC: 58
Weekly Charges Guide: Nursing Care Single £650 – £1000 (These prices are only a guideline, please contact Consort House Nursing Home to find out the exact price for your requirements.)
Facilities & Services: Day Care • Respite Care • Physiotherapy • Sheltered Housing • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Consort House Nursing Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Consort House Nursing Home has a Review Score of 7.5 (7.450)
The Review Score of 7.5 (maximum of 10) for Consort House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Consort House Nursing Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.364 for Consort House Nursing Home is calculated as follows: ( (4 Excellents x 5) + (7 Goods x 4) ) ÷ 11 Ratings = 4.364
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.086 Points relating to the number of positive Reviews for Consort House Nursing Home is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 11.6 positive Reviews (58 registered maximum number of service users ÷ 5). 1 Reviews ÷ 11.6 Target = 0.086
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Anne H (Daughter of Resident) on Wednesday 22 March 2017. Relates to February 2017.
My mother was admitted for end of life care on 2nd December 2016. She eventually died on 26th February after receiving excellent care. We are a big family and mum had a constant stream of visitors but we were never made to feel in the way. In fact, quite the opposite as they could not do enough for us. I was so upset mum had to go in a home but she was too ill to be at home and no more could be done for her. My views have now changed as she was looked after so well. The night she died we were able to stay with her until she passed away and the staff were so comforting. We cannot thank them all enough for how they looked after mum and enabling her to retain her dignity to the end. I would highly recommend Consort House Nursing Home to anyone seeking a home where Care is of the utmost importance. Mum also had a lovely large bright room which was cleaned daily. I cannot comment on the activities as mum was too ill to take part but I know there was a lot going on.
Thank you all.
How likely would you be to recommend Consort House Nursing Home? Extremely Likely
Overall Standard: Good
Care / Support: Good
Treated with Dignity: Excellent
Food & Drink: Good
Safety / Security: Good
Value for Money: Don't Know
There are currently no awards/recognitions posted yet for Consort House Nursing Home
There are currently no Care Home Idol entrants who have performed at Consort House Nursing Home