Belle Vue Care Home

8 Belle Vue Road, Paignton TQ4 6ER

Belle Vue Care Home is found in the coastal town of Paignton in Devon.

The home provides residential and nursing care for those living with dementia 24 hours a day in a safe and homely environment.

Belle Vue has spacious communal areas for residents to sit and relax in, which are a perfect place for people to socialise and take part in activities.

The home also offers quiet spaces for those who would like some peace and quiet.

Group: Harbour Healthcare Ltd

Person in charge: Claire Gee (Home Manager)

Local Authority / Social Services: Torbay Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 52 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 44

Shared Rooms: 4

Rooms with ensuite WC: 25

Facilities & Services: Respite Care • Physiotherapy • Independent Living Training • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Belle Vue Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.4 (maximum of 10) for Belle Vue Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Belle Vue Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.654 for Belle Vue Care Home is calculated as follows: ( (75 Excellents x 5) + (27 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 107 Ratings = 4.654

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.769 Points relating to the number of positive Reviews for Belle Vue Care Home is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10.4 positive Reviews (52 registered maximum number of service users ÷ 5). 8 Reviews ÷ 10.4 Target = 0.769

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.4 Belle Vue Care Home has a Review Score of 9.4 (9.423) from 9 Reviews


Average Ratings

  • Excellent
    6
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Belle Vue Care Home?

  • Extremely LIKELY
    7
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Belle Vue Care Home

  • Daughter of Resident/Service User
    3
  • Husband of Resident/Service User
    3
  • Resident / Service User
    1
  • Son-in-law of Resident/Service User
    1
  • Widow / Widower
    1
  • more

We were invited to a Valentine's lunch with our relative who is a resident. It was first class. The food lamb and potatoes and very plus chocolate and cream were lovely. The staff were super.

How likely would you be to recommend Belle Vue Care Home? Extremely Likely

Overall Standard

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Average Rating:   5 out of 5

Alison Foreman, Commercial Director at Belle Vue Care Home responded to this review on 04 Apr 2018:

How great it is to have feedback from a family member about their experience of our menu and dining service. There is always a generally held presumption that food in care homes is not of a standard it should be, but your review proves otherwise. We very much appreciate the time and trouble you took to review the Valentines Day lunch you attended and we are all so pleased that you enjoyed your meal. Come again for dinner! Kind regards

I always enjoyed coming in to see my husband on a daily basis. I was always made welcome by the staff and nurses always updated on any events within the home. My husband remained safe and comfortable to the end of his life.

How likely would you be to recommend Belle Vue Care Home? Extremely Likely

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Average Rating:   4.1 out of 5

Alison Foreman, Commercial Director at Belle Vue Care Home responded to this review on 04 Apr 2018:

Thank you very much for your review of Belle Vue Care Homes care and services. Your experience will do much to give reassurance to those families searching for care for their loved one. Kind regards

My Mum came to Belle Vue after discharge from hospital. When she arrived she was frail and exhausted. One month on Mum is more independent, back to good health and happy and comfortable. The staff are so kind, friendly and caring - cannot fault them. The home has an open, homely and welcome atmosphere. I feel part of the home as a relative.

How likely would you be to recommend Belle Vue Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Alison Foreman, Commercial Director at Belle Vue Care Home responded to this review on 22 Mar 2018:

Thank you very much for your comments, they are much appreciated. The picture you give of your Mother's experience will do much to reassure those who are searching for care for a loved one. We'll be sure to share your comments with our team at the home. Kind Regards.

Gives me peace of mind to know my wife is being very well looked after.

How likely would you be to recommend Belle Vue Care Home? Extremely Likely

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Average Rating:   5 out of 5

Alison Foreman, Commercial Director at Belle Vue Care Home responded to this review on 21 Mar 2018:

Thank you very much for taking the time and trouble to review Belle Vue. We are very pleased that you have 'peace of mind', that is very important to us. Kind regards.

We are always impressed with the standard of care/facilities/food in this home. Recently we have seen numerous very favourable improvements to the latter, however, this month our visit was enhanced by the invitation to share in a special Valentine's roast lamb lunch, cooked to absolute perfection by the exceptional chef. The food was superbly created and wonderfully delicious! Thank you!

How likely would you be to recommend Belle Vue Care Home? Extremely Likely

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Average Rating:   5 out of 5

Alison Foreman, Commercial Director at Belle Vue Care Home responded to this review on 21 Mar 2018:

Thanks so much for your very positive review, it will certainly help to reassure those families who are searching for a 'forever home' for a loved one. I'm just sorry I missed the roast lamb! Kind regards.

This nursing home has improved enormously since the recent change of ownership. The atmosphere is lighter, staff are happier and this makes the residents happier too. The staff seem to be encouraged to come up with ideas and the freedom to put them into practice. A welcome change.

How likely would you be to recommend Belle Vue Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Honor Keatley, Managing Director at Belle Vue Care Home responded to this review on 07 Mar 2018:

Many thanks for taking the time to give your feedback, we will be sure to share this with our team. It is always a pleasure for us to visit Belle Vue because it is such a happy home.

Very good except from 5:45 to 9:30 the next morning except for a hot drink.
Food not very hot.
The nurses and staff are excellent no complaints. Thanks for all the help and consideration.
Laundry service poor.

How likely would you be to recommend Belle Vue Care Home? Likely

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Average Rating:   4.4 out of 5

Honor Keatley, Managing Director at Belle Vue Care Home responded to this review on 07 Mar 2018:

Many thanks for your feedback particularly your comments regarding the nurses and staff. We will look into the points you raised regarding evening/night times, meal temperatures and the laundry service. We are always grateful for feedback and will take action as appropriate.

This care home changed hands about three months ago following a very poor CQC report. Since then considerable improvements have taken place, the rooms are being redecorated and refloored giving a more homely appearance.
Some staff have left but the better ones retained. The gardens have been improved beyond recognition and will be much more accessible when the weather improves.
The management is really "hands-on" and approachable and the general atmosphere much improved. I feel that my wife is well cared for.

How likely would you be to recommend Belle Vue Care Home? Likely

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Average Rating:   4.5 out of 5

Honor Keatley, Managing Director at Belle Vue Care Home responded to this review on 07 Mar 2018:

Many thanks for your comments. Your kind words will be shared with the team who I know work extremely hard to create a happy place for our residents to be.

We find the staff very caring and helpful. They all have lots of patience with the residents. The home is always very peaceful and all the residents seem relaxed. The residents always appear clean and well dressed. The home is always warm.

How likely would you be to recommend Belle Vue Care Home? Extremely Likely

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Average Rating:   5 out of 5

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