Belle Vue Care Home

Our mum suffers from dementia and has settled in extremely well over the past year. Seems happy and settled.

I cannot speak highly enough of this home and staff. All the staff are passionate about their job and residents. So thankful to have my husband being cared for at Belle View.

I made visits on three successive days having come far, I was met and treated in a very friendly, efficient way by all the staff I met each day. I sensed a true caring attitude by the staff to the residents and to visitors and I feel relieved to know that my partner is in the best possible place for the care she needs and deserves. Thank you.

I felt at peace and relaxed the first time I entered the reception area and it's not changed since visiting more. Thank you. I myself would certainly book myself in.

My wife went into Belle Vue in June 2020. I had been caring for her for many months but by June, she needed professional care that alas, I could not provide. The staff are excellent, very caring and kind and they have now become her second family. She now seems settled and happy at Belle Vue and the only problem I have is visiting, as the care home must be careful. I hope vaccinations will soon be done so that contact visiting can take place again.

All the staff have been kind and helpful through the pandemic keeping the residents happy. I can't wait to see my husband in the usual way I've not seen him inside since March and missed our Golden Wedding Anniversary. I know we had to do it but it was hard. It was so hard for all the staff they were so tired, they all have been brilliant.

My sister had a neurological disorder that affected her ability to walk and which became progressively worse. She was also diagnosed with Leukemia and Lymphoma and spent several weeks in hospital. After leaving hospital, she spent a short period in a care home before going to Belle Vue Care Home in Sept 2019. The nursing staff at Belle Vue were excellent. I was informed immediately if there was any change in my sister's condition and what action was being taken. The care staff were sympathetic to my sister's condition and made time to chat and respond to her needs. An activities coordinator helped her maintain her interest in crafts. Unfortunately, her health deteriorated. She also caught COVID 19 and went into hospital. She survived and returned to Belle Vue but died some weeks later.

Belle Vue is a lot better now than in previous years. Would be nice for residents on the dementia floor to be taken outside more. Personal care is good - baths could be more frequent. Food good.

Beautiful care home with caring and compassionate carers. It's a home from home for mum and all the staff treat her with love and care even in difficult times. Food, activities and cleanliness are a very high standard and the bedrooms and ensuites like a hotel. Fantastic.

With Covid diagnosed for my mum, the care and support was outstanding (as always) not only for her but for me too. She has been there for almost 13 years and would not hesitate to recommend Belle Vue to anyone. I hope when my time comes to be looked after, I have a team like them.

I can not thank Belle Vue staff enough for the last few months during this pandemic, as not being able to visit, they have put in place video messaging enabling our family to keep in touch. I would definitely recommend Belle Vue for a relative with dementia, they are caring for mum superbly as I know she is not always easy.

I feel completely confident that my dad receives the best care here at Belle Vue. The staff treat him like their own family, while I am not able to visit, and he can't use modern tech, Belle Vue are entirely reachable by phone, email and facebook. I can see how he is, as can relatives internationally. Any concerns I have are answered promptly. I know the staff go above and beyond their duty of care. I am very happy that I have done the best I can for dad and I know he is happy, safe, well fed and cared for.

My mother was here for only two and a half week s during the outbreak of COVID-19, so we only saw her once in that time. The staff was exceptional, kind, and caring and very helpful in letting me know how Mum was. In her end of life and the last few days they kept us fully up to date with her care and treatment and when we visited, treated her with dignity and kindness. I couldn't have wanted any better treatment than she got here. The staff is wonderful and complete gems!

My mum uses this service which I found to be very good, the staff seem to be very person-centred and friendly, the activities they offer are fun and engaging while the care they receive is of top quality. The food on offer always looked appetising and I always feel welcome when I visit. During lockdown the staff worked with me to arrange a video call on mums birthday where I enjoyed watching her open her presents, the organised a cake which is a nice touch. Overall the home seems well led with a friendly team of managers and I'm happy that my mum is there.

Mum has been at Belle Vue since November 2018, she loves it. The staff are great. Mum takes part in activities, the food is wonderful and the decor of the home is lovely. It is way better than the home Mum was in before. I would recommend Belle Vue, I am very happy Mum is cared for very well. There is a very good atmosphere. All the best.

Staff have taken time to arrange a video call during what must be a very difficult and stressful time for them. For my mother to be able to see me even in the virtual world was fantastic, and to be able to see the reaction on her face when she saw me is priceless to me. Thank you to all the nursing team and helpers who continue to provide support to all the residents whose needs must vary immensely.

The care given by everyone in my experience has been excellent, staff are patient, loving and extremely supportive of my family, as well as mum, who has been a resident there for several years now. During this time, especially it is a huge comfort to know she’s in the best hands. Thank you, everyone, from the bottom of our hearts.

My sisters and I cannot thank you all enough for keeping our mum safe and well.

My Mum has been living at Belle Vue for 2 years. I can honestly say that each member of staff, past and present have been caring and kind to mum and myself. During this time there have been some difficult times but I have always felt supported. I am always made to feel welcome and feel I am greeted as a friend when I visit Mum (but not at the moment!) The home is always clean, with good food. They work hard to create a home from home atmosphere with plenty of interesting activities they also have one to one sessions which Mum does enjoy. And at the moment it is nice to be able to video call Mum. The management team past and present are very open, supportive and kind. Thank you all so much for all you do especially in these really difficult times.

Very clean areas, proficient, competent and when challenged due to resources, extremely professional staff. Actions not only given to the patient but family too. Never-ending maintenance to all areas maintained every day for a safe environment, enabling my confidence with this home. Out of work hours staff have made an effort and time to ask about the family, in my personal enhances the standards.