Belle Vue Care Home

8 Belle Vue Road, Paignton TQ4 6ER
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9.8 80 Reviews
  • Belle Vue Care Home, Paignton
Belle Vue Care Home is found in the coastal town of Paignton, a seaside town on the coast of Tor Bay in Devon. The Torbay area is a holiday destination known as the English Riviera.

Belle Vue Care Home is crafted to offer the finest in every aspect, from exceptional care and lovely accommodations to enchanting gardens, premium, tasty food, and engaging lifestyle activities. The home offers round-the-clock residential and nursing care for individuals with dementia in a secure and home-like setting.

The committed team, both skilled and empathetic, views each resident as an individual, which is evident in their personalised care approach. Equipped with the most recent care planning technology, the care team dedicates time to understand you, your family, and everything you hold dear.

Belle Vue has spacious communal areas for residents to sit and relax in, which are a perfect place for people to socialise and take part in activities but also offers quiet spaces for those who would like some peace and quiet.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1550 – £1600
  • Self-Funded Residential Dementia Care: £1500 – £1600
  • Self-Funded Nursing Care: £1550 – £1600
  • Self-Funded Nursing Dementia Care: £1550 – £1600
  • RESPITE Self-Funded Residential Care: £1500 – £1600
  • RESPITE Self-Funded Residential Dementia Care: £1500 – £1600
  • RESPITE Self-Funded Nursing Care: £1550 – £1600
  • RESPITE Self-Funded Nursing Dementia Care: £1550 – £1600

Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.


Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.

These prices are only a guideline, please contact Belle Vue Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Paula Melut (Registered Home Manager)

Local Authority / Social Services

Admission Criteria

  • All admissions will have a pre-admission assessment.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (46)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (3)
  • Couples/Companion Rooms with Ensuite Wet Room (3)

Visiting

  • Contact with relatives and friends is fundamental to their resident’s health and well-being and visits are encouraged; therefore, there are no restrictions or booking requirements to visit Belle Vue Care Home.

Parking

  • Belle Vue Care Home has a private car park with disabled parking bays, for people visiting the Home. There is no charge to use the cark park.


    Street parking adjacent to the Home but please ensure you follow any restrictions in place.

Belle Vue Care Home Reviews (80)

9.8

Belle Vue Care Home has a Review Score of 9.8 (9.795) out of 10, based on 24 reviews in the last 2 years.
Over all time Belle Vue Care Home has 80 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Belle Vue Care Home
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Total of 80, showing 61-80
Review from M W (Sister of Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My brother moved into Belle Vue nursing home early in February and although he only spent a short while there, I felt he was very well cared for. All the staff were kind and caring and tried to make his final days as comfortable and pain-free as possible. I would highly recommend this nursing home.
Reply from Honor Keatley, Managing Director at Belle Vue Care Home

Many thanks for making time to write a review at what must be a very difficult time for you. It's lovely for the team to know that they had such an important impact at a time when it was needed most.

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Review from Pauline C (Sister of Resident) published on 25 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our brother/uncle stayed at Belle Vue Care Home for his last days. The care the staff showed for him and us was kind and understanding. We really appreciated all that they did for him and made his last days comfortable, and for that we thank them.
Reply from Honor Keatley, Managing Director at Belle Vue Care Home

Many thanks for taking the time to write to us. It's great for the team to know that they impact not only the residents they care for but also the wider family and friends.

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Review from Joyce M (Friend of Resident) published on 18 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I first started visiting my friend, I was not very impressed with the care in the home at all. But things have improved so much and I think she is very happy and well cared for now. Everyone is so friendly and the home is so much better for everyone.
Reply from Honor Keatley, Managing Director at Belle Vue Care Home

Many thanks for your review. It's great to know things have improved under Harbour Healthcare. I'm glad your friend is happy.

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Review from Michael K (Husband of Resident) published on 17 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife has been a resident at Belle Vue Care Home for six years now and I have been very pleased with the improvements since the home was taken over by Harbour Healthcare. The atmosphere has proved to be very helpful and caring. The staff are, in general, cheerful and helpful and requests for assistance
are dealt with promptly.
Reply from Honor Keatley, Managing Director at Belle Vue Care Home

Many thanks for taking the time to write this review. It's great to read how Belle Vue has moved forward since Harbour took over and that the atmosphere is helpful and caring.

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Review from John P (Brother of Resident) published on 17 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having had doubts about Belle Vue after it's recent history with CQC, I can now say 12 months after my brother took up residence that I am absolutely convinced he is in the right place. The quality of the care - infinitely more important than decorations etc, it's superb. What Harbour Healthcare have
done to this place is a great credit to them.
Reply from Honor Keatley, Managing Director at Belle Vue Care Home

Thank you very much for this lovely review. Belle Vue has needed a lot of work since we took over and it is due to our incredible team that it's now a home we're really proud of.

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Review from Rosemary B (Wife of Resident) published on 12 February 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My husband moved into Belle Vue in October 2019 and we were immediately welcomed and made to feel at home. Due to his dementia, he now has trouble expressing himself and making decisions so it has been a challenge for the staff to get to know his ways. However they have all been wonderful, so patient,
understanding and caring, so he is quite well settled now. Whenever I visit I am asked after my own welfare. If I have any concerns they are dealt with promptly. I am a little disappointed that there doesn’t seem to be more activities organised but as my husband cannot remember what he has been doing each day there may be more going on than I hear about.
I definitely know that I have made the right decision in entrusting my dear husband into Belle Vue’s care and would recommend them to anyone.
Reply from Honor Keatley, Managing Director at Belle Vue Care Home

Many thanks for your wonderful review. It's great for the team to see what an impact they have, not only on the resident's wellbeing but also their family and friends. You will be pleased to know that a new activities lead was appointed this week.

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Review from Chris B (Stepson of Resident) published on 3 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My stepmother was moved to Belle Vue after her previous care establishment had to close. Her dementia had gotten worse and it was recommended that she should have nursing care. Belle Vue was suggested as a possibility. After I visited Belle Vue, met the management and had the grand tour, I was in no
doubt that this was the right place for my stepmother to be cared for. It's normally so hard when trying to make decisions for someone that is unable to make decisions for themselves, but this was easy. The care she received was outstanding. The staff and management always behaved in a caring professional and happy manner. Belle Vue was always kept so clean and tidy with no nasty odours. Sadly she passed away on November 5th, but I am happy that she spent her final days in such a loving, caring environment. Thank you for caring for my stepmother.
Reply from Honor Keatley, Managing Director at Belle Vue Care Home

Thank you so much for taking the time to write a review at what must be such a sad time for you. It was lovely to hear the things you said about Belle Vue. It will mean a lot to the team to know what a difference they made, not only to your step-mother's life but also to you and her wider family.

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Review from Simon C (Son of Resident) published on 18 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Where to start? Having suffered a devastating stroke that left my mum fully mobile but cognitively severely impaired, she needed care similar to that required by someone with dementia and came to the Belle Vue Dementia Unit for end-of-life support. As an only child and with no other relatives, having
experienced sub-par care elsewhere and with time of the essence, I was acutely aware that Belle Vue had to work. I cannot overstate how well the home looked after both of us during this time. The setup of the home is excellent, lending itself to openness and inclusion of all residents. Everything is spotless and any spillages etc. taken care of immediately. There is not enough space to express how grateful I am to the staff for their care and dignity for all the residents. I spent the last 4 days of my mum’s life practically living at Belle Vue and saw first hand how much care everyone has for residents and families alike. I wouldn’t hesitate to bring a loved one here.
Reply from Honor Keatley, Managing Director at Belle Vue Care Home

Thank you so much for taking the time to write such a lovely review. The team at Belle Vue do work extremely hard to ensure everyone, including resident's wider family and friends are included and made to feel part of the 'family'. It is lovely for the team members to see what an important impact they had on both you and your mother.

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Review from David L (Son of Resident) published on 22 May 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Mother spent the last 6 months of her life in Belle Vue, and as a family, we could not have wished for a better establishment for her, the way she was cared for and treated was first class. The staff were so committed and caring and we were comforted that Mum was treated with dignity, respect and
with a great deal of understanding. We as the family were always kept well informed and our concerns dealt with promptly. The home is making improvements to facilities which are further enhancing the environment. In short, we would highly recommend Belle Vue to anyone considering it.
Reply from Honor Keatley, Managing Director at Belle Vue Care Home

Many thanks for your lovely review. The team at Belle Vue will value your feedback in knowing that they did all they could to ensure your mother's life at Belle Vue was a good one.

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Review from Tracey (Daughter of Resident) published on 14 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
All colleagues who work here are amazing. The passion they all have for the work they carry out, shines through. My Dad, due to his illness, was rather "challenging" at times. However, this didn't affect the way he was treated. They continued with the incredible care that they had always given him.
Not only do they care for the residents but also for the family and friends that visit. It felt like one big happy family. I personally can't recommend this home highly enough.
Reply from Alison Foreman, Commercial Director at Belle Vue Care Home

Thank you for taking the trouble to review Belle Vue and for your recommendation of the home to others. The team work so hard to ensure that every resident receives the very best of care, no matter what their circumstances, it is so good to know that their efforts do not go un-noticed. Kind regards

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Review from Andy (Son of Resident) published on 5 December 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Mum moved here when she needed Nursing care for the last few weeks of her life. The new Manager and her staff were very professional and caring in looking after Mum in the last couple of weeks of her life. The standard of cleanliness generally and in her room was very good and the bedding was changed
regularly. Belle Vue is a very pleasant Nursing Home where the residents are comfortable, at ease, well-looked after, well-fed and above all, feel safe and respected. More could be done to provide Coffee/Tea making facilities for friends and family, maybe a machine rather than the kettle in the dining room when there are rarely any clean cups or spoons. The Home and floors are controlled by keypad access. My only issue was trying to remember all the numbers so maybe they could be rationalised - suggest one number for all inner doors and one for lift plus one for the outer door. That way only 3 codes to remember!
Would recommend this home to others.
Reply from Alison Foreman, Commercial Director at Belle Vue Care Home

Many thanks for taking the time to review Belle Vue Care Home. I take on board all of your comments and I will be certain to convey your suggestions to the team so that they can further improve the quality of service to family members. With regard to door codes, they are in place for resident safety and security, so different areas of the home have to have their own keypad numbers. The staff are always on hand to help with door access and they know all of the numbers, which helps! I was so pleased to read your feedback regarding the professional care delivered to your Mum, the fact you report that residents are 'comfortable, at ease, well-looked after, well fed and above all feel safe and respected' shows that the most important considerations are being addressed. Thank you for your recommendation to others, it is much appreciated. Kind regards.

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Review from B D (Daughter of Resident) published on 2 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The last few weeks of my mum's life she was cared for with dignity. The family had plenty of support and the standard and cleanliness were second to none.
Reply from Alison Foreman, Commercial Director at Belle Vue Care Home

Thank you very much for your review and for reporting on the care your mother received and the support your family experienced at Belle Vue. I am sure that your experience will do much to reassure others. Kind regards.

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Review from Krystyna P (Friend of Resident) published on 30 May 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
Light and airy. Patio garden. reception area for socialising.
Good cooking and choice. Maybe need more staff and time for feeding. The staff are very careful of respect and dignity. Great that many more activities are planned.
Concerning safety. This has improved tremendously. Obviously, it is not
possible to prevent residents from wandering about if they are unstable on their feet but staff often rush up with walking frames or to escort them. The outside doors and lifts have security code systems. Certain rooms are fitted with motion sensors. On the whole Belle Vue is a very pleasant place which the residents do regard as "home" after a period of adjustment where they are comfortable, at ease, well-looked after, well-fed and, above all, feel safe and respected. Much progress has been achieved towards making Belle Vue one of the better nursing homes in Torbay, largely thanks to the policies implemented by the new owners, Harbour Healthcare, and, especially, its new manager.
Reply from Alison Foreman, Commercial Director at Belle Vue Care Home

Thank you very much for your review. I am so glad that all of the hard work by the team is being noticed and 'felt' by residents and visitors alike. Our new manager brings so much experience to the role and the team are appreciative of her leadership and approach. Well done, we very much appreciate your hard work and thanks for the efforts of the whole team who are working so hard to continuously lift standards! Kind regards

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Review from Stephen R (Son-in-law of Resident) published on 4 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were invited to a Valentine's lunch with our relative who is a resident. It was first class. The food lamb and potatoes and very plus chocolate and cream were lovely. The staff were super.
Reply from Alison Foreman, Commercial Director at Belle Vue Care Home

How great it is to have feedback from a family member about their experience of our menu and dining service. There is always a generally held presumption that food in care homes is not of a standard it should be, but your review proves otherwise. We very much appreciate the time and trouble you took to review the Valentines Day lunch you attended and we are all so pleased that you enjoyed your meal. Come again for dinner! Kind regards

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Review from Francis D (Widow Widower) published on 4 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I always enjoyed coming in to see my husband on a daily basis. I was always made welcome by the staff and nurses always updated on any events within the home. My husband remained safe and comfortable to the end of his life.
Reply from Alison Foreman, Commercial Director at Belle Vue Care Home

Thank you very much for your review of Belle Vue Care Homes care and services. Your experience will do much to give reassurance to those families searching for care for their loved one. Kind regards

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Review from Lisa R (Daughter of Resident) published on 22 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Mum came to Belle Vue after discharge from hospital. When she arrived she was frail and exhausted. One month on Mum is more independent, back to good health and happy and comfortable. The staff are so kind, friendly and caring - cannot fault them. The home has an open, homely and welcome atmosphere.
I feel part of the home as a relative.
Reply from Alison Foreman, Commercial Director at Belle Vue Care Home

Thank you very much for your comments, they are much appreciated. The picture you give of your Mother's experience will do much to reassure those who are searching for care for a loved one. We'll be sure to share your comments with our team at the home. Kind Regards.

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Review from Jan R (Daughter of Resident) published on 21 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are always impressed with the standard of care/facilities/food in this home. Recently we have seen numerous very favourable improvements to the latter, however, this month our visit was enhanced by the invitation to share in a special Valentine's roast lamb lunch, cooked to absolute perfection by
the exceptional chef. The food was superbly created and wonderfully delicious! Thank you!
Reply from Alison Foreman, Commercial Director at Belle Vue Care Home

Thanks so much for your very positive review, it will certainly help to reassure those families who are searching for a 'forever home' for a loved one. I'm just sorry I missed the roast lamb! Kind regards.

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Review from Charlie J (Husband of Resident) published on 21 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Gives me peace of mind to know my wife is being very well looked after.
Reply from Alison Foreman, Commercial Director at Belle Vue Care Home

Thank you very much for taking the time and trouble to review Belle Vue. We are very pleased that you have 'peace of mind', that is very important to us. Kind regards.

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Review from Sybil R (Resident) published on 8 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good except from 5:45 to 9:30 the next morning except for a hot drink.
Food not very hot.
The nurses and staff are excellent no complaints. Thanks for all the help and consideration.
Laundry service poor.
Reply from Honor Keatley, Managing Director at Belle Vue Care Home

Many thanks for your feedback particularly your comments regarding the nurses and staff. We will look into the points you raised regarding evening/night times, meal temperatures and the laundry service. We are always grateful for feedback and will take action as appropriate.

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Review from Debra N (Daughter of Resident) published on 23 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We find the staff very caring and helpful. They all have lots of patience with the residents. The home is always very peaceful and all the residents seem relaxed. The residents always appear clean and well dressed. The home is always warm.
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Current Review Score: 9.8 (9.795)

Overview of Review Score

The Review Score of 9.8 (9.795) out of 10 for Belle Vue Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.795 for Belle Vue Care Home is calculated as follows: ( (250 Excellents x 5) + (20 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) + (5 Very Poors x 1) ) ÷ 283 Ratings = 4.795
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Belle Vue Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Aug 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (6)

Paula

Paula Melut

Job Title: Registered Home Manager Joined: 2018

Welcome to Belle Vue Care Home’s profile, have a look around, and meet the team if you have any questions about our services, please do not hesitate to get in touch.


A little about me; I’m Paula, a Registered Nurse, and Home Manager of Belle Vue Care Home. I was born in Romania and moved to the Southwest Coast of the UK in 2014. I began working for Harbour Healthcare in 2018 and can honestly say, I have never looked back. I work alongside a great team handpicked for their kind and caring natures. Each team member shows dedication, skill, and knowledge to care for our residents. We all receive thorough and ongoing training to provide an excellent standard of care, which makes me proud to be part of the Belle Vue Care Home Team.


I bring my ‘teacup chihuahua’ to work each day, she’s the best companion. She loves snuggles and cuddles and will happily spend all day curled up on an inviting lap! Her name is Ruby.


You will often see me with my sleeves rolled up attending to our residents. Caring and Nursing for people is my passion and spending time with the residents is something I take pride in every day.

Tina

Tina Bartin

Job Title: Deputy Home Manager

Hi, my name is Tina. I am the Deputy Home Manager at Belle Vue Care Home.

Sam

Sam Smith

Job Title: Unit Manager

Hi, my name is Sam. I am a Unit Manager at Belle Vue Care Home.

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Celia Barrett

Job Title: Administrator

Hi, my name is Celia. I am the Administrator at Belle Vue Care Home.

Babar

Babar Coughlin

Job Title: Receptionist

Hi, my name is Babar. I am one of the receptionists at Belle Vue Care Home.

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Andrew Forrow

Job Title: Receptionist Joined: 2023

Hi, my name is Andrew. I am one of the administrators at Belle Vue Care Home.

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