Belle Vue Care Home

Belle Vue is a welcoming care home when you arrive. Some staff, (carers), are more approachable than others on dementia care ward, which can make you feel uncomfortable when you need to ask for assistance for your loved one. The whole process of a close relative entering the care system is very distressing for the family, so when people are understanding it makes you feel better.

My brother moved into Belle Vue nursing home early in February and although he only spent a short while there, I felt he was very well cared for. All the staff were kind and caring and tried to make his final days as comfortable and pain-free as possible. I would highly recommend this nursing home.

Our brother/uncle stayed at Belle Vue Care Home for his last days. The care the staff showed for him and us was kind and understanding. We really appreciated all that they did for him and made his last days comfortable, and for that we thank them.

When I first started visiting my friend, I was not very impressed with the care in the home at all. But things have improved so much and I think she is very happy and well cared for now. Everyone is so friendly and the home is so much better for everyone.

My wife has been a resident at Belle Vue Care Home for six years now and I have been very pleased with the improvements since the home was taken over by Harbour Healthcare. The atmosphere has proved to be very helpful and caring. The staff are, in general, cheerful and helpful and requests for assistance are dealt with promptly.

Having had doubts about Belle Vue after it's recent history with CQC, I can now say 12 months after my brother took up residence that I am absolutely convinced he is in the right place. The quality of the care - infinitely more important than decorations etc, it's superb. What Harbour Healthcare have done to this place is a great credit to them.

I definitely know that I have made the right decision in entrusting my dear husband into Belle Vue’s care and would recommend them to anyone.

My stepmother was moved to Belle Vue after her previous care establishment had to close. Her dementia had gotten worse and it was recommended that she should have nursing care. Belle Vue was suggested as a possibility. After I visited Belle Vue, met the management and had the grand tour, I was in no doubt that this was the right place for my stepmother to be cared for. It's normally so hard when trying to make decisions for someone that is unable to make decisions for themselves, but this was easy. The care she received was outstanding. The staff and management always behaved in a caring professional and happy manner. Belle Vue was always kept so clean and tidy with no nasty odours. Sadly she passed away on November 5th, but I am happy that she spent her final days in such a loving, caring environment. Thank you for caring for my stepmother.

Where to start? Having suffered a devastating stroke that left my mum fully mobile but cognitively severely impaired, she needed care similar to that required by someone with dementia and came to the Belle Vue Dementia Unit for end-of-life support. As an only child and with no other relatives, having experienced sub-par care elsewhere and with time of the essence, I was acutely aware that Belle Vue had to work. I cannot overstate how well the home looked after both of us during this time. The setup of the home is excellent, lending itself to openness and inclusion of all residents. Everything is spotless and any spillages etc. taken care of immediately. There is not enough space to express how grateful I am to the staff for their care and dignity for all the residents. I spent the last 4 days of my mum’s life practically living at Belle Vue and saw first hand how much care everyone has for residents and families alike. I wouldn’t hesitate to bring a loved one here.

My Mother spent the last 6 months of her life in Belle Vue, and as a family, we could not have wished for a better establishment for her, the way she was cared for and treated was first class. The staff were so committed and caring and we were comforted that Mum was treated with dignity, respect and with a great deal of understanding. We as the family were always kept well informed and our concerns dealt with promptly. The home is making improvements to facilities which are further enhancing the environment. In short, we would highly recommend Belle Vue to anyone considering it.

All colleagues who work here are amazing. The passion they all have for the work they carry out, shines through. My Dad, due to his illness, was rather "challenging" at times. However, this didn't affect the way he was treated. They continued with the incredible care that they had always given him. Not only do they care for the residents but also for the family and friends that visit. It felt like one big happy family. I personally can't recommend this home highly enough.

Would recommend this home to others.

The last few weeks of my mum's life she was cared for with dignity. The family had plenty of support and the standard and cleanliness were second to none.

Concerning safety. This has improved tremendously. Obviously, it is not possible to prevent residents from wandering about if they are unstable on their feet but staff often rush up with walking frames or to escort them. The outside doors and lifts have security code systems. Certain rooms are fitted with motion sensors. On the whole Belle Vue is a very pleasant place which the residents do regard as "home" after a period of adjustment where they are comfortable, at ease, well-looked after, well-fed and, above all, feel safe and respected. Much progress has been achieved towards making Belle Vue one of the better nursing homes in Torbay, largely thanks to the policies implemented by the new owners, Harbour Healthcare, and, especially, its new manager.

We were invited to a Valentine's lunch with our relative who is a resident. It was first class. The food lamb and potatoes and very plus chocolate and cream were lovely. The staff were super.

I always enjoyed coming in to see my husband on a daily basis. I was always made welcome by the staff and nurses always updated on any events within the home. My husband remained safe and comfortable to the end of his life.

My Mum came to Belle Vue after discharge from hospital. When she arrived she was frail and exhausted. One month on Mum is more independent, back to good health and happy and comfortable. The staff are so kind, friendly and caring - cannot fault them. The home has an open, homely and welcome atmosphere. I feel part of the home as a relative.

We are always impressed with the standard of care/facilities/food in this home. Recently we have seen numerous very favourable improvements to the latter, however, this month our visit was enhanced by the invitation to share in a special Valentine's roast lamb lunch, cooked to absolute perfection by the exceptional chef. The food was superbly created and wonderfully delicious! Thank you!

Gives me peace of mind to know my wife is being very well looked after.

Laundry service poor.