Belle Vue Care Home

8 Belle Vue Road, Paignton TQ4 6ER
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9.8 80 Reviews
  • Belle Vue Care Home, Paignton
Belle Vue Care Home is found in the coastal town of Paignton, a seaside town on the coast of Tor Bay in Devon. The Torbay area is a holiday destination known as the English Riviera.

Belle Vue Care Home is crafted to offer the finest in every aspect, from exceptional care and lovely accommodations to enchanting gardens, premium, tasty food, and engaging lifestyle activities. The home offers round-the-clock residential and nursing care for individuals with dementia in a secure and home-like setting.

The committed team, both skilled and empathetic, views each resident as an individual, which is evident in their personalised care approach. Equipped with the most recent care planning technology, the care team dedicates time to understand you, your family, and everything you hold dear.

Belle Vue has spacious communal areas for residents to sit and relax in, which are a perfect place for people to socialise and take part in activities but also offers quiet spaces for those who would like some peace and quiet.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1550 – £1600
  • Self-Funded Residential Dementia Care: £1500 – £1600
  • Self-Funded Nursing Care: £1550 – £1600
  • Self-Funded Nursing Dementia Care: £1550 – £1600
  • RESPITE Self-Funded Residential Care: £1500 – £1600
  • RESPITE Self-Funded Residential Dementia Care: £1500 – £1600
  • RESPITE Self-Funded Nursing Care: £1550 – £1600
  • RESPITE Self-Funded Nursing Dementia Care: £1550 – £1600

Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.


Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.

These prices are only a guideline, please contact Belle Vue Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Paula Melut (Registered Home Manager)

Local Authority / Social Services

Admission Criteria

  • All admissions will have a pre-admission assessment.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (46)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (3)
  • Couples/Companion Rooms with Ensuite Wet Room (3)

Visiting

  • Contact with relatives and friends is fundamental to their resident’s health and well-being and visits are encouraged; therefore, there are no restrictions or booking requirements to visit Belle Vue Care Home.

Parking

  • Belle Vue Care Home has a private car park with disabled parking bays, for people visiting the Home. There is no charge to use the cark park.


    Street parking adjacent to the Home but please ensure you follow any restrictions in place.

Belle Vue Care Home Reviews (80)

9.8

Belle Vue Care Home has a Review Score of 9.8 (9.795) out of 10, based on 24 reviews in the last 2 years.
Over all time Belle Vue Care Home has 80 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Belle Vue Care Home
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Review from Sean H (Son of Resident) published on 29 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home provided outstanding care to my mother in the last few weeks of her life.
The staff treated her with nothing but kindness and dignity and are a credit to the organisation.
They were always pleasant and greeted me with a smile when I visited and I could see that they were often working under
difficult circumstances, but still nothing was too much trouble for them.
Any questions I had were always answered with a kindness that put me at ease and I knew that my mother was in the right place, receiving the care and attention that she deserved.
Once again, I cannot thank them enough.
Reply from Honor Keatley, Managing Director at Belle Vue Care Home

I am sorry to read that you have lost your mother. Thank you for taking the time to write a review at what must be a difficult time. It is good to read that your mother was clearly in the right place to be given the love, care and support she needed and that you too benefitted from that. With best wishes

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Review from J H (Next of Kin) published on 18 April 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
My concerns for the care of my loved one in Belle Vue care home escalated over the period of residency. Numerous concerns were related to management.
Thankfully my loved one is no longer a resident at Belle Vue and is now resident in a nursing home providing kindness, care, compassion and dignity to
all the residents.
Reply from Honor Keatley, Managing Director at Belle Vue Care Home

I'm very sorry to read that your experience of Belle Vue is not what should be expected. I will discuss this with the team and management. With best wishes, Honor Keatley, Managing Director.

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Review from Christopher C (Husband of Resident) published on 18 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Once again, the staff excelled themselves, excellent Christmas Dinner and entertainment. The staff decorated the dining room, putting all the residents and their families around a large number of tables. A selection of non-alcoholic drinks was on offer, Farther Christmas gave out presents along with
their family. The whole experience for the residents and their families was very festive.
Reply from Honor Keatley, Managing Director at Belle Vue Care Home

Sounds like great fun, I'm sad I missed it!
Thanks so much for sharing this and for your fantastic rating.
With best wishes.

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Review from R H (Granddaughter of Resident) published on 13 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our relative moved to Belle Vue Care Home earlier this year and at the time she was very distressed, having viewed the home we felt it looked like a happy caring place. Fast forward a few months and wow! She is bright and alert, during my visit she was acknowledged by every passing staff member and
she waved to them. She was very calm and visibly improved in her health and well being. It was so reassuring to see. Each staff member told me how well she was doing and you could hear the care and understanding in their voices. From the minute you enter the building it really is a home away from home but with all of the facilities required when 24 hour care is needed.
Reply from Honor Keatley, Managing Director at Belle Vue Care Home

What a truly lovely review, thank you.
This will be so helpful to others who are just starting to look at care homes for their loved one.


With best wishes,
Honor Keatley
Managing Director

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Review from Wendy K (Daughter of Resident) published on 20 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the onset, Mum received exemplary care in what proved to be her final days.
The staff were caring, compassionate, attentive, professional and kind. We were welcomed into a homely environment where we could visit as we wished. Thank you to the team.
Reply from Honor Keatley, Managing Director at Belle Vue Care Home

I am truly sorry to hear that you have lost your mum but am reassured to read what wonderful care she received.
Thank you for sharing your thoughts on what must be a difficult time.
With best wishes.

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Review from Ann C (Daughter-in-law of Resident) published on 15 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been in Belle Vue Care Home since October 2019, when her Alzheimer's made it hard to keep her at home, despite the fact that I'm a retired geriatric nurse. Mum's emotional and well-being needs are more than met.
The nursing staff and cleaners are brilliant with the residents. The atmosphere
is one of a big happy family. The meals are not only nutritional and filling they are plentiful. I have eaten with Mum myself and found them delicious.
Tea and coffee are readily available for residents and visitors alike.
The rooms are spacious, clean and well-furnished. Activities for the residents are varied and fun we get photos and updates on what activities they are doing. Our input of anything Mum might enjoy that she hasn't yet been offered is immediately rectified and Mum's needs are met.
I couldn't recommend Belle Vue highly enough. Mum's happy and extremely well cared for.
Reply from Honor Keatley, Managing Director at Belle Vue Care Home

What a fantastic 5-star review and comments.
It's wonderful to read about your experiences and those of your mum. It's great how you've included everyone in your review - the team love reading about what a difference they make.
With best wishes,
Managing Director.

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Review from M L (Daughter of Resident) published on 13 May 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Very happy to say Belle Vue Care Home is generally a very happy place for the residents and the staff are happy to help the service users and visitors. April seems to have been a time for smiles as mask wearing is no longer compulsory (with the reduction in Covid-19), subsequently communications by
expression are bringing emotional rewards for residents, visitors and staff.
Thank you all for helping my mum live her best life possible.
Reply from Honor Keatley, Managing Director at Belle Vue Care Home

What a wonderful review - thank you.
Being able to smile properly again is a real joy and one which will make a huge difference to our residents. I'm glad your mum is being enabled to live her best life - that's great!
With best wishes,
Managing Director.

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Review from Kate B (Granddaughter of Resident) published on 26 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Making the decision to place our gran in a home was the hardest one, especially during lockdown! However, it was the best decision we could have made in placing Gran at Belle Vue! The staff have supported us all, and most importantly our grampa with the transition and has helped in a vast improvement
in our gran's health. She is able to wander to her heart's content which is all she ever wanted to do at home.
Reply from Honor Keatley, Managing Director at Belle Vue Care Home

What a lovely review. I love the fact that your gran can now wander whenever she chooses to.
It's great to read what a positive impact Belle Vue has had on your whole family.
Thank you for sharing this.
With best wishes.

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Review from Julie L (Daughter of Resident) published on 26 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the carers have been absolutely amazing in caring for my dad. My dad has had complex needs for many years and cannot communicate very well. They have treated him with respect and dignity throughout his stay.
The staff listen to any concerns we have and acts on them and reports back to me.
We
recently celebrated my dad's 90th birthday and Belle Vue organised an area where we could be together as a family. The room was decorated and a cake was provided and endless amounts of tea and coffee.
Thank you so much you're really appreciated.
Kind regards from our family.
Reply from Honor Keatley, Managing Director at Belle Vue Care Home

Thank you for taking the time to describe your experience of your dad's care at Belle Vue. It really is appreciated.
With best wishes.

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Review from Colin B (Son of Resident) published on 18 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in Belle Vue Care Home for the past 4 weeks. She was very anxious at first but thanks to the dedication, care, atmosphere and hard work of the staff, Mum has settled in very well and joined in on various activities the home offers. Food is catered for Mum's needs and every one of the
staff is approachable and helpful. I can now feel rested knowing Mum is well looked after so big, big thank you to all the staff at Belle Vue. Keep up the great work.
Reply from Honor Keatley, Managing Director at Belle Vue Care Home

Thank you so much for your lovely review. It's great to read what a difference being at Belle Vue has made both to your mum and yourself.


With best wishes,
Honor Keatley
Managing Director

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Review from Paula w (Daughter of Resident) published on 13 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident since January 2023, after a fall in the home and a broken hip, her underlying health deteriorated (Mum has Parkinson's and dementia).
From the first instance going into Belle Vue, it filled me with comfort, as the compassions from all staff on site the catering, reception, nursing
team, HCA just everyone. I feel reassured not only are Mum's medical needs being looked after but also that they respect the voice of the resident, her dignity and that of her family.
Outstanding in the operations of the meals provided, and cleanliness, entertainment would give the holiday camps a run for the money, bespoke to the ages and interests of all residents.
Thank you all so much, I am very grateful for what you all do.
Reply from Honor Keatley, Managing Director at Belle Vue Care Home

What a truly wonderful review. Thank you for considering all our team members in their relevant roles, it really does take a whole team to deliver such a fantastic service.
With best wishes.

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Review from Catherine E (Daughter of Resident) published on 27 February 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Lovely care home. Spotlessly clean with very caring lovely staff and management. Lots going on for those who need to be entertained.From what we saw the food looked very good, with appropriate portions and they were always keen to accommodate my mother's needs.
Reply from Honor Keatley, Managing Director at Belle Vue Care Home

What a lovely review. Thank you so much for taking the time to share your thoughts.


Best wishes,

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Review from C H (Son of Resident) published on 9 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The nursing home has provided our mum with a wonderful and caring environment. The manager and staff are amazing, so caring and kind. They provided wonderful care for her, for the last 2 years of her life, sensitive, kind and professional end-of-life care. We are so grateful for their care and attention.
She was very happy there and the staff all loved her so that was a great comfort to us as a family. Highly recommend this wonderful nursing home
Reply from Honor Keatley, Managing Director at Belle Vue Care Home

What a wonderful review. Thank you for sharing your thoughts. It's great to read that during your mum's time at Belle Vue, she was happy and loved.

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Review from Michael W (Husband of Resident) published on 20 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has been in Belle Vue Care Home since the beginning of July. I have found the home very clean and well-managed. The staff are very friendly, helpful and caring. I would not hesitate in recommending to others Belle Vue for their relatives to be cared for.
Reply from Honor Keatley, Managing Director at Belle Vue Care Home

Thank you so much for taking the time to submit your 5-star review.


With best wishes,
Honor Keatley
Managing Director

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Review from Rachel W (Daughter of Resident) published on 10 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mum moved into Belle Vue in June 2022. As a family, we visited several nursing homes and Belle Vue is without doubt head and shoulders above the rest. Staff are polite and welcoming, the home is spotlessly clean and the manager is fantastic, she has helped with settling Mum in, very quickly recognising
all of Mum's needs. Nothing is too much trouble. Communication is excellent which is so important when we, as a family, cannot be with Mum 24 hours a day. Thank you for all you do!
Reply from Honor Keatley, Managing Director at Belle Vue Care Home

What a wonderful review. Thank you so much for taking the time to write it. Communication is always key so it's great to read that it is excellent!

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Review from Karen H (Daughter of Resident) published on 10 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family, we visited five nursing homes while researching for the perfect nursing home for our mum. Belle Vue Care Home stood head and shoulders above them all. From that initial meeting to Mum's moving-in day and every day since we have been made to feel welcome and supported. The care and attention
Mum receives from every single Belle Vue team member are exemplary. The Belle Vue family is a fabulous family to belong to, whether you are a resident or a relative. Words cannot express how amazing the manager and her team are. The whole ethos of the home is excellent. We know as a family that if Mum could have picked her own nursing home, she would have picked Belle Vue.
Reply from Honor Keatley, Managing Director at Belle Vue Care Home

Many thanks for writing such a wonderful review encompassing the whole team. It is wonderful to read about the great care delivered not only to your mum but to you all as a wider family.

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Review from Roger H (Husband of Resident) published on 13 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A good, caring community which is trying to improve and is succeeding.
Reply from Honor Keatley, Managing Director at Belle Vue Care Home

Thank you so much for taking the time to recognise the improvements at Belle Vue.

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Review from Samantha C (Daughter of Resident) published on 13 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Belle Vue and its staff were amazing with Dad, helping us to celebrate Mum and Dad’s 50th wedding anniversary. Whilst not quite how they’d hoped they’d spend the occasion, Mum and Dad were treated superbly, and the staff went above and beyond to ensure our whole family were able to celebrate together.
After what has been an awful year, it was so lovely to come together and celebrate their lives together. Belle Vue’s manager was excellent at communicating with Mum and me over emails and in-person about how we could make plans.The manager organised a special room and outdoor space so that we could all be together. The grandchildren were even considered with the fab staff leaving them a tray of choccies and biscuits. It’s these little touches that really make the difference. The staff had also made a sign with their names on and decorated the room. Such care and compassion. We are so pleased that Dad is being so well looked after and that the care home support not just him but us, his family.
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Review from Sian T (Daughter of Resident) published on 28 March 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Our Mum was transferred to Belle Vue by Torbay hospital, and with COVID restrictions, we couldn't see mum for 4 days. The staff contacted us to find out mums needs and her preferences. Unfortunately, mum was identified as being at end of life, but we were able to stay with mum day and night, we are
three sisters and all mum wanted was her girls. We met an agency care assistant, who was shocked we were spending the night with mum, we promised mum she would not die alone. The next day she came in with home-cooked meals for us. This huge act of kindness made us realise that mum was being looked after by exceptional people and made a difficult time easier. On the second night we stayed, a male care assistant bought us comfortable armchairs. Mum was looked after with compassion, kindness and respect, she was spoken to in a gentle, friendly manner and her wishes were respected. We were also treated with great compassion. Belle Vue has changed our opinion of nursing homes.
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Review from S K (Daughter of Resident) published on 1 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mum suffers from dementia and has settled in extremely well over the past year. Seems happy and settled.
Reply from Honor Keatley, Managing Director at Belle Vue Care Home

Thank you for taking the time to submit a review. It's great to read that your mum has settled in so well.

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Current Review Score: 9.8 (9.795)

Overview of Review Score

The Review Score of 9.8 (9.795) out of 10 for Belle Vue Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.795 for Belle Vue Care Home is calculated as follows: ( (250 Excellents x 5) + (20 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) + (5 Very Poors x 1) ) ÷ 283 Ratings = 4.795
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Belle Vue Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Aug 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (6)

Paula

Paula Melut

Job Title: Registered Home Manager Joined: 2018

Welcome to Belle Vue Care Home’s profile, have a look around, and meet the team if you have any questions about our services, please do not hesitate to get in touch.


A little about me; I’m Paula, a Registered Nurse, and Home Manager of Belle Vue Care Home. I was born in Romania and moved to the Southwest Coast of the UK in 2014. I began working for Harbour Healthcare in 2018 and can honestly say, I have never looked back. I work alongside a great team handpicked for their kind and caring natures. Each team member shows dedication, skill, and knowledge to care for our residents. We all receive thorough and ongoing training to provide an excellent standard of care, which makes me proud to be part of the Belle Vue Care Home Team.


I bring my ‘teacup chihuahua’ to work each day, she’s the best companion. She loves snuggles and cuddles and will happily spend all day curled up on an inviting lap! Her name is Ruby.


You will often see me with my sleeves rolled up attending to our residents. Caring and Nursing for people is my passion and spending time with the residents is something I take pride in every day.

Tina

Tina Bartin

Job Title: Deputy Home Manager

Hi, my name is Tina. I am the Deputy Home Manager at Belle Vue Care Home.

Sam

Sam Smith

Job Title: Unit Manager

Hi, my name is Sam. I am a Unit Manager at Belle Vue Care Home.

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Celia Barrett

Job Title: Administrator

Hi, my name is Celia. I am the Administrator at Belle Vue Care Home.

Babar

Babar Coughlin

Job Title: Receptionist

Hi, my name is Babar. I am one of the receptionists at Belle Vue Care Home.

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Andrew Forrow

Job Title: Receptionist Joined: 2023

Hi, my name is Andrew. I am one of the administrators at Belle Vue Care Home.

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