Barchester Mount Tryon Care Home

Higher Warberry Road, Torquay TQ1 1RR

Barchester Mount Tryon Care Home, Torquay, Devon
Barchester Mount Tryon Care Home, Torquay, Devon
Barchester Mount Tryon Care Home, Torquay, Devon

Mount Tryon is located in the Warberry area of Torquay and sits in beautiful private grounds. They provide first-class 24-hour service in areas including post-operative, convalescent and nursing care and are also a Preferred Provider for the Multiple Sclerosis Society.

Young Physically Disabled people are very welcome to join for a respite visit or on a permanent basis.

A team of highly-qualified and attentive staff really focus on the individual needs of residents with person-centred care. And their dedication can be seen across the board - in their cooking, hospitality and organising appropriate activities.

Mealtimes here are a very social occasion with residents enjoying complementary drinks from the bar.

Owners think you'll find the home is ideally suited to meet your needs now and in the future to ensure you get the most from your retirement years.

Why not arrange a visit and see for yourself!

Group: Barchester Healthcare Ltd

Person in charge: Justine Thelwell (General Manager)

Local Authority / Social Services: Torbay Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 59 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care • Cerebral Palsy • Colitis & Crohn's Disease • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 55+.

Languages Spoken by Staff (other than English): Bulgarian, Polish, Romanian

Single Rooms: 59

Rooms with ensuite WC: 59

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

The home is situated on top of one of Torquay's 7 hills with splendid views of the town. Coming from Torquay seafront there is a windy road up from the harbour until a large church called St Mathias can be seen on the right. Turn left at the junction just past the zebra crossing into Warberry Road and when almost at the top of the hill turn left again into Higher Warberry Road. The home can be seen further down the road on the right-hand side with a large banner directing you to the car park.

Visiting:

No set visiting hours. Friends and family welcome any time its convenient for your loved one. If in doubt just ask.

Parking:

The home has car park facilities on site large enough to park up to 20 cars. In busy periods the home assist with parking in the centre of the car park and ask that when signing in visitors write car registration so staff can find visitors in the home if another visitor is having difficulties leaving a car park space.

Latest Care Quality Commission* Report on Barchester Mount Tryon Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 12 Feb 2018

We currently have vacancies. Please contact us to discuss your needs further, we would love to welcome you for a visit.

Reviews

9.6 Barchester Mount Tryon Care Home has a Review Score of 9.6 (9.622)

The Review Score of 9.6 (maximum of 10) for Barchester Mount Tryon Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 25 Reviews over all time. This Average Rating is also the rating value for Barchester Mount Tryon Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 18 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.622 for Barchester Mount Tryon Care Home is calculated as follows: ( (198 Excellents x 5) + (84 Goods x 4) + (14 Satisfactorys x 3) ) ÷ 296 Ratings = 4.622

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Barchester Mount Tryon Care Home is based on 18 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11.8 positive Reviews (59 registered maximum number of service users ÷ 5). 18 Reviews ÷ 11.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    17
  • Good
    8
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Mount Tryon Care Home?

  • Extremely LIKELY
    23
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester Mount Tryon Care Home

  • Daughter of Resident/Service User
    7
  • Sister of Resident/Service User
    3
  • Son of Resident/Service User
    3
  • Husband of Resident/Service User
    2
  • Partner of Resident/Service User
    2
  • more

We have been visiting our brother for 6 months and are very pleased with the care he is given. Staff and management are so friendly and helpful. We have been for lunch today and as usual very satisfied. Lovely choc pud! Thank you.

How likely would you be to recommend Barchester Mount Tryon Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Justine Thelwell, General Manager at Barchester Mount Tryon Care Home responded to this review on 22 Feb 2018:

Thank you so much for your lovely review Paulette. It's such a pleasure to care for your brother and also to welcome you as a family at Mount Tryon. Our homemade chocolate pudding is divine I do agree. I will let the team know how pleased you are with your brother's care and the chefs will be thrilled when I mention their puddings are becoming famous.

A happy atmosphere, staff are extremely helpful and caring. Any issues were dealt with in an efficient manner. Grandma was treated with kindness and respect and myself and extended family were always made welcome when visiting. The rooms were immaculate and clean and there were plenty of activities to stimulate the residents.

How likely would you be to recommend Barchester Mount Tryon Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Justine Thelwell, General Manager at Barchester Mount Tryon Care Home responded to this review on 18 Jan 2018:

Thank you so much for your kind words Liz. It was a pleasure to look after your Grandma over Christmas and New Year. She brought a little sparkle to our lives with her Christmas jumpers as did your family who were always a joy to have in our Home. I will pass on your areas of praise to all the team and look forward to meeting you all again.

From the moment I entered into this care home I have received excellent attention for my stroke problem. The standard of decor, food, laundry and care and attention has been first class. Your physio, management and activities teams have treated me so well that I am quickly being restored to my peak fitness. I have ensured my partner of 98 years old will be taken in as a 'long term' patient.

How likely would you be to recommend Barchester Mount Tryon Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Justine Thelwell, General Manager at Barchester Mount Tryon Care Home responded to this review on 18 Jan 2018:

Peter thank you so much for your kind words. My Team works diligently to provide the highest standards of care and your review has made them beam with pride. Its wonderful to see your progress at Mount Tryon and we are very much looking forward to your partner coming to live with us.

Very good respite care fortnight. Every attention and kindness. Food provided for me as an elderly person has been ample and enjoyable, with good variety and excellent service. Staff generally couldn't be more helpful and are considerate.

How likely would you be to recommend Barchester Mount Tryon Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Ami Livesey, Acting General Manager at Barchester Mount Tryon Care Home responded to this review on 07 Oct 2017:

I am so pleased that you found your recent stay a positive experience and thank you so much for taking the time to leave us feedback. I will be sure to share this with the team.

My mother has been cared for extremely well throughout the 18 months she has been in Mount Tryon Care Home. The carers are responsive to her needs as a vascular dementia sufferer and my mother is treated with dignity at all times. The care home is a clean, airy and cheery environment. It is a pleasure to be a visitor here and the friendliness of all the staff makes my visits all the more happy.

How likely would you be to recommend Barchester Mount Tryon Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ami Livesey, General Manager at Barchester Mount Tryon Care Home responded to this review on 28 Sep 2017:

Thank you so much for taking the time to give us such lovely feedback. I am so pleased that you find visiting Mount Tryon a pleasure and that you are pleased with the care received by your mother. I will be sure to share this with the team. Kind regards, Ami

As far as we could tell when visiting, everything was satisfactory.
The one bad experience we had was when sitting with the resident during the final hours (6pm-11pm). The noise and activity in the corridor was excessive. Staff were shouting at each other and noise levels were unacceptable for residents trying to sleep, or in our case, actually dying.

How likely would you be to recommend Barchester Mount Tryon Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Satisfactory

Facilities: Excellent

Care / Support: Satisfactory

Cleanliness: Excellent

Treated with Dignity: Satisfactory

Food & Drink: Excellent

Staff: Satisfactory

Activities: Excellent

Management: Satisfactory

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Ami Livesey, Acting General Manager at Barchester Mount Tryon Care Home responded to this review on 07 Oct 2017:

Thank you very much for taking the time to submit a review for Mount Tryon. Our thanks for rating us as excellent in so many key areas and we are pleased to be able to share this with our teams. We value all feedback so we can continue to deliver quality person centred care and we are committed to ensuring our residents receive the best care available.

Fantastic!
Mount Tryon has exceeded our expectations.
The staff are amazing and patient.
The food is excellent and the choice is on par with hotel food.
I cannot speak highly enough and would highly recommend Mount Tryon for Dementia Care.

How likely would you be to recommend Barchester Mount Tryon Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Ami Livesey, Acting General Manager at Barchester Mount Tryon Care Home responded to this review on 21 Sep 2017:

Thank you so much for taking the time to leave your feedback. Myself and the team are very pleased that you have found Mount Tryon to be such a positive experience.

My wife has been in Mount Tryon for 4 months now and I must say she has always had very good treatment from staff and nurses.
When she arrived she was so ill she needed one-to-one care 24 hours.
She now can walk again and is on solid food again.
Whilst she will always have Alzheimer's/Dementia she is very happy and I can see her every day and I can relax at home knowing she is well looked after.
The whole complex is very well looked after too.

How likely would you be to recommend Barchester Mount Tryon Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Ami Livesey, Acting General Manager at Barchester Mount Tryon Care Home responded to this review on 22 Sep 2017:

Thank you so much for taking the time to provide us with feedback. It gives myself and the team at Mount Tryon, great pride to know that you are happy with the service and care provided.

The service that has been given to my mother at Mount Tryon has been absolutely fantastic. Management and care staff have gone above and beyond to make mum as comfortable as possible for her. I could not have placed Mum anywhere better and she has settled into Mount Tryon lovely and is so happy to receive the attention she so rightly deserves. Thank you to everyone there.

How likely would you be to recommend Barchester Mount Tryon Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Tracy Wiggans, general manager at Barchester Mount Tryon Care Home responded to this review on 31 Jul 2017:

Thank you for your lovely review, such kind words. We love caring for mum and love having her live with us here at Mount Tryon.

Mount Tyron is a wonderful place. The warm welcome you receive when visiting is so reassuring. The staff are truly amazing, so caring, cheerful, respectful and professional. Everybody knows and treats the residents with dignity. The choices on the menu are fantastic and the food looks superb The lounge, dining room and bedrooms are clean and well kept and nowhere has that 'care home' smell! The beautiful gardens are a bonus. I cannot fault Mount Tyron. Deciding that a loved one cannot remain at home is a very hard and emotional decision and every one of the staff I have met at Mount Tyron have been understanding and supportive. Thank you all for looking after all of us so well.

How likely would you be to recommend Barchester Mount Tryon Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Mount Tryon Care Home is very welcoming, friendly home with caring, cheerful staff who look after their residents with kindness and respect.
My sister feels completely safe, comfortable and exceptionally well looked after. She has fun with all the staff who make time to chat and share a joke with her. There are lots of good activities offered each week as well as specific events tailored towards individual needs.

How likely would you be to recommend Barchester Mount Tryon Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The whole experience was excellent. Wonderful caring people made the last days of my father in law's life peaceful and comfortable.
We were there at all times of day and evening and saw how others were treated which was equally caring and excellent.

How likely would you be to recommend Barchester Mount Tryon Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Mount Tryon and all the staff and services have been first class, my wife is very happy in this home, visiting is always a pleasure and the welcome from each member of staff is friendly. Overall, the care is excellent.

How likely would you be to recommend Barchester Mount Tryon Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Tracy Wiggans, General Manager at Barchester Mount Tryon Care Home responded to this review on 18 May 2017:

Hi Gerald,
Thank you very much for your review of Mount Tryon and our wonderful staff. It is a pleasure to see you on a daily basis supporting where we will continue to support each other on this journey.

Visited mum on a Monday morning and she was enjoying a 'Rock and Roll' sing along in the living room. Afterwards, she sat in her sunny room where she slept peacefully but was still aware of our presence. She reacted to familiar staff who checked on her by opening her eyes. She was particularly stimulated by the lively activities coordinator in the yellow shirt.
The attentive and caring staff made us reassured mum was well looked after.

How likely would you be to recommend Barchester Mount Tryon Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Mount Tryon look after my relative very well. The care staff treat her as an individual. The nursing staff are kind but professional. The manager has done an excellent job in turning around a difficult situation that she inherited last year. The home is well maintained, clean and comfortable. We are kept well informed of any problems over my relatives health and well-being.

How likely would you be to recommend Barchester Mount Tryon Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Tanya Kostova, Administrator at Barchester Mount Tryon Care Home responded to this review on 07 Apr 2017:

Dear Julia, Thank you very much for your feedback on Mount Tryon. We are so grateful that you recognise the hard work and dedication of our tem and our Manager. We look forward to see you on your next visit. I would like to say a massive thank you for your support as well. Best wishes from all of us at Mount Tryon.

Having viewed several care homes in the area, Mount Tryon stood out as an obvious choice. The manager and staff are friendly and very caring. My mother has a lovely room overlooking the garden where she can watch the birds on the feeder outside the window. We took in a television and within 10 mins it was PAT tested (very impressive). She now has a lovely chair which she is moved around in and last weekend she was taken into the garden to enjoy the sunshine. Mount Tryon is a very good care home and our family are very impressed by the care and service that our mum and family receive.

How likely would you be to recommend Barchester Mount Tryon Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I have found Mount Tryon to be very good to my partner. The staff are very kind and patient, also the cooks and kitchen staff. The room is very pleasant and also in the dining room. The cleaning and laundry staff are also helpful and very polite. Many thanks also to management, reception and office staff.

How likely would you be to recommend Barchester Mount Tryon Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Tracy Wiggans, General Manager at Barchester Mount Tryon Care Home responded to this review on 13 Mar 2017:

Dear Patricia, thank you very much for your feedback on Mount Tryon, your feedback is greatly accepted. It is with pleasure that you have become part of Mount Tryon and that you so rightly recognise that we are all one big team who care very much. Look forward to your next visit where I will have those cakes ready for you.

My mother has been in Mount Tryon for thirteen years and she has been happy there all the time. It is professionally run and the staff are kind. It is a purpose-built care home and I think that this is an advantage - it is spotlessly clean and well furnished. My mother enjoys the food and feels part of a caring family - she has never complained of isolation or loneliness. I have regular meetings with senior staff about her health and although I do not live locally, they keep me very well informed of any issues affecting her. My mother is an active participant in the excellent event's programme. We both feel lucky that she is in Mount Tryon.

How likely would you be to recommend Barchester Mount Tryon Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Tracy Wiggans, General Manager at Barchester Mount Tryon Care Home responded to this review on 10 Mar 2017:

Dear Nigel, thank you very much for your feedback on our home. It is such a pleasure to be part of your mothers' life and all the staff at Mount Tryon look forward to sharing future quality time with her. We look forward to seeing you on your next visit, from all of us here at Mount Tryon, best wishes.

Mount Tryon is a clean, well-presented home. My relatives comment on the positive atmosphere which greets visitors on arrival. The staff are caring, knowledgeable and courteous. They add a level of support to the relatives of residents as they know their clients well. My mother has been treated with dignity throughout her stay here and this excellent level of care is evident throughout the home. My hope is that now that management has stabilised, the home will receive recognition for the efforts it has made to provide this excellent service.

How likely would you be to recommend Barchester Mount Tryon Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Tracy Wiggans, General Manager at Barchester Mount Tryon Care Home responded to this review on 18 Jan 2017:

Dear Lucy, Thank you very much for your lovely review and such kind words you have, I would like to say a massive thank you from all of us at Mount Tryon and what a pleasure it is to care for mum and be visited by you and your family who always acknowledge my team in the most courteous manner.

Very pleased with the way my Mother was cared for. Only sorry that I had not put her into a care home earlier. Her previous home had closed down, so she only had six weeks in this home.

How likely would you be to recommend Barchester Mount Tryon Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I was very impressed by the atmosphere in the home as I arrived. All staff were very welcoming and they were so kind and gentle to my cousin who neede all care. When she was being fed they took time to see she was enjoying it and had time to swallow. Her personal care was excellent, she was well presented and her hair was done which impressed me. The residents seemed very happy and content and the staff always had a cheery word with them. The food was very appetising. Decor very good. Plenty of places to sit and plenty of light. If I had to go into a home I would have no worries about being in Mount Tryon.

How likely would you be to recommend Barchester Mount Tryon Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My father has been in Mount Tryon for 5 years now and he has always been treated extremely well by the staff in every way. His dignity has always been taken into consideration and all the staff have been kind and understanding. They always make sure he is clean and he had clean clothes every day. In the past few months dad has needed assistance with eating and there is always someone to assist him. Every need is met with a friendly face.

How likely would you be to recommend Barchester Mount Tryon Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Kind and caring staff well run and clean. The staff take time and care for my sister's health problems really well. The home is in the Barchester group, which means there is management cover, training and attention if things go were to go wrong.

How likely would you be to recommend Barchester Mount Tryon Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Change of management (two senior members of staff) resigned in June, 2015. The positions were covered by an "Acting Manager" and temporary Senior Nurse. The following months were very disappointing with many Carers leaving and a lot of Agency staff in situ to cover these vacancies. Agency staff did not know the routines of the residents, who had to live with a lot of changing faces. This did not help with those who are already suffering from confusion. A new Manager was appointed in November but Carers still continue to leave. This is worrying. Mount Tryon is a lovely building with a garden and I, personally, have been happy with my mother's placement there. She has been at the home for four years. We need the full complement of staff and to stem the tide of those who are leaving.

How likely would you be to recommend Barchester Mount Tryon Care Home? Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

Choosing a care home is such an emotive matter particularly when this choice is so price driven. We would all want the best for our parent when they can no longer make their own choices and therefore the path to finding the most appropriate place is fraught with difficult decisions and finally once that choice has been made you then entrust your vulnerable loved one to the care of, to begin with, total strangers. Mount Tryon and it's staff gave me and my sister utter peace of mind throughout our mother's ten months there. There are a number of staff I would like to single out for their commitment beyond the call of duty and thank the then general manager for helping us through what were difficult times as our mother's dementia worsened. Wherever you choose, although the facilities and trappings may look good at the end of the day it's the staff and number of staff that make a place safe and comforting. Huge thanks to all at Mount Tryon. Our mother died there, we were with her at the time as were two very lovely members of staff which gave us great comfort and support at such a sad time.

How likely would you be to recommend Barchester Mount Tryon Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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Awards / Recognitions

February 2018

April 2017

February 2016

Job Vacancies

Staff Profiles

Justine

Justine Thelwell

Job Title: General Manager

Joined: 2017

Description:

Hello, my name is Justine and I am the General Manager here at Mount Tryon.

Before Barchester, I worked as a Regional Support Manager and, prior to that, as a Senior Clinical Facilitator for a care operator called Brighterkind. Going even further back, I worked as a Clinical Care Manager for Elizabeth Finn Homes in Exeter, where I gained all of my care home experience after leaving the hospital setting.

From January 2004 until May 2007, I managed the Cromie ward at Torbay Hospital, specialising in urology and fast-track surgery and, for the previous 10 years, I worked in London at the prestigious King Edward VII Private Hospital, where I rose from a Junior Staff Nurse to Ward Manager before I relocated to Devon. During my time there, I had the honour of nursing the Queen Mother and all members of the British and European Royal Family.

Barbara

Barbara Evans

Job Title: Deputy Manager

Joined: 2017

Description:

Hello, I’m Barbara and I’ve been married to my husband David for 32 years. We have 3 children who all live and work in Torbay and I have 3 granddaughters. Family is very important to me and I hope to bring my knowledge, caring attitude and empathy to this role. In my spare time I read, cook, bake, swim and I love knitting baby clothes.
I have been a trained nurse for 34 years and worked in the NHS and the private sector in various areas in the country. Following a period of managing care homes, I found that I was missing the resident contact and was given the opportunity to work at Mount Tryon in Torquay.

Tanya

Tanya Kostova

Job Title: Administrator

Description:

My name is Tanya Kostova and I am the Administrator at Mount Tryon. I come from Bulgaria and have been working for the company for nearly 15 years. My responsibilities include managing the financial and administrative systems within the home.

I qualified as a midwife in Bulgaria in 1999 and also worked as a dental nurse before I came to the UK and joined Barchester where I had the opportunity to develop new skills and gain a qualification in Business Administration.

Rebecca

Rebecca Turner

Job Title: Activities Coordinator

Joined: 2017

Description:

I have previously enjoyed a position organising activities for a substance abuse charity, where I saw the valuable impact of having a full and active life, and what a drastic effect that can have on a person's health and progress. I studied Psychology at university and, following that, I studied Art in Plymouth.

I am an avid fan of theatre and all performing arts, from musicals to live orchestration, and I am actively involved in the tech crew of local theatre. I chose to take a post as Activities Coordinator to combine my love of working with people and my interest in activities and events.

Everyone working at Mount Tryon is dedicated to ensuring that those we support can live their lives to the fullest. For some, it is simply support with transport to a club they’ve been part of for years, and for others, it can be helping them experience new things – whatever it is, we’ll give it a go!

Sue

Sue Forshaw

Job Title: Head Chef

Description:

Hi, I’m Sue and I’m the Head Chef here at Mount Tryon. This was my first venture into the care sector, although I have been working as a chef for over 40 years and bring with me a wealth of experience. It is my passion to deliver nutritious, home-cooked food to everyone we support. I'm happy to say that I love my job!

Scott

Scott Vincent

Job Title: Head of Maintenance

Description:

I have been working in the facility maintenance industry for over 30 years. This is my second spell with Barchester, for whom I previously worked as a Regional Maintenance Coordinator. I am back in the fold at Mount Tryon as Head of Maintenance, where the staff and residents have made me feel most welcome. I am enjoying working in this great home and hope to continue making it a wonderful and safe place for residents, guests and staff alike.

Gail

Gail Anderson

Job Title: Head Housekeeper

Description:

I am the Head Housekeeper at Mount Tryon. Along with a team of 7 other staff members, I ensure that the home is clean, laundry is pressed and everyone is looking their best! We are a happy team and work well together to maintain the high standards of cleanliness within our home.

Kyle

Kyle Johns

Job Title: Senior Carer

Joined: 2015

Description:

My name is Kyle Johns and I’m the senior carer for our beautiful dementia unit here at Mount Tryon. I’ve currently been here for just over 3 years now and have great enjoyment working with all my residents.
Before Mount Tryon I was working in local schools with children from 3-18 years with challenging behaviours. This helped me prepare for the job I do here as I am able to put best practice into place when working with challenging behaviour. Not only this it gave me the experience and patience to communicate well with those who may have difficulty doing so.
I love my job here, and outside of work I like to wind down by taking long walks with my 11 year old border collie, Costa coffee and spending quality time with my family.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Barchester Mount Tryon Care Home