Barchester Mount Tryon Care Home

Higher Warberry Road, Torquay TQ1 1RR
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9.8 92 Reviews
  • Barchester Mount Tryon Care Home, Torquay
Mount Tryon is situated on top of one of the 7 peaks of Torquay and sits in beautiful private grounds. They provide excellent 24-hour nursing and residential care with a dedicated community for complex dementia care.

A team of highly-qualified and attentive staff really focus on the individual needs of residents with a focus on the delivery of person-centered care. This dedication can be seen across the board - in cooking, hospitality and organising appropriate activities which cater for mind, body and soul. There is lots to do in The Bay with many beautiful wheelchair friendly attractions to visit.

Mealtimes here are a very social occasion with residents enjoying complimentary drinks and a pre-lunch sherry is offered every day. The home is ideally suited to meet the resident's needs now, and in the future to ensure they get the most from the home. The aim is to help every resident ‘love every day’.

Arrange a visit to see what Mount Tryon has to offer.

Care Provided by Barchester Mount Tryon Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 58 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1547

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Mount Tryon Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in Charge

  • Ria Willett (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2018

Room Information

  • Single Rooms (58)

Visiting

  • No set visiting hours. Friends and family welcome any time its convenient for your loved one. If in doubt just ask.

Parking

  • The home has car park facilities on site large enough to park up to 20 cars. In busy periods the home assist with parking in the centre of the car park and ask that when signing in visitors write car registration so staff can find visitors in the home if another visitor is having difficulties leaving a car park space.

Barchester Mount Tryon Care Home Reviews (92)

9.8

Barchester Mount Tryon Care Home has a Review Score of 9.8 (9.836) out of 10, based on 28 reviews in the last 2 years.
Over all time Barchester Mount Tryon Care Home has 92 reviews.

Overall Experience
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Date Published
  • 92
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Reviewer Connection to Barchester Mount Tryon Care Home
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Total of 92, showing 81-92
Review from Sally B (Daughter of Resident) published on 24 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Visited mum on a Monday morning and she was enjoying a 'Rock and Roll' sing along in the living room. Afterwards, she sat in her sunny room where she slept peacefully but was still aware of our presence. She reacted to familiar staff who checked on her by opening her eyes. She was particularly stimulated
by the lively activities coordinator in the yellow shirt.
The attentive and caring staff made us reassured mum was well looked after.
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Review from Julia E (Relative of Resident) published on 7 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mount Tryon look after my relative very well. The care staff treat her as an individual. The nursing staff are kind but professional. The manager has done an excellent job in turning around a difficult situation that she inherited last year. The home is well maintained, clean and comfortable. We are
kept well informed of any problems over my relatives health and well-being.
Reply from Tanya Kostova, Administrator at Barchester Mount Tryon Care Home
Dear Julia, Thank you very much for your feedback on Mount Tryon. We are so grateful that you recognise the hard work and dedication of our tem and our Manager. We look forward to see you on your next…read more
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Review from Alison B (Stepdaughter of Resident) published on 21 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having viewed several care homes in the area, Mount Tryon stood out as an obvious choice. The manager and staff are friendly and very caring. My mother has a lovely room overlooking the garden where she can watch the birds on the feeder outside the window. We took in a television and within 10 mins
it was PAT tested (very impressive). She now has a lovely chair which she is moved around in and last weekend she was taken into the garden to enjoy the sunshine. Mount Tryon is a very good care home and our family are very impressed by the care and service that our mum and family receive.
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Review from Patricia W (Partner of Resident) published on 16 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found Mount Tryon to be very good to my partner. The staff are very kind and patient, also the cooks and kitchen staff. The room is very pleasant and also in the dining room. The cleaning and laundry staff are also helpful and very polite. Many thanks also to management, reception and office
staff.
Reply from Tracy Wiggans, General Manager at Barchester Mount Tryon Care Home
Dear Patricia, thank you very much for your feedback on Mount Tryon, your feedback is greatly accepted. It is with pleasure that you have become part of Mount Tryon and that you so rightly recognise…read more
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Review from Nigel S (Son of Resident) published on 10 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Mount Tryon for thirteen years and she has been happy there all the time. It is professionally run and the staff are kind. It is a purpose-built care home and I think that this is an advantage - it is spotlessly clean and well furnished. My mother enjoys the food and feels part
of a caring family - she has never complained of isolation or loneliness. I have regular meetings with senior staff about her health and although I do not live locally, they keep me very well informed of any issues affecting her. My mother is an active participant in the excellent event's programme. We both feel lucky that she is in Mount Tryon.
Reply from Tracy Wiggans, General Manager at Barchester Mount Tryon Care Home
Dear Nigel, thank you very much for your feedback on our home. It is such a pleasure to be part of your mothers' life and all the staff at Mount Tryon look forward to sharing future quality time with…read more
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Review from Lucy M (Daughter of Resident) published on 28 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mount Tryon is a clean, well-presented home. My relatives comment on the positive atmosphere which greets visitors on arrival. The staff are caring, knowledgeable and courteous. They add a level of support to the relatives of residents as they know their clients well. My mother has been treated with
dignity throughout her stay here and this excellent level of care is evident throughout the home. My hope is that now that management has stabilised, the home will receive recognition for the efforts it has made to provide this excellent service.
Reply from Tracy Wiggans, General Manager at Barchester Mount Tryon Care Home
Dear Lucy, Thank you very much for your lovely review and such kind words you have, I would like to say a massive thank you from all of us at Mount Tryon and what a pleasure it is to care for mum and…read more
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Review from Carole K (Daughter of Resident) published on 12 May 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleased with the way my Mother was cared for. Only sorry that I had not put her into a care home earlier. Her previous home had closed down, so she only had six weeks in this home.
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Review from Charlotte R (Cousin of Resident) published on 6 April 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was very impressed by the atmosphere in the home as I arrived. All staff were very welcoming and they were so kind and gentle to my cousin who neede all care. When she was being fed they took time to see she was enjoying it and had time to swallow. Her personal care was excellent, she was well presented
and her hair was done which impressed me. The residents seemed very happy and content and the staff always had a cheery word with them. The food was very appetising. Decor very good. Plenty of places to sit and plenty of light. If I had to go into a home I would have no worries about being in Mount Tryon.
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Review from C J (Daughter of Resident) published on 11 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been in Mount Tryon for 5 years now and he has always been treated extremely well by the staff in every way. His dignity has always been taken into consideration and all the staff have been kind and understanding. They always make sure he is clean and he had clean clothes every day. In
the past few months dad has needed assistance with eating and there is always someone to assist him. Every need is met with a friendly face.
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Review from Mary B (Daughter of Resident) published on 26 January 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
Change of management (two senior members of staff) resigned in June, 2015. The positions were covered by an "Acting Manager" and temporary Senior Nurse. The following months were very disappointing with many Carers leaving and a lot of Agency staff in situ to cover these vacancies. Agency staff did
not know the routines of the residents, who had to live with a lot of changing faces. This did not help with those who are already suffering from confusion. A new Manager was appointed in November but Carers still continue to leave. This is worrying. Mount Tryon is a lovely building with a garden and I, personally, have been happy with my mother's placement there. She has been at the home for four years. We need the full complement of staff and to stem the tide of those who are leaving.
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Review from Cathy W (Sister of Resident) published on 12 January 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Kind and caring staff well run and clean. The staff take time and care for my sister's health problems really well. The home is in the Barchester group, which means there is management cover, training and attention if things go were to go wrong.
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Review from Jonathan W (Son of Resident) published on 27 July 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
Choosing a care home is such an emotive matter particularly when this choice is so price driven. We would all want the best for our parent when they can no longer make their own choices and therefore the path to finding the most appropriate place is fraught with difficult decisions and finally once
that choice has been made you then entrust your vulnerable loved one to the care of, to begin with, total strangers. Mount Tryon and it's staff gave me and my sister utter peace of mind throughout our mother's ten months there. There are a number of staff I would like to single out for their commitment beyond the call of duty and thank the then general manager for helping us through what were difficult times as our mother's dementia worsened. Wherever you choose, although the facilities and trappings may look good at the end of the day it's the staff and number of staff that make a place safe and comforting. Huge thanks to all at Mount Tryon. Our mother died there, we were with her at the time as were two very lovely members of staff which gave us great comfort and support at such a sad time.
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Current Review Score: 9.8 (9.836)

Overview of Review Score

The Review Score of 9.8 (9.836) out of 10 for Barchester Mount Tryon Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.836 for Barchester Mount Tryon Care Home is calculated as follows: ( (291 Excellents x 5) + (30 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 330 Ratings = 4.836
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Mount Tryon Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Feb 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (49)

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Meet the Team (18)

Ria

Ria Willett

Job Title: General Manager Joined: 2022

Hi, my name is Ria Willett and I am the General Manager at Mount Tryon. Welcome to our website!


My background consists of being an Army intensive care nurse so I am extremely organised, caring and efficient. I have 16 years of nursing experience, which includes 10 years of intensive care experience. I have gained valuable knowledge of caring for residents and understand it is crucial to provide gold-standard care for the individual and their families.


Here at Mount Tryon, we have a beautiful home full of wonderful residents and a fantastic team of staff. We are here to motivate and empower residents to live fulfilling lives in a premium setting. I understand making the decision to move your loved one to a care home can be a daunting experience, but I am here to help you with the journey, answer all of your questions and make the transition a positive one for you and your loved one.

Dana

Dana Davidescu

Job Title: Deputy Manager Joined: 2024

Hi, my name is Dana and I am the Deputy manager here at Mount Tryon. I am originally from Romania where I gained my nursing degree. I came to the UK 19 years ago where I started working with Barchester health care. I have worked in the care industry for over 24 years in different sectors Hospital and private having roles of nurse, senior nurse, head of unit and Deputy manager.


I am a very passionate person who loves to make a positive difference, I strive to ensure our residents have a great quality of life and feel at home here at Mount Tryon.


My passion is ensuring every resident is treated with dignity, and respect and receives excellent person-centred care. I am very proud to be part of the team here at Mount Tryon.

Tanya

Tanya Kostova

Job Title: Administrator

My name is Tanya Kostova and I am the Administrator at Mount Tryon. I come from Bulgaria and have been working for the company for nearly 15 years. My responsibilities include managing the financial and administrative systems within the home.


I qualified as a midwife in Bulgaria in 1999 and also worked as a dental nurse before I came to the UK and joined Barchester where I had the opportunity to develop new skills and gain a qualification in Business Administration.

Annmarie

Annmarie Scourfield

Job Title: Lead Activities Co-ordinator

Hi, My name is Annmarie and I am the Lead Activities Coordinator here at Mount Tryon Care Home. I am passionate about supporting our residents and supporting them to take part in person centered activities. It is important to me that we are encouraging our residents to do the things they enjoy and build a happy, sociable environment for them.

Peter

Peter Ajayi

Job Title: Physiotherapist Joined: 2007

Hello, my name is Peter. I am a chartered Physiotherapist, with a speciality in Rehabilitation & Neurology.


I have been working for Barchester Healthcare as a Physiotherapist for over 17 years, having graduated with BSc Honours in Physiotherapy 26 years ago and a subsequent Master’s degree in Rehabilitation at Oxford Brookes University.


I am an ambitious, team player, goal-orientated, adventurous and easy-going person, with a special interest in motorsports, F1 to be specific.


Supporting our residents to achieve their rehabilitation goals is what I love in my job. Whether they choose to make Barchester their home or they prefer to go home to meet their loved ones, I will always be by their side to support them in their journey.

Gemma

Gemma Short

Job Title: Head House Keeper Joined: 2020

Hi, my name is Gemma. I joined the hospitality industry after moving to Torquay from Wolverhampton in 2002. I spent 18 years gaining knowledge and experience and brought this with me when I joined Mount Tryon in 2020.


When I joined Mount Tryon it was the first time I had worked in the care sector. I started as a Housekeeping assistant and then progressed to Laundry which is the area I really love. I have recently progressed to Head of Housekeeping which is something I am very proud of. I enjoy interacting with the residents and I am extremely passionate about making sure they live in a happy and comfortable environment.

Scott

Scott Vincent

Job Title: Head of Maintenance

I have been working in the facility maintenance industry for over 30 years. This is my second spell with Barchester, for whom I previously worked as a Regional Maintenance Coordinator. I am back in the fold at Mount Tryon as Head of Maintenance, where the staff and residents have made me feel most welcome. I am enjoying working in this great home and hope to continue making it a wonderful and safe place for residents, guests and staff alike.

Sue

Sue Forshaw

Job Title: Head Chef

Hi, I’m Sue and I’m the Head Chef here at Mount Tryon. This was my first venture into the care sector, although I have been working as a chef for over 40 years and bring with me a wealth of experience. It is my passion to deliver nutritious, home-cooked food to everyone we support. I'm happy to say that I love my job!

Jo

Jo Collins

Job Title: Second Chef Joined: 2022

My name is Jo. I have worked at Mount Tryon for two and a half years as a Second Chef. I love my role and I always strive to do my best. I enjoy our special occasion events and love to make cakes for residents and families to share. I love my garden, growing roses and entertaining. My family and my friends are my world.

Jenny

Jenny Beard

Job Title: Hostess Joined: 2023

Hi, my name is Jenny and I have recently taken on the role of hostess at Mount Tryon. In September I will of worked within the care sector for 45 years. I have two married children and 4 gorgeous grandchildren who I absolutely adore. My husband and I have been together for 47 years and are incredibly happy together. I am very much a people person so I am thriving within my new role as it allows me to interact with every resident in our home daily.

Cristian

Cristian Munea

Job Title: Head of Unit Memory Lane Community Joined: 2012

I am originally from Romania. I qualified as a Registered Nurse in 2002. I have worked around the world gaining invaluable knowledge and skills. I have worked at Mount Tryon for almost twelve years, working both days and nights and finally settling into my role as Unit Manager.


I enjoy working at Mount Tryon as everyone here is like my second family. I feel every day of life is a miracle in itself, a valuable magic. We should never lose our sense of wonder and I believe the shortest distance between two people is a smile.


If I can achieve that for the residents and lead my team effectively I am happy doing my job.

Barbara

Barbara Evans

Job Title: Senior Nurse

Hi, My name is Barbara and I am a Senior Nurse here at Mount Tryon. I am so passionate about my role and feel privileged to be able to support our residents.

Timothy

Timothy Niina

Job Title: Registered Nurse Joined: 2023

My name is Timothy, internationally educated nurse originally from Ghana. I joined Mount Tryon in January 2023 and have enjoyed my role and the work environment. My joy is to see our residents supported with their daily living and happy with the care we provide. It's a privilege to be a member of Mount Tryon's workforce.

Helen

Helen Ikpeme

Job Title: Registered Nurse Joined: 2023

My name is Helen, I am a Registered General Nurse who, out of the quest for experience, knowledge, and career progression applied to Barchester Healthcare and was fortunate to be employed in the beautiful home called Mount Tryon Care Home. I have worked in the home for over a year and 3 months, and in those days, there have never been any regrets, nor a better yesterday. The support from the team has been next to none. I walk out with my shoulders up high because I can appreciate the standards and professionalism we uphold and we celebrate the lives of all of our residents. I especially love Dementia Nursing and our Memory Lane Unit. This is a true passion in my Nursing.

Jane

Jane Haley

Job Title: Senior Care Assistant Joined: 2023

Hello, my name is Jane. I have been a carer for 2 years and I love my job. I moved to care after looking after my father-in-law after he was taken unwell. I enjoy learning new things every day and I love being able to care for our residents. I started to work at Mount Tryon over a year ago now and I have not looked back.


I enjoy spending time with my grandchildren and I like animals.

Susan

Susan Jones

Job Title: Care Assistant Joined: 2021

Hello, my name is Susan and I have been a carer at Mount Tryon for nearly 3 years now. My background consists of being a carer for 13 years in both residential and community care. I enjoy the work that I do, I find it very rewarding to help people who can no longer look after themselves the way they once did. I also like meeting new people and talking with people which helps me with my job as I like to hear about their life stories. I am a grandmother to 3 very active boys who I look after on my days off but I love it. Here at Mount Tryon, I work with a brilliant group of people from so many different countries it is very interesting to hear all about their different cultures. We work hard and support each other, we are a great team and I really enjoy the job that I do.

Thejus

Thejus Jose

Job Title: Care Assistant Joined: 2022

Hello, my name is Thejus Jose but I like to be called TJ.


Originally I am from India but I moved to the UK a few years ago. I am a Masters Degree Graduate from the University of Central Lancashire. I have been working at Mount Tryon for the last two years. I love my job and I am very happy here. When I am not at work I like to watch movies.

Ann

Ann White

Job Title: Resident Ambassador Joined: 2024

I enjoy mixing with other people and knowing what they feel and think about things, so hopefully this will suit me to do this role. I have been given the honour to do this.


I realise I will need patience and will try to be open and truthful in difficult situations.


I have had many years of learning to be patient as a teacher so this should stand me in good stead!

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