Primley Court Nursing Home

13 Primley Park, Paignton TQ3 3JW
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9.9 109 Reviews
  • Primley Court Nursing Home, Paignton
Primley Court Nursing Home has been providing effective, quality care for older people since 1985. Its location combines two service facilities: The Court and The View. Each facility delivers a pathway of care for people with complex or higher nursing needs, including dementia.

The services at The Court and The View are responsive and well led, offering specialist support and engagement to those with an enduring nursing condition or for people requiring higher personal care interventions.

Residents at The Court may be physically fit, but the nature of their condition may require an extra degree of supervision or support from the professionally trained staff teams who are experienced in advanced dementia care, complex nursing and clinical management of conditions, disease, disorder or injury. Personal one-to-one care services can be offered and all residents are supported by the local community multi-disciplinary healthcare team.

At The View, traditional nursing care services are offered in a Victorian villa and modern, purpose-built area set high on the hill side of Primley Park, enjoying commanding sea views across Paginton and Torbay. With an established emphasis on providing for higher nursing need services, care of long term conditions and end of life care, The View has become a top local choice for clinically accredited care services.

Primley Court Nursing Home is proud to care for those seeking a quality care service offering a complete care pathway and highly motivated, experienced and well-trained staff, who fully appreciate each individual's personal care needs and aspirations.

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Care Provided by Primley Court Nursing Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 78 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Clarissa Bautista (Registered Manager)
  • Admission Criteria
    • On enquiry
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Couples/Companion Rooms (6)
    • Single Rooms with ensuite Wet Room (35)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2002
    • Last Refurbishment: 2012
    • Number of floors: 4

Funding & Fees Guide for Primley Court Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,171
    • Self-Funded Nursing Dementia Care from £1,516

  • Care Packages are subject to periodic care plan and annual cost of living review. Private and Funded One to One care can be provided through our bespoke specialist complex dementia care service, which is available following our individualised clinical assessment.
  • (these prices are only a guideline, please contact Primley Court Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open Visiting


  • Parking

  • Parking on Site


Primley Court Nursing Home Reviews (109)

Total of 109, showing 81-100
9.9

Primley Court Nursing Home has a Review Score of 9.9 (9.883) out of 10, based on 27 reviews in the last 2 years. Over all time Primley Court Nursing Home has 109 reviews.

Overall Experience

  • 79
  • 28
  • 1
  • 0
  • 1

Date Published

109
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13
27
82

Review from Laura J (Daughter of Resident) published on 1 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was moved to the home in a very bad way after a long stay in hospital. Since then she has improved well and has been cared for very well by the staff. The staff and management have been wonderfully patient, kind, caring and professional. The home is a little tired, but after arranging nice
things in the room it is very nice and comfortable. I am very grateful to them for everything.

Reply from Stephen Crisp, Director at Primley Court Nursing Home

Laura thank you for your kind words about our service and we are delighted you find our care of your mother excellent. You will have noticed that our new lounge, dining and bedroom chairs have arrived this week which all incorporate built-in pressure relief cushions, so smart, dementia appropriate and practical whilst now enhancing the environment.


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Review from D W (Nephew of Resident) published on 31 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home and staff were wonderful. Great care was taken to make my uncle happy and comfortable during his last months.

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Review from Barbara S (Wife of Resident) published on 13 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband moved into Primley because I could no longer cope with his challenging behaviour. He was on one to ones at first, day and night. He is only on one to ones at night now. All the staff are attentive, kind and caring. He is now in a safe and caring environment.
I am confident he is in the
right place for him.

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Review from Penny R (Friend of Resident) published on 30 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Looking after dementia residents is a very difficult job, The staff at Primley are well trained and do very well. With so little funding I am sure they are not paid enough for what they do.

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Review from Alan P (Son of Resident) published on 30 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is being looked after very well at Primley Court.

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Review from Julie H (Daughter of Resident) published on 11 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dads 8 months of care at Primley View was exceptional. All the staff were kind, attentive and respectful. There wasn't one person involved in his care that I felt uncomfortable with. We could speak to a nurse at any time and after his peaceful passing, we have no unanswered questions. The family were
always welcomed and we were very well supported. Some improvements were made both inside and outside, rooms decorated outside space made more attractive. The staff clearly work well as a team and are very well managed.

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Review from A M (Wife of Resident) published on 4 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband took up residence after being in hospital for 6 weeks - once he had settled into the routine he became calm. The carers have always shown unbelieveable patience towards him and the other residents. His room is spotless.

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Review from Janet T (Wife of Resident) published on 15 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During the meeting it was established that my husband is able to reasonably dress himself, choose and eat meals and usually cope with toilet visits. The carer present was able to answer most of the questions as of course he is much more aware of these things than me.
I visit several times a week, but
avoid mealtimes as my husband would think I ought to be joining in!
He is very confused and his memory is negligible, but owing to my bad health over the last 18 months, I have been so thankful, when in hospital, that he is in good hands.

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Review from Delphine H (Wife of Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was admitted to Primley Court on 17th November 2017.
Whilst in Primley Court he was very well looked after by Senior Management, Nurses and the many Carers.
They were all extremely polite an helpful and were all trained to look after dementia patients.
Nothing was too much for them.
I
would recommend Primley Court Nursing Home to all my family and friends.

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Review from Vona S (Daughter of Resident) published on 7 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to Primley Court after a serious deterioration in her Vascular Dementia. The place that she was in for assessment could not manage her and she was taken to Primley Court. My mother settled well due to the care she received. She is well looked after both physically and emotionally.
The staff are all kind and caring, treating their patients with respect. At a very traumatic time for our family, we were also met with kindness and consideration. This is a well staffed, well-run home caring for the people with very difficult needs, to a very high standard. I feel that my mother is in safe hands.

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Review from Betty B (Wife of Resident) published on 12 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my husband every day if I can and I am always welcome, it's like a second home. I find all the staff well trained in every way and very helpful at all times, it's always very clean. They all have a personal touch with each person and treat them with RESPECT which does make a good impression
on one who visits on a regular basis. I am so grateful my husband has a wonderful second home, his first home was with me.

Reply from Stephen Crisp, Director of Operations at Primley Court Nursing Home

Betty thank you for your kind comments which mean a lot to our staff who do work so hard to keep the home clean and homely in challenging circumstances, which is why taking the trouble to review our services is much appreciated.


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Review from Suzanne S (Granddaughter of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Primley put on a fantastic day for my nan who was 100 years young. She has been here for the last 7 plus years. Every time I visit, the staff are always very caring and helpful. The residents are at ease with the staff and there is a lot of love in here. I can't thank everyone enough for making my nan
enjoy the rest of her days here. The staff work so hard and tend to the residents every need and put the families mind at rest if ever there was an illness. I can't express how lovely they are all.

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Review from J R (Wife of Resident) published on 2 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was here 11/1/2017 - 20/1/2017. The manager was wonderful as were all the staff, so kind and caring all the time. I was amazed how well my husband and I were treated. The Primley Court Nursing & Residential Home was excellent and I would recommend to everyone who needs care and support. Nothing
was too much trouble. Thank you, everyone.

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Review from K L C (Friend of Resident) published on 14 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Primley Court has a friendly and warm feel when you arrive. Staff are friendly and helpful. Nothing is too much trouble. Staff seem to go the extra mile and respect the shift leader (who is outstanding in her leadership/care). I can't recommend Primley Court highly enough. (Outstanding care and attitude)

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Review from Chris T (Son of Resident) published on 14 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is the fourth care home that my father has been in and undoubtedly the best. He resided there for over five years. All the staff have been very caring to dad and supportive to us and we were always encouraged to join in activities and events at the home. Dad sadly passed away on 23rd January but
I was able to stay with him through the night before his death. The care and support both dad and we received over the period of his illness and passing was outstanding.

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Review from Peter F (Husband of Resident) published on 26 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very satisfied with my wife's care over the last 3-4years in this home.
The staff, of various nationalities, are without exception, caring and loving, not only to my wife, but to all the patients I have observed over the years.
They are friendly and open to me as a relative and telephone
to tell me of any mishaps, however minor, should they occur.
If I request that something should be done or investigate about my wife, it is done or a reason for not doing it.

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Review from Janet M (Wife of Resident) published on 20 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The quality of car eis excellent. All residents are treated according to individual needs and preferences. My husband is unable to communicate but is relaxed and comfortable. The staff have learnt how to get the best responses from him, for example, which flavours encourage him to accept his medication
and Cds of folk music or birdsong give the right atmosphere when he is in his room. Family and friends are made welcome at any time. The GP is called promptly when there are any medical problems.

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Review from Graham J (Husband of Resident) published on 13 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife became a resident on 4/8/2016 after being nursed at home for some time, I was rather apprehensive of being separated after a sixty-one-year marriage but was made to feel better when greeted by the staff. The worst fears I had; bad treatment and the smell of urine were put to rest when we were
given a tour. Rooms were great, en-suite etc. I can honestly say my wife after 3 months is happy and well settled there thanks to the great staff and care workers. The home is spotless thanks to the many cleaning staff, I can't recommend it enough. Well done, my minds at rest.

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Review from John I (Husband of Resident) published on 11 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife's care and attention in Primley House Care Home has been first class. On the rare occasion when I have raised a concern, it was handled quickly and efficiently with both staff and management.

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Review from Anne K (Wife of Resident) published on 14 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was worried about my husband of 56 years going into care. How wrong I was. From our first contact, they could not have been more caring and welcoming, what a wonderful place. The staff are so kind and professional and an example to everyone in the caring sector. My husband has changed from being anxious,
depressed and in constant pain to being calm and smiling. He is always clean and smart and is not allowed to suffer pain or discomfort. He enjoys the food snacks and cuppa's and the special contact with all the staff. If we could, my family and I would award them an Olympic gold medal. Thank you Primley Court Nursing & Residential Home, I can sleep at night. If needed, I hope I too can be cared for here.

Reply from Stephen Crisp, Director of Operations at Primley Court Nursing Home

Thank you for your lovely review, our staff team work so hard for our residents and will appreciate your comments.


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Current Review Score: 9.9 (9.883)

Overview of Review Score

The Review Score of 9.9 (9.883) out of 10 for Primley Court Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.883 for Primley Court Nursing Home is calculated as follows: ( (281 Excellents x 5) + (31 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 315 Ratings = 4.883

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Primley Court Nursing Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

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