Primley Court Nursing Home

13 Primley Park, Paignton TQ3 3JW
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9.9 111 Reviews
  • Primley Court Nursing Home, Paignton
Primley Court Nursing Home has been providing effective, quality care for older people since 1985. Its location combines two service facilities: The Court and The View. Each facility delivers a pathway of care for people with complex or higher nursing needs, including dementia.

The services at The Court and The View are responsive and well led, offering specialist support and engagement to those with an enduring nursing condition or for people requiring higher personal care interventions.

Residents at The Court may be physically fit, but the nature of their condition may require an extra degree of supervision or support from the professionally trained staff teams who are experienced in advanced dementia care, complex nursing and clinical management of conditions, disease, disorder or injury. Personal one-to-one care services can be offered and all residents are supported by the local community multi-disciplinary healthcare team.

At The View, traditional nursing care services are offered in a Victorian villa and modern, purpose-built area set high on the hill side of Primley Park, enjoying commanding sea views across Paginton and Torbay. With an established emphasis on providing for higher nursing need services, care of long term conditions and end of life care, The View has become a top local choice for clinically accredited care services.

Primley Court Nursing Home is proud to care for those seeking a quality care service offering a complete care pathway and highly motivated, experienced and well-trained staff, who fully appreciate each individual's personal care needs and aspirations.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 78 Service Users

Dementia Care Types

  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1171
  • Self-Funded Nursing Dementia Care: from £1516

Care Packages are subject to periodic care plan and annual cost of living review. Private and Funded One to One care can be provided through our bespoke specialist complex dementia care service, which is available following our individualised clinical assessment.

These prices are only a guideline, please contact Primley Court Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Clarissa Crisp (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • On enquiry
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2002
  • Last Refurbishment: 2012
  • Number of floors: 4

Room Information

  • Single Rooms (66)
  • Couples/Companion Rooms (6)
  • Single Rooms with Ensuite Wet Room (35)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • Open Visiting

Parking

  • Parking on Site

Primley Court Nursing Home Reviews (111)

9.9

Primley Court Nursing Home has a Review Score of 9.9 (9.895) out of 10, based on 21 reviews in the last 2 years.
Over all time Primley Court Nursing Home has 111 reviews.

Overall Experience
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Date Published
  • 111
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Reviewer Connection to Primley Court Nursing Home
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Total of 111, showing 61-80
Review from Anna S (Daughter of Resident) published on 25 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father spent his last couple of weeks in this lovely nursing home. The staff were absolutely lovely, caring, respectful and very kind. They really went out of their way to call us regularly, and they really looked after my dad so well. We were able to safely visit him, following the government guidelines,
so we could say our goodbyes. I wouldn't hesitate to recommend this nursing home. One lady, in particular, was so very kind to us, and I know that my dad would have been very appreciative of the care from all the nurses. My brother and my dad's girlfriend also felt the same.
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Review from M D (Wife of Resident) published on 13 January 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Though the last year has been very tough on all care homes, Primley Court has still provided excellent care to all the residents under very challenging circumstances. Since the Covid crisis, my husband's needs have become a lot more as he now needs a wheelchair as he has become unable to walk. I cannot
praise the staff enough for the work they have put in, always with a smile.
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Review from Catherine G (Daughter of Resident) published on 4 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Primley Court have been incredible. My Dad has settled well and is so much more at peace now. Staff managed to arrange a visit in the pod for Christmas eve for my Mother, although it was very emotional, the staff also supported my Mother during the visit which was very kind. Dad was clean-shaven,
in his own clean clothes and was looking well, I have no doubt that Dad is being well looked after and is happy.
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Review from Phyllis (Wife of Resident) published on 30 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband had been in a Care Home in Newton Abbot for 3 months but had been transferred to Primley Court as they could not manage his irrational behaviour. Having been at Primley Court for some 6/8 weeks he appears happier and calmer with no reports of irrational behaviour. I would not hesitate to
recommend this Home as all the staff are very pleasant and helpful with any queries.
Reply from Stephen Crisp, Director at Primley Court Nursing Home

We are so pleased that your Husband has settled in well with us and that you are happy with our professional care and support to him that has reflected in stabling his behavior; it's a pleasure to help and thank you for your kind comments our care team will be delighted.

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Review from J H (Wife of Resident) published on 21 December 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The staff at Primley View were very kind and patient under very difficult circumstances. We will be always grateful to them for making his last months as good as possible. It has been difficult visiting during the last months, but they made it possible where we stayed outside and could talk through
a door social distance observed. The food could be improved.
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Review from Debbie O (Daughter of Resident) published on 16 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Primley View have been brilliant at caring for my sometimes difficult mother. They are warm and kind towards her and have worked hard to meet her needs. She has become very attached to them, they have managed to persuade her to accept personal care, which she rejected before, so it is clear
that she trusts that they have her best interest at heart.
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Review from David B (Husband of Resident) published on 14 October 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On the first contact with staff at the home, I was impressed with the knowledge they had on my wife after only a few hours. They had taken time to find out her likes and dislikes, interests, food choices etc. They reassured me on how my wife was settling in and always happy to give me a full report
on how she gets on overnight. It was easy to arrange covid safe visits with clear instructions on what would happen on my visits. Not allowed in, so can only comment on rooms/building condition as observed from outside.
Reply from Stephen Crisp, Director at Primley Court Nursing Home

Thank you for your comprehensive review of Primley Court and importantly recognising our staff interaction with you and ensuring we have detail on meeting your wife's needs at this difficult time. It's unfortunate that at present we are experiencing Government lead restrictions around visiting; however, we try our best to accommodate all our and residents' relative's desires of maintaining contact and in addition, we do offer technological options. I wish you well. Stephen.

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Review from A T (Son of Resident) published on 24 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Primley View has been my dad's home for nearly two years, and I would like to let you know that the whole team have done an excellent job in making my dad happy and comfortable. Nothing was too much trouble for the team when he was alive. It also made my wife and me feel happy that Dad was being looked
after in an excellent way. Thank you all for your caring nature and cleanliness.
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Review from R B (Son of Resident) published on 22 April 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Your care, love and affection for our mother in her final weeks of life was exceptional. You took the time to communicate with her daily and ensure her care needs were met. You welcomed us and supported us in a very considerate manner - gave us space and time to spend our last few hours with our loving
Mum in an environment that helped ease the anxieties and upset of losing such a key family member.
Reply from Stephen Crisp, Director at Primley Court Nursing Home

R B - Thank You for taking the trouble to comment on our services to your Mother, our team will welcome your feedback.

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Review from D G (Daughter of Resident) published on 2 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On arrival staff always polite and helpful. The building inside had had a good facelift. Re-painted and wired. Lounges all clean with new decor. All seating replaced by PVC so easily cleaned. The carers are always busy with challenging people, always keeping an eye out and never abusive to these people.
Bedrooms are spotless and bathrooms. My mother is kept very clean and well dressed. Fed well and joins in with activities. Plenty of entertainment from various musicians etc. 100% I feel very lucky she's here.
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Review from L B (Sister of Resident) published on 27 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I give the highest recommendation to the deputy manager and staff for their care and attention given to the patients in their care. My brother was very, very happy at this nursing home for the last 16 months, in fact he had chance to move but preferred to stay at Primley Court The View. To me this says
it all.
Reply from Stephen Crisp, Director at Primley Court Nursing Home

The Manger and her team will be delighted with your recommendation and kind words about the care of your brother especially his choice to stay with us. Thank you.

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Review from I L (Brother of Resident) published on 16 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The whole staff was good and kind to the patients. They let my brother help with the gardening and handing out cups of tea. Every so often people would come in to entertain them. I was very pleased with how he was looked after, I could not have asked for better care for my brother.
Reply from Stephen Crisp, Director at Primley Court Nursing Home

Thank you for those kind words and your overview of our care.

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Review from P B (Wife of Resident) published on 11 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience with Primley Court has been very welcoming and warm in visiting my husband. The staff have been excellent and I couldn't be happier as my husband is very settled and happy there.
Reply from Stephen Crisp, Director at Primley Court Nursing Home

Thank you for your kind feedback on our service our staff will be delighted and prospective service users confident in their choice to be with us.

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Review from F W (Wife of Resident) published on 27 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in Primley Court for the past 3 years. The care he has received is excellent. I would recommend Primley Court to anyone looking for a care home.
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Review from A F (Wife of Resident) published on 25 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the care my husband received.
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Review from J P (Brother of Resident) published on 10 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care home is run very well. There are plenty of nurses and attendants to deal with some very confused and difficult residents. The staff are also very helpful to visitors and liaise with them on a personal basis. Special mention should go to the manager; as she is very efficient and manages to retain
a sense of humour amongst the madness.
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Review from A P (Sister of Resident) published on 10 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been looked after and cared for professionally in a compassionate way.
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Review from A P (Daughter of Resident) published on 10 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been a resident at Primley Court for a considerable amount of time now. She is treated with tender care and respect. Applaud all staff for their commitment shown in what can be challenging and demanding. When my visits end, I leave safe in the knowledge that Mum is in safe and capable hands,
which gives me peace of mind. From my heart, thank you Primley Court.
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Review from Christine L (Wife of Resident) published on 10 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After looking at several care homes we decided that this was the very best in all ways. My husband has been here for 12 months and I have found no problems. All the staff are wonderful, food and drink is excellent as are the activities and special days i.e valentines day, easter, birthdays, parties
and lots of music.
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Review from Kelly V (Daughter of Resident) published on 5 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was heartbreaking when my Mum and I had to make the horrible decision to put Dad into care. At first, visiting him at Primley was hard, but in a short amount of time Dad settled and soon it became evident, after taking him out for a drive, that he couldn't wait to get back to Primley. All the staff
were always jolly, warm and friendly. My Dad felt safe there! The nurses and carers soon became an extended family to him and to my Mum and me. One particular member of staff cared for my Father like he was her own family. We can't express our gratitude enough.
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Current Review Score: 9.9 (9.895)

Overview of Review Score

The Review Score of 9.9 (9.895) out of 10 for Primley Court Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.895 for Primley Court Nursing Home is calculated as follows: ( (216 Excellents x 5) + (21 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 239 Ratings = 4.895
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Primley Court Nursing Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (0)

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Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Primley Court Nursing Home to verify any information. View our terms and conditions. Primley Court Nursing Home has an Enhanced Service - more info.