Amberwood House, Ferndown, Dorset
Amberwood House, Ferndown, Dorset
Amberwood House, Ferndown, Dorset

Amberwood House is a beautiful home in Ferndown.

It is situated very close to the community arts centre, local shops, churches and doctors' surgeries.

Amberwood House is a bright, luxurious and welcoming home with 54 en-suite bedrooms, many of which overlook peaceful, landscaped garden.

The main lounge and dining room offer company and comfort and extends out onto a colourful patio from wide French doors.

Further cosy lounges, a cafe, an interesting library and an activity room all combine to make Amberwood a delightful home.

Group: Colten Care Ltd

Person in charge: Carole Butler (Manager)

Local Authority / Social Services: Dorset County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 54 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Single Rooms: 54

Rooms with ensuite WC: 54

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Amberwood House is easily accessible by car. If you are using a GPS or route finder system to get to the home, enter the home's postcode BH22 9AX. Wilts & Dorset Buses service Ferndown and the surrounding areas. Services are frequent and there is a bus stop situated in the town centre.

Visiting:

At Amberwood House, there are no specific visiting hours, please sign into the visitors book. If outside of Reception hours, just ring the bell and a member of staff will enable your visit.

Parking:

The home has its own car park, if you know when you are planning to visit, please get in touch and a space will be saved for you.

Latest Care Quality Commission* Report on Amberwood House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 31 minutes ago

Nursing & Residential

Reviews

9.8 Amberwood House has a Review Score of 9.8 (9.782)

The Review Score of 9.8 (maximum of 10) for Amberwood House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews over all time. This Average Rating is also the rating value for Amberwood House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.856 for Amberwood House is calculated as follows: ( (226 Excellents x 5) + (36 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 263 Ratings = 4.856

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.926 Points relating to the number of positive Reviews for Amberwood House is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10.8 positive Reviews (54 registered maximum number of service users ÷ 5). 10 Reviews ÷ 10.8 Target = 0.926

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    20
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Amberwood House?

  • Extremely LIKELY
    18
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Amberwood House

  • Daughter of Resident/Service User
    6
  • Resident / Service User
    5
  • Son of Resident/Service User
    5
  • Brother of Resident/Service User
    1
  • Brother-in-law of Resident/Service User
    1
  • more

My relative came to this care home after a prolonged period in the hospital. Her needs are complex and challenging. The staff have been very professional, caring and proactive. I am enormously impressed by the care my sister-in-law is receiving and grateful.

How likely would you be to recommend Amberwood House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Friendly, clean, tidy and good food. My mother is very happy here and finds the staff very friendly, kind and attentive. Thank you.

How likely would you be to recommend Amberwood House? Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Pleasant environment, friendly and helpful staff.

How likely would you be to recommend Amberwood House? Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I have 2 friends who are residents - both very well cared for - physically and psychologically. Nursing care is with kindness, compassion and respect and dignity. Social interaction is respectful of people's wishes but the "entertainment" is very good. Participation encouraged with both clients and visitors. Excellent all round.

How likely would you be to recommend Amberwood House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Living in Lancashire far away, I stayed an extra night in the well-appointed Guest room, as my heart couldn't pull myself away from my very ageing mum. Seeing her loose her ambulate, loose her sight and now with pain, while she still retains her lively spirit. I had seen and knew the Amberwood care and facilities were excellent. From the nursing to the cleaning, all were excellent but I still worried who would replace me as her attentive son and companion? Who would stroke her hair, sit and play cards and sing with her?
And then I met one of the to Colten Companion Team and the magic happened. I was released and I could book my return train ticket confident that mum was being looked after totally. Thank you Coulton Companions and all at Amberwood House.

How likely would you be to recommend Amberwood House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff are very friendly and helpful.
The food is excellent.
The home is very clean and tidy.
Personal care is good.

How likely would you be to recommend Amberwood House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

We needed a safe warm environment for mum after a serious fall. She is an independent very elderly lady, who appreciates privacy, empathetic care and beautiful surroundings. After a big confidence knock back she wanted to be able to recover steadily, choosing her own pretty room at her own pace. All needs were met at Amberwood House, after a trusted friend's recommendation. Mum wanted to extend her respite fortnight so although expensive we felt Amberwood House represented all she needed as we are 80 miles away. Warm understanding competent staff, tranquil, stylish rooms, frequent diverse staff visits a lovely home.

How likely would you be to recommend Amberwood House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My Father-in-law took up residence two months ago. I've been impressed with the high standard of care he has received and also the friendliness and dignity with which he is treated. The manager and other staff have been generous with their time in talking with us and answering questions or concerns. It is evident that a lot of thought has gone into planning the activities programme. The home is very well appointed, comfortable and homely with a warm and friendly atmosphere.

How likely would you be to recommend Amberwood House? Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

All the staff are friendly, just like friends, not distant or aloof. Always on hand to answer questions or attend to a problem.
The residents must like it there because they are also chatty and friendly.

How likely would you be to recommend Amberwood House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Very caring home. All staff are talkative to residents and very accommodating. Beds could be a bit more comfortable. Staff treat you like humans. Food is good and well cooked, could be a bit more variety.

How likely would you be to recommend Amberwood House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother arrived at Amberwood House at the end of January 2016 and the move went very smoothly due to the efficient care of so many staff members. Listed below are a few points I find impressive about Amberwood House.
1. Good first impression on entering the reception area throughout the ground floor.
2. Bright internal furnishings and decor.
3. Good sized bedrooms and bathrooms furnished to a high standard.
4. Friendliness of the staff both of the residents and their guests.
5. Variety and flexibility of the daily meals- often a special pasta dish will be prepared just for my mother as this is her favourite food.
6. The variety of activities throughout the week, especially at the weekend.
7. Might consider getting in a manicurist a couple of days a week in the room used by the hairdresser.

How likely would you be to recommend Amberwood House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Always clean and fresh smelling. Good/pleasant atmosphere. Approachable staff. Excellent food. Plenty of activities. Nice areas for tea/coffee. Minus point - sometimes parking is difficult.

How likely would you be to recommend Amberwood House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Elaine Farrer, Assistant Marketing Manager at Amberwood House responded to this review on 29 Sep 2016:

Thank you for taking the time to review Amberwood House. The feedback is very valuable to us. We are currently working with our staff and visitors to improve the parking at the home, all avenues to ensure that less cars are parked within the grounds for long periods of time are being reviewed. Thank you once again for your review.

This home is well run, clean and comfortable. The staff are very kind and considerate to all residents and they maintain a happy and cheerful environment which is very reassuring for myself and my family knowing that our mum is so well cared for now she is bed bound. I would have no hesitation in recommending this home, which is more like a luxury hotel than a nursing home. Well done and thank you to all concerned.

How likely would you be to recommend Amberwood House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

I moved into Amberwood in 2014 on respite and was so happy that I decided to stay. The food and catering team are excellent. I am very happy living at Amberwood and the staff team are very kind and friendly and very happy with the care and support I receive. Lots of activities which I really enjoy.
I regularly meet with the Home Manager and assist with interviews as the homes residents representative.

How likely would you be to recommend Amberwood House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care my Mum is receiving is first class and all the staff under the manager's guidance are excellent.

How likely would you be to recommend Amberwood House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father arrived as an interim resident, however quickly settled and enjoys life so much at Amberwood he has decided to stay. Every member of staff appears to have time not just for dad but for me too when I visit. Nothing is a silly question, from management to laundry staff, they all have a smile on their faces. The whole environment is spotless and a joy to be in. Everyone values dad as we do and that's wonderful.

How likely would you be to recommend Amberwood House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Our mother has been cared for at Amberwood House Ferndown for two and a half years, following a stroke and semi paralysis. With the help of 1st class nursing and efficient, friendly caring staff she soon regained her smile and is very happy in her home. Added to her care and support she enjoys a 1st class restaurant, beautiful gardens relaxing lounges to socialise in, a hairdressing salon, cafe and most importantly, to have the freedom and security to lead a normal life. We, her family and friends are always welcomed and encouraged to enjoy and participate in the varied leisure and entertainment program. We have full peace of mind that our manager's office is always open for comments/advice and that mum is receiving excellent care and enjoys her life in her family home whilst still receiving love from family.

How likely would you be to recommend Amberwood House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I am happy with all the care and support I get in Amberwood House. I think it's a five-star hotel and I was looking forward to coming back again. They are all kind and helpful, such as the manager and nurses and all other staff.

How likely would you be to recommend Amberwood House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband stayed here three years ago when ill and was looked after very well. Unfortunately he was very ill with cancer and died here on the 22nd of November 3 years ago. The staff had been very good and kind to him and he was looked after well, with great kindness.
I do get very fond of some of the lovely nurses who look after me, I am very grateful when they cheer me up when I feel low. Some even offered to go shopping with me. I feel so lucky to have them. I am deeply sorry when they are sent to another ward or room.

How likely would you be to recommend Amberwood House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent.

How likely would you be to recommend Amberwood House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rooms are very comfortable and attractive, though chairs could have been more comfortable. Bathroom ok, a good variety of food, laundry service could have been better, I lost two items of clothing which were never found. Staff were great, always pleasant and ready to help.

How likely would you be to recommend Amberwood House? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Elaine Farrer, Director of Operations at Amberwood House responded to this review on 12 May 2016:

Thank you for your comments about the staff, management, accommodation, cleanliness and laundry service at Amberwood House. Please note we have a strict labelling programme for clothing in order to prevent items from going astray. This is part of our step-by-step admission guide. Thereafter, we rely on families letting us know when they bring new items of clothing in so they can be labelled as well. We are sorry about the missing clothing mentioned on this occasion. Please be reassured we do our very best to ensure laundry is cared for and not lost and are confident that this matter has now been resolved. Thank you once again for sharing your thoughts.”

Amberwood House is an excellent residential and nursing care home, with a superb staff who gave me great care and treated me with so much kindness. When I spent two weeks there for extra rest after my operation to remove a large growth and full hysterectomy at the age of 91 years. I thank them all/

How likely would you be to recommend Amberwood House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Colten Care Ltd

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Amberwood House