Amberwood House

418/424 Ringwood Road, Ferndown BH22 9AX
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9.9 69 Reviews
  • Amberwood House, Ferndown
Amberwood House is a beautiful home in Ferndown.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

It is situated very close to the community arts centre, local shops, churches and doctors surgeries.

Amberwood House is a bright, luxurious and welcoming home with 54 en-suite bedrooms, many of which overlook peaceful, landscaped garden.

The main lounge and dining room offer company and comfort and extends out onto a colourful patio from wide French doors.

Further cosy lounges, a cafe, an interesting library and an activity room all combine to make Amberwood a delightful home.
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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 55 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1382

These prices are only a guideline, please contact Amberwood House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Diane Nicholls (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (55)
  • Single Rooms with Ensuite Wet Room (1)

Visiting

  • At Amberwood House, there are no specific visiting hours, all that is asked is that visitors let the home know they are in the building by signing in on the iPad in Reception, if outside of Reception hours, just ring the bell and a member of staff will enable the visit.

Parking

  • Parking is available on site at Amberwood House, all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be saved.

Amberwood House Reviews (69)

9.9

Amberwood House has a Review Score of 9.9 (9.910) out of 10, based on 12 reviews in the last 2 years.
Over all time Amberwood House has 69 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Amberwood House
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Total of 69, showing 1-20
Review from Chris S (Son-in-law of Resident) published on 14 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are very professional and the home is very well managed, so much so my mother in law is now a permanent resident.
Reply from Diane Nicholls, Home Manager at Amberwood House

We're so pleased to know you've been happy with the care and management here, and that your mother-in-law has settled in as a permanent resident. It's lovely to have her as part of our home, and we really appreciate you sharing your thoughts.

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Review from J D (Husband of Resident) published on 5 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A safe and secure home which cares for my wife's physical needs, her disabilities (sight loss + immobility) tends to curtail her ability to participate in the 'social' activities in the home. While there is little that can be done, the room size creates a level of discomfort and a 'stuffy' atmosphere,
and air circulation is a problem. The home is welcoming to friends and family, and good for morale.
Reply from Diane Nicholls, Home Manager at Amberwood House

Thank you for taking the time to share your experiences with us at Amberwood House. We're really pleased to hear you feel your wife is safe, well cared for, and that the home feels welcoming to you and your family. We understand how physical limitations can make it harder to take part in group activities, and we'll continue to do what we can to support her in feeling included day to day. I've also noted your comments about room comfort and air circulation. Thank you again for your feedback.

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Review from Karen C (Friend of Resident) published on 1 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit Amberwood House several times a week with the wife of one of your residents. On every occasion this lady is greeted by her name and all staff are friendly and welcoming. The home is warm, always clean and has a lovely atmosphere. I would not hesitate to recommend this home, It is the best I
have been connected to. The manager is always around, stops for a chat etc - her staff are a credit to her. A very special home I think.
Reply from Diane Nicholls, Home Manager at Amberwood House

Thank you for your kind words about Amberwood House. It's lovely to hear that you've had such positive experiences when visiting, and that the warm and welcoming atmosphere stands out to you. The team takes great pride in making the home feel special for residents and their families, so it's wonderful to receive such lovely comments. Thank you again for your feedback.

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Review from A G (Son of Resident) published on 29 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Amberwood House for the last nine years. The care that Mum has received has been excellent during this time. As Mum's health has deteriorated staff have adapted to her needs and take time to explain what they are doing, because of her hearing and dementia.
Reply from Diane Nicholls, Home Manager at Amberwood House

Thank you for your review. Were so pleased to have had your mother as part of our community at Amberwood House for the past nine years. Its wonderful to hear that she has felt well cared for, and Ill be sure to pass on your kind words to the team. Thank you again.

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Review from Jay H (Daughter of Resident) published on 9 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are finding Amberwood House a very safe, homely and happy place for our mum to be in. Every member of staff that we have met has been very loving and caring to Mum. The food is very good but Mum would welcome more plain and simple food.
Reply from Diane Nicholls, Home Manager at Amberwood House

Thank you for your review of Amberwood House. We're delighted to hear that your mum feels safe, at home, and happy with us. Our team works hard to provide the best care, and it's wonderful to know their efforts have made a positive impact. We appreciate your feedback on the food and will ensure that your mum's preference for simpler meals is taken into consideration. Thank you again for sharing your feedback.

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Review from J F (Respite Resident) assisted by family/friend published on 20 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can genuinely say I would boast about Amberwood House, it is perfect. All the staff are attentive and friendly, I am very content and have not been let down by anyone.
Reply from Diane Nicholls, Home Manager at Amberwood House

Thank you so much for sharing your experience at Amberwood House. We're glad to hear that you feel so content and well-supported by our team. It's wonderful to know that Amberwood House has met your expectations so well. Thank you again for your kind words.

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Review from Lisa H (Daughter-in-law of Resident) published on 25 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was my mother-in-law's carer prior to her move to Amberwood House and I harboured fears that she may not receive the same care as I had been giving. Oh my goodness, I was so wrong to worry! Every member of staff, no matter which department they work in, has become our extended family. Their care,
love and devotion to all residents is wonderful to see and be a part of. Amberwood is truly a special place and the staff there all give 100%, every day in every way. All I can say is thank you from the bottom of my heart.
Reply from Diane Nicholls, Home Manager at Amberwood House

Thank you for your lovely review of Amberwood House. We're delighted to hear that the care your mother-in-law has received has exceeded your expectations and that you feel part of our extended family. Our team works hard to ensure all our residents receive the best possible care and it's wonderful to know this has brought you peace of mind. Your kind words mean a lot to us and I'll be sure to share them with the whole team. Many thanks again for your wonderful comments.

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Review from David S (Son of Resident) published on 25 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment you arrive at Amberwood House, you are greeted with smiles and treated like part of a family. I feel so lucky that my mum now has a second family to look after her, everyone from the companions, cleaning, medical, management and carers take time out to check and engage with my mum, above
what would be considered as their normal job role. I cannot thank all the staff enough for the care and love they give to my mum and all our family.
Reply from Diane Nicholls, Home Manager at Amberwood House

Thank you for your kind feedback on Amberwood House. It's wonderful to hear that you felt so warmly welcomed into our home and that our team has become like a second family to your mum. They work incredibly hard to ensure that all our residents feel safe, comfortable and truly at home and it's great to know that they have made a difference for your mum and your family.

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Review from Susann B (Daughter of Resident) published on 15 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been in Amberwood House for 2 years now. She has settled in really well. My daughter and I looked at other care homes in the area but Amberwood was the best that we saw. The staff are all excellent, from the kitchen through to the nursing staff and everyone is committed to providing the best
of care with dignity. It is very important as a family that we are secure in the fact that Mum is in the best place and with the best care and Amberwood surpasses that at every level.
Reply from Diane Nicholls, Home Manager at Amberwood House

Thank you for your review of Amberwood House. It's wonderful to hear that your mum has settled in so well during her two years with us. We have a friendly and hardworking team dedicated to providing the highest levels of care, so we really appreciate your kind comments about them. We're very happy that you feel secure and that your mum is in the best place possible. Thank you once again from everyone here at Amberwood House.

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Review from L S (Daughter of Resident) published on 2 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amazing care home, can not find anything to complain about! My Mother is very happy and looked after extremely well.
Reply from Diane Nicholls, Home Manager at Amberwood House

Thank you for your feedback about Amberwood House. We're delighted to hear that your mother is happy and well cared for in our home. Providing the best possible care is very important to us, so it's wonderful to know that both you and your mother are pleased with the care and support provided.

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Review from K S (Granddaughter of Resident) published on 5 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The way they all care for my grandmother is beyond our expectations. The consideration of all the staff towards my grandmother is exceptional, always ready to talk and update on any matter.
As she comes towards end-of-life nowhere could be better for her to spend her final days.
Reply from Diane Nicholls, Home Manager at Amberwood House

Thank you for taking the time to share your experiences at Amberwood House. We greatly appreciate your kind words regarding the care provided to your grandmother. It is wonderful to hear how our staff's consideration and dedication have exceeded your expectations. Our door is always open should you have any questions regarding the care of your grandmother. Thank you once again from myself and the entire team at Amberwood House.

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Review from Keith F (Son of Resident) published on 15 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a resident at Amberwood House since June 2018. The care and support he receives has always been excellent and all the staff are very supportive and friendly. When we see the manager, she is always very welcoming and takes the time to talk to us, an outstanding manager. The activities
are very good and my father particularly enjoys the minibus trips out to local places. It feels very homely and I feel confident that my father is in a safe place and looked after very well. Nothing seems too much trouble and the staff go out of their way to help.
Thank you to everyone who works there!
I would not hesitate to recommend Amberwood House, it is the best care home!
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Review from J R (Resident) published on 20 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
At first, I was not looking forward to entering a care home as I had heard so many bad reports. My daughter found Amberwood House for me and I must admit I have been very happy since being here. Lovely caring staff, excellent food and everything run at an extremely high standard. Amberwood House is
tops and now home for me.
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Review from D B (Daughter of Resident) published on 14 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has lived happily here for eleven months now. The care and attention to detail are of a very high standard. All the staff are very kind and attentive. It was the best decision to choose this home for my mother. The companion team have absolutely made a huge difference in Mum's life. The home
manager is an excellent manager and always has time for Mum and the relatives.
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Review from M H (Son of Resident) published on 21 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother settled into Amberwood House really quickly and has no regrets about leaving her home. The staff have been lovely and have really catered for all her needs. The rooms and communal areas are clean and tidy and well-maintained. I would definitely recommend Amberwood House.
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Review from Cheryll W (Daughter of Resident) published on 7 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot fault Amberwood House and all staff there. They made my mother's last few months a joy with their caring, kindness and unfailing compassion. They took in a challenge as the only place she wanted to be was 'home' and that simply wasn't possible. They patiently won her round, discovered gentle
ways to deal with the anxiety and behaviours and made her feel loved. The food was excellent. Mother regained all the weight she had lost through not eating at home.
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Review from David S (Son of Resident) published on 7 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The best decision I made for my mum was placing her in Colten. From the top management to the part-time staff. Everyone's focus is on the resident. Nothing is too much trouble for all staff whether it's medical, activities meals or just a chat. I have been so impressed with how the relatives are kept
informed of medical conditions or just chat about anything I wish to discuss with them. If you are considering a care home for a friend or relative please talk to the management and staff at Amberwood. It will be the best move you make for your loved one.
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Review from Frances L (Daughter of Resident) published on 24 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Always excellent care for my Mum. The staff are so welcoming and have always gone the extra mile to give Mum a safe, caring and dignified home. I cannot thank each and every member of staff enough. Mum recently tested for Covid and the staff either phoned or sent a text every day to update us. Thankfully
she had recovered but this is how lovely and caring the staff are.
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Review from John L (Son-in-law of Resident) published on 24 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law has been at Amberwood House since 2019 and has always received the best care. The staff are always friendly and professional and go out of their way to make her stay as enjoyable as possible. I have the highest regard for the staff and the high standards they maintain.
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Review from V S (Sister of Resident) published on 9 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Following many months of illness, my sister's speedy admission to Amberwood and warm, caring welcome was a huge relief. This is a very comfortable home. The atmosphere was calm and homely. She loves her room, spending time in the garden and lounge, feels safe and secure, and knows she is in the right
place. Staff are wonderful, genuinely kind, caring, compassionate, and skilled. Nothing too much trouble. With their help, my sister is regaining mobility and enjoying life again. The generous meals look wonderful. Visitors are very welcome. Amberwood has given me reassurance that my sister has peace of mind, compassionate care, and quality of life, all I could ask for.
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Current Review Score: 9.9 (9.910)

Overview of Review Score

The Review Score of 9.9 (9.910) out of 10 for Amberwood House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.910 for Amberwood House is calculated as follows: ( (133 Excellents x 5) + (9 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 144 Ratings = 4.91
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Amberwood House is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Jun 2019

Overall Outstanding

  • Caring Good
  • Effective Outstanding
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (2)

Diane

Diane Nicholls

Job Title: Home Manager Joined: 2021

Diane leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have any questions or queries.

Hanna

Hanna Rehbein

Job Title: Clinical Lead

Hanna is responsible for leading the team of registered nurses and carers to meet the individual needs of the resident, through the delivery of consistently high levels of clinical care.

Frequently Asked Questions about Amberwood House

What types of Care is Amberwood House registered for?

Older Person Care is the registered (by the Care Quality Commission) category of Care.

How many Rooms does Amberwood House have?

There are 55 Single Rooms.

What are the Facilities & Services at Amberwood House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Amberwood House to the centre of Ferndown?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Amberwood House to verify any information. View our terms and conditions. Amberwood House has an Enhanced Service - more info.