Amberwood House

418/424 Ringwood Road, Ferndown BH22 9AX
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9.8 75 Reviews
  • Amberwood House, Ferndown
Amberwood House is a beautiful home in Ferndown.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

It is situated very close to the community arts centre, local shops, churches and doctors surgeries.

Amberwood House is a bright, luxurious and welcoming home with 54 en-suite bedrooms, many of which overlook peaceful, landscaped garden.

The main lounge and dining room offer company and comfort and extends out onto a colourful patio from wide French doors.

Further cosy lounges, a cafe, an interesting library and an activity room all combine to make Amberwood a delightful home.
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Care Provided by Amberwood House

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 55 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1452
The price(s) shown are provided by the care home. Contact Amberwood House for full pricing details and T&Cs.

Contact Amberwood House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Amberwood House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Kerry Mason (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2025

Room Information

  • Single Rooms (55)
  • Single Rooms with Ensuite Wet Room (1)

Visiting

  • There are no specific visiting hours at Amberwood House; all that is asked is you let the home know you are in the building by signing in on the iPad in Reception. If you are visiting outside of Reception hours, ring the bell and a member of the team will assist you.

Parking

  • Parking is available on site at Amberwood House, and all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be reserved.

Amberwood House Reviews (75)

9.8

Amberwood House has a Review Score of 9.8 (9.841) out of 10, based on 17 reviews in the last 2 years.
Over all time Amberwood House has 75 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Amberwood House
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Total of 75, showing 21-40
Review from M H (Son of Resident) published on 21 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother settled into Amberwood House really quickly and has no regrets about leaving her home. The staff have been lovely and have really catered for all her needs. The rooms and communal areas are clean and tidy and well-maintained. I would definitely recommend Amberwood House.
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Review from Cheryll W (Daughter of Resident) published on 7 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot fault Amberwood House and all staff there. They made my mother's last few months a joy with their caring, kindness and unfailing compassion. They took in a challenge as the only place she wanted to be was 'home' and that simply wasn't possible. They patiently won her round, discovered gentle
ways to deal with the anxiety and behaviours and made her feel loved. The food was excellent. Mother regained all the weight she had lost through not eating at home.
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Review from David S (Son of Resident) published on 7 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The best decision I made for my mum was placing her in Colten. From the top management to the part-time staff. Everyone's focus is on the resident. Nothing is too much trouble for all staff whether it's medical, activities meals or just a chat. I have been so impressed with how the relatives are kept
informed of medical conditions or just chat about anything I wish to discuss with them. If you are considering a care home for a friend or relative please talk to the management and staff at Amberwood. It will be the best move you make for your loved one.
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Review from Frances L (Daughter of Resident) published on 24 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Always excellent care for my Mum. The staff are so welcoming and have always gone the extra mile to give Mum a safe, caring and dignified home. I cannot thank each and every member of staff enough. Mum recently tested for Covid and the staff either phoned or sent a text every day to update us. Thankfully
she had recovered but this is how lovely and caring the staff are.
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Review from John L (Son-in-law of Resident) published on 24 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law has been at Amberwood House since 2019 and has always received the best care. The staff are always friendly and professional and go out of their way to make her stay as enjoyable as possible. I have the highest regard for the staff and the high standards they maintain.
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Review from V S (Sister of Resident) published on 9 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Following many months of illness, my sister's speedy admission to Amberwood and warm, caring welcome was a huge relief. This is a very comfortable home. The atmosphere was calm and homely. She loves her room, spending time in the garden and lounge, feels safe and secure, and knows she is in the right
place. Staff are wonderful, genuinely kind, caring, compassionate, and skilled. Nothing too much trouble. With their help, my sister is regaining mobility and enjoying life again. The generous meals look wonderful. Visitors are very welcome. Amberwood has given me reassurance that my sister has peace of mind, compassionate care, and quality of life, all I could ask for.
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Review from S B (Daughter of Resident) published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amberwood House offers a homely environment that is both caring and professional. It is well led by a General Manager and Health Care Manager who are both very approachable and supportive. All the staff are very friendly and go out of their way to meet the needs of their residents nothing is too much
trouble. The catering is excellent and offers a varied and appetising choice of dishes each day. Guests are allowed to visit at any time which is very flexible. Highly recommend the home.
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Review from J F (Daughter of Resident) published on 5 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic environment and great all round professional care with obvious strong leadership. Comfortable surroundings, spacious facilities and very flexible, accomodating staff/administrators.
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Review from Laura E (Daughter of Resident) published on 6 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father arrived at Amberwood in August 2020 following a major stroke. His mental health had been hugely affected by the stroke and he was extremely unsettled. The staff at Amberwood have been wonderful and shown so much kindness and consideration to my father’s condition. The staff have been very
supportive to me during difficult times and I’ve seen an almost miraculous improvement in my dad’s condition. He is very settled and very fond of the staff led by the manager. I feel there’s excellent team morale and a strong working ethos with an emphasis on compassion. I thoroughly recommend Amberwood.
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Review from Hadyn O (Son of Resident) published on 4 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It has been sad to see my mother lose her independence but I believe Amberwood has been an excellent choice. The care home is very welcoming and the residents are treated with kindness and respect. The food is very good and the staff have gone out of their way to be helpful and they have a happy and
positive view. I couldn't ask for more - apart from the end of covid!
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Review from Michael S (Son of Resident) published on 18 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is in a great place for all the reasons indicated in the ratings. This gives me and the family peace of mind as we mostly live in Scotland. The team here are to be congratulated as it's not the easiest job in the world.
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Review from Helen M (Daughter of Resident) published on 23 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care staff, nursing staff, and management all invest their interests in the residents and genuinely seem to care about mum's wellbeing this makes the world of difference. They go over and above the call of duty with their level of interest in their residents.
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Review from S W (Daughter of Resident) published on 10 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dear mum has had a wonderful stay at Amberwood. She has been shown so much kindness and care. She's enjoyed all the activities that she joined in with. I would strongly recommend Amberwood House to anyone looking for care for a relative or friend.
Thank you to the team.
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Review from Carole D (Daughter of Resident) published on 30 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone without exception at Amberwood House are so dedicated, they are just one big happy family. Straight away my mother was put at ease, nothing has been too much trouble and she was soon enveloped into the fold, Mum so enjoys the food.
The care and professionalism given to Mum when we found she
needed extensive nursing care has been exemplary and my sister, brother and myself are so, so pleased that our mother is residing with Amberwood
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Review from Sue P (Sister of Resident) published on 13 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I recently visited my relative at Amberwood and was very impressed by the efforts that were made to make my visit safe for everyone. eg P.P.E. Even in these difficult times the staff have managed to retain their kindness and compassion towards the residents and visitors and I was made to feel extremely
welcomed.
My relative has been at Amberwood for several years now and in all that time I have felt confident that the staff have provided a safe and happy home where she can be looked after and cared for.
I'm sure I am not alone in wishing to thank all the staff for their continued love and care that they give day after day, and the extra efforts they have made to help us keep in touch with our family.
I look forward to a time when we can visit freely and enjoy your hospitality again. ( I miss the scrumptious cakes!!!)
Every blessing to you all and thank you once again.
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Review from M Q (Respite Resident) published on 2 October 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff very helpful and considerate. Meals good, garden lovely.
Reply from Eleanor Abrams, Home Manager at Amberwood HouseThank you so much for your kind review and the likelihood you would recommend us in the future. Let us hope the next time you visit, the varied activities will be back on for you all to enjoy. As a team, we will always do our best to keep you safe and happy.
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Review from P B (Resident) published on 7 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel very safe and cared for, they look after me very well. I enjoy the food and company of others. Staf always treat me with respect.
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Review from Margaret S (Resident) published on 23 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amberwood staff do really well looking after us all. The food and the way it is served is very appealing always with nice choices, good cutlery and serviettes. Coffee is good too. The staff take their time, they are kind and always on the go. You can ask them any questions. I don't stay up too long,
and I enjoyed the art classes in the morning.
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Review from Judith B (Resident) published on 22 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although I found it quite strange living in a care home initially, I feel far more relaxed about it now.
The staff are very good from the young ones to the elderly ones; they are all really lovely.
On the whole, I enjoy the meals, but I am a fussy eater. If I ask for something special, the staff always
try to get it for me. The gardens are very well maintained, and I enjoy spending time sitting outside.
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Review from B W (Friend of Resident) published on 22 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I want to thank everyone at Amberwood House for all the care they have provided. The staff are very friendly and nothing is too much trouble. They have been great, especially as it has been a tough time over the last few weeks not being able to see my friend regularly. It is lovely that we are able
to start visiting again even with restrictions.
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Current Review Score: 9.8 (9.841)

Overview of Review Score

The Review Score of 9.8 (9.841) out of 10 for Amberwood House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.916 for Amberwood House is calculated as follows: ( (187 Excellents x 5) + (13 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 202 Ratings = 4.916
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.925 Points relating to the number of positive Reviews for Amberwood House is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.925
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Jun 2019

Overall Outstanding

  • Caring Good
  • Effective Outstanding
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (2)

Kerry

Kerry Mason

Job Title: Home Manager

Kerry leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have any questions or queries.

Michayla

Michayla West

Job Title: Clinical Lead

Michayla is responsible for leading the team of registered nurses and carers to meet the individual needs of the residents through the delivery of consistently high levels of clinical care.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Amberwood House to verify any information. View our terms and conditions. Amberwood House has an Enhanced Service - more info.