Amberwood House

418/424 Ringwood Road, Ferndown BH22 9AX
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9.8 75 Reviews
  • Amberwood House, Ferndown
Amberwood House is a beautiful home in Ferndown.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

It is situated very close to the community arts centre, local shops, churches and doctors surgeries.

Amberwood House is a bright, luxurious and welcoming home with 54 en-suite bedrooms, many of which overlook peaceful, landscaped garden.

The main lounge and dining room offer company and comfort and extends out onto a colourful patio from wide French doors.

Further cosy lounges, a cafe, an interesting library and an activity room all combine to make Amberwood a delightful home.
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Care Provided by Amberwood House

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 55 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1452
The price(s) shown are provided by the care home. Contact Amberwood House for full pricing details and T&Cs.

Contact Amberwood House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Amberwood House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Kerry Mason (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2025

Room Information

  • Single Rooms (55)
  • Single Rooms with Ensuite Wet Room (1)

Visiting

  • There are no specific visiting hours at Amberwood House; all that is asked is you let the home know you are in the building by signing in on the iPad in Reception. If you are visiting outside of Reception hours, ring the bell and a member of the team will assist you.

Parking

  • Parking is available on site at Amberwood House, and all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be reserved.

Amberwood House Reviews (75)

9.8

Amberwood House has a Review Score of 9.8 (9.841) out of 10, based on 17 reviews in the last 2 years.
Over all time Amberwood House has 75 reviews.

Overall Experience
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  • 7
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Date Published
  • 75
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  • 17
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Reviewer Connection to Amberwood House
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Total of 75, showing 41-60
Review from Neil M (Friend of Resident) published on 28 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
From initial contact to placing my friend in Amberwood, the attention to detail from the type of care through to medical needs was dealt with professionally but also considerately. When there has been any need to contact me with regard to hid health or needs; this has been done straight away.
Given
the extremely testing circumstances, we all face at this moment in time, Amberwood has kept us up to date with all matters that may be of interest or concern to us. Although worried and frustrated by the circumstances, he finds himself very satisfied with his level of care.
Reply from Eleanor Abrams, Home Manager at Amberwood HouseThank you for your kind words about how considerate and professional the staff at Amberwood House are. We note that 4 stars have been awarded for food and drink and want to reassure we have addressed the issue where your friend was given something he didn’t like to eat. Our chef has now met with your friend and is aware of his preferences.
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Review from L H (Resident) published on 2 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A true care home with kindness and respect for the patient. My one month here has felt like home. Although I am a poor eater after a major operation, the food was well prepared and mashed at the same time of arrival and now improved to proper meals, all be it small size.
Reply from Eleanor Abrams, Home Manager at Amberwood HouseThank you for your kind review and the likelihood you would recommend us. It's good to see you are recovering so well and hopefully, it won’t be long until you can start going to your regular Tennis Club.
I know the staff and the residents look forward to you visiting us once you are able.
I would also like to take this opportunity during this difficult time of social isolation to remind you of Amberwood House telephone number so that you can talk to us at any time should you become lonely.
01202 851510
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Review from Linda A (Daughter of Resident) published on 24 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother has been a permanent resident at Amberwood House for six years and throughout this time she and we, her family, have been very happy with the care and nursing that she has received. The home is well maintained with lovely gardens to use and comfortable lounges for relaxation. The whole building
is spotlessly clean. She enjoys a wide range of activities and bus excursions. We are very happy with the care given to our Mother and know that we can always chat with the Manager if any problems arise.
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Review from Paul S (Son of Resident) published on 23 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the staff to be very friendly and polite and two staff I had a good laugh with, with my impersonation of Darth Vader of Star Wars. They thought it was great!


The care given to my mum was very good and on the two occasions I was able to get to see Mum, a meal was provided which was very kind

of them!


Great staff, first class!


NB - the food and menu were not great and Mum said they kept getting the request for the menu wrong.

Reply from Elaine Farrer, Operations Director at Amberwood HouseThank you for your review and likelihood to recommend the home. I understand that since submitting this review, the Home Manager has made direct contact with your mother who has clarified that on one occasion the wrong meal was served to her room, she made staff aware of the issue and this was rectified immediately. We understand that there may have been some misunderstanding between yourself and your mother with you thinking this was a regular issue rather than a one-off occurrence. Your mother has since informed staff that although she has a very small appetite, she has found the food enjoyable.
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Review from Julie S (Daughter of Resident) published on 15 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother went to Amberwood House for respite care. Prior to this Mum was living alone with carers going in twice a day. When the respite period came to an end, Mum realised that she would miss the companionship. Not only is it wonderful for Mum but it gives me the comfort that Mum is cared for so well.
The staff at Amberwood are a credit to Colten Care. Nothing is too much of a chore for them and they are so caring.
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Review from Pamela D (Resident) published on 5 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Having no family and unable to fully care for myself, it was inevitable to come into care. I have accepted the situation gratefully.
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Review from Angela A (Friend of Resident) published on 25 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My neighbour came for 4 we4eks respite after leaving hospital. He loved the care and friendship of all the team and promptly decided to sell his house and move in. I have been delighted with the reception he has received and the way his friends are always welcome to visit. It is truly his home already
and I am so glad he is happy here.
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Review from P R (Resident) published on 21 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience at Amberwood was a very pleasant surprise. I had torn an achilles tendon and couldn't manage at home. I found the staff exceptional, always charing and going the extra mile to help and assist the patients. The food was good - myself and friends having some very pleasant meals.
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Review from J C (Brother of Resident) published on 14 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the service.
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Review from Peter B (Respite Resident) published on 11 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caring, happy environment. Good balance of activities. Comfortable accommodation, relaxing with high standard of food.
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Review from Walton S (Resident) published on 10 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During my stay of 11 weeks, I could not have asked for better treatment. The whole 4 weeks were thoroughly enjoyable.
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Review from Lois H (Resident) published on 8 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good.
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Review from P S (Resident) published on 19 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found the home staff very kind and helpful. The rooms were clean and comfortable. Great care was taken for my comfort. The food was very good, nothing was too much trouble for the staff.
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Review from Isabel S (Resident) published on 17 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Equal to a five-star hotel.
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Review from Jean S (Wife of Resident) published on 10 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home was very welcoming and made my husband feel safe for a few days respite care. He had a lovely room and enjoyed very good food.
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Review from Zoe M (Resident) published on 18 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There is a friendly atmosphere in this well-appointed care home and the same applies to the staff. Facilities are excellent.
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Review from Paul L (Brother-in-law of Resident) published on 19 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My relative came to this care home after a prolonged period in the hospital. Her needs are complex and challenging. The staff have been very professional, caring and proactive. I am enormously impressed by the care my sister-in-law is receiving and grateful.
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Review from N W (Daughter of Resident) published on 14 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly, clean, tidy and good food. My mother is very happy here and finds the staff very friendly, kind and attentive. Thank you.
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Review from J S (Son of Resident) published on 8 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Pleasant environment, friendly and helpful staff.
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Review from Karen L (Friend of Resident) published on 12 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have 2 friends who are residents - both very well cared for - physically and psychologically. Nursing care is with kindness, compassion and respect and dignity. Social interaction is respectful of people's wishes but the "entertainment" is very good. Participation encouraged with both clients and
visitors. Excellent all round.
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Current Review Score: 9.8 (9.841)

Overview of Review Score

The Review Score of 9.8 (9.841) out of 10 for Amberwood House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.916 for Amberwood House is calculated as follows: ( (187 Excellents x 5) + (13 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 202 Ratings = 4.916
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.925 Points relating to the number of positive Reviews for Amberwood House is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.925
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Jun 2019

Overall Outstanding

  • Caring Good
  • Effective Outstanding
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (2)

Kerry

Kerry Mason

Job Title: Home Manager

Kerry leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have any questions or queries.

Michayla

Michayla West

Job Title: Clinical Lead

Michayla is responsible for leading the team of registered nurses and carers to meet the individual needs of the residents through the delivery of consistently high levels of clinical care.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Amberwood House to verify any information. View our terms and conditions. Amberwood House has an Enhanced Service - more info.