Amberwood House

418/424 Ringwood Road, Ferndown BH22 9AX
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9.8 75 Reviews
  • Amberwood House, Ferndown
Amberwood House is a beautiful home in Ferndown.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

It is situated very close to the community arts centre, local shops, churches and doctors surgeries.

Amberwood House is a bright, luxurious and welcoming home with 54 en-suite bedrooms, many of which overlook peaceful, landscaped garden.

The main lounge and dining room offer company and comfort and extends out onto a colourful patio from wide French doors.

Further cosy lounges, a cafe, an interesting library and an activity room all combine to make Amberwood a delightful home.
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Care Provided by Amberwood House

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 55 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1452
The price(s) shown are provided by the care home. Contact Amberwood House for full pricing details and T&Cs.

Contact Amberwood House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Amberwood House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Kerry Mason (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2025

Room Information

  • Single Rooms (55)
  • Single Rooms with Ensuite Wet Room (1)

Visiting

  • There are no specific visiting hours at Amberwood House; all that is asked is you let the home know you are in the building by signing in on the iPad in Reception. If you are visiting outside of Reception hours, ring the bell and a member of the team will assist you.

Parking

  • Parking is available on site at Amberwood House, and all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be reserved.

Amberwood House Reviews (75)

9.8

Amberwood House has a Review Score of 9.8 (9.841) out of 10, based on 17 reviews in the last 2 years.
Over all time Amberwood House has 75 reviews.

Overall Experience
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Date Published
  • 75
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  • 17
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Reviewer Connection to Amberwood House
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Total of 75, showing 61-75
Review from Kenneth P (Son of Resident) published on 28 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Living in Lancashire far away, I stayed an extra night in the well-appointed Guest room, as my heart couldn't pull myself away from my very ageing mum. Seeing her loose her ambulate, loose her sight and now with pain, while she still retains her lively spirit. I had seen and knew the Amberwood care
and facilities were excellent. From the nursing to the cleaning, all were excellent but I still worried who would replace me as her attentive son and companion? Who would stroke her hair, sit and play cards and sing with her?
And then I met one of the to Colten Companion Team and the magic happened. I was released and I could book my return train ticket confident that mum was being looked after totally. Thank you Coulton Companions and all at Amberwood House.
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Review from Rachel A (Daughter of Resident) published on 9 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We needed a safe warm environment for mum after a serious fall. She is an independent very elderly lady, who appreciates privacy, empathetic care and beautiful surroundings. After a big confidence knock back she wanted to be able to recover steadily, choosing her own pretty room at her own pace. All
needs were met at Amberwood House, after a trusted friend's recommendation. Mum wanted to extend her respite fortnight so although expensive we felt Amberwood House represented all she needed as we are 80 miles away. Warm understanding competent staff, tranquil, stylish rooms, frequent diverse staff visits a lovely home.
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Review from D S (Son of Resident) published on 8 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are friendly, just like friends, not distant or aloof. Always on hand to answer questions or attend to a problem.
The residents must like it there because they are also chatty and friendly.
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Review from Anthony H (Resident) published on 6 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring home. All staff are talkative to residents and very accommodating. Beds could be a bit more comfortable. Staff treat you like humans. Food is good and well cooked, could be a bit more variety.
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Review from Florrie (Resident) published on 14 October 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
I moved into Amberwood in 2014 on respite and was so happy that I decided to stay. The food and catering team are excellent. I am very happy living at Amberwood and the staff team are very kind and friendly and very happy with the care and support I receive. Lots of activities which I really enjoy.
I
regularly meet with the Home Manager and assist with interviews as the homes residents representative.
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Review from Eileen R (Daughter of Resident) published on 10 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother arrived at Amberwood House at the end of January 2016 and the move went very smoothly due to the efficient care of so many staff members. Listed below are a few points I find impressive about Amberwood House.
1. Good first impression on entering the reception area throughout the ground floor.
2. Bright internal furnishings and decor.
3. Good sized bedrooms and bathrooms furnished to a high standard.
4. Friendliness of the staff both of the residents and their guests.
5. Variety and flexibility of the daily meals- often a special pasta dish will be prepared just for my mother as this is her favourite food.
6. The variety of activities throughout the week, especially at the weekend.
7. Might consider getting in a manicurist a couple of days a week in the room used by the hairdresser.
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Review from Stewart P (Son of Resident) published on 29 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always clean and fresh smelling. Good/pleasant atmosphere. Approachable staff. Excellent food. Plenty of activities. Nice areas for tea/coffee. Minus point - sometimes parking is difficult.
Reply from Elaine Farrer, Assistant Marketing Manager at Amberwood HouseThank you for taking the time to review Amberwood House. The feedback is very valuable to us. We are currently working with our staff and visitors to improve the parking at the home, all avenues to ensure that less cars are parked within the grounds for long periods of time are being reviewed. Thank you once again for your review.
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Review from Nikky L (Daughter of Resident) published on 23 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This home is well run, clean and comfortable. The staff are very kind and considerate to all residents and they maintain a happy and cheerful environment which is very reassuring for myself and my family knowing that our mum is so well cared for now she is bed bound. I would have no hesitation in recommending
this home, which is more like a luxury hotel than a nursing home. Well done and thank you to all concerned.
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Review from Chris S (Son of Resident) published on 27 July 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my Mum is receiving is first class and all the staff under the manager's guidance are excellent.
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Review from Karen P (Daughter of Resident) published on 5 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father arrived as an interim resident, however quickly settled and enjoys life so much at Amberwood he has decided to stay. Every member of staff appears to have time not just for dad but for me too when I visit. Nothing is a silly question, from management to laundry staff, they all have a smile
on their faces. The whole environment is spotless and a joy to be in. Everyone values dad as we do and that's wonderful.
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Review from Joyce Lilian T (Resident) published on 20 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy with all the care and support I get in Amberwood House. I think it's a five-star hotel and I was looking forward to coming back again. They are all kind and helpful, such as the manager and nurses and all other staff.
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Review from Denise B (Resident) published on 24 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband stayed here three years ago when ill and was looked after very well. Unfortunately he was very ill with cancer and died here on the 22nd of November 3 years ago. The staff had been very good and kind to him and he was looked after well, with great kindness.
I do get very fond of some of
the lovely nurses who look after me, I am very grateful when they cheer me up when I feel low. Some even offered to go shopping with me. I feel so lucky to have them. I am deeply sorry when they are sent to another ward or room.
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Review from Antonio F (Relative of Resident) published on 16 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent.
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Review from E W (Wife of Resident) published on 12 May 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Rooms are very comfortable and attractive, though chairs could have been more comfortable. Bathroom ok, a good variety of food, laundry service could have been better, I lost two items of clothing which were never found. Staff were great, always pleasant and ready to help.
Reply from Elaine Farrer, Director of Operations at Amberwood HouseThank you for your comments about the staff, management, accommodation, cleanliness and laundry service at Amberwood House. Please note we have a strict labelling programme for clothing in order to prevent items from going astray. This is part of our step-by-step admission guide. Thereafter, we rely on families letting us know when they bring new items of clothing in so they can be labelled as well. We are sorry about the missing clothing mentioned on this occasion. Please be reassured we do our very best to ensure laundry is cared for and not lost and are confident that this matter has now been resolved. Thank you once again for sharing your thoughts.”
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Review from Doreen L (Resident) published on 20 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amberwood House is an excellent residential and nursing care home, with a superb staff who gave me great care and treated me with so much kindness. When I spent two weeks there for extra rest after my operation to remove a large growth and full hysterectomy at the age of 91 years. I thank them all/
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Current Review Score: 9.8 (9.841)

Overview of Review Score

The Review Score of 9.8 (9.841) out of 10 for Amberwood House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.916 for Amberwood House is calculated as follows: ( (187 Excellents x 5) + (13 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 202 Ratings = 4.916
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.925 Points relating to the number of positive Reviews for Amberwood House is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.925
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Jun 2019

Overall Outstanding

  • Caring Good
  • Effective Outstanding
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (2)

Kerry

Kerry Mason

Job Title: Home Manager

Kerry leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have any questions or queries.

Michayla

Michayla West

Job Title: Clinical Lead

Michayla is responsible for leading the team of registered nurses and carers to meet the individual needs of the residents through the delivery of consistently high levels of clinical care.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Amberwood House to verify any information. View our terms and conditions. Amberwood House has an Enhanced Service - more info.