Brook View

Riverside Road, West Moors, Ferndown BH22 0LQ
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9.8 124 Reviews
  • Brook View, Ferndown
Brook View is in the peaceful rural village of West Moors situated a few minutes walk from a selection of local shops. It is a purpose-built home with en-suite accommodation for fifty-four residents set over two floors.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

Brook View welcomes residents with a warmly furnished reception area with seating, leading to the large bright dining room. A spacious lounge overlooks the garden and a cafe serving tea, coffee and cake all day long which also boasts garden views. There is a second lounge on the first floor with a television.

The team operate a popular large activities room and the home has its own fully-equipped hairdressing salon. Residents can enjoy a selection of specialist bathrooms including a hydrotherapy bath.
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Care Provided by Brook View

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 56 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1375
The price(s) shown are provided by the care home. Contact Brook View for full pricing details and T&Cs.

Contact Brook View to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Brook View to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Lauren Steele (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (50)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (1)

Visiting

  • There are no specific visiting hours at Brook View; all that is asked is you let the home know you are in the building by signing in on the iPad in Reception. If you are visiting outside of Reception hours, ring the bell and a member of the team will assist you.

Parking

  • Parking is available on site at Brook View, and all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be reserved.

Brook View Reviews (124)

9.8

Brook View has a Review Score of 9.8 (9.792) out of 10, based on 17 reviews in the last 2 years.
Over all time Brook View has 124 reviews.

Overall Experience
  • 112
  • 10
  • 0
  • 2
  • 0
Date Published
  • 124
  • 7
  • 11
  • 17
  • 107
Reviewer Connection to Brook View
  • 33
  • 23
  • 16
  • 13
  • 10
  • 6
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 124, showing 121-124
Review from Beryl C (Resident) published on 22 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My enforced living here, I find very comfortable the staff are so caring and exceptional. The food is disappointing on occasions, which is my one complaint only.
Reply from Elaine Farrer, Director of Operations at Brook ViewThank you for sharing your thoughts on our staff and we’re sorry you have occasional disappointment about the food. In our last Brook View residents’ survey 57% rated the food as excellent and 26% as good. Our Catering Manager will speak to you directly to understand more about what you want and aim to make you happier with the daily menu choices. Thank you again.
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  • Care / Support
  • Cleanliness
  • Treated with Dignity
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  • Value for Money
Review from B P (Resident) published on 19 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been here as a resident in respite care for about 6 weeks and am happily settled, being well looked after in all ways. I have a nice room kept very clean. Staff come regularly with medicine. Food is good, visitors are welcomed.
  • Facilities
  • Care / Support
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  • Treated with Dignity
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Review from Jean W (Daughter of Resident) published on 13 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is very well cared for. She enjoys the activities and the trips out. Its lovely and reassuring to know that when I leave after visiting mum that she is safe and looked after. Thank you to all the staff at Brook View.
  • Facilities
  • Care / Support
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  • Treated with Dignity
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  • Value for Money
Review from Geoff F (Husband of Resident) published on 11 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my wife took up residence in December 2014 I have been very pleased with the care and attention she has received. Considering her past medical history she has been quite well during the last 12 months. No TIA'S or hospital visits, first time for several years.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.792)

Overview of Review Score

The Review Score of 9.8 (9.792) out of 10 for Brook View is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.892 for Brook View is calculated as follows: ( (191 Excellents x 5) + (7 Goods x 4) + (3 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 204 Ratings = 4.892
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for Brook View is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Apr 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (2)

Lauren

Lauren Steele

Job Title: Home Manager

Lauren leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have any questions or queries.

Naomi

Naomi Gordon

Job Title: Clinical Lead

Naomi is responsible for leading the team of registered nurses and carers to meet the individual needs of the resident through the delivery of consistently high levels of clinical care.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Brook View to verify any information. View our terms and conditions. Brook View has an Enhanced Service - more info.