Primary Care Categories
- Older Person Care
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- For a maximum of 56 Service Users
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
The care home team were so friendly and kind and took care of all my mum’s needsJanine T(Daughter of Resident/Service User)
It has a wonderful culture and community that will make you feel right at home.Max B(Friend of Resident/Service User)
The care home team were so friendly and kind and took care of all my mum’s needsJanine T(Daughter of Resident/Service User)
It has a wonderful culture and community that will make you feel right at home.Max B(Friend of Resident/Service User)
Tucked away in the peaceful village of West Moors, Brook View offers a quieter pace of life while remaining close to local shops, amenities and the wider Dorset community. For more than 30 years, the home has provided residential and nursing care in surroundings that balance tranquillity with everyday connection.
Carefully maintained throughout the seasons, the gardens provide places to enjoy the fresh air, welcome visiting family or simply watch the...
Tucked away in the peaceful village of West Moors, Brook View offers a quieter pace of life while remaining close to local shops, amenities and the wider Dorset community. For more than 30 years, the home has provided residential and nursing care in surroundings that balance tranquillity with everyday connection.
Carefully maintained throughout the seasons, the gardens provide places to enjoy the fresh air, welcome visiting family or simply watch the changing colours of the landscape. Inside, bright communal spaces, a welcoming café and comfortable lounges create a relaxed atmosphere where conversation comes naturally. A popular hair salon and specialist hydrotherapy bath further support comfort and wellbeing, becoming valued parts of everyday life for many residents.
Residents are encouraged to shape each day in ways that feel meaningful to them. Whether taking part in creative activities, enjoying local entertainment, spending time outdoors or relaxing with friends over coffee, life at Brook View is guided by personal choice rather than routine.
An experienced clinical team provides residential and nursing care with sensitivity and continuity, building trusted relationships with residents and their families over time. As part of the award-winning Colten Care group, recognised as the 2025 National Care Award winner for Best Provider (Medium-Sized) and a carehome.co.uk Top 20 Group for 11 consecutive years, Brook View combines nationally recognised standards of care with the warmth and tranquillity of village life. Freshly prepared meals, attentive hospitality and thoughtfully maintained surroundings create an environment where people feel settled, supported and at ease.
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Care Provided by Brook View
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Contact Brook View to confirm what's included and get a personalised quote:
The price(s) shown are provided by the care home. Contact Brook View for full pricing details and T&Cs.
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Tours
Remote Tours of Brook ViewUsually available on Mon, Tue, Wed, Thu, Fri(between 9:00 AM to 5:00 PM)Virtual tours can be arranged by contacting the home directly or filling in the form below
Good to Know
Group / Owner
- Colten Care Ltd
- Private Owned
Person in charge
- Lauren Steele (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2012
Room Information
- Single Rooms (50)
- Couples/Companion Rooms (3)
- Single Rooms with ensuite Wet Room (1)
Visiting
- There are no specific visiting hours at Brook View; all that is asked is you let the home know you are in the building by signing in on the iPad in Reception. If you are visiting outside of Reception hours, ring the bell and a member of the team will assist you.
Parking
- Parking is available on site at Brook View, and all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be reserved.
Brook View Reviews (134)
10
Brook View has a Review Score of 10 (9.990) out of 10, based on 25 reviews in the last 2 years.
Over all time Brook View has 134 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Brook View
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Review from F M (Resident / Service User) published on 29 October 2026 Submitted via Postal Review Card•
Overall Experience
Excellent care & kind staff. Everyone is helpful.
Excellent care & kind staff. Everyone is helpful.
↩Reply from Lauren Steele, Home Manager at Brook View
Thank you for your kind words. We appreciate your recognition of the care our team provides at Brook View and their friendly, helpful approach.
Review from Sandra L (Daughter of Resident) published on 20 October 2026 Submitted via Postal Review Card•
Overall Experience
We were so impressed with the level of care given to our Dad during his respite/end of life care at Brook View, West Moors. There was a very homely and relaxed atmosphere coupled with skilled, caring and compassionate staff in all departments from management, carers, nurses, housekeeping,...
We were so impressed with the level of care given to our Dad during his respite/end of life care at Brook View, West Moors. There was a very homely and relaxed atmosphere coupled with skilled, caring and compassionate staff in all departments from management, carers, nurses, housekeeping, reception, maintenance, gardener and restaurant. Dad was always treated with respect and dignity, he enjoyed the beautiful garden and loved visiting the cafe and garden room. We were also treated as part of the Brook View family and were well supported. We can highly recommend without reservation
↩Reply from Lauren Steele, Home Manager at Brook View
Thank you for your feedback. We are sorry for your loss and appreciate your heartfelt words about the care your dad received at Brook View. It was a privilege to support him and your family, and we're pleased you felt so welcomed and supported throughout his time with us.
Review from P K (Resident / Service User) published on 9 September 2026 Submitted via Postal Review Card•
Overall Experience
All staff are friendly and very helpful.
All staff are friendly and very helpful.
↩Reply from Lauren Steele, Home Manager at Brook View
Thank you for your kind feedback. We're pleased you find the team at Brook View to be so friendly and helpful.
Review from J F (Daughter of Resident) published on 27 July 2026 Submitted via Postal Review Card•
Overall Experience
My mum has been at Brook View for 4 months. Her care has been excellent. The manager leads a very professional and thoughtful staff. Everyone is friendly to me and my mum. All the staff are caring and kind - this goes from the kitchen, front desk, housekeeping, carers and nurses. There are always...
My mum has been at Brook View for 4 months. Her care has been excellent. The manager leads a very professional and thoughtful staff. Everyone is friendly to me and my mum. All the staff are caring and kind - this goes from the kitchen, front desk, housekeeping, carers and nurses. There are always enough staff on duty to ensure every resident has attention and care as soon as it's needed. I am so happy we chose Brook View - I know my mum is safe and well looked after.
↩Reply from Lauren Steele, Home Manager at Brook View
Thank you for your feedback. We're pleased you are happy with the care your mother receives at Brook View, and we appreciate your words about the team's understanding, kindness, and commitment to recognising individual needs.
Review from Michael S (Resident / Service User) published on 23 July 2026 Submitted via Postal Review Card•
Overall Experience
Very good service
Very good service
↩Reply from Lauren Steele, Home Manager at Brook View
Thank you for your feedback. We appreciate your kind words about Brook View.
Review from Beryl S (Resident / Service User) published on 23 July 2026 Submitted via Postal Review Card•
Overall Experience
I think it is lovely here. Friendly staff
I think it is lovely here. Friendly staff
↩Reply from Lauren Steele, Home Manager at Brook View
Thank you for your kind feedback. We're so pleased you are enjoying your experience at Brook View, and we appreciate your kind words.
Review from J M (Respite Resident) published on 23 July 2026 Submitted via Postal Review Card•
Overall Experience
I was extremely well looked after during my stay, all staff were very friendly and most helpful. I thoroughly enjoyed all outings, especially the boat trip around Poole harbour. The food was excellent with plenty of variation.
I was extremely well looked after during my stay, all staff were very friendly and most helpful. I thoroughly enjoyed all outings, especially the boat trip around Poole harbour. The food was excellent with plenty of variation.
↩Reply from Lauren Steele, Home Manager at Brook View
Thank you for your feedback. We're pleased you enjoyed your stay at Brook View, and we appreciate your kind words about the team, activities, outings and dining experience.
Review from Trevor G (Respite Resident) published on 3 July 2026 Submitted via Postal Review Card•
Overall Experience
I am at brook view for respite - it is my first experience of a care home and arrived full of trepidation, i needn't have worried. Morale of the staff appears very high, lots of good humour. The catering is also very good, with good quality and plenty of choice. Overall i find it impossible to...
I am at brook view for respite - it is my first experience of a care home and arrived full of trepidation, i needn't have worried. Morale of the staff appears very high, lots of good humour. The catering is also very good, with good quality and plenty of choice. Overall i find it impossible to fault brook view, it is a well run home and the standard of cleanliness is very high, i would not hesitate to reside here.
↩Reply from Lauren Steele, Home Manager at Brook View
Thank you for your kind feedback about Brook View. We're so pleased to hear your first experience of a care home has been such a positive one, and that the team's good humour, high standards of care, excellent catering and welcoming environment helped put you at ease.
Review from C W (Granddaughter of Resident) published on 18 June 2026 Submitted via Website•
Overall Experience
My grandad was cared for at Brook View. He was very well looked after in the time that he was there, and the staff were amazing when he passed. Would recommend the care home for others looking for care for their family.
My grandad was cared for at Brook View. He was very well looked after in the time that he was there, and the staff were amazing when he passed. Would recommend the care home for others looking for care for their family.
↩Reply from Lauren Steele, Home Manager at Brook View
Thank you for your kind feedback. We are sorry for your loss and appreciate your thoughtful words about the care your grandad received at Brook View. It was a privilege to support him and your family during his time with us.
Review from A P (Resident / Service User) published on 12 May 2026 Submitted via Postal Review Card•
Overall Experience
I have been very happy with my experience. I don't think I should be moving if I did not need to be today unless I had to, but I need to be nearer to my home.
I have been very happy with my experience. I don't think I should be moving if I did not need to be today unless I had to, but I need to be nearer to my home.
↩Reply from Lauren Steele, Home Manager at Brook View
Thank you for your kind feedback about Brook View. We're glad your experience has been such a positive one, and we wish you all the very best as you move closer to home.
Review from J B (Resident / Service User) published on 30 April 2026 Submitted via Postal Review Card•
Overall Experience
Well pleased with standard of care
Staff professional and friendly
Well pleased with standard of care
Staff professional and friendly
↩Reply from Lauren Steele, Home Manager at Brook View
Thank you for your kind feedback. We're so pleased to hear you are well pleased with the standard of care, and that the team's professionalism and friendliness have made such a positive impression.
Review from Margaret C (Respite Resident) published on 21 April 2026 Submitted via Postal Review Card•
Overall Experience
Cleans, welcoming, staff freriendly
Cleans, welcoming, staff freriendly
↩Reply from Lauren Steele, Home Manager at Brook View
Thank you for your kind feedback. We're so pleased to hear you find Brook View clean, welcoming and supported by a friendly team.
Review from B B (Granddaughter of Resident) published on 27 March 2026 Submitted via Website•
Overall Experience
My grandmother is receiving care in Brook View Home. Her care has been excellent since she has been there; nothing is too much trouble. The team are approachable, friendly and well-trained. The home is always welcoming and clean whenever I visit my grandmother.
My grandmother is receiving care in Brook View Home. Her care has been excellent since she has been there; nothing is too much trouble. The team are approachable, friendly and well-trained. The home is always welcoming and clean whenever I visit my grandmother.
↩Reply from Lauren Steele, Home Manager at Brook View
Thank you for your kind feedback about Brook View. We're delighted to hear you are pleased with your grandmother's care, and that the our team's friendly, well-trained approach and the home's environment make such a positive impression.
Review from M W (Nephew of Resident) published on 11 March 2026 Submitted via Website•
Overall Experience
My Aunt stayed at Brook View for a short rest bite break in January. She was absolutely thrilled with the service that she received. When I visited her I also found the staff to be extremely friendly and helpful, and even recieved cups of tea and cake.
My Aunt stayed at Brook View for a short rest bite break in January. She was absolutely thrilled with the service that she received. When I visited her I also found the staff to be extremely friendly and helpful, and even recieved cups of tea and cake.
↩Reply from Lauren Steele, Home Manager at Brook View
Thank you for your kind feedback. We're so pleased your aunt enjoyed her stay at Brook View and felt well cared for, and that you experienced the same warmth and welcome when you visited. Your comments will mean a great deal to the team.
Review from Hilary M (Resident / Service User) published on 6 March 2026 Submitted via Postal Review Card•
Overall Experience
I find this care home to be exellently run, & all the staff extremely friendly & willing to do anything you ask for.
I find this care home to be exellently run, & all the staff extremely friendly & willing to do anything you ask for.
↩Reply from Lauren Steele, Home Manager at Brook View
Thank you for your kind feedback. We're pleased to hear you feel Brook View is so well run and that the team's friendliness and willingness to help have made such a positive impression.
Review from A L (Resident / Service User) published on 24 February 2026 Submitted via Postal Review Card•
Overall Experience
Home - excellent
Staff - superb.
Home - excellent
Staff - superb.
↩Reply from Lauren Steele, Home Manager at Brook View
Thank you for your kind words. We're delighted to hear you've had such a positive experience at Brook View and that the team have made such a strong impression.
Review from Marie H (Daughter of Resident) published on 15 January 2026 Submitted via Postal Review Card•
Overall Experience
I am writing on behalf of the care my dad has recieved since being in Brook View Residential Home has been Excellent the care from al the team has been kind and so thoughtful. Always a friendly place to visit and the care dad has recieved shows with his day to day improvement. The Chef has taken...
I am writing on behalf of the care my dad has recieved since being in Brook View Residential Home has been Excellent the care from al the team has been kind and so thoughtful. Always a friendly place to visit and the care dad has recieved shows with his day to day improvement. The Chef has taken time to puree his meals as unable to eat solid food and made sure he is getting all his nutrients that he needs.
↩Reply from Lauren Steele, Home Manager at Brook View
Thank you for your kind feedback. We're so pleased to hear your dad has received such thoughtful care at Brook View and that you've seen positive day-to-day improvements. Your recognition of the team means a great deal to everyone.
Review from Gill R (Daughter of Resident) published on 11 September 2025 Submitted via Postal Review Card•
Overall Experience
As a retired nurse with nearly 50 years of experience, working in hospital, and many care homes, I can honestly say I can find no fault in any aspect of care in Brook View.
It is a very special, caring home. The staff, with out exception are incredibly kind and supportive.
It is a very special, caring home. The staff, with out exception are incredibly kind and supportive.
I could not wish for a...
As a retired nurse with nearly 50 years of experience, working in hospital, and many care homes, I can honestly say I can find no fault in any aspect of care in Brook View.
It is a very special, caring home. The staff, with out exception are incredibly kind and supportive.
It is a very special, caring home. The staff, with out exception are incredibly kind and supportive.
I could not wish for a better place for my Mum, of nearly 101, to be cared for.
↩Reply from Abhishek Bagchi, Home Manager at Brook View
Thank you for such a wonderful review. With your many years of nursing experience, it's especially reassuring to know you feel so confident in the care at Brook View. We're delighted your mum is happy here, and your kind words about our team mean a great deal to us all.
Review from J B (Respite Resident) published on 28 July 2025 Submitted via Postal Review Card•
Overall Experience
Having looked at other rest homes in areas Ferndown and West Moors,
I decided it was so pretty at Brook View that was the one I wanted to spend my respite care in.
(What a good job, it was the right one)
I decided it was so pretty at Brook View that was the one I wanted to spend my respite care in.
(What a good job, it was the right one)
All the staff were always smiling at you and even remembering my name was quite amazing, as...
Having looked at other rest homes in areas Ferndown and West Moors,
I decided it was so pretty at Brook View that was the one I wanted to spend my respite care in.
(What a good job, it was the right one)
All the staff were always smiling at you and even remembering my name was quite amazing, as not only mine but they were using other residents which made people happy, especially me.
I decided it was so pretty at Brook View that was the one I wanted to spend my respite care in.
(What a good job, it was the right one)
All the staff were always smiling at you and even remembering my name was quite amazing, as not only mine but they were using other residents which made people happy, especially me.
So pleased I have made this my home now.
↩Reply from Abhishek Bagchi, Home Manager at Brook View
Its wonderful to hear how much Brook View has come to feel like home for you. Were so pleased youve felt welcomed, recognised and cared for by the team. Knowing that those personal touches, like remembering names, helped you feel part of the home means a great deal to us, as we want everyone who comes here to feel genuinely welcome. Thank you so much for sharing your kind words.
Review from Wendy O (Friend of Resident) published on 28 May 2025 Submitted via Postal Review Card•
Overall Experience
The staff are amazing, kind and caring, they go out of their way to help and consider everyones feelings.
The staff are amazing, kind and caring, they go out of their way to help and consider everyones feelings.
↩Reply from Abhishek Bagchi, Home Manager at Brook View
Thank you so much for taking the time to leave such a wonderful review for our home. We are absolutely thrilled to hear that you find our staff to be amazing, kind and caring, and that they go out of their way to help and consider everyone's feelings. Our team works incredibly hard to create a...
Thank you so much for taking the time to leave such a wonderful review for our home. We are absolutely thrilled to hear that you find our staff to be amazing, kind and caring, and that they go out of their way to help and consider everyone's feelings. Our team works incredibly hard to create a supportive and understanding environment for all our residents and their families, and it's incredibly rewarding to know their dedication does not go unnoticed. Thank you again for your lovely feedback.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 05 April 2019Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (3) & Events (0)
News
- 09 Jul 2026
More than 35 managers in various roles have participated in Colten Care’s third-level ‘Excel’ Leadership & Management Course in the past 18 months to two years. They include the group’s...
- 18 Feb 2025
A Strictly-style ballroom dance competition supported Colten Care has raised more than £80,000 for a Dorset-based palliative care charity. Forest Holme Hospice’s Strictly Extravaganza, which had headline sponsorship from Colten...
- 18 Feb 2025
Colten Care has trained 32 team members as Mental Health First Aiders (MHFAs) to help colleagues maintain and improve their work-life balance. Colten Care has prioritised the training as part...
Upcoming Events
There are no upcoming events for Brook View.
Awards / Recognitions (12)
- 30 Jan 2026Recipient: Colten Care Ltd
- 31 Jan 2025Recipient: Colten Care Ltd
- 31 Jan 2024Recipient: Colten Care Ltd
Accreditations
There are no accreditations posted yet for Brook View.
Meet the Team (2)
Lauren SteeleJob Title Home Manager
Lauren leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have any questions or queries.
Naomi GordonJob Title Clinical Lead
Naomi is responsible for leading the team of registered nurses and carers to meet the individual needs of the resident through the delivery of consistently high levels of clinical care.
Frequently Asked Questions about Brook View
How much does Brook View cost?
The care home lists weekly fees per person from £1,449 for residential care (respite from £1,449). Funding accepted: Self-Funding (Private), Local Authority with Top-up, Local Authority, NHS Continuing Healthcare (CHC).
What types of Care is Brook View registered for?
Older Person Care is the registered (by the Care Quality Commission) category of Care.
How many Rooms does Brook View have?
There are 50 Single Rooms and 3 Couples/Companion Rooms.
What are the Facilities & Services at Brook View?
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Brook View to the centre of Ferndown?
1.4 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Brook View to verify any information. View our terms and conditions. Brook View has an Enhanced Service -what an Enhanced Service includes.