Brook View

Riverside Road, West Moors, Ferndown BH22 0LQ
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9.9 116 Reviews
  • Brook View, Ferndown
Brook View is in the peaceful rural village of West Moors situated a few minutes walk from a selection of local shops. It is a purpose-built home with en-suite accommodation for fifty-four residents set over two floors.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

Brook View welcomes residents with a warmly furnished reception area with seating, leading to the large bright dining room. A spacious lounge overlooks the garden and a cafe serving tea, coffee and cake all day long which also boasts garden views. There is a second lounge on the first floor with a television.

The team operate a popular large activities room and the home has its own fully-equipped hairdressing salon. Residents can enjoy a selection of specialist bathrooms including a hydrotherapy bath.

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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 56 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1375

These prices are only a guideline, please contact Brook View to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Abhishek Bagchi (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (50)
  • Couples/Companion Rooms (3)
  • Single Rooms with ensuite Wet Room (1)

Visiting

  • At Brook View, there's no specific visiting hours, all that is asked is that you let the home know your in the building by signing in on the Ipad in Reception, if outside of Reception hours, just ring the bell and a member of staff will enable your visit.

Parking

  • Parking is available on site at Brook Viewl, all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be saved.

Brook View Reviews (116)

Total of 116, showing 1-20
9.9

Brook View has a Review Score of 9.9 (9.856) out of 10, based on 15 reviews in the last 2 years. Over all time Brook View has 116 reviews.

Overall Experience

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Date Published

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Review from J B (Respite Resident) published on 28 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having looked at other rest homes in areas Ferndown and West Moors,
I decided it was so pretty at Brook View that was the one I wanted to spend my respite care in.
(What a good job, it was the right one)
All the staff were always smiling at you and even remembering my name was quite amazing, as not
only mine but they were using other residents which made people happy, especially me.
So pleased I have made this my home now.

Reply from Abhishek Bagchi, Home Manager at Brook View

Its wonderful to hear how much Brook View has come to feel like home for you. Were so pleased youve felt welcomed, recognised and cared for by the team. Knowing that those personal touches, like remembering names, helped you feel part of the home means a great deal to us, as we want everyone who comes here to feel genuinely welcome. Thank you so much for sharing your kind words.

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Review from Wendy O (Friend of Resident) published on 28 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are amazing, kind and caring, they go out of their way to help and consider everyones feelings.

Reply from Abhishek Bagchi, Home Manager at Brook View

Thank you so much for taking the time to leave such a wonderful review for our home. We are absolutely thrilled to hear that you find our staff to be amazing, kind and caring, and that they go out of their way to help and consider everyone's feelings. Our team works incredibly hard to create a supportive and understanding environment for all our residents and their families, and it's incredibly rewarding to know their dedication does not go unnoticed. Thank you again for your lovely feedback.

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Review from Jane D (Sister of Resident) published on 16 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with Brook View. Everything about it is perfect. The management the staff, everyone is very friendly. I wouldn't be able to find fault with anything at all.

Reply from Abhishek Bagchi, Home Manager at Brook View

Thank you for your kind words about Brook View. It's wonderful to hear that you've had such a positive experience and feel so confident in the care provided. Your feedback means a great deal to the whole team and will certainly be shared with them.

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Review from K P (Daughter of Resident) published on 23 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has a stroke in 2024, on returning home after 2 and a half months in hospital, it was clear she was unhappy with the care she was being provided at home, so it was agreed she would become permanent at Brook View. My mum is really happy and cared for fabulously at Brook View, the staff are friendly,
the attention to detail is wonderful and I couldn't be more happy.

Reply from Abhishek Bagchi, Home Manager at Brook View

Thank you for sharing your experience. It's so lovely to hear how well your mum has settled at Brook View and that she's happy and receiving such great care. Your kind words about the team and the attention they provide mean a great deal. I'll be sure to share your comments with everyone here. Thank you again for taking the time to leave your feedback.

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Review from Howard G (Son of Resident) published on 17 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff are friendly, helpful and professional. Dad is well cared for and I am regularly updated on his health Brook View is a well run establishment with high standards.

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Review from J R (Son of Resident) published on 1 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot fault Brook View West Moors for all its care on every level.

Reply from Abhishek Bagchi, Home Manager at Brook View

Thank you for your lovely comments about Brook View. It's great to hear that you've been so happy with the care here at our home. Thank you once again.

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Review from Valerie B (Wife of Resident) published on 21 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I have been treated with the utmost kindness and consideration. I am impressed with the special care shown to my husband, who has vascular dementia and Alzheimer's, as well as a physical disability.

Reply from Abhishek Bagchi, Home Manager at Brook View

Thank you for taking the time to share your experience at Brook View. We're so pleased to hear that you and your husband have felt supported during your time with us. Providing the highest level of care is our priority, and your kind words mean a great deal to the team. I'll be sure to pass on your lovely feedback. Many thanks again.

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Review from C T (Daughter of Resident) published on 11 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I arranged for my mum to come here for respite after being in hospital for breaking her hip.
Some of the staff are lovely but I will not send her here again if respite is needed due to issues throughout her stay.

Reply from Kerry Mason, Home Manager at Brook View

Thank you for sharing your feedback on Brook View regarding your mum's stay in April. We're sorry to hear her time with us didn't fully meet your expectations. Throughout her stay, our team worked closely with you and your family to support her recovery after her operation, while also addressing her other medical needs. As we maintained open communication regarding your mum's care, we were surprised to receive the review and would have welcomed the opportunity to discuss any concerns at the time. If you'd like to share more, we'd be happy to speak further and listen to your feedback.

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Review from Janine T (Daughter of Resident) published on 13 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the outset, the management and the team at Brook View, West Moors, were helpful and accommodating during my mum’s stay with them.
The managers went over and above to help move my mum from hospital into the home with minimum fuss. The care home team were so friendly and kind and took care of all
my mum’s needs, including great food exercise and walking in the garden.

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Review from Karen P (Friend of Resident) published on 15 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a lovely home. The staff are all so friendly and helpful and the amenities are amazing. The residents are relaxed and happy. I’m always made to feel very welcome and am usually offered a cup of tea or coffee with homemade cake when I’m there. Brook View is a joy to visit.

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Review from N B (Daughter of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that Mum has had here at Brook View is outstanding. Staff are wonderful, activities are wonderful also. So much choice for each individual.

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Review from Megan F (Relative of Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic staff working in this beautiful care home! I spent a lovely morning with my relative in their room and in the cafe. Was shown around all the facilities they had to offer by the knowledgeable reception staff. Felt like part of the family and eased my mind about my relative staying there. Thank
you.

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Review from K B (Son of Resident) published on 9 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Brook View during August and September of this year. From the moment she arrived every effort was made to make her feel welcome and to help her settle. All of the people with whom I had contact including management, reception, carers, nurses, companions and others organising
activities were extremely nice to deal with and as well as demonstrating a high level of efficiency also showed empathy and great kindness towards my mother. The whole premises are light bright and airy and there is a really nice garden for residents to enjoy. The food and refreshments are of a high standard and my mother received a personal visit from the chef on her day of arrival to discuss her culinary likes and dislikes and to ask about her favourite dishes. Overall I was very pleased with the care my mother received during her stay.

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Review from S K (Daughter of Resident) published on 11 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had a two-week respite stay in Brook View. From my first encounter with management, receptionist, nurses, carers and support staff, they all made my mother and myself very welcome. Her room was a delight, very welcoming, with everything she needed for comfort during her stay. I went away feeling
very confident she would be well cared for, which she was.

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Review from B G (Respite Resident) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I arrived I have received the very best of care and attention and the food is absolutely delightful. The choice of foods is excellent. Cleaning done regularly, clean towels each and every day and also a shower every day by your kind and caring staff. The only sad thing is the weather
has been so bad, I was not able to visit your lovely gardens. But I will be back, rest assured. Thank you.

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Review from Max B (Friend of Resident) published on 19 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brook View is a beautiful place with amazing staff that always take the time out of their day to ensure their residents and visitors receive the best support and service possible. It has a wonderful culture and community that will make you feel right at home.

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Review from J M (Wife of Resident) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is very relaxed staying in Brook View. The staff are extremely attentive and caring and the food is delicious.
He loves going to sit in the garden on a nice day and has great fun taking part in the activities organised.

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Review from C T (Wife of Resident) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband moved to Brook view for a 4 week respite stay. So far he has only been there for 10 days but he has had excellent care. The staff have been attentive to his needs and very helpful in answering my many queries.

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Review from Neil C (Son of Resident) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother who is 101 years old lived on her own until a few weeks ago when she had to spend a couple of weeks in hospital and recently moved into Brook View. We looked at many homes before we found Brook View and from the first time we walked in we knew this would make her happy. The home and all
its facilities are all excellent, but also all the staff are happy and friendly, nothing is too much.

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Review from F M (Resident) published on 9 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy here. Staff are wonderful.

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Current Review Score: 9.9 (9.856)

Overview of Review Score

The Review Score of 9.9 (9.856) out of 10 for Brook View is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.856 for Brook View is calculated as follows: ( (163 Excellents x 5) + (11 Goods x 4) + (3 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 180 Ratings = 4.856

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brook View is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

Meet the Team (2)

Abhishek

Abhishek Bagchi

Job Title: Home Manager

Abhishek leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. His door is always open if you have any questions or queries.

Lauren

Lauren Steele

Job Title: Clinical Lead

Lauren is responsible for leading a team of registered nurses and carers in delivering consistently high levels of clinical care to meet the individual needs of residents.

Frequently Asked Questions about Brook View

What types of Care is Brook View registered for?

Older Person Care is the registered (by the Care Quality Commission) category of Care.

How many Rooms does Brook View have?

There are 50 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Brook View?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Brook View to the centre of Ferndown?

1.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Brook View to verify any information. View our terms and conditions. Brook View has an Enhanced Service - more info.