Brook View is in the peaceful rural village of West Moors situated a few minutes walk from a selection of local shops. It is a purpose built home with en-suite accommodation for fifty-four residents set over two floors.
Brook View welcomes residents with a warmly furnished reception area with seating, leading to the large bright dining room. A spacious lounge overlooks the garden and a cafe serving tea, coffee and cake all day long also boasts garden views. There is a second lounge on the first floor with a television.
The team operate a popular large activities room and the home has its own fully-equipped hairdressing salon. Residents can enjoy a selection of specialist bathrooms including a hydrotherapy bath.
Group: Colten Care Ltd
Person in charge: Helen Holden (Home Manager)
Local Authority / Social Services: Dorset County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 56 Service Users
Registered Care Categories*: Old Age
Admission Information: Ages 65+.
Single Rooms: 52
Shared Rooms: 2
Rooms with ensuite WC: 52
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Directions:
Brook View is easily accessible by car. If you are using a GPS or route finder system to get to the home, enter the home's postcode BH22 0LQ.
Wilts & Dorset operate regular bus services in the Ferndown area, all routes and timetables can be found on their website. The nearest bus stop is situated on Station Road.
The nearest train station to Ferndown is Branksome Park Station and this is around 7 miles from the home.
Visiting:
At Brook View, there are no specific visiting hours, but please ensure the visitors book is signed so that staff know visitors are in the building. If outside of Reception hours, just ring the bell and a member of staff will enable entry.
Parking:
Brook View has a car park just outside the front of the home. If you know when planning to visit, get in touch and a space can be saved for you.
Latest Care Quality Commission* Report on Brook View: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.6 (maximum of 10) for Brook View is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 39 Reviews over all time. This Average Rating is also the rating value for Brook View in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.9 out of 5 from 10 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.669 for Brook View is calculated as follows: ( (311 Excellents x 5) + (129 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 450 Ratings = 4.669
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.893 Points relating to the number of positive Reviews for Brook View is based on 10 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 11.2 positive Reviews (56 registered maximum number of service users ÷ 5). 10 Reviews ÷ 11.2 Target = 0.893
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Brook View has a Review Score of 9.6 (9.562) from 39 Reviews
Review submitted from a Postal Card by Paula P (Sister-in-law of Resident) on Tuesday 15 May 2018.
Our relative has just moved down from Scotland to Brook View in order to be nearer to us. This obviously has the potential to be a real upheaval for him, but all at Book View have done everything in their power to ease the transition. They have tried to get to know him as a person, encouraging him with activities and providing a very warm welcome, not just to him but to us as his family.
How likely would you be to recommend Brook View? Extremely Likely
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Review submitted from a Postal Card by D R (Respite Resident) on Monday 14 May 2018. Relates to April 2018.
I went into Brook View, West Moors, for a much needed respite week, feeling quite poorly.
With all the help and encouragement I received from everyone I came home at the end of my stay feeling refreshed and very positive.
If I need respite care in the future I know where to come.
How likely would you be to recommend Brook View? Extremely Likely
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Review submitted from a Postal Card by Susan B (Daughter of Resident) on Tuesday 1 May 2018.
After a short hospital stay last November my mum was very poorly but on discharge, she was very pleased to be back in her room at Brook View. The staff have been patient, encouraging, caring and very attentive to mum's needs. Whilst she is now less mobile she is eating well and is much more her old self. The recent arrival of new experienced management and administrative staff has made a significant improvement and there is better communication now and a calmer atmosphere. Following the upheaval of the major refurbishment programme, Brook View is now looking very clean, modern, fresh yet still very homely.
How likely would you be to recommend Brook View? Extremely Likely
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Review submitted from a Postal Card by Susan S (Daughter of Resident) on Wednesday 6 September 2017. Relates to August 2017.
A lovely, warm friendly care home. The staff are all very caring to the residents and nothing is too much trouble. The food is excellent all home made and catered for the residents individually. All rooms are spotless and cleaned well every day. The manager is always on hand to help you with any worries that you may have and in my opinion is a very well run home that I am happy to have my mother residing in. The activities often include families which make a nice atmosphere and brings people together.
How likely would you be to recommend Brook View? Extremely Likely
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Review submitted from a Postal Card by J F (Resident) on Tuesday 22 August 2017. Relates to July 2017.
Due to my illness, I was coming from a very dark place including giving up my home, and it was wonderful to find a place that was warm and friendly and really seemed to care.
It made the transfer so much easier than I thought it would be.
How likely would you be to recommend Brook View? Extremely Likely
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Review submitted from a Postal Card by M M (Daughter-in-law of Resident) on Tuesday 22 August 2017. Relates to July 2017.
Brook View is a real 'family' home where the residents are cared for beautifully with respect, humour, kindness and love.
The attention received in my mother-in-law's final days was nothing short of magnificent.
The nurses and carers were simply wonderful.
Thank you all!
How likely would you be to recommend Brook View? Extremely Likely
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Review submitted from a Postal Card by Sarah L (Private Carer of Resident) on Tuesday 8 August 2017. Relates to August 2017.
On arrival, friendly staff. Very clean and no unpleasant odours. Large choice of menu and refreshments. Excellent care and encourage independence of my client. I look after a resident who has been staying at Brookview on a respite period, which may be leading to full-time basis. I couldn't wish for a better home than Brook View for him.
How likely would you be to recommend Brook View? Extremely Likely
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Review submitted from a Postal Card by S G (Respite Resident) on Tuesday 8 August 2017. Relates to June 2017.
I went into Brook View feeling very apprehensive about being left with strangers but got used to it after a day or so. I did not need much individual care as I was able to wash and dress but when I was in tears one night, the nurse on duty was very good and kind.
How likely would you be to recommend Brook View? Likely
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Review submitted from a Postal Card by Carrie W (Daughter of Resident) on Monday 12 June 2017. Relates to June 2017.
I would like to express my sincere thanks to the staff at Brook View who "pulled out all the stops" to give that little bit of extra care over and above expectations for my mother. It is the small things that matter when a new resident is settling into a new environment and maybe feeling confused and unsure of themselves. Thank you again to all the staff at Brook View.
How likely would you be to recommend Brook View? Extremely Likely
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Review submitted from a Postal Card by Maragret W (Resident) on Tuesday 6 June 2017. Relates to May 2017.
I came to Brook View for 28 days respite care following a mastectomy operation at Salisbury District Hospital. I am very pleased to say what wonderful care I received from all the staff, they all made me feel I was the only one they were looking after. I am sorry to be leaving so many kind friends and hope to come here again one day.
I send a big thank you to everybody.
How likely would you be to recommend Brook View? Extremely Likely
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Review submitted from a Website Submission by Diana E (Daughter-in-law of Resident) on Monday 8 May 2017. Relates to May 2017.
Just visited my mother in law this weekend and I wanted to give a big thank you to all your dedicated staff for the marvellous job they do in caring for all your residents meeting all their needs and more. The home is beautifully kept and we, as visitors, are always greeted with a great hello and a lovely smile. We could not ask for any more, but we do get more, coffee/tea and amazing cakes in the coffee lounge. Thank you once again for all you do.
How likely would you be to recommend Brook View? Extremely Likely
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Review submitted from a Website Submission by Paul E (Son of Resident) on Monday 24 April 2017. Relates to April 2017.
My mother became a resident in November 2016, starting off as respite. As she can longer care for herself she became a permanent resident in January this year. We can not fault any of the facilities or the staff at Brookveiw, it's like a 5-star hotel. There is so much to entertain all the residents, from daily activities to minibus rides to the New Forest and the sea. When we visit we are always able to have coffee or tea and they always have a wonderful selection of homemade cakes or biscuits. The daily restaurant menu is varied, so there is something for everybody's tastes.
How likely would you be to recommend Brook View? Extremely Likely
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Review submitted from a Postal Card by N S (Friend of Resident) on Thursday 16 March 2017. Relates to February 2017.
My very close friend was a resident until his death in January. Last year I found it necessary to raise a complaint about the service. Even though I was old a friend, Colton Care listened to what I had to say and over the next few months took substantial action to make fundamental changes. In due course, the improvement was so marked that the atmosphere changed, the staff were obviously much happier also and it became a very loving environment. I was most impressed by the responsiveness.
How likely would you be to recommend Brook View? Extremely Likely
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Review submitted from a Postal Card by Brian B (Friend of Resident) on Thursday 19 January 2017. Relates to January 2017.
I find the staff to be very friendly and professional and the overall facilities to be excellent.
How likely would you be to recommend Brook View? Likely
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Review submitted from a Postal Card by Jolyon F (Resident) on Wednesday 18 January 2017. Relates to January 2017.
I have been at Brook View since mid-November and find the care home quite satisfactory for my needs.
How likely would you be to recommend Brook View? Extremely Likely
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Review submitted from a Postal Card by P A (Resident) on Monday 16 January 2017. Relates to November 2016.
The staff are very caring and helpful. The food is good and I always enjoy my meals. I have a lovely room with a view of the garden. My health has improved since I have been here and I am more mobile. Overall the standard of care is very good and the staff work very hard.
How likely would you be to recommend Brook View? Extremely Likely
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Review submitted from a Postal Card by Jayne B (Friend of Resident) on Monday 16 January 2017. Relates to January 2017.
I think Brook View is a very well run home. The staff were considerably kind and helpful. I would recommend Brook View to others.
How likely would you be to recommend Brook View? Extremely Likely
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Review submitted from a Postal Card by Victoria S (Daughter of Resident) on Friday 13 January 2017. Relates to December 2016.
My mother moved into Brook View in October 2015 following a fall. She is now unable to walk or stand. The level of care provided is very good and the care is always pleasant, caring and considerate. As her needs increase, I have every confidence that Brook View will provide the care she requires.
How likely would you be to recommend Brook View? Likely
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Review submitted from a Postal Card by A F (Friend of Resident) on Tuesday 3 January 2017. Relates to November 2016.
Friendly competent staff, warm attractive home and rooms. Good varied menu, pleasant dining room and staff give residents individual attention. The grounds are well maintained, with sunny seating areas. Free coffee for residents and guests, plus biscuits and cake.
There is a happy atmosphere and everyone seems happy and content. The whole property smells clean and fresh.
How likely would you be to recommend Brook View? Extremely Likely
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Review submitted from a Postal Card by Raymond K (Resident) on Tuesday 20 December 2016. Relates to December 2016.
I can only speak extremely well of all aspects of staying in Brook View i.e room cleanliness, food, staff and consideration. I would recommend it to anyone.
How likely would you be to recommend Brook View? Extremely Likely
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Review submitted from a Postal Card by Jean G (Wife of Resident) on Monday 19 December 2016.
My late husband was a resident in 'Brook View' for nearly 6 years and I always said I could not have wished for any better home for him to spend his final years of his life. I always found the staff to be friendly, caring and supportive both to my husband and also myself. I still visit the home every week and enjoy the lovely lunch with some of the residents I have made friends with.
How likely would you be to recommend Brook View? Extremely Likely
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Review submitted from a Postal Card by R B (Stepson of Resident) on Wednesday 14 December 2016. Relates to November 2016.
Following a change of management we did have a few issues over the care of my stepmother. However since the new manager and head of care have been in place we have seen a marked improvement in the overall standards of care and happiness within Brook View. We are confident that this will continue and that Brook View will continue to be an excellent care home.
How likely would you be to recommend Brook View? Extremely Likely
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Review submitted from a Postal Card by D W (Friend of Resident) on Thursday 1 December 2016. Relates to November 2016.
After the initial settling in process, my friend has now adjusted to living in Brook View care home. She has had a little illness and was depressed and during that time the staff / nurses were wonderful. If I had any concerns, they were fully addressed.
I am unable to say enough as to how she has been cared for and now, is very settled very happy and looks so clean/presentable and a joy to visit.
My thanks and gratitude to Brook View and all its staff.
How likely would you be to recommend Brook View? Extremely Likely
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Review submitted from a Postal Card by P S (Wife of Resident) on Wednesday 30 November 2016. Relates to November 2016.
I am very happy with the care they give to my husband. When he goes in for respite. The staff and management are very responsive to his needs.
How likely would you be to recommend Brook View? Extremely Likely
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Review submitted from a Postal Card by Joan B (Daughter of Resident) on Tuesday 29 November 2016. Relates to November 2016.
Brook View is an excellent nursing home. The staff are dedicated and hard-working. The home is always beautifully clean, well-maintained and welcoming. My mum does sometimes wish for different food. She likes simple food (softer and more variety of vegetable). She enjoys many of the activities, especially the services and carpet bowls. She loves the grounds. We always feel welcomed and loved when we visit mum. Thank you to all the staff for their love, care and for creating a lovely family atmosphere. Well done Brook View.
How likely would you be to recommend Brook View? Extremely Likely
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Review submitted from a Postal Card by S S (Sister of Resident) on Monday 21 November 2016. Relates to November 2016.
My sister became a resident of Brooks View of April 2016. I have had the occasional lunch with her that has been most enjoyable. Today, I had arranged with my sister to come for lunch with my husband and we had the most delicious lunch of roast chicken, followed by a superb dessert. I made a point of thanking the chef on duty today.
I do feel the meals are very important in any care home and I believe I would be hard-pushed to find better in any care home.
I would also like to add that it was very good to see the lady back in the office and generally being around, as she was when my sister was deciding if she wished to become a resident of Brooks View.
I understand that she has mainly been at another home recently and I would say she has been sorely missed at Brooks View.
How likely would you be to recommend Brook View? Extremely Likely
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Review submitted from a Postal Card by Tim W (Son of Resident) on Monday 26 September 2016. Relates to September 2016.
Whenever we visit mother, one of the first things she says is how kind the staff are and how pleased she is to be here. Our experience at each visit reinforces this. The staff are well trained, attentive and friendly, and the home's facilities and environment are well-kept and comprehensive. We have no hesitation in entrusting mother to Brook View.
How likely would you be to recommend Brook View? Extremely Likely
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Review submitted from a Postal Card by D T (Son of Resident) on Tuesday 23 August 2016. Relates to July 2016.
Brook View was chosen for my disabled mother after viewing many equivalent care/nursing homes. Not only is Brook View a high-quality home, the staff provide exceptional care and a friendly service, in a relaxed and informal environment.
My 2 brothers and I cannot speak too highly of the service provided.
How likely would you be to recommend Brook View? Extremely Likely
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Review submitted from a Postal Card by M R (Resident) on Wednesday 3 August 2016. Relates to July 2016.
My stay was very comfortable. Lovely, friendly people. Always someone to help you. Food excellent.
How likely would you be to recommend Brook View? Likely
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Review submitted from a Postal Card by Malcolm K (Nephew of Resident) on Thursday 30 June 2016. Relates to June 2016.
The care team went to our aunts home as a response to our call following no reply to our repeated phone calls. They discovered her collapsed in the premises. They called paramedics and assisted with her removal to hospital and then cleaned up the house. A wonderful response and extremely efficient as we were unable to get there ourselves. Thank you!
How likely would you be to recommend Brook View? Extremely Likely
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Review submitted from a Postal Card by Elizabeth B (Daughter of Resident) on Wednesday 29 June 2016. Relates to May 2016.
I have been very pleased with the care given to my father during his time at Brookview (nearly 2 1/2 years to date). Any problems that have arisen have been dealt with promptly. It is appreciated that a high percentage of staff have remained constant and have therefore got to know my father and him them. I do think that the home has suffered a little because of the frequent change of home manager over the years he has been resident. Although things continued to run well the changes in key staff have left him at times feeling unsettled.
How likely would you be to recommend Brook View? Extremely Likely
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Elaine Farrer, Director of Operations at Brook View responded to this review on 29 Jun 2016:
“Thank you for your various comments about our care standards and the multiple excellent ratings you have given. Thank you also for your honesty about the change of Home Manager. We do appreciate how any change in the Home Manager can initially be unsettling. Please be reassured that Maggie, our new Manager at Brook View, has transferred just a short distance from a neighbouring Colten Care home. She has a great deal of experience in management and we are confident that any sense of unsettlement your father may have will be extremely short lived as he and his fellow residents and Maggie all get to know each other.”
Review submitted from a Postal Card by Penelope H (Daughter of Resident) on Wednesday 29 June 2016. Relates to May 2016.
I originally experienced Brookview in 2006 when my mother entered the home at the age of 97. She was relatively fit at this time but became increasingly fragile as she approached her 100th birthday. She died in 2009 two months short of 101. She was very happy at Brookview and always treated with respect and kindness. Over the 3 years I visited I came to know the home and staff very well. I joined them as a volunteer in August 2010. I accompany the residents on trips out.
How likely would you be to recommend Brook View? Extremely Likely
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Review submitted from a Postal Card by J T (Friend of Resident) on Tuesday 26 January 2016. Relates to January 2016.
I know a number of residents who are very contented and grateful for the care, stimulus, concern etc they receive. My neighbour who finds physical frailty and ageing very distressing has been very well and sympathetically cared for. One carer in particular is immensely helpful and reassuring. The food is wonderful too!
2 Comments: 1) A very lightweight alarm on neck or wrist band would have brought more immediate help regarding a fall on the first floor.
2) I heard before Christmas that several staff were leaving. I hope it isn't reflected in the care residents receive.
How likely would you be to recommend Brook View? Extremely Likely
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Elaine Farrer, Operations Director at Brook View responded to this review on 10 Feb 2016:
Thank you for your comments about the care at Brook View. Regarding the question of help after a fall, please be aware there are people around at all times who can assist. If someone has a fall while they are on their own at any time, we’ll always do our best to respond straight away to a cry for help. We are of course happy to discuss individual alarm pendants if someone has a need and wants added reassurance. Our call bell systems can facilitate that. On the subject of staff moves, people leave for various reasons including career progression. We always provide an exit interview to help with handover of duties. Please be reassured that residents are at the heart of everything we do and that includes maintaining the quality of care as staff come and go. Thank you once again for your sharing your thoughts.
Review submitted from a Postal Card by B P (Resident) on Tuesday 19 January 2016. Relates to December 2015.
I have been here as a resident in respite care for about 6 weeks and am happily settled, being well looked after in all ways. I have a nice room kept very clean. Staff come regularly with medicine. Food is good, visitors are welcomed.
How likely would you be to recommend Brook View? Likely
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Review submitted from a Postal Card by J S (Resident) on Monday 18 January 2016. Relates to January 2016.
The staff are exceptionally kind and helpful except as in all organisations the odd one's.
My friends all say how much better and younger I look after a year here. The food is repetitive and can be very salty although we have salt on our trays.
How likely would you be to recommend Brook View? Extremely Likely
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Elaine Farrer, Director of Operations at Brook View responded to this review on 25 Jan 2016:
We’re delighted that your friends say how much better and younger you look since coming to Brook View. We do put a great deal of effort into ensuring our food is of the highest standards. Our Catering Manager will speak to you directly to make sure you have the menu variety you seek and that the salt content is in keeping with your wishes. Thank you again.
Review submitted from a Postal Card by Joan P (Daughter of Resident) on Wednesday 13 January 2016. Relates to December 2015.
Staff always welcoming. Residents always acknowledged and treated with respect and helped with whatever the request. Home is always clean and presentable at all times throughout and the laundry service is fantastic. Meals are varied with the option to eat with your relative and this makes for a nice experience for the resident. Drinks are on offer regularly with cake/biscuit also. Every department throughout this home should be proud of the service they are providing. One suggestion - drinks, biscuits, cake maybe at this time a healthy option could be added such as a piece of fresh fruit - as a family this has been a brilliant choice.
How likely would you be to recommend Brook View? Extremely Likely
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Elaine Farrer, Director of Operations at Brook View responded to this review on 21 Jan 2016:
Thank you for highlighting the point about fresh fruit. In fact, it is our policy to provide fruit with morning and afternoon teas and coffees. It seems that sometimes when this is served in residents’ rooms, they may not be offered the fruit option verbally. We will make sure this happens in the future. Thanks again.
Review submitted from a Postal Card by Jean W (Daughter of Resident) on Wednesday 13 January 2016. Relates to December 2015.
Mum is very well cared for. She enjoys the activities and the trips out. Its lovely and reassuring to know that when I leave after visiting mum that she is safe and looked after. Thank you to all the staff at Brook View.
How likely would you be to recommend Brook View? Extremely Likely
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Review submitted from a Postal Card by Beryl C (Resident) on Thursday 7 January 2016.
My enforced living here, I find very comfortable the staff are so caring and exceptional. The food is disappointing on occasions, which is my one complaint only.
How likely would you be to recommend Brook View? Extremely Likely
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Elaine Farrer, Director of Operations at Brook View responded to this review on 21 Jan 2016:
Thank you for sharing your thoughts on our staff and we’re sorry you have occasional disappointment about the food. In our last Brook View residents’ survey 57% rated the food as excellent and 26% as good. Our Catering Manager will speak to you directly to understand more about what you want and aim to make you happier with the daily menu choices. Thank you again.
Review submitted from a Postal Card by Geoff F (Husband of Resident) on Thursday 7 January 2016. Relates to December 2015.
Since my wife took up residence in December 2014 I have been very pleased with the care and attention she has received. Considering her past medical history she has been quite well during the last 12 months. No TIA'S or hospital visits, first time for several years.
How likely would you be to recommend Brook View? Extremely Likely
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February 2018
April 2017
February 2016