Brook View

We cannot fault Brook View West Moors for all its care on every level.

My husband and I have been treated with the utmost kindness and consideration. I am impressed with the special care shown to my husband, who has vascular dementia and Alzheimer's, as well as a physical disability.

Some of the staff are lovely but I will not send her here again if respite is needed due to issues throughout her stay.

The managers went over and above to help move my mum from hospital into the home with minimum fuss. The care home team were so friendly and kind and took care of all my mum’s needs, including great food exercise and walking in the garden.

What a lovely home. The staff are all so friendly and helpful and the amenities are amazing. The residents are relaxed and happy. I’m always made to feel very welcome and am usually offered a cup of tea or coffee with homemade cake when I’m there. Brook View is a joy to visit.

The care that Mum has had here at Brook View is outstanding. Staff are wonderful, activities are wonderful also. So much choice for each individual.

Fantastic staff working in this beautiful care home! I spent a lovely morning with my relative in their room and in the cafe. Was shown around all the facilities they had to offer by the knowledgeable reception staff. Felt like part of the family and eased my mind about my relative staying there. Thank you.

My mother was a resident at Brook View during August and September of this year. From the moment she arrived every effort was made to make her feel welcome and to help her settle. All of the people with whom I had contact including management, reception, carers, nurses, companions and others organising activities were extremely nice to deal with and as well as demonstrating a high level of efficiency also showed empathy and great kindness towards my mother. The whole premises are light bright and airy and there is a really nice garden for residents to enjoy. The food and refreshments are of a high standard and my mother received a personal visit from the chef on her day of arrival to discuss her culinary likes and dislikes and to ask about her favourite dishes. Overall I was very pleased with the care my mother received during her stay.

My mother had a two-week respite stay in Brook View. From my first encounter with management, receptionist, nurses, carers and support staff, they all made my mother and myself very welcome. Her room was a delight, very welcoming, with everything she needed for comfort during her stay. I went away feeling very confident she would be well cared for, which she was.

From the moment I arrived I have received the very best of care and attention and the food is absolutely delightful. The choice of foods is excellent. Cleaning done regularly, clean towels each and every day and also a shower every day by your kind and caring staff. The only sad thing is the weather has been so bad, I was not able to visit your lovely gardens. But I will be back, rest assured. Thank you.

Brook View is a beautiful place with amazing staff that always take the time out of their day to ensure their residents and visitors receive the best support and service possible. It has a wonderful culture and community that will make you feel right at home.

He loves going to sit in the garden on a nice day and has great fun taking part in the activities organised.

My husband moved to Brook view for a 4 week respite stay. So far he has only been there for 10 days but he has had excellent care. The staff have been attentive to his needs and very helpful in answering my many queries.

My Mother who is 101 years old lived on her own until a few weeks ago when she had to spend a couple of weeks in hospital and recently moved into Brook View. We looked at many homes before we found Brook View and from the first time we walked in we knew this would make her happy. The home and all its facilities are all excellent, but also all the staff are happy and friendly, nothing is too much.

Very happy here. Staff are wonderful.

Mum had lived on her own for nearly 24 years and rarely had visitors. So it has been quite a change as there is always something going on. She has not attended any activities at present, but I hope she will in the future.

My mother has been made very welcome at Brook View and has enjoyed her respite stay. As her son I have been impressed with all the staff I have come into contact with. As my mother has only had 5 weeks of respite care I can only give an opinion on a short term stay but from what I have seen I think she would be very happy to stay permanently when the time comes.

I am very happy and feel safe here. They attend to all my needs in a very professional and friendly way.

My elderly friend made the difficult choice to go into a care home as she was struggling at home with sporadic morning carer's. The first time we visited Brook View she was instantly made to feel so welcome and couldn't stop smiling, the transition was so incredibly easy, she first went in on a trial basis but decided within 3 days she wanted to move in full time. The difference in her is amazing, she has put on weight, smiles much more and no longer feels so lonely. All the staff are simply amazing. Thank you Brook View for making her last few years so incredible.

My daughter is a very close friend of a resident at Brook View, Ferndown. I visited with my daughter just before Christmas. Wow! What a beautiful setting for a home. Once inside I was struck by the welcoming feel, the decor, the feeling of comfort and homeliness. We visited the cafe for coffee and cake. How lovely for the resident to feel she was able to entertain us, her friends. She was so proud to show us round. It's simply lovely and well deserving of my 5 stars.