Primary Care Categories
- Older Person Care
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- For a maximum of 56 Service Users
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
The care home team were so friendly and kind and took care of all my mum’s needsJanine T(Daughter of Resident/Service User)
It has a wonderful culture and community that will make you feel right at home.Max B(Friend of Resident/Service User)
The care home team were so friendly and kind and took care of all my mum’s needsJanine T(Daughter of Resident/Service User)
It has a wonderful culture and community that will make you feel right at home.Max B(Friend of Resident/Service User)
Tucked away in the peaceful village of West Moors, Brook View offers a quieter pace of life while remaining close to local shops, amenities and the wider Dorset community. For more than 30 years, the home has provided residential and nursing care in surroundings that balance tranquillity with everyday connection.
Carefully maintained throughout the seasons, the gardens provide places to enjoy the fresh air, welcome visiting family or simply watch the...
Tucked away in the peaceful village of West Moors, Brook View offers a quieter pace of life while remaining close to local shops, amenities and the wider Dorset community. For more than 30 years, the home has provided residential and nursing care in surroundings that balance tranquillity with everyday connection.
Carefully maintained throughout the seasons, the gardens provide places to enjoy the fresh air, welcome visiting family or simply watch the changing colours of the landscape. Inside, bright communal spaces, a welcoming café and comfortable lounges create a relaxed atmosphere where conversation comes naturally. A popular hair salon and specialist hydrotherapy bath further support comfort and wellbeing, becoming valued parts of everyday life for many residents.
Residents are encouraged to shape each day in ways that feel meaningful to them. Whether taking part in creative activities, enjoying local entertainment, spending time outdoors or relaxing with friends over coffee, life at Brook View is guided by personal choice rather than routine.
An experienced clinical team provides residential and nursing care with sensitivity and continuity, building trusted relationships with residents and their families over time. As part of the award-winning Colten Care group, recognised as the 2025 National Care Award winner for Best Provider (Medium-Sized) and a carehome.co.uk Top 20 Group for 11 consecutive years, Brook View combines nationally recognised standards of care with the warmth and tranquillity of village life. Freshly prepared meals, attentive hospitality and thoughtfully maintained surroundings create an environment where people feel settled, supported and at ease.
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Care Provided by Brook View
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Contact Brook View to confirm what's included and get a personalised quote:
The price(s) shown are provided by the care home. Contact Brook View for full pricing details and T&Cs.
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Tours
Remote Tours of Brook ViewUsually available on Mon, Tue, Wed, Thu, Fri(between 9:00 AM to 5:00 PM)Virtual tours can be arranged by contacting the home directly or filling in the form below
Good to Know
Group / Owner
- Colten Care Ltd
- Private Owned
Person in charge
- Lauren Steele (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2012
Room Information
- Single Rooms (50)
- Couples/Companion Rooms (3)
- Single Rooms with ensuite Wet Room (1)
Visiting
- There are no specific visiting hours at Brook View; all that is asked is you let the home know you are in the building by signing in on the iPad in Reception. If you are visiting outside of Reception hours, ring the bell and a member of the team will assist you.
Parking
- Parking is available on site at Brook View, and all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be reserved.
Brook View Reviews (134)
10
Brook View has a Review Score of 10 (9.990) out of 10, based on 25 reviews in the last 2 years.
Over all time Brook View has 134 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Brook View
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Review from P R (Respite Resident) published on 8 October 2021 Submitted via Postal Review Card•
Overall Experience
This is a very lovely home. I have been very happy here. The staff here helped me so much to get settled. I have been surprised by how much they help each other at busy times. It is also a very clean place, cleaners keeping things sparkling. The nursing staff have advised me how to look after my...
This is a very lovely home. I have been very happy here. The staff here helped me so much to get settled. I have been surprised by how much they help each other at busy times. It is also a very clean place, cleaners keeping things sparkling. The nursing staff have advised me how to look after my leg which can be a nuisance. They have a lovely home here.
Review from Sally D (Daughter of Resident) published on 30 June 2021 Submitted via Website•
Overall Experience
Really felt that we, as a family, did not matter and staff were patronising and often talk down to us, the family. I would not recommend this nursing home. The food was very poor quality and no one to help my mother to help eat.
Really felt that we, as a family, did not matter and staff were patronising and often talk down to us, the family. I would not recommend this nursing home. The food was very poor quality and no one to help my mother to help eat.
Review from Tom P (Brother of Resident) published on 8 March 2021 Submitted via Website•
Overall Experience
Our brother resided at Brook View for the last 3 years of his life and we have been so impressed with the kindness and compassion shown to him. My wife is from a nursing background and very much recognises the importance of person-centred care and Brook View did not disappoint on this. There is a...
Our brother resided at Brook View for the last 3 years of his life and we have been so impressed with the kindness and compassion shown to him. My wife is from a nursing background and very much recognises the importance of person-centred care and Brook View did not disappoint on this. There is a strong ethos in the home on valuing the individual and every single member of the team delivered on this. The last year was particularly difficult for him due to Covid restrictions but staff did their best to support him in whatever way they could. They facilitated contact with us, his only family, via Skype, room visits with PPE or through a screen in the garden room and we were always kept fully informed throughout his time with them. Of note was the staff's support in the last weeks of his life where he was treated with such loving care, respect, and dignity.
Review from Sally A (Daughter of Resident) published on 6 November 2020 Submitted via Website•
Overall Experience
Brookview could not have done more for dad and me to make his short stay comfortable and welcoming.
I was treated like an old friend and greeted by name whenever I called. The staff were so supportive of me in a difficult time which asked me to be able to enjoy my dad's company despite covid...
Brookview could not have done more for dad and me to make his short stay comfortable and welcoming.
I was treated like an old friend and greeted by name whenever I called. The staff were so supportive of me in a difficult time which asked me to be able to enjoy my dad's company despite covid restrictions.
Review from D C (Brother of Resident) published on 6 November 2020 Submitted via Postal Review Card•
Overall Experience
Excellent staff, well run, well kept and well managed.
Excellent staff, well run, well kept and well managed.
Review from J W (Resident / Service User) published on 14 October 2020 Submitted via Postal Review Card•
Overall Experience
Extremely good for people needing TLC. The response was almost immediate. Wonderful people, example, benefit of such understanding.
Extremely good for people needing TLC. The response was almost immediate. Wonderful people, example, benefit of such understanding.
Review from K R (Resident / Service User) published on 2 October 2020 Submitted via Postal Review Card•
Overall Experience
The care, support and activities, understanding was all you could wish for. Excellent.
The care, support and activities, understanding was all you could wish for. Excellent.
Review from Helena H (Daughter of Resident) published on 25 September 2020 Submitted via Website•
Overall Experience
My mother was admitted to Brook View following a severe attack of sciatica which left her completely unable to look after herself, and needed hospital attention followed by rest.
My mother's first impression was that she had come into a top-class hotel and she was bowled over by the kindness and...
My mother was admitted to Brook View following a severe attack of sciatica which left her completely unable to look after herself, and needed hospital attention followed by rest.
My mother's first impression was that she had come into a top-class hotel and she was bowled over by the kindness and friendliness of the staff. She loved the food and she ate more than she has eaten in a long time so much so that she left the care home after six weeks of care with a few more extra pounds of weight.
The reason she came to the home was achieved and she did recover enough to be able to resume her life back at home, for which she is forever grateful to the home for making it possible.
My mother's first impression was that she had come into a top-class hotel and she was bowled over by the kindness and friendliness of the staff. She loved the food and she ate more than she has eaten in a long time so much so that she left the care home after six weeks of care with a few more extra pounds of weight.
The reason she came to the home was achieved and she did recover enough to be able to resume her life back at home, for which she is forever grateful to the home for making it possible.
She had one issue that she constantly complained about and that was her ability to take food supplements but as she was an out of hospital resident, her medication was as prescribed by the doctors and they would not allow her the tablets that she usually took for fear of contraindication.
Review from Frances C (Daughter of Resident) published on 24 July 2020 Submitted via Website•
Overall Experience
Mum had been in Brook View 11 months when they went into lockdown. I had no concerns about the wonderful care mum would go on receiving while her family couldn't visit. Mum enjoyed all the delicious meals which were beautifully presented and chosen from the daily menus. The standards of her...
Mum had been in Brook View 11 months when they went into lockdown. I had no concerns about the wonderful care mum would go on receiving while her family couldn't visit. Mum enjoyed all the delicious meals which were beautifully presented and chosen from the daily menus. The standards of her personal laundry and cleaning were impeccable. The home did all they could with Skype calls, including her birthday celebrations and I was always contacted in relation to any change in her care needs.
Unfortunately in early July mum's health deteriorated, the nursing staff involved me in all decisions and the care and compassion they gave her were of a truly exceptional standard. Her family were allowed to be with her and we saw how deeply the staff felt and cared about mum which was such a huge comfort to us.
Unfortunately in early July mum's health deteriorated, the nursing staff involved me in all decisions and the care and compassion they gave her were of a truly exceptional standard. Her family were allowed to be with her and we saw how deeply the staff felt and cared about mum which was such a huge comfort to us.
Brook View has the most wonderful staff who all contribute to it making it a very special home of the highest standards and they really get to know the residents by caring and treating them as family.
Review from Diane B (Niece of Resident) published on 21 July 2020 Submitted via Website•
Overall Experience
My Aunt was a resident at Brook View for 3 years. She made many friends there. The Home was always welcoming and clean. We live many miles away but whenever we visited we were always made welcome and often joined Auntie and her friends to eat lunch in the lovely dining room, the food was always...
My Aunt was a resident at Brook View for 3 years. She made many friends there. The Home was always welcoming and clean. We live many miles away but whenever we visited we were always made welcome and often joined Auntie and her friends to eat lunch in the lovely dining room, the food was always very good, with varied choices. Auntie always enjoyed the varied activities at the home and especially the excursions. Sadly my Aunt recently passed away, not due to Covid, but because of this, we were not able to be with her. During this time the staff gave my Aunt great care, being with her when we were unable to be, for this special care the family will always be grateful.
↩Reply from Gill Irish, Home Manager at Brook View
Thank you for your kind words, I am especially grateful for your positive comments regarding your Aunt’s care at the end of her life.
Review from Penny Y (Respite Resident) published on 9 June 2020 Submitted via Website•
Overall Experience
I arrived at Brook View on Christmas Eve after being released from hospital following an accident. Despite the short notice, they provided Christmas Lunch for my husband and me. They also arranged for a professional hairdresser to wash my hair - ladies will know the importance of that! Everyone...
I arrived at Brook View on Christmas Eve after being released from hospital following an accident. Despite the short notice, they provided Christmas Lunch for my husband and me. They also arranged for a professional hairdresser to wash my hair - ladies will know the importance of that! Everyone was really friendly throughout my stay, and as I grew more mobile around the building I was addressed by name and with a smile by all, whether or not we had met before. Residents were equally welcoming at the daily activities and I (almost) was sad to leave.
The food was delicious with interesting selections and a choice of portion size. Chef visited me in person to check if I had any allergies, so I was not able to order the wrong meal by mistake. We often had home-made cakes and biscuits at afternoon tea.
The food was delicious with interesting selections and a choice of portion size. Chef visited me in person to check if I had any allergies, so I was not able to order the wrong meal by mistake. We often had home-made cakes and biscuits at afternoon tea.
I felt really safe and welcome throughout my stay, as I recovered from the injury and the shock of my accident.
Review from Mark Robert C (Son of Resident) published on 25 November 2019 Submitted via Website•
Overall Experience
My father has become a resident of Brook View very recently, having moved into their care after a period of time spent in hospital and latterly an NHS rehabilitation facility.
He is safe, well cared for and happy.
He is safe, well cared for and happy.
The staff at Brook View have been universally fantastic, they are so engaging and...
My father has become a resident of Brook View very recently, having moved into their care after a period of time spent in hospital and latterly an NHS rehabilitation facility.
He is safe, well cared for and happy.
The staff at Brook View have been universally fantastic, they are so engaging and caring, nothing is too much trouble and they do all they can to ensure my father is comfortable and content.
My father is not the most sociable of individuals sometimes but the staff always invest time in their interactions with him and their caring nature shines through in these conversations which makes my father feel safe and well cared for. He has even started to become involved in some of the numerous activities that are available - something that even he is surprised by!
He is safe, well cared for and happy.
The staff at Brook View have been universally fantastic, they are so engaging and caring, nothing is too much trouble and they do all they can to ensure my father is comfortable and content.
My father is not the most sociable of individuals sometimes but the staff always invest time in their interactions with him and their caring nature shines through in these conversations which makes my father feel safe and well cared for. He has even started to become involved in some of the numerous activities that are available - something that even he is surprised by!
I am incredibly grateful to the staff at Brook View, I have never seen my father happier in recent years and I know he is being kept safe and being well cared for.
Review from A K (Resident / Service User) published on 7 November 2019 Submitted via Postal Review Card•
Overall Experience
Excellent conditions and an enjoyable place to live.
Excellent conditions and an enjoyable place to live.
↩Reply from Elaine Farrer, Operations Director at Brook View
Thank you for your review and likelihood to recommend the home. We aim to please each of our residents with food prepared by our highly skilled chefs using the freshest and locally sourced ingredients. We are sorry to hear that on this occasion, the food was not to your liking. We will always try...
Thank you for your review and likelihood to recommend the home. We aim to please each of our residents with food prepared by our highly skilled chefs using the freshest and locally sourced ingredients. We are sorry to hear that on this occasion, the food was not to your liking. We will always try to accommodate to individuals tastes and will work with you to ensure we provide you with meals that suit your preferences.
Review from F W (Daughter of Resident) published on 6 November 2019 Submitted via Postal Review Card•
Overall Experience
All the staff are helpful, friendly and caring. There are rarely agency staff. Whilst most of the activities are not of interest to my mother, she has enjoyed the outings she has been on. The staff all keep my mother aware of activities but respect her desire not to participate.
All the staff are helpful, friendly and caring. There are rarely agency staff. Whilst most of the activities are not of interest to my mother, she has enjoyed the outings she has been on. The staff all keep my mother aware of activities but respect her desire not to participate.
Review from K O (Son of Resident) published on 24 October 2019 Submitted via Postal Review Card•
Overall Experience
The standard of care and attention in Brook View are outstanding. Nothing is too much trouble for the staff, at every level, to provide the best 'home from home' experience as possible. We are truly grateful as a family.
The standard of care and attention in Brook View are outstanding. Nothing is too much trouble for the staff, at every level, to provide the best 'home from home' experience as possible. We are truly grateful as a family.
Review from C G (Resident / Service User) published on 21 October 2019 Submitted via Postal Review Card•
Overall Experience
The attendance of all is excellent. The staff are very helpful. Care is excellent.
The attendance of all is excellent. The staff are very helpful. Care is excellent.
Review from L M (Daughter of Resident) published on 18 October 2019 Submitted via Postal Review Card•
Overall Experience
The care Mum receives is second to none. The day I came to Brook View to look around it was such a breath of fresh air and a tremendous relief to be greeted by such a lovely, caring, approachable, friendly and professional team of people. Everyone takes time to listen, understand and get to know...
The care Mum receives is second to none. The day I came to Brook View to look around it was such a breath of fresh air and a tremendous relief to be greeted by such a lovely, caring, approachable, friendly and professional team of people. Everyone takes time to listen, understand and get to know each resident and its the same for the family support too. Everyone goes the extra mile to accommodate. I said to Mum that if I needed to be cared for, that Brook View is exactly where I would want to be. There is a variety of daily activities and the food is lovely.
Review from W H (Daughter of Resident) published on 17 October 2019 Submitted via Postal Review Card•
Overall Experience
My mother is very happy in Brook View. She has been here over a year now and all the staff are very kind.
My mother is very happy in Brook View. She has been here over a year now and all the staff are very kind.
Review from Ann G (Stepdaughter of Resident) published on 20 May 2019 Submitted via Postal Review Card•
Overall Experience
My step-mother became a resident here several months ago. As I live in Canada we were unable to visit until only recently. In the meantime, we have been in touch by phone. It has been a relief to see how well she has been taken care of and a pleasure to meet all the staff. They are all polite,...
My step-mother became a resident here several months ago. As I live in Canada we were unable to visit until only recently. In the meantime, we have been in touch by phone. It has been a relief to see how well she has been taken care of and a pleasure to meet all the staff. They are all polite, caring and friendly.
Review from P G (Wife of Resident) published on 4 April 2019 Submitted via Postal Review Card•
Overall Experience
I came with my husband to stay for a week in a double room. His visit is for 2 weeks.
(Helping him with familiarisation was vital to feel I could leave him for my respite break for the next week) It has been a wonderful opportunity for me and I know he will be left in very good care. The...
I came with my husband to stay for a week in a double room. His visit is for 2 weeks.
(Helping him with familiarisation was vital to feel I could leave him for my respite break for the next week) It has been a wonderful opportunity for me and I know he will be left in very good care. The atmosphere, staff, facilities and food have made it a good experience.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 05 April 2019Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (3) & Events (0)
News
- 09 Jul 2026
More than 35 managers in various roles have participated in Colten Care’s third-level ‘Excel’ Leadership & Management Course in the past 18 months to two years. They include the group’s...
- 18 Feb 2025
A Strictly-style ballroom dance competition supported Colten Care has raised more than £80,000 for a Dorset-based palliative care charity. Forest Holme Hospice’s Strictly Extravaganza, which had headline sponsorship from Colten...
- 18 Feb 2025
Colten Care has trained 32 team members as Mental Health First Aiders (MHFAs) to help colleagues maintain and improve their work-life balance. Colten Care has prioritised the training as part...
Upcoming Events
There are no upcoming events for Brook View.
Awards / Recognitions (12)
- 30 Jan 2026Recipient: Colten Care Ltd
- 31 Jan 2025Recipient: Colten Care Ltd
- 31 Jan 2024Recipient: Colten Care Ltd
Accreditations
There are no accreditations posted yet for Brook View.
Meet the Team (2)
Lauren SteeleJob Title Home Manager
Lauren leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have any questions or queries.
Naomi GordonJob Title Clinical Lead
Naomi is responsible for leading the team of registered nurses and carers to meet the individual needs of the resident through the delivery of consistently high levels of clinical care.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Brook View to verify any information. View our terms and conditions. Brook View has an Enhanced Service -what an Enhanced Service includes.