Brook View

Riverside Road, West Moors, Ferndown BH22 0LQ
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9.9 116 Reviews
  • Brook View, Ferndown
Brook View is in the peaceful rural village of West Moors situated a few minutes walk from a selection of local shops. It is a purpose-built home with en-suite accommodation for fifty-four residents set over two floors.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

Brook View welcomes residents with a warmly furnished reception area with seating, leading to the large bright dining room. A spacious lounge overlooks the garden and a cafe serving tea, coffee and cake all day long which also boasts garden views. There is a second lounge on the first floor with a television.

The team operate a popular large activities room and the home has its own fully-equipped hairdressing salon. Residents can enjoy a selection of specialist bathrooms including a hydrotherapy bath.

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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 56 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1375

These prices are only a guideline, please contact Brook View to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Abhishek Bagchi (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (50)
  • Couples/Companion Rooms (3)
  • Single Rooms with ensuite Wet Room (1)

Visiting

  • At Brook View, there's no specific visiting hours, all that is asked is that you let the home know your in the building by signing in on the Ipad in Reception, if outside of Reception hours, just ring the bell and a member of staff will enable your visit.

Parking

  • Parking is available on site at Brook Viewl, all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be saved.

Brook View Reviews (116)

Total of 116, showing 81-100
9.9

Brook View has a Review Score of 9.9 (9.856) out of 10, based on 15 reviews in the last 2 years. Over all time Brook View has 116 reviews.

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Review from Susan B (Daughter of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a short hospital stay last November my mum was very poorly but on discharge, she was very pleased to be back in her room at Brook View. The staff have been patient, encouraging, caring and very attentive to mum's needs. Whilst she is now less mobile she is eating well and is much more her old
self. The recent arrival of new experienced management and administrative staff has made a significant improvement and there is better communication now and a calmer atmosphere. Following the upheaval of the major refurbishment programme, Brook View is now looking very clean, modern, fresh yet still very homely.

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Review from Susan S (Daughter of Resident) published on 6 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely, warm friendly care home. The staff are all very caring to the residents and nothing is too much trouble. The food is excellent all home made and catered for the residents individually. All rooms are spotless and cleaned well every day. The manager is always on hand to help you with any worries
that you may have and in my opinion is a very well run home that I am happy to have my mother residing in. The activities often include families which make a nice atmosphere and brings people together.

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Review from J F (Resident) published on 22 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to my illness, I was coming from a very dark place including giving up my home, and it was wonderful to find a place that was warm and friendly and really seemed to care.
It made the transfer so much easier than I thought it would be.

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Review from M M (Daughter-in-law of Resident) published on 22 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brook View is a real 'family' home where the residents are cared for beautifully with respect, humour, kindness and love.
The attention received in my mother-in-law's final days was nothing short of magnificent.
The nurses and carers were simply wonderful.
Thank you all!

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Review from S G (Respite Resident) published on 8 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I went into Brook View feeling very apprehensive about being left with strangers but got used to it after a day or so. I did not need much individual care as I was able to wash and dress but when I was in tears one night, the nurse on duty was very good and kind.

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Review from Sarah L (Private Carer of Resident) published on 8 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On arrival, friendly staff. Very clean and no unpleasant odours. Large choice of menu and refreshments. Excellent care and encourage independence of my client. I look after a resident who has been staying at Brookview on a respite period, which may be leading to full-time basis. I couldn't wish for
a better home than Brook View for him.

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Review from Carrie W (Daughter of Resident) published on 12 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to express my sincere thanks to the staff at Brook View who "pulled out all the stops" to give that little bit of extra care over and above expectations for my mother. It is the small things that matter when a new resident is settling into a new environment and maybe feeling confused and
unsure of themselves. Thank you again to all the staff at Brook View.

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Review from Maragret W (Resident) published on 7 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to Brook View for 28 days respite care following a mastectomy operation at Salisbury District Hospital. I am very pleased to say what wonderful care I received from all the staff, they all made me feel I was the only one they were looking after. I am sorry to be leaving so many kind friends and
hope to come here again one day.
I send a big thank you to everybody.

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Review from Diana E (Daughter-in-law of Resident) published on 9 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just visited my mother in law this weekend and I wanted to give a big thank you to all your dedicated staff for the marvellous job they do in caring for all your residents meeting all their needs and more. The home is beautifully kept and we, as visitors, are always greeted with a great hello and a
lovely smile. We could not ask for any more, but we do get more, coffee/tea and amazing cakes in the coffee lounge. Thank you once again for all you do.

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Review from Paul E (Son of Resident) published on 25 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother became a resident in November 2016, starting off as respite. As she can longer care for herself she became a permanent resident in January this year. We can not fault any of the facilities or the staff at Brookveiw, it's like a 5-star hotel. There is so much to entertain all the residents,
from daily activities to minibus rides to the New Forest and the sea. When we visit we are always able to have coffee or tea and they always have a wonderful selection of homemade cakes or biscuits. The daily restaurant menu is varied, so there is something for everybody's tastes.

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Review from N S (Friend of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My very close friend was a resident until his death in January. Last year I found it necessary to raise a complaint about the service. Even though I was old a friend, Colton Care listened to what I had to say and over the next few months took substantial action to make fundamental changes. In due course,
the improvement was so marked that the atmosphere changed, the staff were obviously much happier also and it became a very loving environment. I was most impressed by the responsiveness.

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Review from Jayne B (Friend of Resident) published on 26 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think Brook View is a very well run home. The staff were considerably kind and helpful. I would recommend Brook View to others.

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Review from Brian B (Friend of Resident) published on 20 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff to be very friendly and professional and the overall facilities to be excellent.

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Review from Jolyon F (Resident) published on 18 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been at Brook View since mid-November and find the care home quite satisfactory for my needs.

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Review from P A (Resident) assisted by family/friend published on 16 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very caring and helpful. The food is good and I always enjoy my meals. I have a lovely room with a view of the garden. My health has improved since I have been here and I am more mobile. Overall the standard of care is very good and the staff work very hard.

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Review from Victoria S (Daughter of Resident) published on 13 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother moved into Brook View in October 2015 following a fall. She is now unable to walk or stand. The level of care provided is very good and the care is always pleasant, caring and considerate. As her needs increase, I have every confidence that Brook View will provide the care she requires.

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Review from A F (Friend of Resident) published on 5 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly competent staff, warm attractive home and rooms. Good varied menu, pleasant dining room and staff give residents individual attention. The grounds are well maintained, with sunny seating areas. Free coffee for residents and guests, plus biscuits and cake.
There is a happy atmosphere and everyone
seems happy and content. The whole property smells clean and fresh.

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Review from Raymond K (Resident) published on 22 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can only speak extremely well of all aspects of staying in Brook View i.e room cleanliness, food, staff and consideration. I would recommend it to anyone.

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Review from Jean G (Wife of Resident) published on 19 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My late husband was a resident in 'Brook View' for nearly 6 years and I always said I could not have wished for any better home for him to spend his final years of his life. I always found the staff to be friendly, caring and supportive both to my husband and also myself. I still visit the home every
week and enjoy the lovely lunch with some of the residents I have made friends with.

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Review from R B (Stepson of Resident) published on 19 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a change of management we did have a few issues over the care of my stepmother. However since the new manager and head of care have been in place we have seen a marked improvement in the overall standards of care and happiness within Brook View. We are confident that this will continue and
that Brook View will continue to be an excellent care home.

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Current Review Score: 9.9 (9.856)

Overview of Review Score

The Review Score of 9.9 (9.856) out of 10 for Brook View is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.856 for Brook View is calculated as follows: ( (163 Excellents x 5) + (11 Goods x 4) + (3 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 180 Ratings = 4.856

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brook View is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (11)

Meet the Team (2)

Abhishek

Abhishek Bagchi

Job Title: Home Manager

Abhishek leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. His door is always open if you have any questions or queries.

Lauren

Lauren Steele

Job Title: Clinical Lead

Lauren is responsible for leading a team of registered nurses and carers in delivering consistently high levels of clinical care to meet the individual needs of residents.

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