Brook View

Riverside Road, West Moors, Ferndown BH22 0LQ
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9.9 117 Reviews
  • Brook View, Ferndown
Brook View is in the peaceful rural village of West Moors situated a few minutes walk from a selection of local shops. It is a purpose-built home with en-suite accommodation for fifty-four residents set over two floors.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

Brook View welcomes residents with a warmly furnished reception area with seating, leading to the large bright dining room. A spacious lounge overlooks the garden and a cafe serving tea, coffee and cake all day long which also boasts garden views. There is a second lounge on the first floor with a television.

The team operate a popular large activities room and the home has its own fully-equipped hairdressing salon. Residents can enjoy a selection of specialist bathrooms including a hydrotherapy bath.
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Care Provided by Brook View

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 56 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1375

These prices are only a guideline, please contact Brook View to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Abhishek Bagchi (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (50)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (1)

Visiting

  • At Brook View, there's no specific visiting hours, all that is asked is that you let the home know your in the building by signing in on the Ipad in Reception, if outside of Reception hours, just ring the bell and a member of staff will enable your visit.

Parking

  • Parking is available on site at Brook Viewl, all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be saved.

Brook View Reviews (117)

9.9

Brook View has a Review Score of 9.9 (9.878) out of 10, based on 15 reviews in the last 2 years.
Over all time Brook View has 117 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Brook View
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Total of 117, showing 101-117
Review from R B (Stepson of Resident) published on 19 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Following a change of management we did have a few issues over the care of my stepmother. However since the new manager and head of care have been in place we have seen a marked improvement in the overall standards of care and happiness within Brook View. We are confident that this will continue and
that Brook View will continue to be an excellent care home.
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Review from D W (Friend of Resident) published on 2 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After the initial settling in process, my friend has now adjusted to living in Brook View care home. She has had a little illness and was depressed and during that time the staff / nurses were wonderful. If I had any concerns, they were fully addressed.
I am unable to say enough as to how she has been
cared for and now, is very settled very happy and looks so clean/presentable and a joy to visit.
My thanks and gratitude to Brook View and all its staff.
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Review from P S (Wife of Resident) published on 30 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care they give to my husband. When he goes in for respite. The staff and management are very responsive to his needs.
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Review from Joan B (Daughter of Resident) published on 29 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brook View is an excellent nursing home. The staff are dedicated and hard-working. The home is always beautifully clean, well-maintained and welcoming. My mum does sometimes wish for different food. She likes simple food (softer and more variety of vegetable). She enjoys many of the activities, especially
the services and carpet bowls. She loves the grounds. We always feel welcomed and loved when we visit mum. Thank you to all the staff for their love, care and for creating a lovely family atmosphere. Well done Brook View.
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Review from S S (Sister of Resident) published on 22 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister became a resident of Brooks View of April 2016. I have had the occasional lunch with her that has been most enjoyable. Today, I had arranged with my sister to come for lunch with my husband and we had the most delicious lunch of roast chicken, followed by a superb dessert. I made a point of
thanking the chef on duty today.
I do feel the meals are very important in any care home and I believe I would be hard-pushed to find better in any care home.
I would also like to add that it was very good to see the lady back in the office and generally being around, as she was when my sister was deciding if she wished to become a resident of Brooks View.
I understand that she has mainly been at another home recently and I would say she has been sorely missed at Brooks View.
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Review from D T (Son of Resident) published on 23 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brook View was chosen for my disabled mother after viewing many equivalent care/nursing homes. Not only is Brook View a high-quality home, the staff provide exceptional care and a friendly service, in a relaxed and informal environment.
My 2 brothers and I cannot speak too highly of the service provided.
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Review from M R (Resident) published on 4 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stay was very comfortable. Lovely, friendly people. Always someone to help you. Food excellent.
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Review from Malcolm K (Nephew of Resident) published on 30 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care team went to our aunts home as a response to our call following no reply to our repeated phone calls. They discovered her collapsed in the premises. They called paramedics and assisted with her removal to hospital and then cleaned up the house. A wonderful response and extremely efficient
as we were unable to get there ourselves. Thank you!
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Review from Elizabeth B (Daughter of Resident) published on 29 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very pleased with the care given to my father during his time at Brookview (nearly 2 1/2 years to date). Any problems that have arisen have been dealt with promptly. It is appreciated that a high percentage of staff have remained constant and have therefore got to know my father and him
them. I do think that the home has suffered a little because of the frequent change of home manager over the years he has been resident. Although things continued to run well the changes in key staff have left him at times feeling unsettled.
Reply from Elaine Farrer, Director of Operations at Brook View

“Thank you for your various comments about our care standards and the multiple excellent ratings you have given. Thank you also for your honesty about the change of Home Manager. We do appreciate how any change in the Home Manager can initially be unsettling. Please be reassured that Maggie, our new Manager at Brook View, has transferred just a short distance from a neighbouring Colten Care home. She has a great deal of experience in management and we are confident that any sense of unsettlement your father may have will be extremely short lived as he and his fellow residents and Maggie all get to know each other.”

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Review from Penelope H (Daughter of Resident) published on 29 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I originally experienced Brookview in 2006 when my mother entered the home at the age of 97. She was relatively fit at this time but became increasingly fragile as she approached her 100th birthday. She died in 2009 two months short of 101. She was very happy at Brookview and always treated with respect
and kindness. Over the 3 years I visited I came to know the home and staff very well. I joined them as a volunteer in August 2010. I accompany the residents on trips out.
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Review from J T (Friend of Resident) published on 10 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I know a number of residents who are very contented and grateful for the care, stimulus, concern etc they receive. My neighbour who finds physical frailty and ageing very distressing has been very well and sympathetically cared for. One carer in particular is immensely helpful and reassuring. The food
is wonderful too!


2 Comments: 1) A very lightweight alarm on neck or wrist band would have brought more immediate help regarding a fall on the first floor.
2) I heard before Christmas that several staff were leaving. I hope it isn't reflected in the care residents receive.

Reply from Elaine Farrer, Operations Director at Brook View

Thank you for your comments about the care at Brook View. Regarding the question of help after a fall, please be aware there are people around at all times who can assist. If someone has a fall while they are on their own at any time, we’ll always do our best to respond straight away to a cry for help. We are of course happy to discuss individual alarm pendants if someone has a need and wants added reassurance. Our call bell systems can facilitate that. On the subject of staff moves, people leave for various reasons including career progression. We always provide an exit interview to help with handover of duties. Please be reassured that residents are at the heart of everything we do and that includes maintaining the quality of care as staff come and go. Thank you once again for your sharing your thoughts.

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Review from J S (Resident) published on 25 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are exceptionally kind and helpful except as in all organisations the odd one's.
My friends all say how much better and younger I look after a year here. The food is repetitive and can be very salty although we have salt on our trays.
Reply from Elaine Farrer, Director of Operations at Brook View

We’re delighted that your friends say how much better and younger you look since coming to Brook View. We do put a great deal of effort into ensuring our food is of the highest standards. Our Catering Manager will speak to you directly to make sure you have the menu variety you seek and that the salt content is in keeping with your wishes. Thank you again.

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Review from Joan P (Daughter of Resident) published on 22 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff always welcoming. Residents always acknowledged and treated with respect and helped with whatever the request. Home is always clean and presentable at all times throughout and the laundry service is fantastic. Meals are varied with the option to eat with your relative and this makes for a nice
experience for the resident. Drinks are on offer regularly with cake/biscuit also. Every department throughout this home should be proud of the service they are providing. One suggestion - drinks, biscuits, cake maybe at this time a healthy option could be added such as a piece of fresh fruit - as a family this has been a brilliant choice.
Reply from Elaine Farrer, Director of Operations at Brook View

Thank you for highlighting the point about fresh fruit. In fact, it is our policy to provide fruit with morning and afternoon teas and coffees. It seems that sometimes when this is served in residents’ rooms, they may not be offered the fruit option verbally. We will make sure this happens in the future. Thanks again.

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Review from Beryl C (Resident) published on 22 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My enforced living here, I find very comfortable the staff are so caring and exceptional. The food is disappointing on occasions, which is my one complaint only.
Reply from Elaine Farrer, Director of Operations at Brook View

Thank you for sharing your thoughts on our staff and we’re sorry you have occasional disappointment about the food. In our last Brook View residents’ survey 57% rated the food as excellent and 26% as good. Our Catering Manager will speak to you directly to understand more about what you want and aim to make you happier with the daily menu choices. Thank you again.

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Review from B P (Resident) published on 19 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been here as a resident in respite care for about 6 weeks and am happily settled, being well looked after in all ways. I have a nice room kept very clean. Staff come regularly with medicine. Food is good, visitors are welcomed.
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Review from Jean W (Daughter of Resident) published on 13 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is very well cared for. She enjoys the activities and the trips out. Its lovely and reassuring to know that when I leave after visiting mum that she is safe and looked after. Thank you to all the staff at Brook View.
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Review from Geoff F (Husband of Resident) published on 11 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my wife took up residence in December 2014 I have been very pleased with the care and attention she has received. Considering her past medical history she has been quite well during the last 12 months. No TIA'S or hospital visits, first time for several years.
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Current Review Score: 9.9 (9.878)

Overview of Review Score

The Review Score of 9.9 (9.878) out of 10 for Brook View is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.878 for Brook View is calculated as follows: ( (167 Excellents x 5) + (7 Goods x 4) + (3 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 180 Ratings = 4.878
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Brook View is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Apr 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (2)

Abhishek

Abhishek Bagchi

Job Title: Home Manager

Abhishek leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. His door is always open if you have any questions or queries.

Lauren

Lauren Steele

Job Title: Clinical Lead

Lauren is responsible for leading a team of registered nurses and carers in delivering consistently high levels of clinical care to meet the individual needs of residents.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Brook View to verify any information. View our terms and conditions. Brook View has an Enhanced Service - more info.