Brook View

It made the transfer so much easier than I thought it would be.

Thank you all!

I went into Brook View feeling very apprehensive about being left with strangers but got used to it after a day or so. I did not need much individual care as I was able to wash and dress but when I was in tears one night, the nurse on duty was very good and kind.

On arrival, friendly staff. Very clean and no unpleasant odours. Large choice of menu and refreshments. Excellent care and encourage independence of my client. I look after a resident who has been staying at Brookview on a respite period, which may be leading to full-time basis. I couldn't wish for a better home than Brook View for him.

I would like to express my sincere thanks to the staff at Brook View who "pulled out all the stops" to give that little bit of extra care over and above expectations for my mother. It is the small things that matter when a new resident is settling into a new environment and maybe feeling confused and unsure of themselves. Thank you again to all the staff at Brook View.

I send a big thank you to everybody.

Just visited my mother in law this weekend and I wanted to give a big thank you to all your dedicated staff for the marvellous job they do in caring for all your residents meeting all their needs and more. The home is beautifully kept and we, as visitors, are always greeted with a great hello and a lovely smile. We could not ask for any more, but we do get more, coffee/tea and amazing cakes in the coffee lounge. Thank you once again for all you do.

My mother became a resident in November 2016, starting off as respite. As she can longer care for herself she became a permanent resident in January this year. We can not fault any of the facilities or the staff at Brookveiw, it's like a 5-star hotel. There is so much to entertain all the residents, from daily activities to minibus rides to the New Forest and the sea. When we visit we are always able to have coffee or tea and they always have a wonderful selection of homemade cakes or biscuits. The daily restaurant menu is varied, so there is something for everybody's tastes.

My very close friend was a resident until his death in January. Last year I found it necessary to raise a complaint about the service. Even though I was old a friend, Colton Care listened to what I had to say and over the next few months took substantial action to make fundamental changes. In due course, the improvement was so marked that the atmosphere changed, the staff were obviously much happier also and it became a very loving environment. I was most impressed by the responsiveness.

I think Brook View is a very well run home. The staff were considerably kind and helpful. I would recommend Brook View to others.

I find the staff to be very friendly and professional and the overall facilities to be excellent.

I have been at Brook View since mid-November and find the care home quite satisfactory for my needs.

The staff are very caring and helpful. The food is good and I always enjoy my meals. I have a lovely room with a view of the garden. My health has improved since I have been here and I am more mobile. Overall the standard of care is very good and the staff work very hard.

My mother moved into Brook View in October 2015 following a fall. She is now unable to walk or stand. The level of care provided is very good and the care is always pleasant, caring and considerate. As her needs increase, I have every confidence that Brook View will provide the care she requires.

There is a happy atmosphere and everyone seems happy and content. The whole property smells clean and fresh.

I can only speak extremely well of all aspects of staying in Brook View i.e room cleanliness, food, staff and consideration. I would recommend it to anyone.

Following a change of management we did have a few issues over the care of my stepmother. However since the new manager and head of care have been in place we have seen a marked improvement in the overall standards of care and happiness within Brook View. We are confident that this will continue and that Brook View will continue to be an excellent care home.

My late husband was a resident in 'Brook View' for nearly 6 years and I always said I could not have wished for any better home for him to spend his final years of his life. I always found the staff to be friendly, caring and supportive both to my husband and also myself. I still visit the home every week and enjoy the lovely lunch with some of the residents I have made friends with.

My thanks and gratitude to Brook View and all its staff.

I am very happy with the care they give to my husband. When he goes in for respite. The staff and management are very responsive to his needs.