Zetland Court, Bournemouth, Dorset
Zetland Court, Bournemouth, Dorset
Zetland Court, Bournemouth, Dorset

Built in the 1840s, this magnificent house was redesigned and refurbished in the early 1980s. It is situated in its own grounds, a short walk from the beach in a peaceful area of Westbourne, near Bournemouth. The grounds are beautifully landscaped and well maintained, providing pleasant areas to sit and walk with sufficient space for disabled access. Zetland Court is registered for residential and nursing care with the dual benefits of individual rooms and shared communal areas. The categories of care offered are dependent upon people’s assessed individual needs. All Homes can offer places to people with dementia, dependent on the individual needs of the person. Please contact the Home of your choice for further information.

Group: Royal Masonic Benevolent Institution Care Company (RMBI)

Person in charge: Debbie Powell (Home Manager)

Local Authority / Social Services: Bournemouth Borough Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 65 Service Users

Registered Care Categories*: Dementia • Old Age • Sensory Impairment

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Huntington's Disease • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Freemasons and their dependants non masons considered. Ages 60+.

Single Rooms: 65

Rooms with ensuite WC: 65

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Parking:

Parking on site

Latest Care Quality Commission* Report on Zetland Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.8 Zetland Court has a Review Score of 9.8 (9.756)

The Review Score of 9.8 (maximum of 10) for Zetland Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 27 Reviews over all time. This Average Rating is also the rating value for Zetland Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 16 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.756 for Zetland Court is calculated as follows: ( (252 Excellents x 5) + (58 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 320 Ratings = 4.756

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Zetland Court is based on 16 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 13 positive Reviews (65 registered maximum number of service users ÷ 5). 16 Reviews ÷ 13 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    22
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Zetland Court?

  • Extremely LIKELY
    26
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Zetland Court

  • Daughter of Resident/Service User
    7
  • Wife of Resident/Service User
    7
  • Son of Resident/Service User
    3
  • Brother of Resident/Service User
    2
  • Partner of Resident/Service User
    2
  • more

I find all the care first class.

How likely would you be to recommend Zetland Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Inviting, comfortable home where staff are friendly and helpful.
Plenty of activities for the residents.

How likely would you be to recommend Zetland Court? Extremely Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

Zetland Court displays total caring both for residents and family. Staff are all friendly, thoughtful and compassionate. Nothing appears too much trouble and one never feels that as a non-resident, you are being a nuisance.
The overall care for the resident cannot be bettered.

How likely would you be to recommend Zetland Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

In the few weeks, since she came in, my mother is much brighter and happier. The food is super and the care excellent. Visitors are made to feel welcome.

How likely would you be to recommend Zetland Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband is in the Red Admiral Wing and there are no words which can describe the excellent care which the residents receive. They are treated with respect, understanding and courtesy at all times. Nothing is too much trouble for the staff who are truly dedicated to those in their care. Relatives are always greeted with a smile and a warm welcome. I couldn't wish for a better place for my husband. Thank you all.

How likely would you be to recommend Zetland Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband has been a resident for seven weeks and has always been treated with respect and patience by all staff. He is a weighty gentleman with very limited mobility, but this is not a problem it seems. We cannot fault anything and thank God that a vacancy occurred at a very difficult time for myself.

How likely would you be to recommend Zetland Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband has moved into Zetland dementia unit 8 weeks ago. This home is amazing. He is treated with kindness, dignity, the caring is second to none, stimulation, food is great, trips out and are the same to me. Every need is taken care of. The manager and staff are very forward thinking and should have

How likely would you be to recommend Zetland Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My grandad is in the very best place because the staff look after him with respect and really do care for him.
I have full confidence that the Red Admiral wing have his best interests at heart, which means a lot to me and my family.

How likely would you be to recommend Zetland Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My 96-year-old mother has been a resident at Zetland Court for 8 months. She had been extremely happy from day one. The staff are all amazing - they are kind, understanding and are always smiling. Every member of staff know all the 70+ residents' names, whenever they pass them, they greet them with a smile, a hold of the hand or an embrace. The surroundings inside and out are wonderful. There are at least two organised activities each day which they all seem to enjoy. I cannot fault this amazing, warm, caring home.

How likely would you be to recommend Zetland Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

My mother has been at Zetland Court for over 18 months.
I have been very happy with the quality of the care, accommodation and the home itself. The carers are very friendly and helpful. The schedule of activities is excellent. My only issue is that the home could use some more staff to help those already there. Otherwise, I would recommend this home wholeheartedly.

How likely would you be to recommend Zetland Court? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Despite having to deal with an emotionally difficult situation (my grandad having dementia), the staff at Zetland Court have been truly amazing.
They have welcomed me and my family into the Zetland family with open arms. The care and service provided to my grandad and our family has been wonderful. I couldn't ask for any better care for my grandad. Thank you Zetland.

How likely would you be to recommend Zetland Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This place is always very clean and staff very friendly. Even in places where public rarely venture, it is immaculate. The staff genuinely care!

How likely would you be to recommend Zetland Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

After giving full 24/7 support for my very sick partner, I thought he was getting the best. However, the loving, dignified care he is now receiving in the nursing/care home at Zetland Court is giving him a new quality of life for his final days with us.

How likely would you be to recommend Zetland Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father in law is in the Red Admiral wing of the home which I must say is excellent. Let me explain my reasoning - they are kind, courteous and very professional in their attitude to their residents and family alike. Zetland Court Red Admiral wing is second to none in what they offer to give peace of mind to our family.

How likely would you be to recommend Zetland Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Red Admiral Wing of Zetland Court is outstanding, dealing with dementia is not easy but they are superb. They treat all the residents with dignity, they let them express themselves and never ignore or contradict them. It is a true home environment and they include families as well. Staff and residents are always happy and there are always activities for them to join in with. I can't thank them enough for taking care of my dad.

How likely would you be to recommend Zetland Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I find Zetland Court to be well managed. All staff friendly and kind. All residents are treated with the utmost respect with no loss of dignity.

How likely would you be to recommend Zetland Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I found the home and staff to be 1st class. I can't speak to highly of them.

How likely would you be to recommend Zetland Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Excellent. Feel supported and seeing much happier Mum. Thanks!

How likely would you be to recommend Zetland Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This home has made me proud to be a mason as the care my sister has received, has been of the highest standard. Due to her illness and therefore medication it has not been easy for her to adjust to this confined situation, yet the staff have been sympathetic and knowledgeable in their dealings with the difficult situations. Thank you

How likely would you be to recommend Zetland Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

A lovely home, made to feel very welcome. I brought in my Grandsons whom were also made to feel welcome.

How likely would you be to recommend Zetland Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

My mother at 92 is missing her family as we live in the USA and South Africa 'but' she calls the staff at Zetland Court 'her' second family. She never stops praising the whole team and my own experience with the team is of a dedicated team, who always have time and are willing to assist and help without treating the residents as numbers, but always as individual people. Congratulations to Zetland and the team.

How likely would you be to recommend Zetland Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Crucially the staff are helpful, warm and friendly.
The premises very clean and spacious. Some of the public rooms are luxurious.
Food and restaurant service is excellent.
The home clearly takes it's overall ethos and approach from it's very warm manager.

How likely would you be to recommend Zetland Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I am writing this for my husband as he is partially sighted. He moved to Zetland Court in August after falling down the stairs and breaking a bone in the bottom of his spine. The staff here have been extremely good helping him to come to terms with the fact that he will be unable to walk again and he needs two people to help him all the time. The activities are superb!! After being married for 54 years he needed to go into a care home we couldn't have chosen better.

How likely would you be to recommend Zetland Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Unfortunately I cannot look after my husband at home, nowhere is going to be perfect so I would rather not comment, it's ok to a certain extent.

How likely would you be to recommend Zetland Court? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I am completing this review on behalf of my mother whom has lived at Zetland Court Care Home for nearly five years. She is quite happy with the care that she is receiving.
the care home itself is very comfortable and clean. There is plenty of choice of entertainment provided at this home to suit all tastes. I usually visit my mother twice a week and am always made welcome by the staff.
The only thing that could be improved upon is occasionally the food, as the meat can be tough and can sometimes look and taste insipid.

How likely would you be to recommend Zetland Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Kristin Mewald, Marketing & Communications Officer at Zetland Court responded to this review on 09 Dec 2015:

All of our Homes have fully serviced kitchens with on-site chefs and catering staff.
They use fresh produce to create appetising meals and a variety of cuisines, catering for all tastes.
We provide healthy meals each day to help you maintain a balanced diet. Special diets are also catered for.
Although residents are given a choice of meals each day, we encourage them to contribute ideas to the menus.

Although a new resident at Zetland Court the initial experience has been one of care and consideration. The food served has also been very good and all cooked to order on site. My room is airy and spacious and includes all the facilities required including an en suite too. Visitors are also made very welcome with tea/coffee and cakes being made available. Zetland Court has been known to me for many years and is a home for Masons.

How likely would you be to recommend Zetland Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Could not be looked after better.
Food always at least three choice at each meal to choose from and my care has been excellent.

How likely would you be to recommend Zetland Court? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

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