






Built in the 1840s, this magnificent house was redesigned and refurbished in the early 1980s. It is situated in its own grounds, a short walk from the beach in a peaceful area of Westbourne, near Bournemouth. The grounds are beautifully landscaped and well maintained, providing pleasant areas to sit and walk with sufficient space for disabled access.
Zetland Court provides residential care and residential dementia support for up to 66...
Care Provided by Zetland Court
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 66 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Our care fees are subject to a preadmission needs assessment which is a requirement of admission, so the Home can fully understand the level of care and support required by each individual. The prices quoted are weekly and for guidance only. They will be confirmed following a full assessment. Respite care may be offered subject to availability and will depend on an assessment of a person’s care needs.
The price(s) shown are provided by the care home. Contact Zetland Court for full pricing details and T&Cs.
Contact Zetland Court to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- The Royal Masonic Benevolent Institution Care Company (RMBI)
- Voluntary / Not for Profit Owned
Person in charge
- Iain Slack (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: No
Room Information
- Single Rooms (60)
- Couples/Companion Rooms (3)
Parking
- Parking on site
Zetland Court Reviews (95)
Zetland Court has a Review Score of 9.7 (9.734) out of 10, based on 15 reviews in the last 2 years.
Over all time Zetland Court has 95 reviews.
My father went to Zetland Court for a month's respite. He needed support with gaining mobility and confidence following a series of falls. The care he received was outstanding on every level, enabling my father to move into independent living accommodation near family. I cannot thank them enough.
On behalf of all the team at Zetland Court, thank you for your kind words. We wish your father every success in his new venture and we were honoured to assist in some small way.
Yet again I write in praise of Zetland Court. My partner has been in this lovely home for over six years. I know I speak for her son and brothers, that she could not be in a better home. Thanks to all the staff.
Thank you for your kind words, it is our pleasure. I shall pass on your kind sentiment to the team.
Zetland Court is a home and they go out of their way to make residents feel at home. Everyone is so friendly and cannot do enough to help. We were concerned that a younger person would not fit in with a home where many/most residents are very old - we could not have been more wrong, it doesn't matter because everyone fits in. Facilities are excellent for someone who has suddenly had to leave her own home and needs residential care.
We are so pleased we could help, thank you for your kind words.
Our family member has been a resident at Zetland Court for about three months and we cannot believe our luck at finding such a wonderful home for her. The whole atmosphere is friendly and all the staff seems to go out of their way to be helpful. Nothing is too much trouble. The house and grounds are very lovely, and the food is fantastic, whether eaten in the dining room or in your own. We visited over three days and everyone we met seemed friendly and happy. Most were very happy to chat. Well done!
I am so pleased to hear your wonderful comments, I shall definitely pass these on to the entire team. Thank you.
Mum has been at Zetland Court for almost a year now, and despite our earlier missing about her losing her independence etc, (and, as a consequence, delaying the move), she is now asking why we didn't move her sooner! Mum is perfectly at home, she sees more people than she's used to, is fed, watered and cared for (more than we possibly could have). We have only the highest praise for Zetland Court and their super carers - dedicated, kind, efficient and with a lightness of touch to suit each resident.
Dear Chris, it is our absolute pleasure to help you in supporting your mom, she is a wonderful, delightful lady. Thank you for your kind words; I shall indeed pass these on to the team.
My cousin was a resident at Zetland Court for almost two and a half years, nearly all of that time in the dementia unit, Red Admiral. She was incredibly well looked after by the marvellous staff there who did everything they could to make her feel comfortable and cared for. She wasn't the easiest to look after, she could be moody and difficult quite often, but the staff were always very patient with her and did whatever they could to make her feel at ease. In the last few weeks of her life, they went over and above to do whatever they could to help her in that traumatic time. I would thoroughly recommend Zetland Court as a Home which really looks after their residents - with a staff that really care.
We are grateful and honoured to have supported your cousin. I thank you for your kind words and I will surely pass these on to those who deserve them.
Dad has been through a very traumatic time in the past 2 months. He needs care and lost his wife of 66 years who he misses desperately. Zetland Court has provided him with the care, companionship and stimulation that he needs and it has taken a great weight off my shoulders. He lives close now, so I get to see him more.
On behalf of the whole team at Zetland Court, "Thank you" for your kind words.
My father had dementia and could be challenging at times. The care my father received during his time at Zetland Court was outstanding. Everyone from the dedicated carers to the efficient office team worked together to provide the greatest standard of care.
On behalf of the entire team of Zetland Court, I would like to thank you for your kind words.
My wife has been resident in Red Admiral View for 10 months. I have nothing but praise for the staff and facilities, she has a large room with a wardrobe and drawers and other belongings, there is a spacious lounge area and recreation room, spacious garden and very nice dining area. The staff and management are extremely generous and caring, they communicate excellently. There is live entertainment with the staff and residents actively involved.
On behalf of the entire team of Zetland Court, I would like to thank you for your kind words.
Mom is always treated well there.
Beautifully dressed and neat.
Nothing is too much trouble for the staff.
I highly recommend Zetland care home.
On behalf of the entire team of Zetland Court, I would like to thank you for your kind words.
Partner has been a resident for 6 weeks respite care following a fractured femur. Placed in a very pleasant room overlooking the garden on the hospital floor. Excellent care and attention at all times. Very caring staff, always ready to help. Good management structure. Easy to contact if needed. Patients feel very safe and secure with all the necessary COVID19 practices being strictly adhered to.
I live on my own as my wife died 12 years ago. I had to be admitted to hospital on 11 August 2020 with a severe gall bladder infection. I did not get out of bed for over 2 weeks. By 2nd September I was ready for discharge from hospital, but could hardly walk and was in no fit state to look after myself. I needed care to help me to regain my strength and overall fitness. Zetland Court has given me exactly what I needed. The staff and residents have been most kind and helpful and I could not wish for better care. I can now look forward to looking after myself.
Whilst there has been a turnover of staff, probably due to COVID, the care my father is receiving is amazing. My mum died at Zetland back in January 2020 and all of the staff were so kind and generous. I was worried about how Dad would be with Mum gone but he couldn't be in a better place. Zetland has managed to protect all of the residents from COVID which is such a relief. One lady is wonderful in organising things to keep everyone amused and she does an incredible job - so thank you! Losing Mum was the worst thing that has ever happened to me. But knowing that the last person she spoke was a lovely night shift nurse who settled Mum into bed is a great comfort. I don't know her name but I am extremely grateful to her. Thank you - that's all I can say but it really isn't enough.
Thank you for your kind words, I shall pass on your comments to the team.
We cannot praise the level of care enough and the dedication of each and every member of staff in looking after the various needs of the residents.
There are 'bad habits' leftover from the previous management regime. We are confident, at this stage, that the new manager is addressing these points and improvement are showing.
Thank you for taking you time to write a review and giving our care home a rating of ‘good’ for the overall standard. Our current Home Manager is working hard with the management team to ensure our residents are happy living in our home. If you have any outstanding issues, please do not hesitate to speak with the Home Manager.
My father moved to Zetland Court in June 2019 following a stroke in March 2019. My sisters and I have been very happy with the care provided and, through that care, we have seen a substantial improvement in his mobili8ty, general health and, above all, state of mind. He is happier than we have seen for several years! Thank you and we thoroughly recommend Zetland Court.
My mother is in the dementia unit. Nothing seems too much for the staff. They are always professional, gentle and kind to the residents and give them time and attention.
In general, the residence is excellent, however, in the case of my father I feel it would be a good idea to see if it would not be possible to find activities which would entail using the lifetime skills of the residents. Dad was basically bored silly. Maybe some kind of repair and maintenance set up which could be available to outsiders to make use of and even raise revenues.
Thank you for your response and the suggestions you have offered, we shall add these to our activities review for 2020.
Relatively happy with the care despite the disruption of the renovations which took too long.
Thank you for your review our apologises for any disruption which took place while the renovations were being carried out.
Lovely home, beautiful grounds. My mother is very well cared for. I drop in at odd times and there is always a group activity going on. My mother relates well to the staff, and there are some lovely photos of her days out. In short, it is a beautiful home and my mother is very well cared for.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 31 May 2018Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Bed Vacancies
Posted: 16 July 2026Please contact the Home to enquire about the latest availability.
News (12) & Events (0)
- 23 Jul 2026
Residents living at RMBI Care Co. Home Zetland Court, in Bournemouth, have recently enjoyed a refreshing trip to the seaside, taking in the sights and sounds of Alum Chine beach...
- 11 Jun 2026
Volunteers at a Bournemouth care home are making a meaningful difference every day, bringing companionship, comfort and joy to residents while strengthening connections within their local community. At RMBI Care...
- 04 Jun 2026
Residents and staff across RMBI Care Co. Homes took part in 'Learning at Work Week' during 18th to 24th May to share and learn new skills. The theme for this...
There are no upcoming events for Zetland Court.
Awards / Recognitions (6)
- 30 Jun 2022Recipient: The Royal Masonic Benevolent Institution Care Company (RMBI)
- 30 Jun 2021Recipient: The Royal Masonic Benevolent Institution Care Company (RMBI)
- 28 Feb 2020Recipient: The Royal Masonic Benevolent Institution Care Company (RMBI)
Accreditations
There are no accreditations posted yet for Zetland Court.
Meet the Team (1)

I lead by example and I’m very passionate about dementia care being centred on the person rather than the environment. I believe any person should be encouraged to lead their care with support.
I have been involved in dementia care for over 30 years. I joined RMBI Care Co. in 2020 as a Dementia Lead, and I continuously seek training and peer support to enhance the lives of those living with dementia.I am an advocate for any person with dementia and extend this to our communities, where I carry out awareness sessions to promote outstanding dementia care.
My saying is a person first, dementia second.
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